Download - REQUEST FOR PROPOSAL - Harbourfront Centre...f) Candidates should attach a floor plan detailing measurements, washrooms, emergency exit, windows and doors, and furniture. g) Provide

HarbourfrontCentre|RequestforProposal 1

REQUESTFORPROPOSALOperationofaFoodandBeverageDestinationatHarbourfrontCentre(formerly

knownastheWorldCafé)(approx.7468sqft)

1.Introduction1.1IntroductionofTorontoTorontoisCanada’slargestcityandthefourthlargestinNorthAmerica.Withanestimatedpopulationof7.8million,(TorontoGreaterArea) it isconsideredoneofthemostdiversecities intheworld,withmorethan140languagesanddialectsspoken.Overthelasttwodecades,thepopulationofTorontohasgrown by more than 36%, and it is projected to grow to 9.5 million by 2031 according to StatisticsCanada.Moreover,arecord40millionvisitorscametoTorontoin2015(TourismToronto,2015).ThesetwofactorscombinedmakeHarbourfrontCentreahotspotforlocalsandvisitorsalike.

2.HarbourfrontCentreHarbourfront Centre has provided cultural, educational and recreational programming to the generalpublicformorethan40years.HarbourfrontCentreisresponsibleforallaspectsoftheoperationofitsten-acrepubliclyaccessiblecampusonToronto’scentralwaterfront.HarbourfrontCentreprograms52weeksayear,sevendaysaweek,supportingadiverserangeofartistsandcommunities. Inattractingvast audiences annually, it is a prime cultural hub nurturing public involvement in the arts throughengagingthebroadestpossibleaudience.Itisanot-for-profitorganizationwithcharitablestatus.2.1VisionHarbourfrontCentrewillberecognizedasCanada’sleadinginternationalcentreforcontemporaryarts,culture, and ideas. We will inspire audiences and visitors with a breadth of bold, ambitious, andengagingexperiences.

3.Intent3.1IntentHarbourfrontCentreseeksanentrepreneurialrestaurateur,catererorrestaurantgrouptooperateandlaunchanewvenue(formerlyknownastheWorldCafé)toprovidefoodandbeverageservice.ThesuccessfulproponentwillberesponsibleforthedeliveryoffoodandbeverageserviceassetoutinthisRPF,andwillassumealloftherisksandbenefitstiedtoacommercialoperation;subjecttothetermsofthisRFPandinaccordancewiththetermsandconditionscontainedinsuchagreementthatthesuccessfulproponentwillenterintowithHarbourfrontCentre.ForthepurposesofthisRFP,anyproponentwillbereferredtoasa“FoodServicesOperator”.


3.2DescriptionofHarbourfrontCentreandtheVenueHarbourfrontCentreisaten-acresitelocatedintheheartofTorontoonthenorthshoresofLakeOntario.Thecampusisdividedintothreesections:EastCampus,MainBuildingandtheWestCampus.FoodandbeverageservicesareimportantpublicamenitiesthatenhancetheHarbourfrontCentreexperience.Currently,thereareseveralfoodoperators,includingLavazzaCafé,BoxcarSocial,TheSlip(seasonal),theServery(seasonal),andHarbourfrontCentre–operatedfoodandbeveragekiosks.Currently,thevenueforwhichthisRFPisbeingissued(knownformerlyastheWorldCafé)islocatedintheWestCampus.Thetotalsquarefootageisapproximately7468squarefeet*andconsistsoflevelsbrokendownasfollows(collectively,the“Venue”):

a)Thetopstructure(excludingthepatio)isapproximately1,728sq.ft.(seeappendix3and4)b)Theupperlevelpatio(kitchenlevel)isapproximately4,030sq.ft.(seeappendix3and4)c)Thelowerlevelraisedpatiois1,710approximatelysq.ft.(seeappendix3and4)d)Possiblyseatingcapacityis400persons.

