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mobily... my world, my choice
international roaming
user guide
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get 1 GB when
you travel onlfor SR 75
the best offer
and the lowest
rate ever
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connect roaming bundles
Bundle
1 GB Daily
1 GB Weekly
1 GB Monthly
5 GB Daily
5 GB Weekly
5 GB Monthly
Unlimited Daily
Unlimited Weekly
Unlimited Monthly
Subscription Comm
CR1D
CR1W
CR1M
CR5D
CR5W
CR5M
CRUD
CRUW
CRUM
Service Subscription:1. By calling 11002. Through mobily Website > My account > Enter
your username & password > My services >Manage services.
3. Visiting mobily outlets and subscribe to oneof the bundles.
4. Through USSD menu by dialing *1100# >Roaming > Connect Roaming Bundles.
5. By sending one of the SMS commands to 1100.
ConnectRoaming Bundles1GB Bundle5GB BundleUnlimited Bundle
Daily(SR)75
105150
Weekly(SR)150200300
Monthly(SR)250350500
Use Internet (surfing, emails, browsing, chatting,etc.) without worrying about high Internet Rateswhile roaming. Connect roaming bundles could be
added on voice or data SIMs.
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connect roaming - FAQs
What is Connect Roaming Service?Connect roaming is a service that allows customers to enjoy the Internet while roaming as if tare home without worrying about high roaming rates while roaming.
Can i use Connect Roaming inside KSA?You can use Connect Roaming Bundles only while roaming. Connect Roaming Bundles cannot bused inside KSA.
Can i use Connect Roaming Bundles worldwide?You can use Connect Roaming bundles only with specific list of countries and operators. Please
the list of countries and operators.
In the countries where the service is applied can I use Connect Roaming Bundles withnetworks?You can only use Connect Roaming Bundles on specific networks.
What would happen if i subscribed to a Connect Roaming Bundle and travelled to onethe connect destinations and started using internet with a network not listed in the tIn ideal situation, you would be able to use Connect roaming bundles only with selected opera(in table) as Connect Roaming Bundle will be blocked automatically on other networks to
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connect roaming - FAQs
avoid payment of high roaming charges. But if it happened and you could use data roaming onnon-preferred networks then please make sure to switch manually to the preferred network byfollowing the below instructions: On arrival into the country you are visiting, switch on your mobile phone. Go to the network selection and choose the option manually, once the search completed; th
phone will display all the available network operators you can roam with. Choose the preferred network where the Connect Roaming Bundle is applied.
Is the service applicable on add-on as well or its only on Connect?Service is available for both, add-on and connect but it was called connect roaming since connemore relevant to data usage.
Is the service available for both post &prepaid subs?Yes.
If i subscribed to Connect Roaming Bundle and i travelled outside KSA but it happenedthe service was not working on the specific network, what shall i do?
1. You should make sure that you are roaming with the preferred network in the visited county Mobily will be blocking data roaming with non-preferred networks to avoid high roaming chaon customer.
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connect roaming - FAQs2. If you are not roaming with preferred network then you can select the preferred network b
following the below instructions: On arrival into the country you are visiting, switch on your mobile phone.
Go to the network selection and choose the option manually, once the search completedphone will display all the available network operators you can roam with.
Choose the preferred network where the Connect Roaming Bundle is applied.3. In case you are still facing problems even after selecting the preferred network then you sh
contact 1100, report the problem, and CC agent will inform on next steps.
When consuming the Connect Roaming Bundle i subscribed to, what would happen if
extra volumes?After consuming the Connect Roaming Bundle you subscribed to, you will not be able to use evolumes as the data service while roaming will be blocked.
I consumed my bundle and im already blocked, how To Reactive Data Roaming ServicAgain?You have 2 options
You can send this SMS command, UCR to 1100. You can send the USSD short code *999#. You will receive SMS informing that you reactiva
the service success fully. In this event internet charges will be calculated to ordinary tariff.
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connect roaming - FAQsIf I subscribed to the service but i did not use it at all, can i get back my subscription f
Refund policy will be applied if 2 below conditions are met:
Subscriber did not use service at all. Refund request is sent within 24 hours from subscription.
If I consumed my Connect Roaming Bundle and I want to re-subscribe again to the bunwhat shall I do?
