Perth Airport leads the industry into disruption
Newton De SouzaGeneral Manager - Customer
Delivery & Transformation
Carl RogersHead of Solution Design for
Passenger Processing Services
The Perth journey
The Vision… …Choosing a
partner…
…Taking a step
forward…
…An opportunity to
disrupt…
…Implementation…
…the future and beyond
1 2 3 4 5 6 7…Challenges… …Where are we
now?…
Perth Airport vision
1
We wanted a step-change
Prepare & reposition for the next wave of technology at airports
Find new ways of handling customer processes & more traffic without expensive
construction & building outlays
Break free from heavy / clunky infrastructure needed to power Common Use
Perth Airport vision1
1
2
3
Choosing a partner
2
Why we chose Amadeus
• Embracing the mobile world
• Provider of cloud-based
solutions
• Free from legacy technology
and antiquated business
models
Perth Airport vision & selection2
Innovative thinking Reputation & Experience
1 2 3
• An experienced provider of
global travel solutions – a
long term partner to
collaborate and leverage
• Enabling local simplification
• A means to reduce
operational costs
• Future agility and flexibility
Agility & Simplicity
Taking a step-forward
3
Traditional approach:
Local bespoke technology solution
Taking a step forward3
…at every airport
Local server
infrastructure
Local fixed
infrastructure
Remote Airline DCS
Traditional approach:
Local bespoke technology solution
… at every Airport
Local server
infrastructure
Local fixed
infrastructure
Remote Airline DCS
Resilient, fixed local solution
Known, proven technology
Established vendors
Local only services… no off-airport capability
Redundant over-capacity… paid for upfront
High costs and lack of innovation
Taking a step forward3
Traditional approach:
Airline Network Complexity and Innovation Constraints
Network
complexity
Time to market
Operational
Costs
Flexibility
Taking a step forward3
An opportunity to disrupt
4
Introducing Airport Common Use Service (ACUS):
Common use infrastructure hosted in cloud
An opportunity to disrupt4
Local simplification
Advantages of scale
Ubiquitous access
Reduced complexity
Rapid deployment
Single platform
hosted in
multiple
locations
Airlines
Implementation
5
Taking it one step at a time
Implementation5
Slow & staggered implementation thanks to ACUS
being a cloud-based solution
Gradually dissemble CUTE infrastructure
Run both old CUTE & new system in parallel
De-risks change & avoids BIG BANG cut-
over working practices
1 2 3
Challenges
6
Overcoming airlines concerns
Challenges6
Unfamiliar with technology
Latency issues with remote DCS & shared
services
Losing ‘control’ over the airline network
Responsive support
It’s new, unproven and therefore risky!
Promoting the benefits: One connection to Amadeus and
operate anywhere in the world!
Network optimisation and regional data centres
One connection = reduced operational costs
1
2
3
4
5
Amadeus global support via 24/7 call centres
with local IT resources
Change brings innovation: here we are today… it works!
Where are we now?
7
Our initial focus was to transition, install and stabilise
Platform is fully deployed
Working successfully
New hardware
Today (March 2016)
Where are we now?7
Significant Cost Savings for Perth Airport
• We burn less electricity as we have little / no infrastructure
• Every piece of hardware was replaced, so it’s all ‘new kit’ and works
• Opportunity to reinvest in next generation of mobile technology
Real-life example
Where are we now?7
_ 26% savings in costs at Perth Airport
_ No direct airline-airport connectivity required
_ Rapid airline implementation at any ACUS airport (2
new airlines with seamless cutover)
_ Ground Handler (non-common use) areas connect at
a lower cost
_ Entire international terminal on cloud-based platform with
zero outages
_ Flexible passenger processing capability
_ Mobility and operational agility
_ Scalability and ubiquitous access across different devices
_ Reduced airport infrastructure costs and complexity
_ Service resilience
Working with ACUS means benefits for
Airlines at Perth airportPerth Airport
Where are we now?7
The future and beyond
!
Perth Airport:
Our future plans with ACUS
The future and beyond!
GO MOBILE! BUSINESS CONTINUITY & FLEXIBILITY
AUTOMATED SELF-PROCESSING
1 2 3
We can take check-in
anywhere!
Convention centre, car parks,
outside terminals, outside
aircraft – we’re now free
We can unpack additional
check-in desks in minutes!
Bag-drops, gate & mobile
boarding solutions – free
of cables!
On demand passenger
processing capacity for high-
season events & loss of
terminal operations
Leverage the infrastructure to
extend services to airlines
Perth Airport:
Practical example of the future – anything is possible
The future and beyond6