SubmissionstotheRFPcanincludealloraportionofthesectionsnotedabove.ThegroundlevelofthestructureonwhichtheVenuesitsisnotpartofthisproposal.ItiscurrentlyusedbyHarbourfrontCentre’ssiteoperationsdepartment.Alsonotethatthisisasummerstructureandisnotcurrentlywinterized.However,HarbourfrontCentreisopentoproposalsthatre-imaginetheVenuetomakeitsuitableforwinterandyear-roundoperations.*AllofthemeasurementscontainedinthisRFPareapproximationsonly.HarbourfrontCentremakesnorepresentationorwarrantyastotheaccuracyofthemeasurementscontainedinthisRFP.AllmeasurementsaresubjecttoindependentverificationbytheFoodServicesOperator.HarbourfrontCentreshallhavenoresponsibilityorliabilitywithrespecttotheaccuracyofmeasurementscontainedinthisRFP.3.3VisionandobjectivesHarbourfrontCentreisseekingproposalsfrompotentialFoodServicesOperatorsthatareabletoachievethefollowingobjectives:

a) AlignitsoperationswithHarbourfrontCentre’svisionbycreatinganexcitingculinaryexperienceforresidentsandvisitorsalike.

b) TransformtheVenueintoahospitalitydestination,andcreatea“buzz”inthelocalfoodscene.c) Provideavarietyofmenuoptionsincludingdietarysensitivity(e.g.vegetarian,glutenfree,

kosher,allergyconcernsandculturallydiversemenus).d) Beproactiveinmarketingandpublicrelations.e) Demonstrateandunderstandthevalueofsustainabilitybyimplementingagreenstrategy.f) Provideexcellentcustomerservice.g) Maximizerevenuesandprofitability.h) Itwillbeanassetiftheproposalincludesalearningopportunitytoworkwithyouth,education

andcampsengagement(e.g.culinaryclasses).


i) MaintainthespaceinacleanandtidyfashionandupholdtheHealthandSafetyStandard,asamendedfromtimetotime,outlinedbytheCityofTorontoandDepartmentofPublicHealth.

j) Ensurestaffisadequatelysupervisedandtrained.Staffmustbepresentonthepremisesatalltimeswhenthefacilityisopentothepublic.

k) BelegallyentitledtooperateabusinessinCanadawiththeownerandstafflegallyentitledtoworkinCanada.

HarbourfrontCentreencouragesanypotentialFoodServicesOperatortoproposeitsowndesignconceptfortheVenue,however,allfinaldesignsaresubjecttotheapprovalofHarbourfrontCentreinitssolediscretion.3.4 UtilitiesThevenuecurrentlyhaspowerof400V3phaseat120/208.3.5HoursofoperationTheFoodServicesOperatormustbeopenaminimumoffivedaysperweek;operatingaminimumofeighthoursperday.Seasonallyoryear-roundoperationscanbenegotiated.3.6ZoningTheFoodServicesOperatorshallcomplywithallthezoningrequirementsasrequiredbyHarbourfrontCentre.SuchzoningrequirementsshallbemadeavailabletotheFoodServicesOperatoroncereceivedfromtheCityofToronto.3.7RestrictionsThefollowingrestrictionsapply:

a) Thegroundlevelofthevenueisnotconsideredpartofthisproposal.Onlytheupperleveldescribedinsection3.2isavailable.

b) Exclusivesponsors:HarbourfrontCentre’sprogrammingisheavilydependentuponthegeneroussupportofsponsors,someofwhomhaveexclusiveon-siteprivileges.TheFoodServicesOperatormaynotsell,promoteormarketanyproductsorservicesthatcompetewithHarbourfrontCentreexclusivepartners.ExclusiveHarbourfrontCentresponsorcategoriesinclude:dairyproducts(inclusiveofmilk,yogurt,cheeseandmilkreplacementbeverages),BeerandCider(alcoholicandnon-alcoholicmalt-basedbeveragesandalcoholiccider),IceCreamandNoveltiesandthesaleofnon-alcoholicbeverages(juices,carbonatedbeveragesandwater).Inaddition,theFoodServicesOperatorisrequiredtoprovideHarbourfrontCentrewithacompletelistofconfirmedandpotentialsponsorspriortotherentaldatesoHarbourfrontCentrecanreviewandprovidewrittenapprovaltoensurenoconflictsexist.HarbourfrontCentresponsorsarealsosubjecttochange.