You can re-subscribe again to the Connect Roaming Bundle by sending SMS commands fromsubscription table
If I subscribed to a Monthly Unlimited Connect Roaming Bundle for example and traveto UAE and before I consume the Bundle I travelled from UAE to Bahrain (Both UAE &Bahrain are Connect countries), in this case can I use the rest of my bundle in Bahrain.
Yes. You can use your bundle or the rest of your bundle in Bahrain. Actually Connect RoamingBundles can be used in all Connect Roaming Countries. Please see the list of countries where yo
use Connect Roaming Bundles.If I subscribed to a Monthly Unlimited Connect Roaming Bundle for example and traveto UAE and before the duration of the Bundle expires I travelled from UAE to Brazil
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connect roaming - FAQs(Brazil is not a Connect Roaming country), in this case can I use the bundle in Brazil.
Two scenarios:
Service is on add-on:You can use your monthly unlimited Connect Roaming Bundle in UAE but when you travel to Bthen your data usage in Brazil will be with normal data charges (PAYG) since brazil is not a conn
roaming destination.
Service on connect (data SIM)
You can use your monthly unlimited Connect Roaming Bundle in UAE but when you travel to Braz
you will not be able to use internet as Data SIM only is working in connect roaming destinations.
When I add the connect roaming bundle to my phone or voice sim, is it possible to conmy phone to laptop and enjoy the internet?
Yes you can.
Tips:
Business customer can not subscribe to the bundles through calling 1100. Connect Roaming Bundle is an add-on so you can add it either on voice & data SIMs
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because Fayez is with mobily and receives all his call while travell
Fayez is happy, Hassan is sad... why?
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Tejwaly ServiceThrough one of the largest roaming agreements ever, customers of mobily can now receive theand international calls as if they are still in Saudi Arabia in more than 100 countries with more t220 operators. Countries covered include UAE, Egypt, Bahrain, Jordan, Sudan, Libya, USA, UK,
Germany, Indonesia, Malaysia, Spain, France, Switzerland, Japan, Finland, Denmark and Norway
mobily leverages its unique relationship with various operators across the world to make sure itcustomers are receiving the best service available no matter where they are.
Tejwaly Status
All postpaid subscribers regardless of their subscription type (Consumer, Business, Raqi, etc) ar
eligible to use Tejwaly service.
All prepaid subscribers who used roaming service in any destinations of Mobily roaming servicebefore 1st of June 2010 are eligible to use Tejwaly service in more than 100 countries; while foprepaid activation after 1st of June 2010 and prepaid customers who did not use roaming servbefore 1st of June 2010 will be charged only 0.55 SAR when roaming in more than 100 Tejwalydestinations.
To know if you are eligible to use Tejwaly service enter the USSD command *100# and press caknow your status. Or through USSD menu *1100# and press 5, then press 3
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#
1
23
4
5
6
7
8
9
10
11
12
13
14
Country
ALBANIA
ANDORRAANGOLA
ARMENIA
AUSTRIA
AZERBAIJAN
BAHRAIN
BELARUS
BELGIUM
BENIN
BOSNIA HERZEGOV
BOTSWANA
BRAZIL
BULGARIA
Operator
ALL OPERATORS
ALL OPERATORSALL OPERATORS
ALL OPERATORS
ALL OPERATORS
AZERCELTELECOM & BAKCELL
BATELCO
MTS & LIFE
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
TIM, & 14BRASIL TELCO
ALL OPERATORS
#
15
1617
18
19
20
21
22
23
24
25
26
27
28
Country
BURKINA FASO
BURUNDICAPE VERDE
CEN. AFRICA REP.
