Reliance Group Structure
Reliance Group of Companies
Reliance OAM
Dubai Office
London Office
RFM
Dubai office Abu Dhabi office Kuwait office Franchise
Nigeria Office
RFM Technical Services
Dubai
Abu Dhabi
Al Rashidy trading Establishment
KSA
Radiant Star,
Dubai
RFM is an ISO 9001, 14001 & 18001 certified property management company offering top quality services based on modern management practices, time-tested processes, result-orientated work plans and state-of-the-art technology tools that offer a competitive and comprehensive value proposition to its customers wide range of property owners and landlords.
Our Business
For over 14 years of successful operations, RFM has been offering personalized services to infrastructure management of each client by blending people, process and technology to enhance service levels, optimize utilization of assets and maximize investment.
Our Business
RFM offers a full range of facility management services and solutions including hard and soft services, risk management and administrative services for residential, commercial, corporate and industrial properties.
Our Business
Businesses Elements
Reliance Facilities Management
Reliance Owners Association Management
Reliance Technical Services
Full Involvement
In order to support the clients
more efficiently, we get
involved right from the design
stage, all the way to the
transition stage which makes
the process user-friendly and
sustainable…
RFM Global Standards – Mechanical Electrical and Civil services
(PPM)
– Building Automation and Management Systems
– Housekeeping
– Pest control
– Horticulture
– Security
– Parking and Security for Access cards
– Catering
– Front Office Services
– Travel Management
– Mail Management
– Transportation
– Relocation etc.
RFM provide a module of check lists and procedures for managing the operations of each facility as per our global standards. These standards include checklists, routines, trainings, processes and procedures all in line with RFM’s processes being maintained in all her locations globally. Some of the services include;
RFM has an international presence through its owned and franchised offices in Dubai, Abu Dhabi, Kuwait, London and recently in Lagos, Nigeria
Business Presence
Unique Business Proposition
BRAND RFM brand speaks of reliability, integrity and innovation in the field of property management.
PEOPLE RFM team trained according to top industry standards with degrees in facility & hotel management, engineering, finance and marketing.
PROCESS RFM created a process module “RFM Global Standards” which complies with the ISO 9001,14001 &18001 certified standards.
TECHNOLOGY RFM operational software is developed by emQube with best practices and processes including planning and executing all aspects of the services.
CUSTOMER SATISFACTION We understand that the requirements of each of our clients are unique, and as such we personalize the solutions offered to suit their precise need each time..
BEST PRICE Our pricing is competitive and we demonstrate the value we provide for the money we charge.
MARKETING our marketing professionals are trained to make FM franchisees business successful.
FAIR RETURN ON CAPITAL EMPLOYED We work hard with each franchisee to bring in a good return on investment in the shortest time possible.
RFM Services
There are 2 aspects to our services, to ensure all-round catering to the needs of our clients-
Consultancy
Operations Management
RFM Services - Consultancy
At Operations
Stage
At Completion
and Post Completion
Stage
At Construction
& Commission
Stage
At the Design Stage
RFM provides consultancy at 3 different stages of each project
At the Design Stage
• Sustainability of Design
• MEP Design Review
• Energy Efficiency
• Service Charge Evaluation
• Security ( Access and Ingress) & Landscaped & Soft Services review
• Space Analysis & Occupant Efficiency
• Fire & Life Safety Systems
• Environmental review ( Noise, Light and Air Supply)
• Finishes & Operational Implications Review
• Life Cycle Costing Analysis
At Construction & Commission Stage
• Tender Evaluation
• Testing & Commissioning
• Budgeting & Costing
• SOPs & KPIs
• Review Construction Processes as per Design Recommendations
• SLAs
• Asset Management Plan
• Contract Administration
• Equipment Reliability & Assessment
• Pre Qualification of Vendors
At Completion & Post Completion Stage
• Close Out Documentation
• Process Implementation
• Fit Out Guidelines
• Snagging
• Post Occupancy Reviews
• Occupant Handbook
• Defect Liability Reporting
• FM Performance Measurement System
• Training for various Stake Holders
• EHS Plan
At Operations Stage
• Asset Registration Process
• Review/Interview and report on Administration Management including system optional Analysis
• Review & report on existing Maintenance Contracts
• Preparation of RFP, Tender documentation and Shortlist FM Bidders
• Respond to Bidders Tender Clarifications & Bidders Tenders Evaluation Report
• Award Contract
• Transition and Handover Management
RFM Services
Hard Services FM Software Soft Services Risk
Management Administrative
Services
RFM Services – Operations
The purpose of facility management consultancy is to operate your resources at an optimal level, thereby maximizing your investment.
