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Mumbai DabbawalaLessons for Business Management
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Lesson for Business Management
Supply
Chain and
Logistics
Organization
Structure and
Processes
SWOT Analysis
& Porter Five
Forces
Corporate
SocialResponsibility
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Introduction
Dabbawala a
perfect
managementsystem was
started before
independence
during the
British rule in
1890s.
Mahadeo
HavajiBachche
started this
system wit 20
mens n then
it extended to
100.
The cost of
service whichthey use to
provide at
that point of
time was Rs. 2
per month.
EachDabbawala
earns about
5000 to 6000
per month.
Time taken by
them is 3hrs
per day just to
supply
2,00,000
tiffins and
4,00,000
transactions
and the cover
about 60 to 70
kms everyday.
The Six Sigma
performance
is
99.99999999
Now the total
turnover of
the
Dabbawala is
Rs.50 crores.
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Supply Chain Management & LogisticsTime Management
Pick up Dabba from the
Residence/caterer
between 9.30 a.m to
10.30am
Journey in local train
10.34 a.m -11.20 a.m
Unloading and sorting at
destination station 11.20 am
to 12.30 pm
Sorting at destination
station n return journey
2.48pm -3.30pm
Collection of empty Dabba.
1.15 pm to 2.30 pm
Delivery to the respective
customer at exactly 12.30 pm
1pm
Returning Dadda to residence/
caterer -3.30pm -4.00pm
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Supply Chain Management & LogisticsError Free Service
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Organizational Structure & Process
President
Vice President
General Secretary
Treasurer
Directors (9)
Mukadams (800)
Members (5,000)
13 Members
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SWOT Analysis
Wide Range Publicity
Operational Cost Is Low
Catering
Indirect threats from fast foodand hotels
Change in timings
Company transport
High dependability on local
trains
Limited access to education Limited funds
Simplicity in organization
Coordination, team sprit, and
time management Low operation cost
Customer satisfaction
Strength Weakness
OpportunitiesThreats
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Corporate Social Responsibility
HIV awareness through DABBAWALA CHANNEL
Started Dharmshala in Bhimashankar district
Stop Aids Keep Promise
Started Share My Dabba Campaign
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Achievements
Documentary films made by BBC, UTV,MTV,Zee TV, STAR TV, CNBC, CBS,CNN, NDTV, etc.
Case study done by ICFAI Press, Hyderabad; Richards Ivery School of
business, OntariaonCanada; Harvard Business School, USA.
World record in "Best Time Management".
Name in "Gunnies Book" of world record.
Registered with Ripleys "Believe it or Not".
ISO 9001:2000 certificate given by the joint accreditation system of
Australia and New Zealand.
Prince Charles personally visited us and saw our operations. Richards Bransons traveled with us in local train and delivered tiffin box to
employees of Virgin Atlantic.
LUCAS TVSNIQR award for outstanding services organization in 2004
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Conclusion
The concept of dabbawalas is biggest and busiest in the world
Efficient services
Illiterate and semiliterate can also provide services
Great time management during floods
Hard work and sincerity
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Reference
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Presented By
SIDDHARTH KABRA
ROHIT VERMA
SNEHAL PATIL
AKSHAY SAWANT
SHRUTIKA DAHIGAONKAR