CHAD REPUBLIC
CHILE
CONGO
CONGO Democrat
COSTA RICA
CROATIA
CYPRUS
CZECH REPUBLIC
DENMARK
EGYPT
Operator
ALL OPERATORS
ALL OPERATORSALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ETISALAT
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#
29
30
3132
33
34
35
36
37
38
39
40
41
42
Country
EQUATORIAL GUINEA
ESTONIA
FIJIFINLAND
FRANCE
GABON
GAMBIA
GEORGIA
GERMANY
GHANA
GREECE
HUNGARY
ICELAND
INDONESIA
Operator
ALL OPERATORS
ALL OPERATORS
ALL OPERATORSALL OPERATORS
BOUYGUES
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
EXCELCOMINDO, INDOSAT & HUTCHISON
#
43
44
4546
47
48
49
50
51
52
53
54
55
56
Country
IRELAND
IVORY COAST
JAPANJORDAN
KAZAKHSTAN
KENYA
KOREA (SOUTH)
KYRGYZSTAN
REPUBLIC LATVIA
LESOTHO
LIBERIA
LIBYA
LIECHTENSTEIN
LITHUANIA
Operator
ALL OPERATORS
ALL OPERATORS
ALL OPERATORSORANGE
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
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#
57
5859
60
61
62
63
64
65
66
67
68
69
70
Country
LUXEMBOURG
MACEDONIA
MADAGASCAR
MALAWI
MALAYSIA
MALI
MALTA
MOLDOVA
MONGOLIA
MONTENEGRO
MOZAMBIQUE
NAMIBIA
NETHERLANDS
NETHERLANDS ANTILLES
Operator
ALL OPERATORS
ALL OPERATORSORANGE &ZAIN
ALL OPERATORS
CELCOM AXIATA & DIGI TELECOM
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
MOBICOM
ALL OPERATORS
ALL OPERATORS
NAMIBIATELECOM
ALL OPERATORS
ALL OPERATORS
#
71
7273
74
75
76
77
78
79
80
81
82
83
84
Country
NEW ZEALAND
NIGERNIGERIA
NORWAY
POLAND
PORTUGAL
ROMANIA
RUSSIA
RWANDA
SAN MARINO
SENEGAL
SEYCHELLES
SIERRA LEONE
SLOVAK REPUBLIC
Operator
ALL OPERATORS
ALL OPERATORSALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
MTS, NCC & BAYKALWEST
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
CABLE &WIRELESS
ALL OPERATORS
ALL OPERATORS
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#
85
8687
88
89
90
91
92
93
94
95
96
9798
Country
SLOVENIA
SPAIN
SUDAN
SWITZERLAND
TANZANIA
TOGO
TRINIDAD & TOBAGO
UGANDA
UKRAINE
UNITED ARAB EMIRATES
UNITED KINGDOM
UNITED STATES OF AMERICA
VENEZUELA
VIETNAM
Operator
ALL OPERATORS
ALL OPERATORSMTN & SUDATEL
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ALL OPERATORS
ASTELIT & KYIVSTAR & UKRTELECOM
ETISALAT
ALL OPERATORS
T-MOBILE
ALL OPERATORSALL OPERATORS
#
99
100101
Country
SERBIA
ZAMBIAZIMBABWE
Operator
ALL OPERATORS
ALL OPERATORSALL OPERATORS
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call the world
while roaming
as if you are
in the Kingdom
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mobily roamtalkWith mobily Roamtalk, call or SMS your loved
ones back in Saudi Arabia using your existing
post-paid or pre-paid line with the same
package or bundles as if you are calling fromhome.
Just follow these simple steps:Call 1100Or send a message containing
Roamtalk to 1100Or login to your web
account on mobilys website(www.mobily.com.sa)Upon subscribing to the service you will
receive an SMS with your username and
password.
Download the software client for FREE
Run the software on your mobile handset orPC, enter your username and password to
enjoy the service.
Tips:
Your username is 966 & your Mobile nu
(ex: 966560101100)
Forgot your password? Send SMS Rtres
1100 to retrieve your password.
Device
iPhone/iPad
Android
Blackberry
Symbian
Win-Mobile
Win-PC
Download Chann
Apple Appstore
Android Market
mobily Website
mobily Website
mobily Website
mobily Website
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mobily roamtalk - FAQs
What is Mobily Roamtalk?
The service allows outbound Mobily roamers to feel like they are home by calling their loved onback using their existing Mobily line at local rates. This is done through a software client which can install in their PCs, Laptops, Smartphones and Smart devices.
How to make calls on Mobily Roamtalk?
Just dial the number you wish to call as if youre in KSA
Calling a Mobily number, press 0 + Mobily number. Ex: (0560101100)
Calling international number, press international access code "+ or 00" followed by the rele
country/area code and number. i.e. (+967560101100 or 00967560101100).
What are Mobily Roamtalk Call Charges?
Basically, Mobily Roamtalk allows you to enjoy Mobily services with voice and SMS rates as perexisting Mobily package or bundles.
Can I receive calls on Mobily Roamtalk?
Yes, you can receive calls and SMS text.I forgot my password, what should I do?
To retrieve password send, SMS containing RTResend to 1100.
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mobily roamtalk - FAQs
To change password, send SMS containing RTReset to 1100.
