Streamlining the claims process through innovative technology
MARCH 2017
We believe – possibilities increase with connectivity
Our mission –simplify how
people connect to each other and the world around them
Convergence of Mega Trends
Great Service & Engagement Drive Value
+80%
CX leaders outperformed CX laggards in the market
Leaders differentiate by providing
great service and support
across the customer journey
We live in a world where the need for support is expanding…
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How can we use technology to streamline the
claim process…
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Endsleigh Overview
The average British student owns almost
£3,500 of gadgets &
possessions
The Path to Lens – Looking for a better way
• Stay ahead of the market
• Understand that customers
want and are using the
latest technology
• Aim – fast-track genuine
claims
Objective
• Searched the market and
came across LogMeIn
• Rescue Lens technology –
simple concept – easy to
use
• Inexpensive, implemented
quickly
The Search
• Interactive conversation
with the customer
• Ability to actually see what
the customer is telling us
• Reduce fraud opportunities
• Achieve the aim – fast-
track genuine claims
Why Lens?
What’s next?
It’s best when everyone benefits
Technology to benefit colleagues
Technology to benefit our customers
Technology to benefit customers &
colleagues
Good Better Best
Thank you
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