Planning for the Next Five YearsAGTA FT MYERS
VTOD Today
SuperShuttle Today
Austin Miami Baltimore New YorkBoulder OntarioBurbank Orange County Dallas Denver Ft Collins Phoenix Kansas City RaleighLos Angeles San FranciscoLong Island Sacramento Long Beach Tampa Minnesota WashingtonPittsburg OrlandoHouston San Diego
Main Focus
Reservations technology Dispatching technology Payment options Safety requirements Vehicle changes/alternative fuels Customer feedback Contracts
Reservations Today
Currently SuperShuttle uses many options for customers to make reservations.
• Online reservations account for 41%
• Third party reservations account for 4%
• New mobile applications account for 2%
Online reservations will continue to increase
Third party options will increase
Mobile applications will become easier and be more widely used
Return reservations made on board
Customer history
Increase in thru ticketing
Reservations in 5 Years
GPS technology is standard stuff
Mapping systems are standard as are turn by turn directions
Auto routing is available
Voice communications using cellular
Dispatch Today
Faster capabilities will require upgraded systems
Real time routing will be improved
Reduced manpower-manage to less exceptions
Voice communications on MDT units
Smaller, more efficient MDT units
Dispatch in 5 Years
All credit cards accepted
Prepaid reservations Cash
Payment Options Today
Increase in cc payments
Prepaid reservations on mobile applications
Automatic payment through smart phone (NFC)
Ticket options at curbs-Bar code
Prepaid transportation cards
Payment Options in 5 Years
On board cameras on every vehicle
On board sensor device to record driving behavior
Safety in 5 Years
Smaller vehicles in areas of less density
Alternative fuels (Propane, CNG, SULEV) in most markets
More amenities such as Wi-Fi, flight tracking…
Vehicles in 5 Years
Today if you have a bad experience you tell 10 people who tell 10 people…..
In 5 years time, social media will reach such a level that 1 bad experience could be communicated to millions!
Customer Feedback
Currently SuperShuttle only operates in markets that we have a contract. As airports will need to continue to look for new types of concession agreements and increase revenues, our industry will need to be more diverse in it’s business and less dependent on those contracts.
Contracts
Planning for the Next Five YearsAGTA FT MYERS