You will receive an SMS notification from Mobily.
I cannot connect using my Roamtalk software client? Check if you have active Roamtalk subscription
Check if you have an active internet connection.
Make sure to enter your Username correctly. Format is 966MSISDN (ex: 966560101100)
Make sure to enter your Password correctly (should be case-sensitive).
To Exit/Quit using Mobily Roamtalk
To resume originating calls in regular way (dial from mobile call menu not by using Mobily Roamyou should do the following:
Make sure to log-out or close Roamtalk application
Place a call to any number (you can only ring someone to avoid charges)
If still not able to make calls, then switch off & on your mobile (re-start your phone)
Installation & Operation Guidelines Click on the Roamtalk icon to open your client application.
Under Settings enter your username and password (other settings are by default).
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mobily roamtalk - FAQs
Save your settings when prompted, this should prevent you from re-entering your usernaand password.
Make sure you are connected to internet. By this time you should already have an active internet connection as Mobily Roamtalk wiattempt to register.
Upon successful registration, you will see Registered, which should enable your device tothe service.
If you see Unregistered, you may check the following:
Active subscription to Mobily Roamtalk
Internet connection is active and working
Username and Password (which is case-sensitive)
In some cases (like iPhone/iPad) to fully use Wi-Fi, the GSM radio interface should beturned-off (or put into flight mode) so as not to interfere with Wi-Fi connectivity.
Operating Systems & Internet Connection
Make sure to check your operating system to download the appropriate client. Apple (iOS 3.1 and above)
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mobily roamtalk - FAQs
Blackberry (OS 4.6 and above)
Android (OS 1.5 and above)
Symbian (S60 up to S^3)
Windows Mobile (WM 5.0 and above)
PC (Windows 2000 to Windows 7)
Software updates may be required from users mobile phone to enable Mobily Roamtalk.
Internet and service connectivity (including 3G) may be subject to the network provider ovisited networks policies and conditions.
Using other 3rd Party software to use or install Mobily Roamtalk is at the users own risk.
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roaming tariffs (all rates are in Saudi Arabia Riyals)
Country
UAE
EGYPT
BAHRAIN
YEMEN
SYRIA
JORDAN
LEBANON
MOROCCO
KUWAIT
QATAR
OMAN
SUDAN
Operator
ETISALAT
ETISALAT
BATELCO
MTN
MTN/SYRIATEL
ORANGE
MIC 1 / MTC
IAM / WANA
WATANIYA
QTEL
NAWRAS
MTN
Call Local(Per Min)
1.42
1.42
2.00
1.42
3.00
2.00
3.00
3.00
2.00
2.00
2.00
1.42
Call Saudi(Per Min)
4.50
4.50
3.00
4.50
5.00
3.00
5.00
6.00
3.00
3.00
3.00
4.50
Incoming Call(Per Min)
N/A
N/A
N/A
2.10
2.30
N/A
2.10
2.60
1.30
1.30
1.30
N/A
SMS(Per SMS)
1.50
1.50
1.50
1.50
2.00
1.50
2.00
2.00
1.50
1.50
1.50
1.50
Inte(Per
5.0
5.0
5.0
5.0
N/
5.0
80.
12.
5.0
12.
12.
10.
Important Notes:1. Prices may be subject to change without notice due to partners tariff or FOREX fluctuatio
2. Receiving SMS is FREE.3. Sending/Receiving MMS is charged as normal roaming data tariff.4. For complete list of roaming tariffs, please visit www.mobily.com.sa
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at coffee shop..
at airport
at hotels..
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mobily internet roaming (WiFi)
Package
1 Week
1 Month
3 Month
6 Month
1 Year
Price (SR)
100
250
450
750
1175
Package Size
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
SMS to 1100
internet roam w
internet roam 1
internet roam 3
internet roam 6
internet roam 12
Surf the net with hot-spots in more than 150,000 locations around the globe from airports,hotels, conference venues, including your favorite coffee shops.
How to subscribe?1. Send below SMS commands to 11002. Through mobily website login to your account3. Through USSD menu please send *1100# and then choose number 54. IVR subscription through calling 1100
Software client:
To download the software client that suits your device, visit mobily website, and under InterneRoaming choose whether you want to install in your PC or Mobile device.
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mobily internet roaming (wifi) - FAQs
What is Mobily Internet Roaming- WiFi?
