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Master Class SeriesReport ManagerBest Practices for Managed Service Providers.
WEBINAR STARTING SHORTLY
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Master Class SeriesReport ManagerBest Practices for Managed Service Providers.
Jeremy TilnerProduct Manager
Scott ParkerProduct Marketing Manager
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Length: 30+ min
Questions welcome any time
REC Recording and slides will be posted
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Report ManagerCustomer focused reporting
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N-central® & Report Manager
• Quantitative technical details
• Technician focused
• Data heavy
• Point in time
N-central
• Qualitative assessment
• Planning & Strategy
• Graphic heavy
• Historical (7+ yrs)
Report Manager
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Customer Focused Reporting
plan
STRATEGICALLYAUDITaccurately
INFORMelegantly
automate
SIMPLY
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Report Manager Requirements
• On-Premises installation of N-central
• Windows Server® 2008 R2, 2012, 2012 R2
• SQL Server® 2008 R2, 2012, 2014Software
• Storage with minimum 100GB free space
• Storage should be as fast as possibleStorage
• Dedicated resources (CPU, Memory, Storage)
• Can be virtualized but separate host from N-central
• Cannot share a SQL Database
• Default instance of SQL must be installed prior to Report Manager (Not a named instance)
Resources
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What’s new in
Report Manager
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SCHEDULED REPORT PROFILES
Configure a single report, send it to multiple customers
EXPANDED BACKUP SOFTWARE SUPPORT
VEEAM® Windows Server® Backup
SERVICE ORGANIZATION LEVEL REPORTING
Executive Summary Hardware Inventory AV Status
What’s new?
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Task Specific Reports
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Common Reporting Scenarios
BUSINESS REVIEW• Executive Summary
• Ticket Summary Report
• Hardware Upgrade Planning
ANALYSIS• Hardware Inventory
• Software Inventory
• Alert Summary
• Firewall
AUDITING• Network Assessment
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Common traits
• Brandable• Configurable• Schedulable• Multiple output types
including PDF, Word, Excel®, MHTML and TIFF graphics
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Business ReviewProve value, inform, sell
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Executive Summary
• Scorecard summary• Detailed data for failing
categories• Hide categories• Opportunity to inform,
educate and sell
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Ticket Summary
• Data from major PSA tools including Autotask® and ConnectWise®
• Correlate PSA data with N-central data for a comprehensive picture
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Hardware Upgrade Planning
• Target older devices by multiple requirements such as CPU, Memory, Disk size, and OS
• Help your customer plan for a phased hardware replacement
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Do you want to know more?
Check out the N-able Blog for more in depth information on Business Reviews:
blog.n-able.com
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AnalysisInventory, measure and evaluate
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Analysis
Hardware Inventory
• Customizable parameters allow you to view multiple asset details including CPU, Disk, Memory, OS
• Excel output allows for filtering
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Analysis
Software Inventory
• Sort by Device or Application
• Search for a specific vendor or application amongst many devices
• Identify outliers or inventory the environment
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Analysis
Alert Summary
• Review all Event logs captured by the Event Log service and number of events
• Explore recurring trends
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Analysis
Firewall Incident Report
• Represents data from devices with FW-XYZ services
• Focus on Syslog data• Review security event
trends over time
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AuditingCollect, review, advise
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Network Assessment
• High level overview of all IT assets and user access
• Recommendations• Output to Word or PDF• With or without agent
deployment (*probe required)
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Scheduled Reportingdemonstration
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Question & Answer
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Do you want to know more?
Check out the N-able Blog for more in depth information on Business Reviews:
blog.n-able.com
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Training and Documentation
Are you a partner looking for in-depth training on custom report building, or more information on Report Manager configuration?
Try these resources on:
nrc.n-able.com• Subscription Training for Custom Reporting:
Training > Technical > Subscription
• Data Dictionary: Support > Product Docs > Report Manager
• Install Guide: Support > Product Docs > Report Manager
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