8/8/2019 Presentation on Conflict
1/38
ConflictConflict
presented by :presented by :
AbhishekAbhishek UpadhyayUpadhyay ,, AkhilAkhil BhadrechaBhadrecha
AnshulAnshul k. Singh,k. Singh, AvijitAvijit DasDas
KesharpuKesharpu SekharSekhar && SaurabhSaurabh TamrakarTamrakar
8/8/2019 Presentation on Conflict
2/38
Definition of ConflictDefinition of Conflict
A situation in which someone believes that his or herA situation in which someone believes that his or her
own needs have been denied.own needs have been denied.
Implies disagreement, discord, and friction amongImplies disagreement, discord, and friction amongmembers of a group; where words, emotions, andmembers of a group; where words, emotions, and
actions "strike together" to produce disruptiveactions "strike together" to produce disruptive
effects.effects.
A state of incompatibility of ideas between two orA state of incompatibility of ideas between two or
more parties or individuals.more parties or individuals.
8/8/2019 Presentation on Conflict
3/38
What is Conflict?What is Conflict?
OppositionOpposition
A clash of opposingA clash of opposing ideas/interestideas/interest
DisagreementDisagreement Fight or battleFight or battle
ContentionContention
HostilityHostility Be incompatibleBe incompatible StruggleStruggle
8/8/2019 Presentation on Conflict
4/38
Symptoms Of Conflict (1 of 2)
Tensions.
Work not done properly.
Disastrous meetings.
Anger occurs quickly and easily.
Absenteeism.
Competition
Decreased rate of interaction Low trust and Suspicion
Hostility
8/8/2019 Presentation on Conflict
5/38
Symptoms Of Conflict (2 of 2)
Accidents and errors become more frequent.
Disagreements become more pronounced.
The employee (or employees) involveddisplay no desire to communicate.
Bad tempers are evident.
Productivity is falling.
Morale is slipping.
8/8/2019 Presentation on Conflict
6/38
Causes of Conflict
Opposing viewpoints or opinions
Emotions
Selfishness Breach of faith and trust
Miscommunication or misunderstandings
Assumptions
Underlying stress and tension
Ego problems
8/8/2019 Presentation on Conflict
7/38
Levels of Conflict
Conflict can occur at three levels namely: Individual level
,Interpersonal level, Group or organizational level.
8/8/2019 Presentation on Conflict
8/38
Perhaps nothing is said yet.Things don't feel right. It may bedifficult to identify what theproblem is.
Discomforts
Incidents
Misunderstandings
Tension
Crisis
Here motives and facts are often confused ormisperceived.
Here relationships are weighed down by negativeattitudes and fixed opinions. Has the way you feelabout and regard the other person significantlychanged for the worse?
Behavior is affected, normal functioning becomesdifficult, extreme gestures are contemplated orexecuted
Here a short, sharp exchange occurs
without any lasting internal reaction. Hassomething occurred between you andsomeone else that has left you upset,irritated or with a result you didn't want?
8/8/2019 Presentation on Conflict
9/38
What About Organization?
Unrealistic
ExpectationsInadequate
Resources
CONFLICTS
Lack of
Cooperation
Reduce
Energy
8/8/2019 Presentation on Conflict
10/38
How do we see conflict
Traditional view
Conflict is bad Caused by trouble-makers Should be avoided
Human Relation view
Conflict is natural It is inevitable Cannot be eliminated
Interactions view
Conflict is necessary It can be negative or positive It effects group performance
8/8/2019 Presentation on Conflict
11/38
Common Myths About Conflict
Deciding to withdraw from a conflict is weakness.
Every fight or disagreement must be won.
Men are supposed to be aggressive, never passive.
Women are supposed to be passive and submissive,
and never stand up for themselves.
8/8/2019 Presentation on Conflict
12/38
Lack of trustOur complaints
are trivialized
No actiongets taken! They only take
defensiveaction
Types of Conflict
8/8/2019 Presentation on Conflict
13/38
INTRAPERSONAL CONFLICT- Conflict within the
individual.
Approach conflict: an individual must choose among
alternatives, each of which is expected to have a positive
outcome.
Avoidance conflict: an individual must choose amongalternatives, each of which is expected to have a negative
outcome.
