5025
7241 7111
6132
3520
2854
2335
2948
3403
2813 29522761
22041865
2396
0
1000
2000
3000
4000
5000
6000
7000
8000
97-98 98-99 99-00 00-01 01-02 02-03 03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11
'11-12
Rate per 10,000 kms
No. of breakdowns
Quality of Services
Bangalore Metropolitan Transport Corporation
0.49
0.44
0.36
0.19 0.150.12
0.55
0.12
0.12 0.09 0.08 0.07 0.05
Numbers
302
447 444
475
417 414
472456 467
446
578
637
565 556
485
200
300
400
500
600
'97-98*
'98-99 '99-00 '00-01 '01-02 '02-03 '03-04 '04-05 '05-06 '06-07 '07-08 '08-09 '09-10 '10-11 '11-12
Rate per lakh kms
No of accidents
Quality of Services
0.29 0.260.26
0.22 0.22 0.18
0.32
0.23
0.16 0.140.15
0.15
0.12
• All Depots are equipped with emission testing facilities
Rs. 1000/- award for information on polluting vehicles
BMTC Committed to Environment
Effective Commuters addressing systems
• Publication of Citizen Charter
• Website: www.bmtcinfo.com
• Bus route information on website
• Call center facility
• Publication of Time table
• Public Address System at Bus stations
Pioneer in IT initiatives
• E-Depot: Depot activities computerized
• E-procurement: E-Tendering System adopted for Procurement of goods & services
• E-salary: ECS system of salary disbursement
• E-GPS: On-line vehicle tracking and monitoring system on 1,000 vehicles
• E-Ticketing: 1216 Electronic Ticketing Machines for ticket issue by conductors introduced on pilot basis
• PIS: Passenger Information System & IVRS on the anvil
• Call Centre facility provided
• Website: www.bmtcinfo.com
Bus Day is being observed for the citizens of Bangalore to leave their private vehicles at home and use public transportation for commuting from Feb 2010.
• Traffic congestion reduced on the day.
There has been a drop in the pollution levels on the day.
Popularising Public Transport
• Traffic Committee of Police, BBMP and BMTC
• Commuter Task Force participated by Grahak Shakthi (NGO)& RWAs
• JNNURM consultations with citizens
• Suggestions/Complaints through web page
• Media analysis by traffic wing for citizens’ opinions.
Public consultation
Financial Innovations…Cost Cutting Measures adopted:
• Swapping of high cost loans and Foreign Currency Non Resident loans
• Introduction of Prompt payment Discount for chassis and other suppliers
• Introduction of e-tendering
• Tendering of chassis procurement
• Tendering of Diesel procurement
• Consultancy and recruitment for other departments.
• Price negotiations
• Auctioning of vehicles on running condition