c) PromotionofarestaurantorfoodbusinessispermissibleifdoneinamannerthatisinkeepingwithHarbourfrontCentre’smandateasaculturalartscentre.HarbourfrontCentrereservestherighttoremoveanysignagetheydeemunprofessionalorunclearorotherwisenotincompliancewithHarbourfrontCentre’ssignagepoliciesandprocedures,asmaybeimplementedfromtimetotime.Forexample,hangingaflagofanykindisnotpermittedandsignssuchaspricechangescannotbewrittenbyhand.

d) TheFoodServicesOperatorwillberequiredtorespectongoingperformancesatHarbourfrontCentre.AnyprogrammingorentertainmentonthepartoftheFoodServicesOperatormustbe


inconsultationwiththeProgrammingTeamatHarbourfrontCentre.Weencourageasynergybetweentheprogrammingandthefoodoptionsavailablethroughoutthecampus.

e) Unfortunately,submissionsfromFoodServicesOperatorswithmorethanten(10)franchiselocationswillnotbeconsideredunderthisRFP.

f) TheprimarybusinessoftheFoodServicesOperatormustnotdirectlycompetewithanyotherfoodservicestenantonHarbourfrontCentre’scampus,butinstead,mustbecomplementarytothosetenants.Forexample,coffeeandcoffeerelatedtoproductsfromLavazzaCaféorBoxcarSocial.Suchrestrictionsmaybecommunicatedand/orupdatedbyHarbourfrontCentreonaregularbasis.TheFoodServicesOperatorshallcomplywithsuchrestrictionsasreasonablyrequiredbyHarbourfrontCentrefromtimetotime.

4.IncentivesThisisauniqueopportunity,withagreatlocationoverlookingthewaterfrontandclosetoiconiclandmarkssuchastheCNTowerandtheRogersCentre.HereatHarbourfrontCentre,wewanttohelpyousucceedwiththefollowingincentives:

a) Marketingsupport:wehaveadedicatedteamofexpertsinmarketing,designandsocialmedia.Wehavebeenfeaturedinmanymediaoutlets,suchasBlogTO,CablePulse24(CP24),CanadianBroadcastingCorporation(CBC)andmore.Webringthousandsofhungryvisitorseveryweekendduringthesummer.

b) Operationandmaintenance:HarbourfrontCentrealsohasanoperationsteamwithskillsinvarioussubjectsandcanalwaysassist.Acostmightbeassociated.

c) LiaisewiththeHospitalityManager:YouwillbeworkingcloselywiththeHospitalityManagerwhohasexpertiseinfoodandbeveragetrendsandextensiveknowledgeoftheHarbourfrontCentrecampus.

5.Proposalrequirements5.1TitlePage,TableofContentsandExecutiveSummary

a) TheTableofContentsshouldreferencetheapplicablesection,sub-sectionandpagenumbersclearly.Pagesshouldbeconsecutivelynumbered.

b) TheExecutiveSummaryshouldprovideasynopsisoftheoverallapproach,understandingoftheprojectandkeypoints.

5.2Conceptandvision

a) Describethetypeofbusiness(e.g.casualdining,fastfood,bistro,etc.),foodconcept(e.g.organic,locallysourced,etc.),andvision.

b) Illustratehowmenusandmenuitemsaredevelopedandthefrequencyofmenuchanges.ProvideasamplemenuwithsuggestedpricingbeforetaxessubjecttoHarbourfrontCentreapprovalnotunreasonablywithheld.Ensurecreativemenuchoiceswithavarietyofproductsthatappealtocustomersfromdiversebackgroundsandwithdifferentneeds(e.g.allergies).

c) Stipulatethenumberofdaysinaweekandthehoursinadayofoperation.Alsoincludewhetherthedesireistooperateduringthesummeronlyoryear-round,andthedurationofthelease.

d) ItwillbeanassetiftheFoodOperatorcanincorporateaneducationcomponentsuitableforyouth,educationandcampengagement.


