Retail 2020
Richard McKeating, Enterprise Architect, Tesco
Tesco around the world
530,000+ People
12 Countries
£71bn Turnover
75 millionShopping trips a week
Not just a grocer…
GM and Clothing too…
50 cities around the world
And the Hudl…
Retail 2020 “The future is already here – it's just
not evenly distributed”
William Gibson, quoted in The Economist, December 4, 2003
Transformational tech
38 years
to reach 50m
13 years
4 years
12 weeks
Digital Natives
…just want to shop
A world powered by Clouds
Blended reality
Personalisation
One size doesn’t fit all
Retail 2020 Plus ça change, plus c'est la même
chose
Price
Range
Convenience
Service
Retail 2020 A retail revolution fuelled by
information
Self Checkout
Scan as You Shop
Scan as You Shop MobileCall Centre IVR
Kiosks
Hudl
Manned Checkout
NFC Adverts
Interactive Digital Signage
Digital Entertainment
WifiRemote Banking Advice
Apps
Reserve & Collect
Location Services
Community & Education
Phone/SMS (Tesco Mobile)Connected White Goods in the home
TV, Washing Machine, Fridge etc
Web
Film/TVRadio/Music
EBooks
ShoppingServices
InformationReviews
AppStoreDigital Content
PaymentShoppingBankingSocial
Social Media
Augmented Reality
Customers and technology
The information revolution
Events not file transfers
Open APIs not Closed
Interactive not batch Mobile not fixed
What’s happening now
not what happened yesterday
Apps not applications
Rich product data not just supply chain
Multimedia not just text
Supply chain transparency not invisibility
Unstructured data not just structured
Information overload
Barcode
1973
1998
First mobile phone call
1983
20072000
2013
Product information
The foundations
GS1 Standards
Structured data on the web
NGPIEU 1169
Retail 2020 ….The future is already here
Thank you for listening