Hence, the operations at RFM are categorized as follows-
Hard Services
• Service Contract Compliance – To check if the out-sourced companies are carrying out the work as mentioned in the service contracts.
• PPM & Life Cycle Approach – This is the main focus for mechanical and electrical maintenance at RFM.
• PPM ( or Predictive & Preventive Maintenance ) and the Life Cycle Approach, can help create a pre-planned schedule for the routine maintenance of the various equipment used in the facility. These checks are carried out as per set International Standards and certified personnel.
• Spare parts held by owners – we arrange for the purchase and appropriate storage of the spare parts within the owner’s premises.
Soft Services
Cleaning Services
•Cleaning services of highest international standards are provided to complement each estate’s / developments finishes and design.
Pest Control
•General disinfestations adopted for flying insects and rodents.
•Strict quality controls ensures that only eco-friendly and bio-degradable chemicals are used.
Landscaping
•Landscaping maintenance and upkeep is carried out to standards utilizing original designer’s specifications and briefs
•We offer indoor & and outdoor plants maintenance, and garden & landscape maintenance.
Waste Management
•Solid waste from buildings must be collected and disposed off at the municipality designated areas by an authorized waste collection company to ensure environment friendly disposal.
Risk Management
• These inseparable services are implemented with a suitable security program for the building and a competent security team.
• The team consists of trained personnel of a suitable calibre, available at all times.
Safety & Security
• RFM has a vast knowledge of insurance policies and benchmarking available in the global market and advises its clients accordingly to safeguard its valuable assets.
Insurance Management
• RFM has formulated action plans and fixed procedures to be followed in the event of unforeseen disasters. These include evacuation plans for fire, bomb threats, accidents, etc.
Disaster Management
• Knowledge of future capital expenditure requirements is prudent, and assists greatly in formation of yearly business budgets and profit projections.
• Detailed surveys and life expectance analysis for items requiring periodic maintenance, predict the expenditure for the same, and is covered by the reserve funds.
• It also covers any unforeseen expenditures brought about by any disasters.
Reserve Fund/Sinking Fund
Administrative Services
Planning & Budgeting
Tennant-Owner
Relations
Mail Management
Contract Management
Space Planning &
Management
Front Office Management
Travel Management
Catering Management
Inventory Management
Admin Services
Administrative Services
Tenant – Owner Relations
Facility management is incomplete and essentially a failure if the tenants residing in it are dissatisfied. So we
make their environment clean, safe, and convenient and attractive, to maintain
good relationships with them.
Planning and Budgeting
Here, the landlords are assisted by RFM to create
periodic budget forecasts, to be approved by the client.
This ensures that any unexpected expenditure is
avoided, serves as a reference to cross check
service payment requests.
Mail Management
RFM has tailor-made mail management solutions to
ensure efficient handling of an organization’s couriers
and mail to ensure security of data.
Administrative Services
Contract Management
RFM provides business and personal products and
services, through vendors which have been carefully screened by the internal
quality management team for product quality and
service excellence.
In doing so, RFM is able to leverage discounts on both.
Front Office Management
RFM has set standards for telephone answering and visitor handling. Utmost importance is given to ensure that the staff
manning the front desk are trained to project this
image to the public whether by phone or in
person.
Space Planning Management
Through the implementation of
benchmarked standards, RFM helps organizations
optimize their space utilization. We assist
corporations in renovation of their facilities by
increasing the usable space without having to further
invest in real estate.
Administrative Services
Inventory Management
RFM’s Inventory management systems
monitors the organizations assets, stationary and all
other materials.