5.3Marketing,finance,operationsandrent

a) Provideamarketingplanoutliningtargetcustomers,uniquesellingproposition,pricingandpositionstrategy,competitiveadvantagesanddisadvantages,andpotentialmarketingchannels.

b) Provideanoperationalplanincludingbutnotlimitedtomanagementteam,organizationalstructure,staffingplanandscheduleofdeliverables(e.g.timeperiodsforcommencingandcompletingconstruction).

c) Provideafinancialplanincludingasummaryofexpensessuchasstart-upexpenses,capitalcosts,projectedprofitandloss,fundingsources,andpotentialpartners.

d) Proposeagreenstrategytopromotesustainabilitysuchasreducingfoodwaste,sourcinglocallygrownproducts,usingenvironmentallyfriendlyandnon-toxiccleaningsupplies,andpreservingenergy.

e) Valueadded:detailanyvalueaddedservicesorinnovativeconceptsthatyouoryourcompanycanprovidethatmaycomplementorenhanceHarbourfrontCentre.

f) Candidatesshouldattachafloorplandetailingmeasurements,washrooms,emergencyexit,windowsanddoors,andfurniture.

g) ProvideaproposalonmonthlyrenttobepaidtoHarbourfrontCentrebytheFoodServiceOperator,including,ifapplicable,detailedstructureoftherentproposal(e.g.flatfee,revenueshare,etc.)

5.4FoodOperatorProfile

a) Provideabriefprofileofyourcompanyincludingyearsinbusinessandstaffinglevels.b) Providerelevantfinancial,marketing,experienceandworkloadcapabilitytoundertakethe

requirements.Includeresumesofproposedkeyandonsitepersonnel.Otherdocumentscanincludecustomersurveys,milestones,andawards.

c) Proofofinsurance:ItismandatorythattheFoodServicesOperatorisresponsibleforitsowninsurance,atminimumlevelsasrequiredbyHarbourfrontCentrewhichmay,fromtimetotime,beamendedbyHarbourfrontCentreinitsdiscretion.HarbourfrontCentrewillnotresponsibleand/orliableinanywayforanyclaimbyathirdpartyarisingoutoftheFoodServicesOperator’soperations,andtheFoodServicesOperatorwillberequiredtoindemnifyandsaveharmlessHarbourfrontCentrefromandagainstsuchclaims.TheFoodServiceOperatorwillberequiredtodeliverproofofinsurancebywayofavalidCertificateofInsurancethatincludes,ataminimum,thefollowing:

I. CommercialGeneralLiabilityInsurancewithaminimumofCAD$5,000,000incoverage.II. ProductsandCompletedOperations,TenantsLegalLiabilityandcrossliabilityshouldbeincluded

intheGeneralLiability.III. HarbourfrontCentreisnamedasan“additionalinsuredHarbourfrontCorporation(1990)”.

d) Provideaminimumofthree(3)clientreferences,wherepossible,outliningbusinessexperienceandfinancialsolvency.ItispreferredthatreferencesaresimilartypeorganizationsasHarbourfrontCentre.

e) Registeredlegalbusinessname,maincontactname,contacttelephone,contactemailandcontactaddress.

6.SubmissionCandidatesshouldsubmitoneelectroniccopyandasignedcopyofpage8tosleung@harbourfrontcentre.com.AlternativelyyoucanshareitelectronicallyviaGoogledrivetothesameemailaddressabove.


SubmissionsaretobereceivedonorbeforeApril30,2018at5pmEST.ForanyinquiriesrelatedtothisRFP,pleasecontact:SoniaLeungAdministrativeCoordinator/ArtistServicesLeadCulturalEngagementsleung@harbourfrontcentre.comInquiriesandresponseswillbesharedwithallbidders.Bidderswillnotbeidentified.

7.SubmissionsandReview7.1SelectioncriteriaSubmissionswillbeevaluatedonthebasisoftheoverallbestvaluetoHarbourfrontCentrebasedonthefollowingterms:

a) Theproposedtermofuseofthepropertyandanyrenewaloptions.b) Qualityofconceptandvision.c) Businessplanoutline.d) FitwithHarbourfrontCentrevision,missionandgoals.e) Pastexperiencesasownerand/oroperatoroffoodservices.f) Financialfeasibilityandreputation.g) Referencecheck.h) Innovativeideasoraddedvalue.

