PUBLIC SECTOR INNOVATION SHOW 2020
PUBLIC SECTOR INNOVATION SHOWDESIGNING AND DELIVERING CITIZEN-CENTRIC GOVERNMENT SERVICES
FEBRUARY 25, 2020 OTTAWA CONFERENCE AND EVENT CENTRE, OTTAWA
2020
PUBLIC SECTOR INNOVATION SHOW 2020
Our event is proudly supported by
Innovation, Science and Economic Development Canada / Innovation, Sciences et Développement économique Canada (ISDE)
Public Services and Procurement Canada (PSPC)/ Services publics et Approvisionnement Canada (SPAC)
Shared Services Canada / Services partagés Canada
Transport Canada / Transports Canada
PUBLIC SECTOR INNOVATION SHOW 2020
Topic focus areasA structured breakdown of topics designed around you and your workplace industry.
Canada’s Digital Strategy outlines a strong focus on resourcing, productivity, workforce and culture to ensure the success of new citizen and business focused initiatives. To assist government departments and agencies in achieving this, the Public Sector Innovation Show program 2020 includes a specialist focus stream on skills development to support greater capability as the demand for government services continues to grow. Topics include attracting, developing, retaining and engaging a diverse range of talent, the future of work, effective multigenerational workforce management, employee engagement, leadership and remote working arrangements.
People
Doing more with less is an ongoing goal for the public sector. A key strategy to achieve this is back-office-transformation and transforming existing processes to deliver better and more efficient services. This specialist stream will focus on enhancing lean and agile process transformation, automating processes and simplifying digital access to a broader range of services, to enable scale, better responsiveness and multi-channel service delivery.
Processes
Technology plays a critical role in transforming government. Topics to be discussed in this specialist stream will include incorporating leading edge technology. AI, chatbots, automation and robotics, rapid machine learning, and how to utilize loT, cloud and other emerging technologies to achieve a more efficient public sector. Another core focus will be on how to best balance cyber risk and resilience while maintaining organizational effectiveness and complying to privacy laws.
Technology
PUBLIC SECTOR INNOVATION SHOW 2020
Who will you meet?Connect and share innovative ideas with over 200 public sector leaders from a broad spectrum of sectors, including:
Administrative Services and Contestability
Customer Experience and Citizen Centric
Service DesignInformation Technology
Finance and Procurement
Business Transformation, Innovation and Process
Improvement
Shared Services, Corporate Services and
Business Services
Operations and Strategy
Digital Transformation
Human Resources and Workforce Planning
and Management
Information and Data Management
and Analytics
PUBLIC SECTOR INNOVATION SHOW 2020
SpeakersListen to in-depth talks lead by industry-leading experts as they share insight and refresh your knowledge.
Imraan Bashir
Executive Director
Treasury Board of Canada Secretariat
Aaron SnowCEO
Canadian Digital Service
Tammy Labelle
Chief Information Officer
Public Services and Procurement
Canada
Shannon Archibald
Chief Information Officer
Shared Services Canada
Hillary Hartley
Chief Digital Officer and Deputy Minister
Responsible for Digital Government
Ontario Public Service
MatthewMendelsohn
Deputy Secretary to the Cabinet for
Results and DeliveryPrivy Council Office
ElizabethRhodenizer
Chief Information Officer and Director
GeneralPublic Service Commission of
Canada
Christopher Baird
Senior Director for the Innovative Solutions Canada
(ISC) ProgramISED
Karin Fuller
Outreach and Engagement for
Open GovernmentTreasury Board Secretariat of
Canada
Surinder Komal
Director GeneralPublic Services
and Procurement Canada
Valerie Thomas
Lead, Talent Mobility Strategist
Treasury Board Secretariat of
Canada
Keith Jansa
Executive Director CIO Strategy
Council
Patrick Daigle
Senior Product Manager, Cloud Native
VMware
Nick Scott
Executive Director, Open Government
& InnovationGovernment of New
Brunswick
Nathalie Lemieux
Director, Translation Bureau
Public Services and Procurement
Canada
Holly Saulou
Executive Director, Telecommunications
& Workforce ReImaginedOffice of the
Corporate Chief Information Officer and
TelecommunicationsOCCIO&T
Service Alberta
RobWood
Managing Partner - Business
Koan Analytics
TJ Stidwill
Associate Partner, Public Sector Cognitive Process
TransformationIBM
Frederic Papillon
Senior Outreach Officer at Innovation Canada’s ExploreIP,
Canada’s IP Marketplace
ISED
Dominique Bohn
Chief Officer, Digital Innovation Office Government of
Alberta
Ashley Casovan
Executive DirectorAI Global
Joel Martin
Senior Director, Research & Development
National Research Council Canada
Vik Pant
Chief Science Advisor
Natural Resources Canada
Stéphane Guidoin
Directeur, Laboratoire d’innovation urbaine
Ville de Montréal
Lauren Hunter
Chief Architect, Talent Cloud
Treasury Board of Canada Secretariat
KirstenTisdale
Managing Partner of Canada’s
Government and Public Sector (GPS)
EY
Urvashi Dhawan-Biswal
Senior Director, Digital Design Branch, Digital Transformation Service Sector
ISED
Nathalie Kachulis
Director General, Strategic Business
Integration Directorate
CRA
PUBLIC SECTOR INNOVATION SHOW 2020
Speakers (continued)Listen to in-depth talks lead by industry-leading experts as they share insight and refresh your knowledge.