This ensures that optimal levels of stock are
maintained and also prevents misuse of
materials.
Catering Management
RFM ensures that the quality of the food and the operations comply with the
organization’s environmental, health and
safety policies. It also involves the daily
management of the canteen and pantry facilities through specialized catering
vendors.
Travel Management
We ensure that accurate information is provided and travel requirements are met
in the simplest of ways. RFM has a stringent
procedure for short listing the agencies that would
provide the travel requirements of an
organization.
Facility Management Software
Easy Service
Service Desk
Log a Call
Call Log Console
PPM
PPM Console
PPM Schedule
Assign PPM
Set PPM
Asset Manager
Reports
Breakdown
PPM Reports
Trend Analysis
Asset History
Monthly Report
Setup
Users
Vendors
Easy Service Options
Parameters
Products
Categories
Locations
RFM Franchise Offering
Ideally, RFM franchisee is an established facility management company property developer or a real estate firm with contacts with industry players in the target markets.
RFM Franchise Offering
People
Process
Technology
Franchisee Training
With full involvement in a two-week training program at RFM HQ in addition to two-week training and support in the franchised market, the franchisee and its staff are able to learn the following:
RFM corporate culture, business integrity,
brand value and market positioning
Step-by-step plans
for establishing
the new RFM
business in the new market
Manning plans, job
knowledge and
detailed job description
for each individual
staff
Service mix planning, fees and charges,
cost control and
profitability
Safety, cleanliness,
maintenance, sanitation,
hygiene and security
Software and IT
systems
Customer service and
personal sales
techniques
Pre-launch and annual marketing
plans
Initial Support
• Proprietary Software: Access to and customization of RFM proprietary software program which is developed by emQube for best practices and processes to assist new staff in planning and executing the services and operational plans through the implementation of several modules to manage the different aspects of business management including asset management, planned preventive maintenance, breakdown calls and service level assurances (SLAs).
• Accreditations, track-records and customers’ referrals: Sharing accreditations with leading societies and agencies related to facility management and a long list of client base as references to signify RFM professional expertise and to help in winning new business in the new market.
• Pre-entry financial study: Customization of a 3-year financial study according to local variables in the new market including investment plan and profit and loss statements.
• Initial Training: Two-week initial training at RFM HQ for up to 3 individuals of the franchisee staff.
• Pre-entry market support: Assistance in the evaluation of the market potential and identification of local service providers.
• Customization of service mix: Assistance in the customization of the service mix according to variables in the new market and development of a network of third party suppliers.
Initial Support
• Nominated suppliers: Support in the prequalification process for the provision of a list of nominated suppliers to secure quality standard.
• Marketing plans: Provision and customization of launch marketing program, public relation and social media campaigns.
• Marketing material: Assistance in design of initial marketing material, brochures and business literature.
• Web portal support: Uploading of the franchisee dedicated web page and/or information on RFM website
Initial Support
On-going Support
• Advice and guidance: On-going provision of management, operational, technical advice and guidance through telephone or electronic communication and video conferencing.
• On-going training: Provision of on-going refreshment managerial and operational training as and when agreed between the Parties.
• Marketing: Assistance in the customization of annual marketing programs and support in the execution of marketing and advertising plans in addition to design of social media campaigns.
• Periodical visits: Two visits per annum to the franchised market conducted by RFM professional support staff.
On-going Support
• Business auditing and control measures: Periodical management and financial auditing of the business and production of updated business plans and provision of control measures with regard to maintaining RFM brand image, Global Standards, operations, health and safety, accounting procedures, human resources and human and civil rights.
• Franchisees’ meetings: Organization of and invitation to periodical franchisees meetings.
• Operating manual updates: Periodic updates of operations manuals. • System upgrades: Provision of regular upgrades to business systems and
technology solution on an ongoing basis.
On-going Support
• Market research: Assistance in undertaking customer surveys and market research, develop and introduce new services, promotions and marketing ideas to address changing market trends.
• Sales updates: Sales evaluation based on historical performance and demands in the new market.
• Identity: On-going development of corporate image and identity.