7.2ShortlistedcandidatesOnlythoseselectedasshortlistedcandidateswillbecontactedandinvitedforanin-personsitevisitoftheHarbourfrontCentrecampus.7.3ScheduleofeventsEvent DateRequestforProposalissuedate March15,2018DeadlinetosubmitenquiriesabouttheRFP April20,2018at5pmESTDeadlinetosubmitRequestforProposal April30,2018at5pmESTFinalshortlistedcandidatesinterviews June,2018Proposalawarded June30,2018onwardsNewFoodOperatortakeover Fall20187.4TaxesWinningfoodoperatormustabidewiththeOntariotaxlaws.7.5GeneralTermsandConditionsforSubmissionofProposalErrorsandomissions:Acandidatemaynotamendoraltertheirproposalatanytimeonceithasbeensubmitted.ACandidatemay,however,withdrawatanytimepriortotheClosingTime.Addendum:ThedecisiontoissueornotissueanaddendumisentirelyatthesolediscretionoftheHarbourfrontCentre.


ExecutionofContract:BymakingasubmissiontothisRFP,thesubmittingpartyisacknowledginghavingreadandunderstoodthetermsofthisRFPand,ifselectedbyHarbourfrontCentreasthesuccessfulcandidate,mustbepreparedtonegotiateandenterintoabindingagreementwithHarbourfrontCentre,theformofwhichwillbepreparedbyHarbourfrontCentre.Inquiries:Atitssolediscretionandwithouthavinganydutyorobligationtodoso,HarbourfrontCentremayconductanyinquiriesorinvestigations,includingbutnotlimitedtocontactingreferences,toverifythestatements,documentsandinformationsubmittedinconnectionwiththeProposal,andmayseekclarificationfromtheCandidate’sbankersandclientsregardinganyfinancialandexperienceissues.SubmissionsthatfailtoconformtotherequirementsmayberejectedbyHarbourfrontCentre.Informationdisclaimer:HarbourfrontCentreanditsseniormanagement,officers,employees,consultantsandadvisorsarenotliableorresponsibleforanyoral,verbalorwritteninformation,oranyadvice,oranyerrorsoromissionsthatmaybecontainedinthisRFPorotherwiseprovidedtotheCandidate(s).ModificationofTerms:HarbourfrontCentrereservestherighttomodifythetermsofthisRFPatanytimeatitssolediscretion.ThisincludestherighttocancelthisRequestforProposalatanytimewithoutliabilitytoanycandidate(s).Noclaimforcompensationofexpenses:HarbourfrontCentreisnotliabletopaysuchcostsandexpensesortoreimburseorcompensatethecandidateforworkdoneinrelationtothisRFP.CandidatessubmittingaRFPareresponsibleforanycostsand/orexpensesincurredinpreparingandsubmittingaproposal.ConflictofInterest:Candidatesareresponsibleforensuringthatanyandallconflictsofinterestorpotentialconflictsofinterestaredisclosedintheirsubmission.FailuretodiscloseaconflictofinterestmayresultintherejectionoftheRFP.Nosolicitation:CandidatesapplyingforthisRFPshouldnotsolicitanyinformationorpersonalbenefittoanyofficer,employee,agent,consultant,orseniormanagementoftheHarbourfrontCentre.FailuretocomplymayresultintherejectionoftheRFP.Publicity:CandidatesmustnotissueanynewsreleaseoranyotherpublicannouncementthatdisclosesdetailsofthisRFP,orthecandidate’sresponsetothisRFP,withoutthepriorwrittenconsentofHarbourfrontCentre.Confidentiality:ThecontentsofthisRFPandallinformation,data,ormaterialobtainedbythecandidatesinconnectionwiththisRFPisthepropertyofHarbourfrontCentre,andmustnotbeusedforanyotherpurposethanreplyingtothisRFP.Allinformation,dataandmaterialgainedthroughtheRFPprocessistoremainstrictlyconfidential.Commercialbrokerrepresentation:HarbourfrontCentrewillnotberesponsibleforthepaymentofanybrokeragefeesincurredorpromisedbyaproponentinconnectionwiththisRFPortheexecutionofanagreementarisingoutofthisRFP.Anyfeesincurredwillbeofthesoleresponsibilityoftheproponentmakingasubmission.


