Sl. Sec./Clause Page Existing Clause Modified clause (proposed by Bidder) CommentsUnder Contractor’s Data Center Site you have mention
UNIX operating System for most of the servers. Can we
quote for LINUX/ Windows operating system as O/S.
Please confirm if it supports your application. Please
also note that UNIX is a proprietary O/S and is limited
to only few OEMs.
Bidder needs to
adhere to the
Operating System
mentioned in the
Tender document
and in the
Corrigendum.
1
Page
97,98,9
9 –
Table –
1
From the Technical Specification mentioned for Unix
and X86 Server, its looks like you have asked for
dedicated servers, whereas the RFP says the
requirement is for IaaS (Cloud). Please clarify.
Technical
Specification has
been removed.
Refer Corrigendum
2
Page
100,10
1,102,1
03
In certain places you have specified physical servers
like Page no. 102, Slno-4. Hence please clarify if you
want dedicated Server or VMs instances from Cloud.
Technical
Specification has
been removed.
Refer Corrigendum
3
Page
no.
102,
Slno-4
In pt. no 3 you asked for ISO/IEC 27000 Security
Standards which is acceptable as per Govt of India
Security Standards, However in Pt no. 4 you have once
again asked for “Govt. of India IT Security Standards
for Data Centers” . Which certification standard you
are referring to
Refer Corrigendum
4
Annexure 8O ,
Pre-
Qualification
Criteria
Page
131
Backup and Restore:
Perform data backup of the
operating system, database
and configuration for network
devices using OS native tool
as per schedule given by
Customer
Using Native OS tool, centralized backup is not
possible, as OS tool do not have the capability to
manage the Tape Library. To achieve 6 hrs of backup
window for production mentioned in Tape Library
section, Backup software is required. Request to
amend the clause with requirement of backup
software based solution to meet entire backup &
recovery requirement
Data Backup and
Restoration are
bidder's
responsibility using
proper Backup
Software.
5
Backup and
Restore
Page 92 Carry out database backup
activities with the help of
onsite team deployed at
customer premises using OS
native tools
Request to amend the clause as backup software
should provide the database aware backup & recovery.
For critical SAP landscape, backup using native OS tools
are not recommended. Suggest to consider following
functionalities in backup solution:
1) Centralized management
2) Optimal Utilization of Tapes - Full & incremental
backups in same medias,
3) Single cartridge to store multiple server backups
4) Copy of backed up data on another sets of medias
without re-sending the backed up data from
production servers for additional protection of
media/data.
5) Bare Machine Recovery to recover the OS on
dissimilar hardware with forever incremental backups
on disks & tapes both.
6) De-duplication & replication capability
7) RDBMS as catalog database for managing backup
policies, retention etc.. & from same OEM to even
support on LInux
Data Backup and
Restoration are
bidder's
responsibility using
proper Backup
Software.
6
Database
Administration
Page 92 3. Backup Server (Physical
Server) – DC
4. Backup Server (Physical
Server) – DR
SLA clause mentioned on backup server without
specifying the requirement of backup software.
Suggest to incorporate the backup software
requirement as suggested above
Data Backup and
Restoration are
bidder's
responsibility using
proper Backup
Software.
RFP Identification No-APDCL/GM(F&A)/ERP/RFP(ICT)/2013/12/5 Dated 4-3-2014
Cloud based IaaS for ERP Hosting & Facility Management Services for ERP Infrastructure of APDCL
Responses to Bidders' queries
7
Hardware
Availability
Service Levels
Backup and Restoration Scope Backup of critical applications should be a necessity,
Department should allow backups of File Systems of all
deployed servers and Backup should be LAN free, SAN
based solution. Kindly allow comprehensive backup
solution for Application, File Systems and Databases.
Data Backup and
Restoration are
bidder's
responsibility using
proper Backup
Software.
8
General Enterprise Management
System Scope
We understand Department has taken the appropriate
decision by selecting one of the best ERP solution for
the Project. The supporting solution and associated
middleware should also be best-of-the-breed in order
to make the overall project successful. Department
should include the best Enterprise Management
System (EMS) tools to support the ERP solution which
has very stringent SLAs to be complied too.
The ERP, EMS, Backup, Middleware, Testing Tools etc.
together would form the success of the overall project
and meet the defined SLAs, hence we request you to
incorporate the following technical features and
functionalities in your EMS, so that the Project is
supported by the Best-of-the-Breed EMS tools.
Bidder will be
responsible for
Project Monitoring,
maintaining and
reporting. Hence
Bidder is free to
choose his EMS
tools to support the
ERP Solution. The
Bidder shall be
responsible for
meeting the
performance,
security and SLA
requirements of
running the SAP
ERP application.
9
General Kindly include the following
Technical Specifications in the
RFP:
Request for inclusion of
additional EMS Capability in
the RFP
EMS Technical Features & Capabilities:
a) Bidder should propose a solution of an OEM who has
a Single, Unified product offering for IT Service
Management (Service Desk, Incident, Problem,
Change, Release, Configuration, and CMDB) and IT
Asset Management (Discovery, Inventory,
Configuration, Procurement, Contracts, and Financial
Management). PINK Elephant certificate from OEM is
mandatory indicating atleast 12 certified ITIL process
for proposed asset management product.
b) OEM's name should be in the Leader's Quadrant in
the Gartner MQ for Operations Support Systems (OSS),
Storage Resource Management and Application
Performance Management for atleast a year in the last
4 years.
Bidder will be
responsible for
Project Monitoring,
maintaining and
reporting. Hence
Bidder is free to
choose his EMS
tools to support the
ERP Solution. The
Bidder shall be
responsible for
meeting the
performance,
security and SLA
requirements of
running the SAP
ERP application.
10
General Query Is the EMS/NMS server required to be in HA Fail over
mode so as to eliminate EMS/NMS downtime at the
datacenter level?
Bidder need to
assess and offer
based on their
solution
11
General Query Is the EMS/NMS solution required to have Industry
Standard BI reporting tool, RDBMS, Web, LDAP and
Application Server as part of the solution?
Bidder need to
assess and offer
based on their
solution
12
General Query Is the Asset Lifecycle Management required to manage
desktops, laptops, servers, mobile devices from
Inventory, Patch, Software distribution, security &
compliance perspective?
Bidder need to
assess and offer
based on their
solution
13
General Query Is the EMS/NMS solution required to be able to
discover & deliver configuration management
(delivering software configurations) of not only
desktops, laptops, storage devices (SAN fabric, SAN
Storage etc.) and servers; but also networking
equipment such as routers, switches, and hubs; or any
SNMP or ICMP-enabled network device in general
(such as printers, IP phones etc.)
Bidder need to
assess and offer
based on their
solution
14
General Query Is the EMS solution required to provide end-to-end
monitoring for :-
1) Operating systems including AIX,Microsoft
Windows, Linux, Solaris,HPUX and i5/OS
2) Virtual servers including AIXLPAR/DLPAR/WPAR, Sun
SolarisZones, VMware and Citrix virtual client
technology.
3) Database servers including IBMDB2, Oracle, MS-SQL
and Sybase
4) Web resources including web servers,application
servers, Java™ Platform and Enterprise Edition (Java
EE) applications, J2EE platforms such as IBM
Websphere, Weblogic, SAP Netweaver
Bidder need to
assess and offer
based on their
solution
15
General Request for inclusion of
additional EMS Capability in
the RFP
OEM's technology should be scalable enough to
manage 120,000 network resources (ports on network
switches) from a single management server.
Bidder need to
assess and offer
based on their
solution
16
General Request for inclusion of
additional EMS Capability in
the RFP
Is the EMS/NMS solutionOEM's technology should be
able auto-discover Application Configurations,
Configuration Items (CIs), and auto-define
dependencies between CIs; spanning all layers of OSI
stack ranging from network, storage, server,
virtualization (hypervisor), OS, and application layers;
using an agent-less discovery & dependency-mapping
technology.
Bidder need to
assess and offer
based on their
solution
17
General Request for inclusion of
additional EMS Capability in
the RFP
OEM should have extended technology solution for
managing non-IT assets based on the same platform as
IT asset management. Also the same OEM should have
technology solution for enterprise back and storage
resource management.