This is a service that allows Mobily customers a seamless broadband connectivity at 150,000
locations at key business venues across the globe via WiFi spots.
What do I need to connect?
First of all you need a device that supports WiFi connectivity, and then you will need a valid usname and password. Also you will need to install Mobily Wi-Fi application into your laptop andhandset, in order to enjoy the new service.
Mobily internet roaming-WiFi Coverage Map.
Mobily Internet roaming-WiFi coverage map gives you the option to check all the Wi-Fi spotsavailable in the area, city, and country you are traveling to. The coverage map also includes thefor all the airports, hotels, and cafes with coverage.
Is there a size limit for the package types?
Size limit is the most important feature that characterizes Mobily Internet roaming WiFi servic
there is no limit for any package and no hidden costs.
How can I use this service?
- First you have to download the applications for this service for your laptop and handset.
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mobily internet roaming (wifi) - FAQs
- After downloading the application, install the applications into your laptop and handset. Inseyour given username and password in the required fields.
- You can use the search field in your Mobily connect client to find available hotspots.
- Wait for the Mobily detector in your computer system tray to notify you that Wi-Fi networwithin range.
On what will I be charged?
The only charges you will be paying are the subscription fee to the service, there is no additionahidden cost.
I forgot my password, what should I do?
In case you lost your credential for Mobily Internet Roaming service, please send internet roamto 1100. If you have an active account then you will receive SMS with your username andpassword.
How to download and install the clients?
For Windows OS laptops
Download the client from Mobily website and follow the instructions to install it . Turn on WiFi function on your laptop.
launch your Mobily Internet Roaming client
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mobily internet roaming (wifi) - FAQs
The client will find the available network and it will connect to it automatically (where Mobilogo is next to it)
Enter your username and password, and click OK.For MAC laptops:
Download the client and install it on Mac 10. 5 or above from mobily website
Launch the client once the installation is success.
You will be prompted with below 2 options "iPassConnect Only" "iPassConnect and Airport"
Click on "iPassConnect and Airport" then iPassConnect wireless icon will be added in the mebar. You can select any option whichever is appropriate to your set up.
Click on iPass icon on the menu bar
Select "iPassConnect Preferences"
iPassConnect UI will be launched. Go to UPDATES tab, type in the configuration code asFGCJMK-13A and select APPLY.
Type in user credentials and type the domain mobily.com.sa
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mobily internet roaming (wifi) - FAQs
For IPhone: Access the App store directly on your iPhone via the "App Store" icon, or you can access the
store via iTunes on your Mac or PC. (you must have active account with iTunes to download
application)
Type ipass in the search field and then press search button Now download the application to your iPhone Launch the ipass application. Insert given username and password in the required fields. Enter the configuration code DECJJJ-13B (if required)
Enter the domain mobily.com.sa(if required) Select a network that ipass logo is next to it. Enjoy Mobily internet roaming service.
For Blackberry: Download the software installation package from Mobily website. Save the ipass Global Wi-Fi (Internet Roaming service) for BlackBerry installer files to a
convenient location on your PC. There are two types of file: an iPC.alx file and several .cod fi Connect your Black Berry Smartphone to your PC using the USB cable.
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mobily internet roaming (wifi) - FAQs
Launch the BlackBerry Desktop Software in Windows (Start > Programs > BlackBerry > DeManager.)
Click the Application Loadericon. The Application Loaderwindow will be displayed.
Click the Start button in the Add / Remove Applications pane. The Application Loader willconnect to the device and search for available device software,
Click Browse and navigate to the folder containing the ipass Global Wi-Fi (Internet Roaminservice) installer files from step 1. Select the iPC.alx file and click Open.
Click Next. The Summary of your selected actions will be displayed.
Click Finish to begin installation. A complete message will be displayed once installation is com
Close the BlackBerry Desktop Manager window and disconnect the USB cable.
Entering a Configuration Code
Launch ipass Global Wi-Fi (Internet Roaming service).
If the Client Configuration screen appeared then type GIEIJO-13D and click Configure. Note
configuration codes are case sensitive.
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mobily internet roaming (wifi) - FAQs
Setting iPass Credentials
Launch ipass Global Wi-Fi (Internet Roaming service).
Press the Menu key.