Avoidance conflict: an individual must decide whether to
do something that has both positive and negative
outcomes.
8/8/2019 Presentation on Conflict
14/38
INTERGROUP CONFLICT- An overt expressions of
tensions between goals or concerns of one group or
those of another group. There are opposing interests,
group boundaries or group differences involved. The
conflict is directly or indirectly related to culture group
identities. Sources of this type conflict includes:
Competing Goals; Competition of Resources; Cultural
Differences; Power Discrepancies; Assimilation vs.
Preservation of micro cultural identity.
8/8/2019 Presentation on Conflict
15/38
INTRAGROUP CONFLICT This type of conflict is conflictbetween the group members. There are two types of
conflict:Relationship conflict
Relationship conflict exists when there are interpersonalincompatibilities among group members, which typicallyincludes tension, animosity, and annoyance among
members within a group.Task conflict
Exists when there are disagreements among groupmembers about the content of the tasks being performed,
including differences in viewpoints, ideas, and opinions.
8/8/2019 Presentation on Conflict
16/38
Conflict Management
Conflict is inevitable, but combat is
optional.~
Max Lucado, theologian
8/8/2019 Presentation on Conflict
17/38
avoiding
accommodation
competition
compromise
collaboration
Conflict Handling Styles
8/8/2019 Presentation on Conflict
18/38
Characteristics
ignoring conflicts and hoping theyllgo away
putting problems under consideration
or on hold
use of secrecy to avoid confrontation
appeal to bureaucratic rules
Avoiding
When to use
Trivial, small/unimportant issue no perceived chance of
resolution
To allow a cool down period
To allow others to resolve the
situation
8/8/2019 Presentation on Conflict
19/38
Characteristics
negotiation looking for deals and
trade-offs
finding satisfactory or
acceptable solutions
When to use
goals are important, but not worth effort opponents with equal power are committed
to mutually exclusive goals
achieve temporary settlements to issues
arrive at solutions under time pressure
back-up to collaboration or competition
Compromise
8/8/2019 Presentation on Conflict
20/38
Characteristics
create win-lose situations use of power plays
forcing submission
When to use
quick, decisive action is vital, veryimportant
unpopular actions eg. cost cutting
issues are vital to company welfare
against people who take advantage of non-
competitive behavior
Competition
8/8/2019 Presentation on Conflict
21/38
Characteristics
giving way submission and
fulfillment
When to use
find you are wrong issues more important to others than yourself
maintain cooperation
build social credits for later on
minimize loss
harmony and stability are important
allow team members to learn from their mistakes
Accommodation
8/8/2019 Presentation on Conflict
22/38
8/8/2019 Presentation on Conflict
23/38
Is Conflict Good or Bad ?
8/8/2019 Presentation on Conflict
24/38
Good Consequences
of Conflict
8/8/2019 Presentation on Conflict
25/38
increased creativity
8/8/2019 Presentation on Conflict
26/38
It forces people to clarify their views
8/8/2019 Presentation on Conflict
27/38
It can produce constructive
social change
8/8/2019 Presentation on Conflict
28/38
It gives people the
opportunity to testtheir capacities
8/8/2019 Presentation on Conflict
29/38
development of group andorganization cohesion
8/8/2019 Presentation on Conflict
30/38
Bad Consequences of
Conflict
8/8/2019 Presentation on Conflict
31/38
Violence
8/8/2019 Presentation on Conflict
32/38
Breakdown of Relationship
8/8/2019 Presentation on Conflict
33/38
polarization of views into static positions
8/8/2019 Presentation on Conflict
34/38
Breakdown ofcollaborative ventures
8/8/2019 Presentation on Conflict
35/38
destruction of
communication
8/8/2019 Presentation on Conflict
36/38
Diverts energy
8/8/2019 Presentation on Conflict
37/38
Conclusion
Conflict is neither good nor bad .Its inevitable. All unresolved conflict weakens relationships
All unresolved conflict decreases productivity & lowers
performance.
When managed properly it can be a catalyst for growth
but when managed poorly it can be disastrous.
Productivity is GREAT
EST
with a MODERAT
E amount ofconflict. Productivity is LOWEST when:
There is no conflict (laissez-faire attitude)
There is too much conflict (high anxiety, tension)
--
8/8/2019 Presentation on Conflict
38/38
Thank You