Bidder need to
assess and offer
based on their
solution
18
General Request for inclusion of
additional EMS Capability in
the RFP
Fault monitoring module should provide mobile event
viewer that enables the mobile and remote operations
staff through enhanced event management content to
mobile devices
Bidder need to
assess and offer
based on their
solution
19General Qualifying Requirement ISO 27001 is the global security standard followed by
Datacenters. Please mention the details of govt
certificate required.
Refer Corrigendum
20
Clause5
, Page
10
Qualifying Requirement Please confirm if the interpretetaion is correct that the
DC should be vendor managed and should meet the
Tiet III standards as per uptime institure requirements.
Data Centre should
be that of the
Bidder.
21
Clause5
, Page
10
Qualifying Requirement:
Experience of hosting OLTP
Applications.
Please confirm the applications that will be falling in
this category
Refer Tender
Document
22 Stablization Does this apply to the IAAS vendor Yes
23
Page
39,
Clausen
GCC
1.1.43
Arbitration proceedings shall
be conducted as per the
provisions of the Arbitration
and Reconciliation Act, 1996
in Guwahati in the English
language only.
Bidder requests the venue of the Arbitration to be any
of the Indian Metro cities.
Tender Condition
Prevails
24
GCC
4.2.7,
page 56
Appointing Authority for the
purpose of adjudication /
arbitration shall be the
Chairman & Managing
Director of APDCL or any
other person so designated by
him.
If the Appointing Authority is the MD of APDCL,
chances of bias are inevitable. Hence, this must be an
independent 3rd Party.
Tender Condition
Prevails
25
GCC
1.1.2,
page 37
Asigning work to third party Bidder reqests that the overall project management,
deliverables and SLAs should be owned by the bidder
and the bidder can use third party vendor.
Tender Condition
Prevails
26
GCC
10.1,
page 47
Request the prices should be quoted exclusive of taxes. Refer Tender
Document
27
Clause
15.1 ,
Page 49
Termination How are the termination charges calculated over
different quarters of the contract.
Refer Tender
Document
28
GCC45,
page 75
it intends to procure Cloud
based ERP hosting along with
infrastructure required for
this ERP implementation.
Kindly Clarify the cloud feature which APDCL want to
leverage. As we understood APDCL is looking for
infrastracture as a service option here.
Refer Tender
Document
29
6(SOW
1),
page no
89
The Scope of Work of the
Contractor includes the
installation and
Commissioning of hardware,
software, network, security
and other assets that will be
deployed by the Contractor in
their DC and DRC and other
baselines applicable for
rendering the services as per
this Scope of Work.
Is bidder responsible to provision required software
licenses ( OS, Database) and Business Application
Licenses( SAP) for DC and DR?
SAP licenses are
not under bidder's
scope
30
6 (SOW
2),
page no
89
The entire hosting should be
from a Single location for all
Data Centre equipment with
perimeter and physical
security. The Data Centre Site
should be located in India.
Is there any preferred location for DC and DR in India ? NO
31
6
(SOW3
(a),
page no
89
Installation and
commissioning of requisite
Clusters for High Availability
We would request APDCL to provide more detail on the
clustering and HA requirement, Based on the
application deployment suggested by application
vendor.
Refer Tender
Document
32
6
(SOW3
(e),
page no
89
Provide support and
assistance to the ERP
Implementing Partner during
installation and configuration
of SAP Software
What is the support required from vendor? Kindly
clarify
ERP (SAP)
Installation /
configuration is not
under bidder's
scope. However
bidder need to
extend all
necessary support
to ERP
implementing
partner
33
6
(SOW3
(g) ,
page no
89
Installation and
commissioning SAP and File
System related Backups
Kindly clarify the backup requirement and backup
policy
Backup policy will
be decided during
implementation.
34
6
(SOW3
(g) ,
page no
89
Delivery of software licenses What are the software licenses required ? Refer Tender
Document
35
6
(SOW3
(j) ,
page no
90
The Contractor will perform
switchover and switchback
activities as per defined scope
and as per the DR drill
frequency mutually decided
with APDCL. .
How many DR Drills needs to be conducted per year Policy will be
decided during
implementation
DR Drill to be
conducted atleast
once in 12 months
36
6 (SOW
5),
page no
90
1. Tier III Data Centre with the
vendor – Proof of bidder
having at least 1 Tier III Data
Centre.
Requesting you to elaborate on the point 1. Bidder needs to
provide relevant
Certification from
International Body.
37
Sec 2 Page 11
- 5
Qualifyi
ng
Require
ment
for
bidders
:
4. Govt. of India IT Security
Standards for Data Centre -
Valid Certificate as per Govt.
of India Standards
We request you to delete the point 4. Refer Corrigendum
38
Sec 2 Page 11
- 5
Qualifyi
ng
Require
ment
for
bidders
:
Any Bid mentioning deviations
from the Scope of Work and
terms & conditions as
mentioned in this Tender
Document.
We request you to accept the bid with Deviation. Deviations will not
be accepted.
39
Sec 3 Page 31-
ITB
27.5
Any Bid which does not have
necessary information strictly
in a prescribed formats
(Forms or Annexure provided
in the Tender Document).
Purchaser shall not allow any deviation other than
defined in the Annexure as may be added as part of
Bid.
Deviations will not
be accepted.
40
Sec 3 Page 31-
ITB
27.5
Recovery for
misrepresentation
We request for the deletion of this clause as we will
not be able to agree to the additional penalty clause.
Tender Condition
Prevails
41
Sec 3 Page 32
- ITB
30.2
Bidders ineligibility We request for the deletion of this clause. Tender Condition
Prevails
42
Sec 3 Page 32
- ITB
31.4
Warranty period This clause is not applicable as the Contract is for the
infra services for tenure of 3 years post go-live as
referred in the agreement .
Tender Condition
Prevails
43
Sec 4 Page 40
- GCC
1.1.51
Addendum to agreement Requesting you to include the following –
Any Deviation to RFP (technical ,Commercial or
operational) as may be mutually agreed by parties
Tender Condition
Prevails
44
Sec 4 Page 41-
GCC
1.2.9
Inclusive Scope of work We request deletion of this sub-clause.
The Scope of the work shall be restricted to expressly
defined scope.
Tender Condition
Prevails
45
Sec 4 Page 45
- GCC
6.2
Direct placement of order We request to amend the clause as:
“in event of any subcontracting, bidder shall provide
name of such subcontractor; however bidder shall be
responsible for the work assigned to Subcontractor.”
Tender Condition
Prevails
46
Sec 4 Page 45
-GCC
6.3
relieved from obligation We request for the deletion of this clause. Clause will not be
applicable
47
Sec 4 Page 45
GCC 6.4
Assigning of work without
consent of the Purchaser
Wipro may subcontract or permit anyone other than
Wipro personnel to render the Services or any part
thereof under this Agreement or any Statement of
Work issued hereunder, provided however that Wipro
shall be responsible for the performance of the sub-
contractors and agents so appointed.
Tender Condition
Prevails
48
Sec 4 Page 47-
GCC 10
Price charged by the supplier
for the good and services
under the contract shall not
vary from the bid
Price of the goods and services may be subject to
changes based on various scenarios impacting price.
Hence request removal this clause.
Tender Condition
Prevails
49
Sec 4 Page 47
-GCC
12.2
Procurement limitations We request for deletion of this clause Tender Condition
Prevails
50
Sec 4 Page 47
-GCC
11.2
PBG @10% of the contract
value
We request to amend the clause as “PBG @10% of
Annual Contract value.”
Tender Condition
Prevails
51
Sec 4 Page -
48 GCC
14.1.3
Recoveries through CPG We request for the deletion of this clause.
CPG invocation could be used only in case of material
breach by Contractor and shall not be used for
recovery of any due.
Tender Condition
Prevails
52
Sec 4 Page 49
-GCC
14.1.5
Right invoke in case of any
pending litigation before any
court or tribunale or any
other authority
We request for the modification of the clause as
below:
The contract performance guarantee is liable to be
invoked on demand of APDCL, for any proven breach
under the contract irrespective of any dispute or
difference between APDCL and the contractor… As per
draft...