NoBindingObligation/NoContract:AllinterestedpartiesrespondingtothisRFPexpresslyacknowledgeandagreethatnothingcontainedinthisRFPorinanyofthecommunicationsissuedpursuanttheretowillbedeemedtocreateanyobligationonthepartofHarbourfrontCentreoranylegalrelationshipordutywithanyinterestedpartyunlessanduntilsuchtimethatawrittenagreementhasbeenexecutedbybothparties.NothinghereinshallbedeemedtoobligeHarbourfrontCentretoenterintoanagreementortoengageinfurtherdiscussionsornegotiationswithanyinterestedpartywhosubmitsaresponsetothisRFP.NoRepresentationorWarranty:AllinterestedpartiesrespondingtothisRFPexpresslyacknowledgeandagreethatHarbourfrontCentremakesnopromise,representation,warrantyorguaranteeastotheaccuracyofanyoftheinformationcontainedinthisRFPorissuedbywayofaddenda.AnyquantitiesshownordatacontainedareestimatesonlyandareforthesolepurposeoffacilitatingthisRFP.AnyinterestedpartywishingtosubmitaresponsetothisRFPmustincludeasignedcopyofthisRFP,signedbyanauthorizedsignatory,toacknowledgehavingreadandunderstoodthetermsoutlinedabove.FailuretoincludeasignedcopyofthisRFPwithasubmissionshallinvalidatesuchsubmission.

IherebyacknowledgehavingreadandunderstoodthetermsofthisRFP.

__________________________

Name:

Title:

Date:

Marina Four

Low

er

Leve

l

Top Structure

The Slip

The Slip

Harbourfront Centre Main Building

Loading Dock

Schmooze Pad

Backstage

Concert StageStageBar

Boulevard Tent

Bri

dg

e

West Corridor Bays

THE PIER

UPPER LEVEL

PATIO

Natrel Pond

Lake Ontario

Kiosk

WEST POND LAWN

Sponsor Area

8

Sponsor Area

7

Qu

ee

n’s

Qu

ay

We

st –

Ma

rtin

Go

od

ma

n T

rail

WE

ST

PR

OM

EN

AD

E

Sponsor Area

1 Sponsor Area

2

Sponsor Area 2a 10'x10'

SponsorArea 2b 10'x10'

Sponsor Area

3

Sponsor Area 5

10'x10'

Sponsor Area

4

Sponsor Area

6

Market Tent C

20' x 40'

Simcoe Wave Deck

NORTH ORCHARD

Market Tent B

20' x 40'

Stage in the RoundMarket Tent

F20' x 20'

BrigantineTent

Round Stage Tech

WEST LANEWAY

HarbourKIDS Tent

20' x 20'

Retail Kiosk

FruitVendor

Tent10'x10'

Market Tent D20' x 40'

South Lawn Tent

20' x 20'

LAWN

SOUTH LAWN

Brigantine Room

Market Tent A

20' x 40'

Market Tent E

20' x 20'

Market Tent G

20' x 20'

CornVendor

Tent10'x10'

ChurrosVendor

Tent10'x10'

Round Stage Artist Area

WEST CAMPUS Harbourfront CentreGROUNDPLANSCALE: 0.0286":1'0"

N S

E

W235 QUEENS QUAY WEST, TORONTO, ONTARIO, M5J 2G8

Busker Zone 1

Bu

sker

Zon

e 2

Food Truck 1Food Truck 2Food Truck 3Food Truck 4

2 10' x 10'

15' x 15'

Extra available tents

1

Booth 4 Booth 1

Booth 5 Booth 2

Booth 3Booth 6

Stairs to

Lakeside Patio

Stairs to

Lakeside Patio

WORLD CAFE INCLUDING LOWER DECKGROUNDPLAN

SCALE=0.115":1'0"

N

S

EW

235 QUEENS QUAY WEST, TORONTO, ONTARIO, M5J 2G8

Up

Sin

k

CounterRolling

Counter

Lower Level

Upper Level

Patio

Top Structure

GR

GR