7/29/2019 PQCNC Leading Partnerships with Patients and Families
1/15
Leading Partnerships with
Patients & FamiliesPresented by: Sue Collier, MSN, RN, FABC
Performance Improvement Specialist
Patient-Family Engagement
Perinatal Quality Collaborative of NC
Learning Session 1
September 4, 2013
7/29/2019 PQCNC Leading Partnerships with Patients and Families
2/15
Leading Partnerships with
Patients & Families
Objectives:
1. Discuss the elements of partnerships and how
these apply to patients and families
2. Discuss the role of leaders in patient-family
engagement
3. Identify personal goals for leading the work
7/29/2019 PQCNC Leading Partnerships with Patients and Families
3/15
Elements of Partnerships
Attitudes and beliefs (personal, unit, system)
Behaviors (actions, words)
Enablers and barriers (why we do it and why
we dont)
7/29/2019 PQCNC Leading Partnerships with Patients and Families
4/15
Attitudes Checklist:
Partnering with Patients and Families
7/29/2019 PQCNC Leading Partnerships with Patients and Families
5/15
7/29/2019 PQCNC Leading Partnerships with Patients and Families
6/15
7/29/2019 PQCNC Leading Partnerships with Patients and Families
7/15
The Foundation for Patient-FamilyEngagement:
Patient-Family Centered Care (PFCC)
Dignity and Respectlisten and honor choices
Information Sharingcommunicate and shareaccurate, unbiased and timely knowledge with
patients and families at all levels
Participationencourage shared decision makingin all planning, delivery, and evaluation of health careservices and programs
Collaborationpartners in all aspects of care at alllevels
CEO WebinarPatient-Family Engagement Pledge
08.15.13
7/29/2019 PQCNC Leading Partnerships with Patients and Families
8/15
Levels of Patient Engagement and
Selected Best Practices
Ind iv idual (ski l ls & know ledge)Adhering to mutually agreed upon treatment planActive participation
Healthcare Team (shared
understanding)Bedside shift report
Teach-back
Access to medical records and decision aids
Organizat ion (integrate perspect ives)
Patient-family advisors on the teamsFamily presence (open visitation)
Commun i ty (popu lat ion heal th)Health education and literacy programs
Local, state, and national policy changes
CEO WebinarPatient-Family Engagement Pledge
08.15.13
7/29/2019 PQCNC Leading Partnerships with Patients and Families
9/15
Effective Partnerships
Champion
Shared outcomes
Agreement on type of engagement Networking
Coordination
Cooperation
Collaboration
Recruit & Expect Evaluate
CEO WebinarPatient-Family Engagement Pledge
08.15.13
7/29/2019 PQCNC Leading Partnerships with Patients and Families
10/15
The Role of Leaders in PFE
Start with yourself (words, actions,expectations)
Sustain relentless focus on outcomes
(every patient, every place, every time) Prioritize and plan
Practice transparency (performance dataand open communication)
Support champions, celebrate successes Deliver on the broad aims
CEO WebinarPatient-Family Engagement Pledge
08.15.13
7/29/2019 PQCNC Leading Partnerships with Patients and Families
11/15
Innovation Adoption Curve
Execut ingbest practices requires discipline, time, and willSpreadingbest practices requires discipline, time and will
Sustainingbest practices requires leadership
CEO WebinarPatient-Family Engagement Pledge
08.15.13
7/29/2019 PQCNC Leading Partnerships with Patients and Families
12/15
Benefits of Engaging Patients & Families
Identify errors, problems and mistakes others may miss Have the ultimate concern for potential harm
Help assure the team is able to provide safe care
Ask questions, seek solutions, and help caregivers remain
alert and prevent harm Teach us how systems really work
Help hospitals be more patient-family centered
Common language with care providers
Return on investment: relationships, time, money
Shared decision making creates better outcomes
Other benefits:
7/29/2019 PQCNC Leading Partnerships with Patients and Families
13/15
The Bottom Line
Patient and Family Engagement
is apersonalcommitment that
has the impact to change theworld
(your world, your unit,
your hospital, your community)
7/29/2019 PQCNC Leading Partnerships with Patients and Families
14/15
For more information contact
Sue Collier, MSN, RN, FABC
Performance Improvement Specialist
Patient-Family Engagement
919.677.4157
mailto:[email protected]:[email protected]7/29/2019 PQCNC Leading Partnerships with Patients and Families
15/15
Leading Partnerships with
Patients & FamiliesPresented by: Sue Collier, MSN, RN, FABC
Performance Improvement Specialist
Patient-Family Engagement
Perinatal Quality Collaborative of NC
Learning Session 1
September 4, 2013