Tender Condition
Prevails
53
Sec 4 Page 49
- GCC
14.1.6
A sum equivalent of half
percent of the total order
value for contract will
deducted for every week of
delay beyond the entire
completion period of one
month to a maximum of ten
percent .in such cases,
purchaser reserves right to
terminate the contract if
amount of liquidated
damages exceed this limit
.However, penalty will not be
levied if the reason for delay
is not attributable to the
contractor.
We request to amend the clause as :
"A sum equivalent of (0.5%) half percent of Delayed
portion of the First year value(ACV) for contract will
deducted for every week of delay beyond the entire
completion period of one month or such period as may
be agreed by purchaser to a maximum of (5%)Five
percent of First years value (ACV) .in such cases,
purchaser reserves right to terminate the contract if
amount of liquidated damages exceed this limit
.However, penalty will not be levied if the reason for
delay is not attributable to the contractor or Force
majeure event.”
Tender Condition
Prevails
54
Sec 4 Page 64
GCC
33.3
Defect liability This is not applicable. Hence requesting for this clause
to be deleted
Tender Condition
Prevails
55
Sec 4 Page 65-
GCC 34
Limitation of liability We request for modification of clause as below :
Notwithstanding anything to the contrary elsewhere
contained in this or any other contract between the
parties, neither party shall, in any event, be liable for
any indirect or speculative or consequential or penal
damages, including, but not limited to, any loss of use,
loss of data, business interruptions, and loss of income
or profits, irrespective of whether it had an advance
notice of the possibility of any such damages. Neither
party shall also be liable for any third party claims,
other than as expressly provided elsewhere in this
agreement.
Notwithstanding anything to the contrary elsewhere
contained, the total liability of either party under this
agreement, shall not, in any circumstances, exceed the
25% of the total Annualize value of the proposal.
Tender Condition
Prevails
56
Sec 4 Page 67
- GCC
35.1
Risk and responsibility We request for Substitution of GCC 36.3 as:
The contractor's shall be responsible for the risk of loss
of damage to physical property and of death and
personal injury which arise due to Willful misconduct
and gross negligence of the Contractor.
Tender Condition
Prevails
57
Sec 4 Page 67
- GCC
36
Damage to property and
injury to persons, accident or
injury to workers
We request for the modification of GCC 38.1 as :
Except as provided under GCC 41, the contractor shall
be liable for and shall indemnify the purchaser against
all Direct losses, expenses and claims in respect of any
loss of or damage to physical property (other than
Installation), death or personal injury caused by
contractor's Willful misconduct and gross negligence.
Tender Condition
Prevails
58
Sec 4 Page 69
- GCC
38
As per RFP Draft. We request to amend the clause as “neither party of
responsible for variation order ... “;
Tender Condition
Prevails
59
Sec 4 Page 73
-GCC
43.3.2
and
43.3.3
On receipt of the variation
order, the contractor shall
forthwith proceed to carry
out the variation and be
bound to these conditions in
doing so as if such variation
was stated in the contract.
The Project shall not be
delayed pending the granting
of any extension of the time
for completion or an
adjustment to the contract
price under GCC 43.4
We request to delete following line from clause:
"The Project shall not be delayed pending the granting
of any extension of the time for completion or an
adjustment to the contract price under GCC 43.4"
Further purchaser and bidder shall mutually discuss
and agree for the revised completion date.”
Tender Condition
Prevails
60
Sec 4 Page 74
-GCC
43.4.3
Termination at Convenience We request for the deletion of this clause. Tender Condition
Prevails
61
Sec 4 Page 75
- GCC
45.1
Risk purchase clause We request for the deletion of this clause. Tender Condition
Prevails
62Sec 4 GCC
45.2.7
Assignment We request that the assignment can only be done with
prior written consent.
Tender Condition
Prevails
63
Sec 4 Page 79
-GCC
46
In accordance with the
contract agreement and
agreed biling schedule to the
project manager enclosing
necessary supporting
document within sixty
calendar days of having
achieved the designated
milestone activities as per the
Schedule 8H
Request to release payment within 15 days from the
date of receipt of invoices along with necessary
supporting relating to milestone achieved.
Tender Condition
Prevails
64
Sec 5 Page 81
- Scc(7)
related
to GCC
12
Comprehensive Warranty for
Component of the work for 3
years
This is not applicable. Hence requesting for this clause
to be deleted.
Tender Condition
Prevails
65
Sec 5 Page 87
-
Scc(18)
relaed
to GCC
34.12
If any activity / item
mentioned in the Price Bid is
not being completed /
supplied by the Contractor or
is dropped by the Purchaser
from the original Scope of
Work subsequent to award of
Contract, the cost of that
activity/item will be deducted
from the group total and the
payment will be adjusted and
made accordingly.
We request for the deletion of this sub-clause. Tender Condition
Prevails
66
Sec 5 Page 88
-
Scc(20)
relaed
to GCC
43.1
Affidavit regarding eligibility Requesting you to modify this clause as below :
I am the (title) …………………………………………………….. and
the duly authorized representative of
…………………………………………………………..(Name of the
bidder)and that I possess the legal authority to make
this Affidavit on behalf of myself and the business for
which I am acting.
I solemnly declare and affirm that Wipro Limited
neither I, nor to the best of my knowledge,
information, and belief, the above business is , or any
of its officers, directors, partners, or any of its
employees:
a) Not debarred from participation in any public
procurement by any Competent Authority as per law
b) Not insolvent or is in receivership or is bankrupt or is
in the process of being wound up, or have entered into
an arrangement with creditors
c) Have been found guilty of professional misconduct
by a recognized tribunal or professional body or any
Government authority or judiciary;
d) Have fulfilled obligations with regard to the
payments of taxes, or other payments due in
accordance with the laws of India
Further, we also declare that the affairs of the business
are not being administered by a court, judicial officer
or by an appointed liquidator; and the company has
not suspended business or is in any analogous situation
arising from similar procedures under the laws and
regulations of India.
Tender Condition
Prevails
67
Sec 8 Page
119-
Annexu
re 8G
Payment terms We request to amend the payment terms as below :
One time charges : 20% along with Purchase order ,
70% on Delivery of the Hardware software ,
10% on installation
Facility Management charges : Quarterly in Advance
Tender Condition
Prevails
68
Sec 8 Page
139-
Annexu
re 8U
Incident Service Levels for
services & Penalty for SLA
breach
We request to add following clause :
“Maximum Cumulative SLA penalty shall not excess
5% of the Quarterly FMS charges."
Tender Condition
Prevails
69
Sec 8 Page
143 -
Annexu
re W
Request insertion of following
clause
Bidder, may at its discretion, denies or restrict access
to applicable Datacenter facility to any APDCL
representative or its vendor .APDCL and its
representative must comply to various Security and
administrative policies of Wipro while in Bidder's
Datacenter. While in Datacenter, APDCL
representative must operate out of the designated
work area and must not interfere or intrude in any
other work place or requirement. . APDCL shall comply
with all the policy and procures related to material
movement during the tenure of this agreement and
shall declare valuation of such equipment as per the
requirement of law. Bidder has right to restrict the
entry of any hazardous and inflammable material into
the Datacenter facility. APDCL shall indemnify and
hold Wipro harmless and its officers against any
claims, damages or losses that are resulted due to
negligence or non-compliance to datacenter
policies/process/standards or in case of act or
omissions of its resources or authorized
representatives during the tenure of the contract.
Tender Condition
Prevails
70
New New -
Reques
t
insertio
n of
followi
ng
clause
Ownership of Material Throughout the tenure of the contract, ownership of
the material shall remain with Bidder.
Is our understanding right?
Does APDCL wanted to opt to purchase these
equipment of software at the end of the contract
period?
Ownership of the
material will be
Bidders
responsibility
71
New New -
Reques
t
insertio
n of
followi
ng
clause
Changes in taxes post
submission
In the event of any change in the taxes/duties/levies or
introduction of the new taxes /duties/levies shall be
borne by APDCL.