Natalie McGee
Executive Director, Enterprise Strategic
PlanningOffice of the Chief Information Officer, Treasury Board of
Canada Secretariat
Peter Yendall
Director General, Strategy, Business
Integration and Change Management
Canada Border Services Agency
BenoîtLong
Senior ADM, Transformation and Integrated Service
Management BranchEmployment and Social Development Canada
Stephen Gordon
Chief Information Officer
Office of the Auditor General of British Columbia
Michael KlubalNational
Industry Leader, Infrastructure, Government &
HealthcareKPMG Canada
Michael López
Managing DirectorEY
Anthony Toric
Senior Manager, Technical Solutions
BlackBerry
Jennifer Lopes
Senior Strategist, Outreach &
Partnerships at Innovation Canada
ISED
Christine Hagyard
Senior ManagerOntario Digital
Service
Lydia Lee
Partner, National CIO Advisory and Digital
Health LeadKPMG
Eric Swedersky SVP Delivery
and Public SectorSecureKey
Jonathan Benett
Technical Director for Digital
Government SolutionsAdobe
MichaelKalin
Director, Service Insights and
Experimentation (Pier SIX)
Immigation, Refugees and
Citizenship Canada
Bob Osborn
CTO, Federal Public Sector
ServiceNow
Marcelo Gavazzi
Senior Solutions Engineer
Blue Prism Software
Susan Ingram
Director General, Change Management,
Leadership & Organizational
Readiness, Transformation & Integrated Service
Management BranchEmployment & Social Development Canada
Philippe Johnston
Director General, Digital Services
DirectorateTransport Canada
Brad Kramer
Solutions EngineerAtlassian
Laurie Cook
Vice President of Public Sector
Blue Prism Software
Julio Villalta
Director of IoT Products,
TransportationTELUS
George McDonaldChief Digital
Enforcement Officer, Commissioner’s
OfficeCompetition Bureau
Peter Meister
Head of Product Management, Hitachi
Cloud Accelerator Platform
Hitachi Vantara
PUBLIC SECTOR INNOVATION SHOW 2020
Agenda Morning Plenary8:00am REGISTRATION AND WELCOME BREAKFAST
9:00am WELCOME FROM PUBLIC SECTOR NETWORK
9:10am
OPENING REMARKS FROM THE CHAIRAchieving a more agile and innovative public sector
Michael Klubal, National Industry Leader, Infrastructure, Government & Healthcare, KPMG Canada
9:25am
KEYNOTE ADDRESSTowards a Digitally-Enabled Public Service
Aaron Snow, CEO, Canadian Digital Service
• Creating a digitally skilled and empowered public sector workforce• Gaining organization-wide support for digital initiatives• Keeping skills relevant to the world and work around us – what initiatives can help the public sector to
adapt and thrive?
