Preventing a lost generationWork Programme & ESF Families Programme
George Selmer, Contracts Director: G4S Welfare to Work
The cold, hard facts… 1 million young people
Unemployment among young people has been rising since 2004
64,000 18-24 year olds in the North West claiming JSA in October 2011
17.6% rise in overall total from 2010 Tough labour market – highly competitive
Long-term unemployment among young people in the North West is rocketing: 110% increase in unemployed over six months from 2010 100% increase in unemployed over two years from 201
Tight labour market Heavy competition for each vacancy Young people often face multiple barriers to
competing on a level playing field Specialist interventions such as Future Jobs
Fund no longer exist
BUT
The Work Programme should become the single biggest welfare to work initiative the UK has ever seen
DWP Support for Families with Multiple Problems provides additional support
Young people have multiple opportunities to access this support
There are jobs out there, and young people can be equipped to fill them with the right support
Glass half empty/glass half full?
What is the Work Programme?
A unique opportunity to transform the lives of thousands of people across the UK
An opportunity not only to support millions of people into secure and lasting employment, but to make enormous inroads into eradicating child poverty and kick-starting social mobility
Different from previous employment-related service provision such as Flexible New Deal and Pathways to Work
Funded by the AME/DEL switch, it will only bring in additional money without adversely affecting public spending and departmental budgets
In Greater Manchester, Cheshire & Warrington the G4S Work Programme alone brings around £15-20m per year of funding into the area
How do young people get onto the Work Programme? Young people on JSA mandated at 9 months Young people on ESA mandated at various trigger points Young people on ESA can also volunteer pre-trigger Young people on IB or IS can volunteer at any time
There are also ‘Early Access’ criteria which JCP are encouraged to use to get young people onto Work Programme quickly, such as:
Ex-offenders Those with a disability Mild/moderate mental health issues Care leavers Carers and ex-carers Homeless Ex-Armed Forces Substance dependents
What is the Families with Multiple Problems Programme? Enhances Work Programme support
Works with whole families
Provides additional resource across the area
Integrates with Work Programme and other interventions in each local authority
Employment is the end goal of the programme, but additional focus on moving people closer to the labour market
Payment by results for both sustained job outcomes and measurable progress achieved
Goes live in December 2011
Brings an additional £16m into Greater Manchester, Cheshire & Warrington over the next three years
How do young people get onto the Families Programme?
Local authorities identify whole families to refer to the programme. It’s their call, but factors taken into account include:
Prevention – looking to prevent families from falling into crisis‘Chaotic but not critical’Potentially Level 2 or 3 families on the spectrum of needFamilies who are ready for a conversation about workFamilies who, with some support, will be ready for a conversation about workFamilies who have gone through FIP and need further supportFamilies identified by Housing Associations
Our delivery philosophy
All of the support we deliver is based on the following key principles:
‘Situational’ rather than ‘rule-based’ approach
‘Situational’ customer journey for every individual
1. Pragmatism – all actions taken on the journey are practical and essential
2. Personal – each individual completes actions to address their needs and barriers
3. Proven – informed by rigorous informatics analysis
G4S Work Programme
Core of our delivery are 9 ‘Job Brokers’ representing the best of the private, public and voluntary sectors.
Over the next 7 years’ in Greater Manchester, Cheshire & Warrington G4S these organisations will support around 50,000 people back into work.
Work Programme: The Personal Advisor
The Personal Advisor is key to the Customer Journey, providing:
continuity of service, trust and understandingshared accountability for shared goals
Their role includes (but is not limited to):
Identifying realistic job goalsBuilding confidence and motivationJob searchingCV writing and applying for jobsDeveloping interview skillsOvercoming barriers to work with practical help (travel, childcare, housing, etc)Pre-work preparationIdentifying additional needsBrokering and case-managing additional support and trainingRe-engaging if Customers fall out of work
G4S Families Programme
12 Family Support Brokers, representing the best of the private, public and voluntary sectors
Over the next three years these organisations will help around 2,000 people back into work and more than 7,000 achieve ‘measurable progress’.
Support for Families – the Key Worker
The best way to support families with multiple problems is through a single point of contact and support – the Key Worker
Health ServicesPolice &
Probation Services
Social ServicesHousing Services
Schools & Education services
Mental Health Support
Substance Misuse Support
Childcare/Parenting Support
Vocational Skills/Life Skills
Support
Carer Support
Services currently accessed by the Participants and their Family
Financial Support
Myriad of Other Services e.g.
ESOL Support
Key Worker
Participants and their FamilyParticipants and their Family
Core Services provided by Key Worker
Additional, specialist support
Online supportOnline
supportTelephone
supportTelephone
support
1:1 support1:1 support
Group & Whole Family SupportGroup & Whole Family Support
Mental Health Support
Childcare/Parenting Support
Substance Misuse Support
Vocational Skills Support
Life Skills Support
Financial Advice
Carer Support
Ex-Offender Advice and
Support
Disability/Impairment
Support
Older Worker Support
In-Work Support
Language Support
Housing Advice and Support
Learning Difficulties
Support
Participants and their FamilyParticipants and their Family
A Knowledge Bank of over 100 organisations delivering a range of additional, expert support:
Health or mental health issuesBasic or vocational skills gapsCommunication or language problemsIssues with drugs or alcohol Financial or housing problemsLearning difficultiesFamily or relationship issues
Dedicated funding from G4S to procure these services for both programmes.
The glass is half full Unemployment is a social injustice It will scar the young for life We have the tools to make a real difference
– don’t let anyone tell you otherwise But we need to work together to make them
deliver for young people We need to get young people onto these
programmes to unlock the resource and support they offer
We need to mentor, encourage, support and provide the right services in the right order
Not allowed to share Work Programme performance data, but we are already working with thousands of young people and we have had more success in placing young people into work to date than any other Customer group.