Tender Condition
Prevails
72
New New -
Reques
t
insertio
n of
followi
ng
clause
Help Desk Services The IAAS Service desk would be part of shared Service
desk. Is this something APDCL seeking to have
dedicated IAAS Service desk only for APDCL..?
Refer Tender
Document
73
SOW12 Page
95 -
SOW
12
CPU must be of the latest
generation available
We need to know exact latest CPU Details to make it
available as part of the Infra.
Technical
Specification has
been removed.
Refer Corrigendum
74
Technical
Specifications
Page
100 -
The
Technic
al
Specific
ations -
Row#1
100 GB of internal boot space We need to know the Internal Hard Disk type Technical
Specification has
been removed.
Refer Corrigendum
75
Technical
Specifications
Page
101 -
The
Technic
al
Specific
ations -
Row#1
5
Management Software: We need to know the exact Management Software
which need to be configured
Technical
Specification has
been removed.
Refer Corrigendum
76
Technical
Specifications
Page
101 -
The
Technic
al
Specific
ations -
Row#1
6
30000 Disk IOPS under 10ms
response time (without using
SSDs)
We need to know the exact storage need. The asked
Storage is not in line with the industry standard.
Technical
Specification has
been removed.
Refer Corrigendum
77
Technical
Specifications
Page
102-
The
Technic
al
Specific
ations -
Row#6
Hardware RAID Level 1, 5, &
10.
We need to know the exact RAID needed as all RAID
cannot be supported at the same time.
Technical
Specification has
been removed.
Refer Corrigendum
78
Technical
Specifications
Page
102 -
The
Technic
al
Specific
ations -
Row#1
Cloud based IaaS for ERP
Hosting & Facility
Management Services for ERP
Solution in APDCL. Bidder to
install and commission all
requisite Hardware and
Software (except SAP) along
with
proper security in their Data
Centre for providing
Infrastructure as a Service.
The Bidder should provide
comprehensive maintenance
for a period of 3 years from
the date of Acceptance as per
SLA mentioned in the Tender
document. The FMS period
may, however, be extended
by mutual consent.
As par our understanding from the RFP - the scope is to
host Infrastructure in DC and DR and provide SAP
access to the end users. This often called as data
center hosting service.
However, as we understand - Hosting of traditionally
configured IT Infrastructrure can not be named as
"Cloud" unless the desired stack (Infrastructure,
Platform or Software - whichever needs to be delivered
in the form of a cloud) has service automation,
multitenancy, Orchastration, elasticity and
chargeback/showback features within it.
Since the above attributes have not been asked in the
RFP, the term "cloud" is limited to hosting services of
physical hardware. In such case, we request you to
kindly include cloud specific technical clauses or
replace the word "Cloud" with "Hosting Services" in the
RFP
Refer Tender
Document
79
1. SCOPE OF
WORK
9 Supply, Installation and
Commissioning of equipment
at Contractor’s DC along with
related Hardware, Software,
Network and Security.
Please clarify whether dedicated network and security
equipments need to be purchased for this project or
shared equipments can be used by the datacenter
hosting vendor
Bidder needs to
access and provide
accordingly.
80
1. SCOPE OF
WORK
2. Schedule of
work and
completion
period:
10 Govt. of India IT Security
Standards for Data Centre
Please clarify the standards required to qulify Refer Corrigendum
81
1. SCOPE OF
WORK
5. Qualifying
Requirement
for bidders:
11 ITB 1.3 Submission of a bid by
a Consortium is not allowed.
Please elaborate the same. What we can understand is
the Hosting Vendor need to liason with the network
service provider and different OEM's which in other
way is consortium while bidding.
Refer Tender
Document
82
SECTION 3:
INSTRUCTIONS
TO BIDDERS
A: Introduction
12 f. Installation and
commissioning of Network
and Security equipment for
providing secured network
environment
Please clarify whether dedicated network and security
equipments need to be purchased for this project or
shared equipments can be used by the datacenter
hosting vendor
Bidder needs to
access and provide
accordingly.
83
SECTION 6:
SCOPE OF
WORK,
SOW 3
Infrastructure
Provisioning at
Contractor’s
Data Centre
89 h. Installation and
commissioning SAP and File
System related Backups
Please specify the backup window & media retension
period
A. Refer Tender
Document
B. Media retention
period will be
decided during
implementation
84
SECTION 6:
SCOPE OF
WORK,
SOW 3
Infrastructure
Provisioning at
Contractor’s
Data Centre
89 c. The Disaster Recovery Site
Should implement SAP and
File System Backups for all
environment installed at DR
Please specify the backup window & media retension
period
A. Refer Tender
Document
B. Media retention
period will be
decided during
implementation
85
SECTION 6:
SCOPE OF
WORK,
SOW 4
Infrastructure
Provisioning at
Contractor’s
Disaster
Recovery
Centre
90 The Disaster Recovery Site
should implement Replication
Solution with RPO of 30
minutes and RTO of 2 Hours.
The same will be validated
during DR Drills.
As this is critical data of APDCL we suggest to include
three site DR solution for zero RPO or atleast keep the
same in planning for future integration in case of
requirement.
Tender Condition
Prevails
86
SECTION 6:
SCOPE OF
WORK,
SOW 4
Infrastructure
Provisioning at
Contractor’s
Disaster
Recovery
Centre
90 SAP BusinessObjects BI (in
Development, Quality and
Production landscape.)
Kindly provide option of Windwos / Linux as most of
the BO components are only avaiable on Windows /
Linux and being an extremely light-weight presentation
layer component, Unix is not justified for BO. While
some Unix vendor certify the same on Unix, HP has
stopped certifying BO on HP-UX for valid busines
reaosns.
Please note that BO is not a core SAP module and can
not be expressed in SAPS but in #CPU cores. Kindly
provide #CPU cores (as per licenses envosaged)
Refer Corrigendum
87
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Table 1:
Contractor’s
Data Centre
Site
97, 98
and 99
C-Folder (in Development,
Quality and Production
landscape.)
SAP C-Folders can run on Unix and hence kindly allow
Windows and Unix both so that OEM's can configure as
par the best architecture understanding of SAP
landscape.
Refer Corrigendum
88
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Table 1:
Contractor’s
Data Centre
Site
98 and
99
CPU must be of the latest
generation available with the
OEM at the time of bidding
for that particular model
being quoted. The highest
clock speed available in the
offered model shall be
quoted.
Already SAP sizing is provided and based on the SAP
sizing OEM/Bidders will do the hardware sizing
including procesor selection.
Please remove this clause as the same is restrictive to
optimally designed the entire solution.
Technical
Specification has
been removed.
Refer Corrigendum
89
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
UNIX Servers
100 All the UNIX servers shall have
the same type of RISC/EPIC
based processors/cores.
OEM/SI should have flexibality for designing the
solution based on SAP sizing.
As there is SLA mentioned in the RFP, therefore we
request you to remove this restrictive clause.
Technical
Specification has
been removed.
Refer Corrigendum
90
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
UNIX Servers
100 The OEM must offer the
highest available cache for
the model being quoted.
Already SAP sizing is provided and based on the SAP
sizing OEM/Bidders will do the hardware sizing
including procesor selection.
Please remove this clause as the same is restrictive to
optimally designed the entire solution.
Technical
Specification has
been removed.
Refer Corrigendum
91
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
UNIX Servers
100 Partitioning is allowed for all
UNIX servers up to Sub CPU/
Core level depending on the
latest technology available
with the OEM after factoring
necessary overhead if any. It
should be possible to share
CPU and I/O without
rebooting any partition.
Please re-phrase as:
"Partitioning is allowed for all UNIX servers up to Sub
CPU/ Core level depending on the latest technology
available with the OEM after factoring necessary
overhead if any. It should be possible to dynamically
move CPU & Memory across partitions without reboot.
I/O should be direct to guest VM and I/O bandwidth
should be flexible for tuning as per guest requirement."
Justification: (a) Not only CPU, but Memory also need
to move across partitions.
(b) Additional I/O bandwidth to VM should be available
by flexible nature of I/O subsystem
Technical
Specification has
been removed.