9:45am
Creating a Culture of Innovation
Dominique Bohn, Chief Officer & Assistant Deputy Minister, Digital Innovation Office, Government of Alberta
• Taking a human-centred approach to digital transformation• Fostering a whole of public sector culture of innovation and continuous improvement• Expanding beyond technology: understanding digital as a business exercise that requires a government-
wide scale• A guide to becoming iterative and increasing flexibility in a public sector environment
10:10am
PARTNER SESSION - ServiceNowHow AI will change the Public Sector
Bob Osborn, CTO, Federal Public Sector, ServiceNow
• Machine learning and artificial intelligence are transforming every private sector industry they touch. Whether classifying information, predicting outcomes, detecting fraud, or just automating processes, the impact of such technologies is transformative. Adoption in the public sector has been slow for a variety of reasons—from trust concerns to uncertainty about how and where to deploy it. In this session, Bob Osborn, CTO Federal Public Sector at ServiceNow, draws on lessons learned across a wide range of industries and customers to explore the opportunities—and challenges—of this groundbreaking technology. You’ll leave armed with the confidence and understanding you need to begin your AI journey.
10:30am NETWORKING BREAK IN THE EXHIBITORS’ HALL
PUBLIC SECTOR INNOVATION SHOW 2020
PEOPLE STREAM PROCESS STREAM TECHNOLOGY STREAM
11:00am: OPENING REMARKS FROM THE CHAIR
Creating a modern workforce to have a fit for purpose public sector in a rapidly changing world
Michael López, Managing Director, EYKristen Tisdale, Managing Partner of Canada’s Government and Public Sector (GPS), EY
11:00am: OPENING REMARKS FROM THE CHAIR
Re-imagining Government Processes - bridging People and Technology in a complex, increasingly digital environment
Rob Wood, Managing Partner - Business, Koan Analytics
11:00am: OPENING REMARKS FROM THE CHAIR
Incorporating leading edge technology to achieve a more efficient public sector
Jonathan Benett, Technical Director for Digital Government Solutions, Adobe
11:15am: SPOTLIGHT ON TALENT CLOUDThinking Differently about Talent Management in the Public Sector
The GC Talent Cloud project will test the viability of a new model for recruiting and mobilizing talent in the Public Service. The goal is to allow government hiring managers the chance to rapidly and effectively staff for project-based work, while improving the employment opportunities and hiring experience for applicants. GC Talent Cloud uses behavioural psychology, user-testing and a new approach to credential recognition to create a staffing model optimized for the digital age. Get the latest on this new tool during this interactive presentation.
Lauren Hunter, Chief Architect, Talent Cloud, Treasury Board of Canada SecretariatValerie Thomas, Lead, Talent Mobility Strategist, Treasury Board of Canada Secretariat
11:15am: GOVERNMENT KEYNOTEDigital Collaboration: The OpenPMO
Stephen Gordon, Chief Information Officer, Office of the Auditor General of British Columbia
• Our future is inter-jurisdictional, inter-organisational, collaboration• We can leverage Open Data principles to bring us together• Lets work together, better, in a digitally enabled world
11:15am: PANEL DISCUSSION AI in Government – Risks & Rewards
Natalie McGee, Executive Director, Enterprise Strategic Planning, Office of the Chief Information Officer, Treasury Board of Canada SecretariatVik Pant, Chief Science Advisor, Natural Resources CanadaJoel Martin, Senior Director, Research & Development, National Research Council CanadaAshley Casovan, Executive Director, AI GlobalPanel Chair: Jonathan Benett, Technical Director for Digital Government Solutions, Adobe
• Exploring new forms of AI and its practical applications in government • Making the best use of AI: deciding when to automate and when to augment -
what factors should drive your decisions? • Ethical considerations and risk mitigation: what can your department do to
avoid unintended consequences of AI implementation?
