Prepare for the Future: Achieving Growth and Competitive Advantage
Erin Liman Innovation is Social, LLC
Disruption Can Come from Anywhere
Natural disasters Accidents
Disruption Can Come from Anywhere
Intentional �Attacks� : Square New Technologies : 3D Printing
How Do You Prepare for Disruption?
Know your blind side
Gather diverse perspectives
Hack your business
I. Know Your Blind Side
Four Ways of Seeing the Problem
The Fact Finder
The Options Generator
The Consensus Builder
The Action Taker
Four Ways of Seeing the Problem
The Fact Finder
The Options Generator
The Consensus Builder
The Action Taker
Analysis Paralysis: How much data is enough?
Knowing when to converge and move forward
Balancing engagement with expediency
Ready Fire Aim – May not be solving the right problem
We Like People Like Us
Opposites Attract Repel
II. Gather Diverse Perspectives
“The Lonely CEO”
The higher you advance, the less truth you hear
II. Gather Diverse Perspectives
• Cultivate Trust
Who’s unafraid to disagree with you and tell you the truth?
II. Gather Diverse Perspectives
• Cultivate Trust
Hierarchical culture trumps strategy
August 6, 1997: Korean Flight 801
II. Gather Diverse Perspectives
�Culture eats strategy for breakfast�
Peter Drucker
Management Consultant
• Cultivate Trust
Hierarchical culture trumps strategy
II. Gather Diverse Perspectives
• Cultivate Trust
• Control Reactions
How you respond to bad news will impact whether you hear the truth or the sugar-coated variety.
II. Gather Diverse Perspectives
• Cultivate Trust
• Control Reactions
• Touch Down
Create opportunities for exchanges between leaders and the front lines.
II. Gather Diverse Perspectives
• Cultivate Trust
• Control Reactions
• Touch Down
• Find the Experts
Who are the answer people in your organization? How do you find out?
III. Hack Your Business
Hacker mindset: examine the whole system and look for vulnerabilities.
III. Hack Your Business - IKEA IKEA hacked on 3 fronts: business model, offering and customer experience.
Internal Activities
III. Hack Your Business – How To
Exercise: “Kill the Company’ (Wharton) Engage employees from all levels and functions in figuring out ways to kill your business.
“Incumbents are rarely disrupted by new technologies they can�t catch up to, but instead by new business models they can�t match�
--Aaron Levie, CEO box.com
External Activities
III. Hack Your Business – How To
1. Thought leaders 2. Conferences 3. Open innovation 4. Countries who are
leapfrogging older infrastructures (e.g., with mobile)
5. Other industries
Preparing for Disruption and Growth
Know your blind side
Gather diverse perspectives
Hack your business
Thank You!