Refer Corrigendum
92
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
UNIX Servers
100 The DB component of one
instance shall be clustered
with the CI component of the
same instance. In case the
bidder decides to quote blade
servers, clustering shall not be
done between blades in the
same chassis.
Bidders quoting blades should be allowed to configure
the solution in a single blade enclosure as blade
enclosures are stable and globally accepted as current
generation technology for running multiple servers in a
single enclosure.
The same is more applicable and practised in the cloud
or hosting environment as managing uptime & SLA is
service provider's responsibility
Technical
Specification has
been removed.
Refer Corrigendum
93
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
UNIX Servers
100 Minimum SAP ECC 6.0
Unicode EHP4 Sales &
Distribution SD 2 Tier SAPS
Benchmark for the offered
server/processor from SAP
website, public domain
(http://sap.com/benchmark)
will be taken for evaluation.
If the SAPS benchmark for the
above environment is not
available in the SAP website
the procedure for arriving at
the SAPS rating of the offered
for evaluation purpose is
given below.
The published benchmark of a
processor belonging to the
same series will be taken as a
reference benchmark. The
TPC benchmarks of this
reference processor and
offered processor will be
taken from TPC website. From
the reference benchmark, the
SAPS rating of the offered
processor will be computed in
the same ratio of their
performance in the TPC
benchmark.
Kindly note that Current Enhancement Pack of ECC is
EHP6 and hence all SAPS must be considered /
configured using SAP ECC 6.0 EHP6 with mention of
specific Database and minimum 1 Secend response
Time.
It is important to set benchmark for the system that is
relevant for implementation in current situation rather
than on something that was relevant couple of years
back.
Kindly consider SAP Website Benchmark Data or OEM's
SAP competency Center Data with basic technical
criterion as mentioned above.
Kindly remove TPCC from the consideration as there is
no relation between TPCC benchmark & Application
format with SAP Bencghmark & Application format and
the same opens up entry of improper systems
drastically increasing risk of APDCL
Technical
Specification has
been removed.
Refer Corrigendum
94
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
UNIX Servers
100 First Failure Data Capture This is propritory terminology of one OEM. Please
remove the clause.
Technical
Specification has
been removed.
Refer Corrigendum
95
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
UNIX Servers
101 Bit-steering/redundant
memory
Bit-steering/redundant memory/ or equivalent
Memory RAS
(this clause is OEM specific and therefore please
include equivalent memory RAS feature)
Technical
Specification has
been removed.
Refer Corrigendum
96
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
UNIX Servers
101 Non Production Server 1 – 18
x 1Gbps NIC ports + 18 x 8
Gbps FC ports.
Non Production Server 1 – 18 x 1Gbps NIC ports
through either physical adapters or through Flexible
10G NIC Adapters with each adapter generating max
up to 4 * NIC Ports with individual MAC ID.
And
18 x FC ports through NPIV of 8Gb/s FC Ports
Each LAN & SAN network for indivisual VMs should be
from minimum 2 * Different physical adapters
Justification:
This level of I/O isolation does not go with customer's
green initiative of cloud based architechture or at least
service modelled architecture.
With the development of technologies, there are
methodologies available with all OEM's for reducing
phsical port by aggregating multiple channels on the
same physical port without compromisting on
perfornace and security.
Since the basic I/O requirement per SAP instance is a
standardized architecture, this clause is redundant and
ensures lowest ROI from invested IT infrastructure.
Kindly remove the clause "Quad ported or multi
function cards shall not be offered. Only single or dual
ported cards shall be used."
Technical
Specification has
been removed.
Refer Corrigendum
97
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
UNIX Servers
101 Production Server 1 – 12 x
1Gbps NIC ports + 12 x 8Gbps
FC ports.
Production Server 2 - 12 x
1Gbps NIC ports + 12 x 8Gbps
FC ports. Quad ported or
multi function cards shall not
be offered. Only single or dual
ported cards shall be used.
Production Server 1 & 2 – 12 x 1Gbps NIC ports
through either physical adapters or through Flexible
10G NIC Adapters with each adapter generating max
up to 4 * NIC Ports with individual MAC ID.
And
12 x FC ports through NPIV of 8Gb/s FC Ports
Each LAN & SAN network for indivisual VMs should be
from minimum 2 * Different physical adapters
Technical
Specification has
been removed.
Refer Corrigendum
98
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
UNIX Servers
101 Min 100 GB of internal boot
space shall be offered from
Internal hard disk per
partition. This space shall be
internal to server & not from
the common storage.
Please change this to "Min 100 GB of internal boot
space shall be offered from Internal/external storage
hard disk per partition.".
In case of cloud based architetcure or hosting services
architetcure Bidder should be allowed to provide
capacities from storage also as internal capacity for
blade architetcure or consolidated architecture is
limited. Also provisioning from storage provides
VM/instance flexibility for VM/instance migrations to
other physical servers.
Technical
Specification has
been removed.
Refer Corrigendum
99
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
UNIX Servers
101 Each physical server should be
configured with at least 2
Nos. of 600 GB 15K rpm Hot-
plug internal SAS disks
configured in RAID- 1.
Please change this to "Each physical server should be
configured with at least 2 Nos. of 600 GB 10K rpm
Hot-plug internal SAS disks configured in RAID- 1."
Justification:
OEM can provide blade based architetcure if required.
In blade architecture 600GB 15K drive is not available
and also 10K is the industry standard drive
configuration for servers.
Technical
Specification has
been removed.
Refer Corrigendum
100
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
x86 Servers (For
Linux and
Windows)
102 Each physical server should
have Redundant and Hot-
pluggable Power Supply and
Fan Modules.
Please remove this clause as in blade based
architecture all power supply and FAN module are
from a common pool.
Technical
Specification has
been removed.
Refer Corrigendum
101
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
x86 Servers (For
Linux and
Windows)
102 The offered storage shall have
front end aggregate
bandwidth of min 128 Gbps
with 50% headroom for
growth in future.
Please change this to "The offered storage shall have
front end aggregate bandwidth of min 64 Gbps with
100% headroom for growth in future." Please change
this to 64GB with 100% headroom as
(a) This will have better proportion with the capacity
scalability asked in the tender
(b) for the asked capacity - 64Gb/s host bandwidth is
quite high (considering the overall scalability of the
storage to be offered)
(c) This configuration passes on undue commercial
benefit to a specific OEM
(d) IOPS is also mentioned in the RFP which is a
function of disk configuration and not #host ports
Technical
Specification has
been removed.
Refer Corrigendum
102
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
Storage
102 § Cache Hits – 50% Please change the cache hit ratio to maximum of 30%
as the same is the industry standard for a mixed
workload (read & write intensive) environment. More
than 30% cache hit is neither practical nor desirable
Technical
Specification has
been removed.
Refer Corrigendum
103
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
Storage
103 The Storage should have
minimum 1 Hot spare drive
for every 20 drives.
Please change this to "The Storage should have
sparing configured as par requirement of the
OEM/Bidder" Every storage vendor provides sparing
technology as par the architetcure of the storage.
Technical
Specification has
been removed.
Refer Corrigendum
104
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
Storage
103 Thin provisioning licenses to
be offered for full scalable
capacity of the storage
solution.
Thin provisioning capability will not have any benefit
unless thin recalim solution is adopted so that a
volume made under thin provisioning remin thin for a
longer period of time. Please change the clause to
"Thin provisioning and automatic thin reclaim
licenses to be offered for full scalable capacity of the
storage solution."
Technical
Specification has
been removed.
Refer Corrigendum
105
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
Storage
103 § Data replication licenses for
the total configured capacity
in both synchronous and
asynchronous modes.
As the solution is critical therefore we request you to
adopt for 3 site replication capability so that in future
if required the same can be adopted. Please change it
to "3-way Data replication licenses for the total
configured capacity in both synchronous and
asynchronous modes."
Technical
Specification has
been removed.
Refer Corrigendum
106
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
Storage
103 Automated data tiering
licenses for both read & write
data to move sub-LUN data
blocks between solid state
disks & spinning disks within
Production disks based on
activity level on different sub-
LUN data blocks. Feature to
be available across all
production disks.