11:45am: PARTNER SESSION - Blue PrismThe Future of Work: How Intelligent Automation is Creating
Value for Public ServantsMarcelo Gavazzi, Senior Solutions Engineer, Blue Prism
11:35am: PARTNER SESSION - TELUSTransforming processes to deliver better
and more efficient servicesJulio Villalta, Director of IoT Products, Transportation
11:50am: PARTNER SESSION - BlackBerryBridging the Gap Between Zero Trust and Zero Touch
Anthony Toric, Senior Manager, Technical Solutions, BlackBerry
12:05am: PANEL DISCUSSION Driving digital government through culture change
Peter Yendall, Director General, Strategy, Business Integration and Change Management, Canada Border Services AgencyPhilippe Johnston, Director General, Digital Services Directorate, Transport CanadaMatthew Mendelsohn, Deputy Secretary to the Cabinet for Results and Delivery, Privy Council OfficeHolly Saulou, Executive Director, Telecommunications & Workforce ReImagined, Office of the Corporate Chief Information Officer and Telecommunications, OCCIO&T, Service AlbertaSusan Ingram, Director General, Change Management, Leadership and Organizational Readiness, Transformation and Integrated Service Management Branch, Employment and Social Development CanadaPanel Chair: Michael López, Managing Director, EY
• Workforce and culture — driving modern workforce practices by strengthening digital skills in the public sector
• Collaborate, communicate, connect – envisioning the workplace of the future
11:55am: PANEL DISCUSSION Operationalizing Innovation: Initiatives in Place, Lessons Learned and Future Thoughts to Achieve Public Sector Transformation
Nick Scott, Executive Director, Open Government & Innovation, Government of New BrunswickMichael Kalin, Director, Service Insights and Experimentation (Pier SIX) Immigration, Refugees and Citizenship CanadaKarin Fuller, Outreach and Engagement for Open Government, Treasury Board Secretariat of CanadaChristine Hagyard, Senior Manager, Ontario Digital ServiceStéphane Guidoin, Directeur, Laboratoire d’innovation urbaine, Ville de MontréalPanel Chair: Rob Wood, Managing Partner - Business, Koan Analytics
• Spotlight on Open Government and Open Data - exploring what’s possible by making government more accessible to everyone
• Ideate, iterate, innovation: exploring innovation labs in government• How to get leadership and teams on board with initiatives: ensuring buy-in
and support
12:10pm: GOVERNMENT KEYNOTEEnabling Government Transformation with Pragmatic Security
Imraan Bashir, Executive Director, Cyber Security & Digital Identity, Treasury Board of Canada Secretariat
• Towards a balanced, risk-based approach to cyber security• Looking at examples of practical security measures• Taking an enterprise-wide approach to cyber security• Creating a security assurance model where security is built in – not tacked on• Training people and changing the culture – how can IT support?
Agenda Specialist Streams
PUBLIC SECTOR INNOVATION SHOW 2020
Agenda Specialist StreamsPEOPLE STREAM PROCESS STREAM TECHNOLOGY STREAM
12:45pm: GOVERNMENT KEYNOTEDeveloping the Public Sector Leaders of Tomorrow – Fostering Growth and Innovation in a Time of Rapid Change
Benoît Long, Senior ADM, Transformation and Integrated Service Management Branch
• Investing in skills development to support greater capability as the demand for government services continue to grow
• Fostering inclusion to build a culture and reputation that attracts, develops, retains and engages a diverse range of talent
• Trailing new approaches to mobilizing multi-skilled teams• Leveraging technology and human behaviours to foster innovation and
increase employee engagement
12:35pm: PANEL DISCUSSIONPublic sector processes to facilitate collaboration, innovation and coordination
• Enhancing the use of leading edge data and digital and methodological tools to inform better policy and program outcomes
• Automating manual business processes to accuracy and speed of financial and personnel data processing
• Creating opportunities to learn new skills, increase capabilities and refocusing energy on higher priorities
• Thinking creatively about how to deliver better quality services at lower cost
Surinder Komal, Director General, Public Services and Procurement CanadaTJ Stidwill, Associate Partner, Public Sector Cognitive Process Transformation, IBMNathalie Kachulis, Director General, Strategic Business Integration Directorate, Canada Revenue AgencyGeorge McDonald, Chief Digital Enforcement Officer, Commissioner’s Office, Competition BureauPanel Chair: Rob Wood, Managing Partner - Business, Koan Analytics
12:30pm: PANEL DISCUSSIONRevolutionizing technology use in the public sector
• Automating services through use of AI, machine learning, chatbots, blockchain, AI and more
• How to best utilize IoT, cloud and other emerging technologies• How to best balance cyber risk and resilience while maintaining
organizational effectiveness and complying to privacy laws • Optimizing business processes to eliminate non-value-add work to focus
on innovation and better service outcomes• What will be the next big thing?
