PwC, Finance Digital Day, March 2019Jens Lund, CFO
2 | PwC, Finance Digital Day, March 2019
Presented to new technology trends often
BlockchainBI
Digital
platforms
3D
printing
Robotics
3 | PwC, Finance Digital Day, March 2019
People are still the heart of our operations
4 | PwC, Finance Digital Day, March 2019
Our IT landscape
Customer Engagement
Global Master Data Management Operational Data Store
Air & Sea Road Solutions
System integration platform
• One primary Transport
Management System
• Partly off-the-shelf system
GCO Group
• Unified entry for customer engagement • Electronic data exchange with customers via EDI and API
• Global CRM system
• Off-the-shelf system
• Global ERP system
• Off-the-shelf system
• Global Business
Intelligence
IT Infrastructure Secure and compliant
Global Enterprise Service Bus Digital integration enablement
• Global Transport
Management System
• Off-the-shelf system
• Global Warehouse
Management System
• Modified off-the-shelf
system
Scalable and stable
5 | PwC, Finance Digital Day, March 2019
DSV is a data driven organisation
• Get control of the basics first and consolidate
infrastructure
• We need to use the same trusted data sources
(integrity)
• Data should be the driver of all discussions (fact
based discussions)
• We need ONE scalable platform to support us
• Once we have all that we can start working with
the “tip of the ice berg” (e.g. Robotics / BI / AI
/Machine learning)
- Robotics / BI / AI /Machine learning
- Applications
- Data
- Infrastructure
6 | PwC, Finance Digital Day, March 2019
Co
mm
on
Data
Fo
un
da
tio
n
Landing
Layer
Comform
Layer
Data Access
(API,..)
OD
W o
n A
zu
re
Usage
SA
P B
W o
n H
AN
A
Sources
Common Data Foundation(CDF) – basis of all decisions
SAP ERP
ERP data
WMSWMS
TMSTMS
TMS
ERP and
BPC data
OD
S o
n M
S-S
QL 2
01
6
Shipments
& Events
Sensors,
IoT
Ingestion
Master Data Financial data Operational & Big data
myDSVCRM
(Salesforce)Innovation
Lab
Qlik ao. BI &
Analytic tools
SAP MDG
TMS/WMS
Data Lake
Me
ta d
ata
/ D
ata
Cata
logu
e
7 | PwC, Finance Digital Day, March 2019
The logistics industry can expect further digitisation
• Our industry is at an early stage, but without same
potential as other industries
• Digitisation cannot replace physical infrastructure
• “Boots on the ground” is critical
• DSV is well positioned for further digitization
• Making progress on a few initiatives already
Source: BCG Perspectives, 2016 and DSV
Impact of Digital
Point on Digital journey
SHIPPING
LOGISTICS
TELECOM/BANKING
MEDIA
Physical
handling
of cargo
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8 | PwC, Finance Digital Day, March 2019
Advice based on our experience with Robotics
• Positive business case is difficult to build for small,
simple and/or already centralised processes
• However - start by automating small and simple
processes to gain knowledge and experience
• Ensure top management approval
• Build a strong centralised ”Center of Excellence”
(Governance model)
• Do a thorough vendor selection process, and
consider a two-vendor strategy
9 | PwC, Finance Digital Day, March 2019
Robotics Operations
Governance Body
Service modelDelivery modelDemand
Management
Executive Body
Robotics
Management
Emergency
change
(incident)
Emergency
Change
Advisory
Board
RoCoE
Service
request
Change
Advisory
Board
Normal change
RoCoE
&
Global ITSOP
Deployment
RoCoE &
Global ITRoCoE
Process
Recommendation
DSV BusinessLocal & global
BPOs
Process
candidates
BPOs
Development
Development
Emergency change
BPOs
Coordination
Robotics Board
Revert
Process selection
and prioritisation
Process
recommendation
Governance Overview – Robotics OperationsGoverned by a set of forums to ensure alignment
10 | PwC, Finance Digital Day, March 2019
Closing statements
Set up a firm governance framework
Establish a common data foundation
Accept that doubt is part of the process
Understanding is key
11 | PwC, Finance Digital Day, March 2019
Q&A