Please remove this clause as there is no SSD
requirement in the storage and specifically asked the
storage to be deliver IOPS without SSD.
Technical
Specification has
been removed.
Refer Corrigendum
107
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
Storage
103 The offered storage should
include QoS (quality of
service) to prioritize
application performance for
the entire scalable capacity.
Please change this to "TThe offered storage should
include QoS (quality of service) to prioritize
application performance for total configured
capacity." As most of the licenses are for configured
capacity therefore we request you to make the
specification in line with the other licenses configured.
Technical
Specification has
been removed.
Refer Corrigendum
108
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
Storage
103 The offered storage solution
shall have the capability to
span a volume and stripe data
across all controllers / nodes
for the maximum scalability
configuration. The offered
storage solution shall have
the scalability to expand up to
min 900+ physical disks
We request you to change "The offered storage
solution shall have the capability to span a volume
and stripe data across all controllers / nodes for the
maximum scalability configuration. The offered
storage solution shall have the scalability to expand
up to min 400+ physical disks"
Jsutification: The cache asked for the storage is 32GB
and scalable to 50% and with the specified
configuration storages more than 400 Drives will not
deliver performance.
Moreover the capacity asked is around 50TB in RAID
10. With 100% scalability also, the disk scalability
requirement usually will not cross more than 350
Drives.
Technical
Specification has
been removed.
Refer Corrigendum
109
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
Storage
103 Should be configured with 48
no of 8 Gbps FC ports per
switch scalable to 80
Please change the scalability to 96 Ports as 48 ports
scalable to 96 port is a standard switch configuration
Technical
Specification has
been removed.
Refer Corrigendum
110
SECTION 7:
TECHNICAL
SPECIFICATION,
B: Technical
Specifications,
Technical
Specification –
SAN Switch
104 As per Tender it is mention
that Supply, installation, &
commissioning of equipment
at DC should be complete
within 30 days and at DRC
within 60 days from the date
of LOI.
We request you to amend the time-frame for
completion of the DC to 90 days and the time for
completion of DRC to 120 days from the date of LOA.
Tender Condition
Prevails
111
Clause no 2:
Completion
period
10 The unit price mentioned in
BOM should be valid for
three(3) years from the date
of Final Acceptance of Cloud
based ERP hosting
Request you to amend this clause as prices are bound
to increase in the next 3+ years.
Tender Condition
Prevails
112
ITB 10.7.3 -> a 19 0.5% per week subject to
maximum 10% of contract
value for non completion of
job in schedule time
We request you to limit the maximum cap on penalty
to 5% of contract value given the unpredictable nature
of external forces.
Tender Condition
Prevails
113
GCC 33.3 ->
Calculations of
Liquidated
Damages
64 Installation and
commissioning of Software
along with relevant and
requisite patches.
In the tender doc, requirement of software are not
clearly mentioned please specify which all software
installation and commissioning is part of scope
Installation and
Commissioning of
all Softwares
supplied under this
Tender is part of
the Scope
114
Section - 6
(Scope
of Work) SOW 3
(d)
89 Installation and
commissioning of requisite
Clusters for High Availability
In the tender doc, detail of HA/Cluster for
applications/database is not mentioned. Please
provide detail or APDCL SAP consultant contact to get
detail
Refer Tender
Document
115
Section - 6
(Scope
of Work) SOW 3
(e)
89 Support and assistance to the
ERP Implementing Partner
during installation and
configuration of SAP
Software.
Please provide detail of the support required. Do we
require SAP trained engineer to be provisioned? or only
access to DC & DRC with Support of Server and storage
base configuration/readiness for SAP implementation
by ERP Partner
ERP (SAP)
Installation /
configuration is not
under bidder's
scope. However
bidder need to
extend all
necessary support
to ERP
implementing
partner
116
Section - 6
(Scope of Work)
SOW 3 (g)
89 Installation and
commissioning SAP and File
System related Backups
Please confirm that SAP installation and commissioning
is not part of scope as it will be implemented by SAP
partner? Only Server and Storage readiness for SAP
installation is part of scope. Backup solution is part of
scope but application and storage backup procedure
and steps will be supported by SAP partner, please
confirm.
ERP (SAP)
Installation /
configuration is not
under bidder's
scope. However
bidder need to
extend all
necessary support
to ERP
implementing
partner
Data Backup and
Restoration are
bidder's
responsibility using
proper Backup
Software.
117
Section - 6
(Scope
of Work) SOW 3
(h)
89 Liaison with Network
Bandwidth Service Provider
for Link Commissioning.
Please provide detail of Bandwidth service provider
and what is the total link bandwidth that will be
provisioned at DC and DRC? How many Service
provider will be involved and what all will be interface
that need to be provisioned in the DC & DRC routers
Bidder needs to
provision router
which supports
upto 100 Mbps
WAN link
There will be two
NBSP involved
118
Section - 6
(Scope of Work)
SOW 3 (i)
90 Delivery of software licenses In the tender doc requirement of software are not
clearly mentioned please specify which all software
installation and commissioning is part of scope
Bidder needs to
supply all the
software licenses
required under this
tender scope
119
Section - 6
(Scope of Work)
SOW 3 (i)
90 The Disaster Recovery Site
should implement Replication
Solution with RPO of 30
minutes and RTO of 2 Hours.
The same will be validated
during DR Drills.
RPO of 30 min and RTO of 2 hours also depends on
application/database switch over, please confirm that
this scope will be together with SAP implemetation
partner.
Refer Tender
Document
120
Section - 6
(Scope
of Work) SOW 4
(d)
90 Detailed test plan shall be
defined by the Bidder in
consultation with APDCL and
Implementation Partner. This
shall be submitted by the
bidder before FAT activity to
be carried out.
Any delay by the successful
bidder in the Final Acceptance
Testing shall render the
bidder liable to the imposition
of appropriate Penalties
Please confirm that apart from bidder delivery scope of
complete infrastructure, FAT will depend on SAP
implementing partner and final application working on
provided infrastructure at DC & DRC. Any delay by ERP
implementation partner will be effect FAT timeline.
Please confirm related to Penalties if delay by ERP
partner
Tender Condition
Prevails
121
Section - 6
(Scope of Work)
SOW 10
FAT(1)
94 24x7x365 Help Desk facility
for reporting issues /
problems with the IT
infrastructure
Help Desk with issue ticket logging will only for IT
infrastructure or for both IT infrastructure and ERP
application issue. Application issue ticket will be raised
to OEM or ERP implementation partner by the
dedicated help desk team of this project. Please
confirm
Help Desk will issue
tickets for
Infrastructure as
well as Application
Issue.
122
Section - 6
(Scope of Work)
SOW 12 (a)
94 The design of the
Infrastructure at Contractor’s
Data Centre has been
considered with no single
point of failure either at
hardware or software level.
No single point of failure. Does that mean all DC
equipments will be Duplicated/High Available. Network
Equipment design will be HA but server / storage HA
will be as per Table -1 remark column. Please confim or
provide detail through ERP implementation partner
Refer Tender
document and
Corrigendum
123
Section - 7
(Technical
Specification) A
(b)
97 Table 1: Contractor’s Data
Centre Site
Server & storage requirment mentioned in
Table-1 is for both DC and DRC (100%
same duplicated) or DRC will be non HA
Refer Corrigendum
124
Section - 7
(Technical
Specification) B
Table -1
97 The provisioning of resources
to be done in the following
pattern across the SAP
Landscape Quality Server:
60% (year-1),
20% (year-2), 20% (year-3)
Production Server: 60% (year-
1),
20% (year-2), 20% (year-3)
Please confirm that all server & storage hardware for
complete 100% will be installed from day-1 and only
provisioning as per requirement or harware sizing has
to be as per provisioning per year
Refer Tender
Document
125
Section - 7
(Technical
Specification) B
104 Payment against one time
charges but in Page 109
APDCL has mentioned that
the OTC shouldnot account
for more than 20% of the bid
value.