Nathalie Lemieux, Director, Translation Bureau, Public Services and Procurement CanadaEric Swedersky, SVP Delivery and Public Sector, SecureKeyUrvashi Dhawan-Biswal, Senior Director, Digital Design Branch, Digital Transformation Service Sector, Innovation, Science and Economic DevelopmentPeter Meister, Head of Product Management, Hitachi Cloud Accelerator Platform, Hitachi VantaraPanel Chair: Jonathan Benett, Technical Director for Digital Government Solutions, Adobe
1:00pm: NETWORKING LUNCH BREAK
PEOPLE STREAM PROCESS STREAM TECHNOLOGY STREAM
2:00pm: ROUNDTABLE DISCUSSIONS
1. Smart Office for the Office of 2020 and Beyond - Exela Technologies2. Planning for a 21st century workforce - Blue Prism3. Transitioning to a digital culture and mindset to foster innovation and
collaboration - EY Canada4. Emerging leadership paradigms in public sector management - getting
the most out of your team - KPMG Canada
2:00pm: ROUNDTABLE DISCUSSIONS
1. Big Data & Analytics – unlocking the power of information - Tableau2. Incorporating citizen feedback and human-centred design to help identify
improvements to service delivery - Atlassian3. Mastering process automation to achieve better service delivery - TELUS4. Digital service delivery and engagement - Koan Analytics5. Making better use of shared and common service platforms - ServiceNow
2:00pm: ROUNDTABLE DISCUSSIONS
1. Innovation tools and technology - Adobe2. Cloud for Government - OnX3. Building a culture of cyber security awareness - BlackBerry4. Data and Workflow Migration - Hitachi Vantara5. Legacy System Modernization - VMWare6. Process Automation - OpenText
PUBLIC SECTOR INNOVATION SHOW 2020
Agenda Afternoon Plenary
3:00pm
PANEL DISCUSSION: The Evolving Role of the CIO
Shannon Archibald, Chief Information Officer, Shared Services CanadaTammy Labelle, Chief Information Officer, Public Services and Procurement CanadaKeith Jansa, Executive Director, CIO Strategy CouncilElizabeth Rhodenizer, Chief Information Officer and Director General, Public Service Commission of CanadaHolly Saulou, Executive Director, Telecommunications & Workforce ReImagined, Office of the Corporate Chief Information Officer and Telecommunications, OCCIO&T, Service AlbertaPanel Chair: Lydia Lee, Partner, National CIO Advisory and Digital Health Lead, KPMG
• How is the CIO role expanding beyond IT?• In what ways can CIOs champion enterprise-wide transformation?• What are the key leadership skills required to excel in the CIO role?• Sharing lessons learned and a vision for the future
3.40pm
KEYNOTE ADDRESS Advancing the Mission of Making Government Simpler, Faster and Better
Hillary Hartley, Chief Digital Officer and Deputy Minister Responsible for Digital Government, Ontario Public Service
• Spotlight on the Simpler, Faster, Better Services Act 2019• Turning your mission into a reality – sharing best practices from Ontario Digital Service• Exploring the skills that will be critical for leaders in today’s digital environment
4.00pm
PARTNER SESSION - AltlassianManaging, leading and delivering core public services with the latest technology
Brad Kramer, Solutions Engineer, Atlassian
Agile transformations in Government can be successful. Come learn about:• Challenges and obstacles you may encounter• Strategies and tips for transformation success• How Atlassian can help
4:20pm
ACCESSIBLE GOVERNMENTUnlocking the ability to innovate
Christopher Baird, Senior Director for the Innovative Solutions Canada (ISC) Program at ISEDJennifer Lopes, Senior Strategist, Outreach & Partnerships at Innovation Canada, ISEDFrederic Papillon, Senior Outreach Officer at Innovation Canada’s ExploreIP, Canada’s IP Marketplace at ISED
• This panel will showcase how Innovation Canada is streamlining Government supports to make them more accessible. The GoC is a business–friendly government that is works to help Canadian businesses grow and give them a competitive edge in accessing customers and opportunities in the global marketplace. Join the Innovation Canada panel as they discuss how their initiatives help businesses start up, scale up and access new markets.
4:40pm CLOSING REMARKS FROM THE CHAIR
4:45pm NETWORKING RECEPTION
6:00pm CLOSE
PUBLIC SECTOR INNOVATION SHOW 2020
SponsorsPlatinum
Gold
Bronze
SME
Networking Reception Sponsors
Silver
PUBLIC SECTOR INNOVATION SHOW 2020
BO
OK
ING
PubSecNet Ltd (747518116RC0001) is a Canadian corporation and part of the Global Public Sector Network Group
95b Summerhill Avenue, Toronto, ON, M4T 1B1
P +1 647-969-4509E [email protected]
CONNECTING GOVERNMENTWWW.PUBLICSECTORNETWORK.CO