Leading the world in essentials for a better life.
New Design Principles to Drive Workforce Flexibility
Rethinking Organization Structure and Work Processes
Leading the world in essentials for a better life.Leading the world in essentials for a better life.
Lead the World in Essentials for a Better Life
Leading the world in essentials for a better life.
58,000 employees worldwide
$21 Billion in Net Sales in 2012
#1 or #2 position in more than 80 countries
Nearly one-quarter of the world’s population use ourproducts daily
Leading the world in essentials for a better life.Leading the world in essentials for a better life.
Well-Known Global Brands
Leading the world in essentials for a better life.Leading the world in essentials for a better life. 4
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Recent Recognitions
• Ethisphere’s Most Ethical Companies• Natural Capital Leaders Index• 2014 Catalyst Award• Huggies Wipes in Designer Tubs
Product of Year in U.S.• Vietnam named Best Place to Work• Great Place To Work Best
Multinational Workplaces
Leading the world in essentials for a better life.Leading the world in essentials for a better life.
High Performance Work Teams
• What are they?– Groups of employees that realize and take advantage of
the broad spectrum of capability they jointly bring to the work
– They have some measurable, direct accountability
• What aren’t they?– A team where everyone can do any of the work required– A team of highly skilled or talented individualists
It’s not just about talent!
Leading the world in essentials for a better life.Leading the world in essentials for a better life.
Why Have a HPWT?
• Complex assets to manage that require multiple competencies to operate
• Group problem solving that brings more complete information sets
• Experiential knowledge more consistently shared– Departure of skilled employees hurts less– Development of new employees happens faster
Leading the world in essentials for a better life.Leading the world in essentials for a better life.
Where Talent Counts – Plan Your Selection
• Understand what the team needs– Specific skills – Technical, Information, People– What balance – does a team of 5 need 5 strong leaders?
• Be Clear on the expectations for continued growth – HPW Teams are usually considered to be continuous improvement organizations
• Set realistic expectations on breadth – everyone able to do every task may not be realistic, or necessary
Leading the world in essentials for a better life.Leading the world in essentials for a better life.
Team Skill Mix
Technical InformationPeople and Team
Operate and Maintain
Return to Standard
Manage at Centerline
Calculate
Compute
Investigate and Decide - Closure
Cooperate within team environment
Work within Team problem solving framework
Design in Reliability
Design out Variation
Upgrade durability
Synthesize
Theorize
Analyze
Provide Leadership as required
Mentor to others
Basic Operations
Identify Safety Barriers
Keep supplies as required
Compare
Copy
Follow Directions
Respond to variances
Skill MixAt Hire
Skill Mix at Maturity
Leading the world in essentials for a better life.Leading the world in essentials for a better life.
Beyond Talent – Architecting the Support
• Shift Schedules– 24/7 operation – can you optimally design?– Physical presence is not the same as full capability– Need to educate on shift adjustment the same we we
think about nutrition or exercise.
• Work Processes– Technical expertise is not just for engineers– Involving employees in design changes– Routine communications
Leading the world in essentials for a better life.Leading the world in essentials for a better life.
Beyond Talent – Architecting the Support
• Work Processes (cont)– Standard work– Process control– Rewarding collaboration over individual performance
• Supporting Systems– Access to Intranet and easy-to navigate programs– Problem solving processes taught and utilized– Visual management, best practice sharing
Leading the world in essentials for a better life.Leading the world in essentials for a better life.
Results to Consider
• Sites with HPWT are more responsive and more cost effective– Tight relationship to business/brand partners
• Higher engagement scores• Significant improvements in safety performance• Employees sometimes move beyond team roles• Asset Life Cycle costs improved, overall
productivity at benchmark levels
Leading the world in essentials for a better life.Leading the world in essentials for a better life.
Key Principles
1. Be clear on the mission– This needs to be demonstrated in every decision
2. Design for Continuous Improvement– People– Process– What gradient?
3. Measure performance over time– Are you achieving the mission?
4. Consider a long term view– Long term employees maintaining productivity or marking time?– Put sustaining practices in place – refresh when needed– Would you want your children to work here?