We request you to raise the percentage of OTC to 50%
from 20% since the SOW includes new Server, Back up,
Security, Network infrastructure etc. which will be a
capital expenditure for us.
Tender Condition
Prevails
126
Annexure 8U ->
Payment terms
109
and
139
Tier III Data Centre with the
vendor
Please elaborate on this. Whether Bidder has to submit
proof of ownership of a DC & DRC or Bidder can show
usage of Partner DC & DRC setup or Bidder can
showcase in the way of credentials as to where all he
has prepared a DC & DRC site of Tier III or higher
levels.
Bidder has to
submit proof of
ownership of a DC
and DRC
127
Qualifying
Requirements
of Bidder(Point
5)- Page 11
Annexure 8O :
Pre-
Qualification
Criteria - Page
131
11 and
131
RAPDRP Tentative schematic
network diagram including
existing RAPDRP
As per diagram Cloud ERP (IAAS) will be accessed by
remote location users through RAPDRP-DC/DRC i.e.
there will not be direct access from remote location to
Cloud ERP. Please confirm
Also confirm that Bandwidth service provider will
provide dedicated link between RAPDRP-DC & DRC to
bidder DC
& DRC
a) Understanding is
correct
b) Link
procurement will
be done by APDCL.
Link between
Bidders DC and
DRC will be Bidders
responsibility.
128
Annexure - 8AB 152 Experience of hosting OLTP
applications for more than 1
year. Valid PO/Agreement
Most of the PO's will have reference of Co-location and
associated IT Infrastructure to be established and
Maintained. Since Application on these IT
Infrastrucrure does not come under bidders scope of
work the reference of the same may not be mentioned
in the PO. Hence self certification on the nature of
application can be given by the bidder.
Bidder needs to
submit a certificate
from the
Purchaser/Custome
r with regards to
hosting OLTP
applcation
129
Qualifying
Requirement
for bidders:
11 Govt. of India IT Security
Standards for Data Centre
ISO/IEC 27001 Security Standard certificates are
provided after complying with the security standards
laid down by the Govt. Of India. Hence ISO 27001
certificate could be resubmitted as proof of having
Govt of India IT Security Standards for Data Centre?.
Please clarify
Refer Corrigendum
130
Qualifying
Requirement
for bidders:
11 Number of customers where
the firm or its partners are
providing DR solution to their
customers through a long
term OPEX model with
defined SLAs. The min
contract period requirement
is 3 years
A brief description of the SLAs
provided to be
given,supported by customer
case studies. Preference will
be given to DR solutions with
SAP as the enterprise solution
Request to provide preference to DR Solution with SAP
as the enterprise Solution / Mission critical
Applications such as CBS, Online Application etc.
Refer Corrigendum
131
Evaluation
Criteria
133 Non Production Server 1 –
90000 SAPs at 100% CPU
utilization.
Production Server 1 – 120000
SAPs at 100% CPU utilization
with 20% vertical scalability.
Production Server 2 – 120000
SAPs at 100% CPU utilization
with 20% vertical scalability.
We understand that total 3 servers are ruquired at DC
and only produstion/two servers are required at DR
1. Please confirm if HA is already considered or we
need to consider additional resources for HA at DC
2. DB and CI will be in cluster. Do we need to provide
addition resources for application server HA
Technical
Specification has
been removed.
Refer Corrigendum
132
Section 7-B:
Technical
Specification –
UNIX Servers
100 Section 7-B: Technical
Specification – x86 Servers
(For Linux and Windows)
Please confirm if HA is required for intel servers as well Technical
Specification has
been removed.
Refer Corrigendum
133
Section 7-B:
Technical
Specification –
x86
Servers (For
Linux and
Windows)
102 Technical Specification – SAN
Switch
Please mention the quantity required at
DC and DR
Technical
Specification has
been removed.
Refer Corrigendum
134
Technical
Specification
– SAN Switch
104 Technical Specification –
Storage
Do we need to provide the same storage at DR Technical
Specification has
been removed.
Refer Corrigendum
135
Technical
Specification
– Storage
102 Technical Specification –
Storage
Is there a requirement for storage based replication.
Please share the architecture for DC - DR replication
Technical
Specification has
been removed.
Refer Corrigendum
136
Technical
Specification
– Storage
102 Technical Specification – Tape
Library
Do we need to provide the same Tape
Library at DR
Technical
Specification has
been removed.
Refer Corrigendum
137
Technical
Specification
– Tape Library
103 Supply, Installation and
Commissioning of equipment
at Contractor’s DC along with
related Hardware, Software,
Network and Security.
Please clarify the scope.
1. Do the bidder need to buy and setup the servers,
storage and tape library dedicated for APDCL.
In case of dedicated setup who will own this at the end
of project
Refer Tender
document and
Corrigendum
138
2. Schedule of
work and
completion
period:
10 Supply, Installation and
Commissioning of equipment
at Contractor’s DC along with
related Hardware, Software,
Network and Security.
2. Details on Network and other infrastructure
requirement is not clear.
We understand that shared/cloud services will be used
for the same. Please quantify the requirement and
give the details on required sefvices.
Bidder need to
assess and offer
based on their
solution
139
2. Schedule of
work and
completion
period:
10 Supply, Installation and
Commissioning of equipment
at Contractor’s DC along with
related Hardware, Software,
Network and Security.
3. Please share the architecture. How users will
connect to this setup.
Refer Tender
Document
140
2. Schedule of
work and
completion
period:
10 Supply, Installation and
Commissioning of equipment
at Contractor’s DC along with
related Hardware, Software,
Network and Security.
4. How many administrators will connect to setup.
what will be the mode for administrators to connect to
this setup.
Bidder needs to
administer the
entire setup and
propose
accordingly
141
2. Schedule of
work and
completion
period:
10 Supply, Installation and
Commissioning of equipment
at Contractor’s DC along with
related Hardware, Software,
Network and Security.
5. What type and size of bandwidth that will terminate
at DC DR. What all ports are required at DC and DR
permises for this termination
The bandwidth will
be provided by
APDCL and same
needs to be
terminated at DC
and DR of the
Bidder. Bidder
needs to provide
necessary help with
regard to ports etc
required during
termination. Actual
Port requirement
will be intimated
accordingly.
142
2. Schedule of
work and
completion
period:
10 Supply, Installation and
Commissioning of equipment
at Contractor’s DC along with
related Hardware, Software,
Network and Security.
6. What all services are needed from shared/cloud
setup. Do the bidder need to provide antivirus, backup,
management
and monitoring, DRM, replication as service. Please
quantify the requirement and mention the services
required i.e. backup(Data size(full and incremental) to
be backued up, backup policy), management and
monitoring, DR as a service, what kind of reports are
required etc. only tape library has been asked. Backup
server and backup software are missing in requirement
Refer Tender
document and
Corrigendum
143
2. Schedule of
work and
completion
period:
10 Supply, Installation and
Commissioning of equipment
at Contractor’s DC along with
related Hardware, Software,
Network and Security.
Please share the complete BOQ of all the services,
software, hardware required from the bidder at Dc and
DR
Refer Tender
Document and
Corrigendum
144
2. Schedule of
work and
completion
period:
10 Supply, Installation and
Commissioning of equipment
at Contractor’s DC along with
related Hardware, Software,
Network and Security.
To provide DR as a service we will need the detail of
database.
Runtime Database
bundled with SAP is
Sybase.
145
2. Schedule of
work and
completion
period:
10 Supply, Installation and
Commissioning of equipment
at Contractor’s DC along with
related Hardware, Software,
Network and Security.
1. Who will provide the replication bandwidth
2. Please mention the numder and type of port
required from shared/cloud infra for termination of
this bandwidth
3. In case bidder need to provide replication bandwidth
please share the initial data and growth rate for the
data to be replicated at DR site
Bidder to provide
DC-DR Replication
bandwidth
depending on RPO
and RTO as
specified in the
Tender Document.
Bidder to provide
detail calculation
regarding the
same.
146
2. Schedule of
work and
completion
period:
10 Database Administration Please mention what database will be deployed on
which support is required
Runtime Database
bundled with SAP is
Sybase.