Achievements And Accreditations
Facilit ies management
Company Of The Year-
Runner Up
RFM was awarded runner up for
consultancy company and Green FM
company of the year 2015
Winner “Facilities
Management Company
Of The Year 2016
Achievements And Accreditations
RFM OHSAS certified and implementing new improved
safety and health management systems and procedure to all
existing and new clients.
RFM certified ISO 14001 to comply and standardize its management and operations procedures as per international
standards of environmental
management.
RFM awarded “Sustainable Initiative of the Year 2012” at Asian Facilities Management
Award.
RFM was awarded the Green FM company of the
year 2010
Achievements And Accreditations
Our CEO sits on the Founding Board of MEFMA ( Middle East
Facility Management Association) Associates with
Dubai Real Estate Institute on FM/ OAM Training
ISO 9001:2008 Certified.
We are in tie up with Heriot Watt University, Dubai with a cross
training program for our employees & we support
internships for upcoming scholars in the Building Management
Segment
The only FM Company in the region to be short listed for
Lloyds Business Awards.
Location : Abu Dhabi
Property & Description : 72 floors, 5 Basement
Levels, Height of tower – 330 meters.
The tower include offices, shops, restaurants, a
sky garden, penthouses. The total built up area
is 205,000 square meters.
TFM services delivered within this tower.
These services include Mechanical, Electrical
and Plumbing, Cleaning,
Security, Front office Administration
Help Desk , Waste Management, Pest control,
etc
LANDMARK TOWER
Location: Dubai - Warsan South
Property and Description: As part of its mission to improve its services to its members, Texmas in year 2006 at its own cost, constructed the buildings, offices, showrooms, storage, utilities and improvements and completed Dubai Textile City offering a state-of-the-art operational facility exclusively for its members. Offering warehousing, showroom and office space, dedicated Dubai Customs and Immigration Services (EZW).
Scope of Work: The services we offered are Cleaning, Pest Control, HVAC, Electrical,
Mechanical, Plumbing, Fire Fighting, Elevators, CCTV
DUBAI TEXTILE CITY
Location : Abu Dhabi
Property & Description : 24 floors, 4 Basement.
Account Manager: Hari Sankar Sharma
Scope of Work: Integrated FM
Unique Activities: Cleaning, Security, Façade
cleaning, Front desk, Pest Control, HVAC,
Electrical, Plumbing, Elevator, Cradle
maintenance, Revolving doors and Systems
BUSINESS AVENUE TOWER
Location: Dubai
Property and Description: The Centurion
Star is a 12 Storey high elegantly
structured stand-out development
located near Deira City center. The
connected Towers offer a full range of
amenities combined with modern
facilities
Scope of Work: Complete Facility
Management services, includes cleaning,
Security, Front Office Administration,
Help Desk and Pest control
CENTURION STAR
Location: Dubai & Abu Dhabi
Project Description : After starting up first in Jeddah, Saudi Arabia (1981), in direct combination with the local Magrabi Eye Hospital, they have expanded into Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, and the UAE; making it the largest ophthalmic eyewear retail chain in the MENA region, with over 160 retail outlets.
Scope of Work : MEP, Civil and General work preventive and corrective maintenance in 27 stores all over UAE.
MAGRABI OPTICAL
Location : Dubai
Property & Description : 133 locations within
the UAE
Account Manager : Prasad Unnikrishnan
Scope of Work: Consultancy services
Unique Activities: Asset Registration Process; Review and report on DIB Administration Management including system optional Analysis; Review & report on existing Maintenance Contracts, Preparation of RFP, Tender documentation and Shortlist FM Bidders; Respond to Bidders Tender; Clarifications & Bidders Tenders Evaluation Report; Award Contract.
DUBAI ISLAMIC BANK
Location: Business Bay, Dubai
Property and Description: 7 parking floors, +
Ground floor + 20 floors of Commercial space
Account Manager: Naresh More
Scope of Work: Owners Association Services
Unique Activities: The services we offer are the
General, Technical, Financial and Customer Service
Management of the building. We are responsible
for the Service Charge Collection and managing
the interim Associations meeting to sought out
the day to day operations issues at the site
OPAL TOWER