147Facility
Management
Service
92 Database Server –Production We understand that DB and CI will be setup in cluster Refer Tender
document and
Corrigendum
148Hardware
Availability
Service Levels
143 Backup Server (Physical
Server) – DC
No backup server has been asked in the requirement.
Please share what is the requirement for backup
Refer Tender
document and
Corrigendum
149
Hardware
Availability
Service Levels
143 Router – DRC Firewall – DRC
Switch – DRC
There is no specification given for these components.
Please share the specifications and quantity for these
components
Bidder need to
assess and offer
based on their
solution
Quantification and
Sizing to be done
by Bidder.
150
Hardware
Availability
Service Levels
143 The help desk will serve as a
Single Point of Contact (SPOC)
for all Cloud based IaaS ERP
solution related incidents and
service requests.
a) 24x7x365 Help Desk facility
for reporting issues /
problems with the IT
infrastructure.
b) To provide a service desk
facility and set up all
necessary channels for
reporting issues to help desk.
The incident reporting
channels will be the following:
i. Specific E-Mail account
ii. Dedicated Phone Numbers
iii. Web based
Please let us know where the help desk will be setup?
How many resources are required?
How many users will be calling? Number of calls per
day?
Bidder need to
setup the Help
Desk. Bidder need
to assess and offer
based on their
solution
151
12 SOW Help
Desk
Services
95 The help desk will serve as a
Single Point of Contact (SPOC)
for all Cloud based IaaS ERP
solution related incidents and
service requests.
a) 24x7x365 Help Desk facility
for reporting issues /
problems with the IT
infrastructure.
b) To provide a service desk
facility and set up all
necessary channels for
reporting issues to help desk.
The incident reporting
channels will be the following:
i. Specific E-Mail account
ii. Dedicated Phone Numbers
iii. Web based
What tool will be used for heldesk? Bidder need to
assess and offer
based on their
solution
152
12 SOW Help
Desk
Services
95 S1
§ Service outage resulting
from failure of application,
database, web servers,
network devices within DC or
DR only if they are
configured for high availability
using physical redundancy
Since the application ownership remains with the
department. Reuest to remove the appliaction from
the severity list as the application management is not
in bidder's scope.
Tender Condition
Prevails
153
Annexure 8W:
Service
Level
Agreement
142 S1
§ Service outage resulting
from failure of application,
database, web servers,
network devices within DC or
DR only if they are
configured for high availability
using physical redundancy
Kindly remove the network devices as the severiy 1
should be applicable in case service is not available.
Individual network component failure should not be
considered as part of the severity 1.
Tender Condition
Prevails
154
Annexure 8W:
Service
Level
Agreement
142 Hardware Availability Service
Levels
For all hardware level items where there is no high
availability (stand alone) should be considered as
Severity 2.
Tender Condition
Prevails
155
Hardware
Availability
Service Levels
143 Incident Service Levels for
services & Penalty for SLA
breach
Kindly request the department to modify
SLAs as follows:
Severity Level - Response Time - Resolution Time
S1- 30 min - <4 hours
S2 - 45 min - <8 hours S3 - 60 min - <12 hours S4 - 120
min - <48 hours
Tender Condition
Prevails
156
Severity Levels 143 The Contractor will perform
switchover and switchback
activities as per defined scope
and as per the DR drill
frequency mutually decided
with APDCL. .
DR Switchover required is manual or automatic? Please
confirm.
DR Switchover to
be manual.
157
6 (SOW 5), page
no 90
The FMS Support to be
deployed
We assume that the Monitoring, management support
to be provided by the vendors owned Remote delivery
center. Since the DC is in hosted environment, the
vendor should be providing such support from a well
established delivery center, certified, in operations for
multiple years and serving multiple clients.
Your understanding
is correct
158
Page 91, SOW 7 The successful bidder will be
responsible for Monitoring
and liaison with Network
Bandwidth Service provider
for bandwidth
We assume link mointoring would be done by network
service provider
Refer Tender
Document
159
Page 91, SOW 7 Successful installation and
implementation of all IT
Components at the
Contractor’s Data Centre,
Contractor’s Disaster
Recovery Centre including
Storage to Storage Replication
should be completed.
is there any prefence for type of replication to be
configured ?
Refer Tender
Document
160
Page 94, Point 3 Call logging system who are the people that will call up, where will the
help desk be located. How many calls expected.
People calling in are only internal or external as well.
Is the customer looking at an onsite Help Desk
Bidder need to
assess and offer
based on their
solution
161Page 95. Point c SAP ERP (Central
Instance/Database )
We assume this OS level cluster, kindly confirm Refer Tender
Document
162
7(Technical
Specification)(P
roduction
Server) , Page
98
SAP ERP (Application
Server)
We assume these for instances would be load balanced
through SAP and no need to provision saperate load
balancer .
Refer Tender
Document
163
7(Technical
Specification)(P
roduction
Server) , Page
98
SAP ERP (Application
Server)
Is hardware and Software Load Balancer required ? Refer Tender
Document
164
7(Technical
Specification)(
Production
Server) , Page
98
SAP Netweaver Enterprise
Portal ( Central
Instance/Database)
We assume this OS level cluster, kindly confirm Refer Tender
Document
165
7(Technical
Specification)(S
AP NetWeaver
Enterprise
Portal) , Page
99
SAP Netweaver Enterprise
Portal ( Application)
We assume these for instances would be load balanced
through SAP and no need to provision saperate load
balancer .
Refer Tender
Document
166
7(Technical
Specification)(S
AP NetWeaver
Enterprise
Portal) , Page
99
SAP Netweaver Enterprise
Portal ( Application)
Is hardware and Software Load Balancer required ? Refer Tender
Document
167
7(Technical
Specification)(S
AP NetWeaver
Enterprise
Portal) , Page
99
SAP Netweaver BW ( Central
Instance/Database)
We assume this OS level cluster, kindly confirm Refer Tender
Document
168
7(Technical
Specification)(S
AP NetWeaver
BW) , Page 99
SAP Netweaver BW (
Application)
We assume these for instances would be load balanced
through SAP and no need to provision saperate load
balancer .
Refer Tender
Document
169
7(Technical
Specification)(S
AP NetWeaver
BW) , Page 99
SAP Netweaver BW (
Application)
Is hardware and Software Load Balancer required ? Refer Tender
Document
170
7(Technical
Specification)(S
AP NetWeaver
BW) , Page 99
The Bidder needs to provide
Tape Library at DRC for taking
backup of Production Data
What is the size of production data , which will be
backed up ?
Bidder need to
assess and offer
based on their
solution
171
Technical
Specification -
Tape Library ,
Page 103
How many LTO6 Cartridge is required? Bidder need to
assess and offer
based on their
solution
172
Technical
Specification -
Tape Library ,
Page 103
is bidder required
incremental/weekly/montly/Annually backup ? Pls.
confirm
Bidder need to
assess and offer
based on their
solution
173
Technical
Specification -
Tape Library ,
Page 103
What is the data size of incremental backup ? Bidder need to
assess and offer
based on their
solution
174
Technical
Specification -
Tape Library ,
Page 103
Do we need to consider backup of
Development/Quality Setup ?
Refer Tender
Document
175
Technical
Specification -
Tape Library ,
Page 103
How much SLA is required on High availability and
Standalone Server /network ?
Refer Tender
Document
176
Hardwre
Availiability
Service Level ,
Page 103
The WAN bandwidth - MPLS, P2P and Internet - will be
provided by APDCL
Bidder to provision
for Replication
Bandwidth
between DC and
DR. Rest all
Bandwidth will be
provided by APDCL.
177General Do we need to consider for Development and
Quality for DR?Please clarify.
Refer corrigendum
178
General Is there any DNS / DHCP Servers? Kindly clarify Bidder need to
assess and offer
based on their
solution
179General Do you need DR Run book ? Pls. confirm Yes. Bidder needs
to prepare a DR
Run Book.
180General Do you have Backup Software or vendor needs to
provision ? Pls confirm.
Refer corrigendum
181General Is there any prefence for network devices/OEM Refer Corrigendum
182General Request the max penalty to be limited to 5% Tender Condition
prevails