Click Login Information. The iPass Login Information screen will be displayed,
Type your Username, Password and Domain name mobily.com.sa
If desired, check the Save Password check box. If you do not save your Password, you will bprompted to retype it before each ipass Global Wi-Fi (Internet Roaming service) connection
For Nokia S60:
Download the software installation package from Mobil website. Open Nokia PC Suite. Click Install applications, the Nokia Application Installer window
appears.-Make sure that your handset is in sync with your computer.
Choose the appropriate ipass Global Wi-Fi installation file and double click on it.
Follow the installation directions. The software can be placed either in the default location(Communicator Memory) or on the SD card.
You can also install the client on the device by transferring the installer through Bluetooth oryour handset from your laptop/desktop.
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mobily internet roaming (wifi) - FAQs
Entering a Configuration Code
Launch ipass Global Wi-Fi (Internet Roaming service).
If the Client Configuration screen appeared then type GFGGKN-13C and click Configure. No
that configuration codes are case sensitive.
Getting Started
Launch the ipass Global Wi-Fi and use the right navigation key or joy stick to open the Men
From the Menu, choose User Credentials. The Login & Password dialog box appears.
Enter your Login name, Password and in the Domain filed enter mobily.com.sa
To save your password, select Save Password and change the status to Yes. Click Options and then click Select to continue.
For Windows Mobile 5 handsets
Download the iPassConnect (Internet Roaming service) installation file from Mobily websiteyour PC.
On your PC, double-click the file to begin installation.
Proceed through the installation wizard. Review the End User License Agreement. You must accept the Agreement in order to install the sof
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i i i ifi
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mobily internet roaming (wifi) - FAQs
To install iPassConnect on your device:
Download the iPassConnect installation CAB file and copy it to your device.
Open Explorer, locate and tap the CAB file to begin installation. Note that existing versions, will be over-written.
The installation wizard takes you through the various steps to complete the installation. Youaccept the EULA in order to install the software. Once the installation process is complete, ywill see an iPassConnect icon in the Programs list. Your device is now ready to connect.
Setting Credentials
Before connecting for the first time, you should confirm that your login credentials have beenentered correctly.
Tap Menu > Settings > Login Information.
Enter your User Name and Password in appropriate fields.
In Domain, Enter mobily.com.sa
In Project, if a project code is required, select one from the drop-down list.
Select the Save Password check box if you want iPassConnect to store your password.
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BlackBerry around the world
free
BlackBerry internet service (BIS)
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BlackBerry internet service (BIS)
Country
Australia
Austria
Bahrain
BulgariaCanada
Czech Rep
Egypt
France
Germany
Greece
Hong Kong
Hungary
Optus
T-Mobile
Batelco
Globul
Rogers
T-Mobile
Etisalat Misr
Bouygues
T-Mobile
Cosmote
China Mobile
Magyar Tel
Country CountryOperatorOperator Operator
Bring your Blackberry & stay connected while on the go.
Subscribe to BlackBerry service and enjoy 5MB free while roaming
5MB is for BB email checking and not browsing in selected operators below. After 5MB is
consumed additional usage will be charged as per International Roaming Charges.
Indonesia
Indonesia
Italy
JordanKuwait
Malaysia
Netherlands
Nigeria
Pakistan
Philippines
Poland
Qatar
Romania
Russia
Slovak RepSri Lanka
Oman
Turkey
UAE
UK
USAYemen
Excelcomindo
Indosat
TIM
OrangeWataniya
Celcom Axiata
T-Mobile
Etisalat
Ufone
Globe TelecomERA
QTEL
Cosmot
MTS
T-MobilEtisalat La
Nawras
Avea
Etisalat
Vodafon
T-Mobil
MTN
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SMS without limits
while roaming only for SR 10
enjoy sending unlimited Roaming SMS
from anywhere in the world for SR 100
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Raselni Tejwal
With Raselni Tejwal, you dont need to think or ask about SMS roaming rates. Mobily Raselni Twill give you the ability to send unlimited SMS while roaming at a flat rate of SAR 100/month
Service Target CustomersAll Mobily Prepaid & Postpaid customers
Service Subscription Fee
The subscription fee of Raselni Tejwal is 100 SAR/month.
How to subscribe to Raselni Tejwal
By sending the following SMS Commands to 1100English Raselni Arabic
Through USSD menu by dialing *1100# Roaming Raselni Tejwal Subscribe.
How to use Raselni Tejwal service:
1.Send Direct Raselni Tejwal
1. Dial *125*1* followed by the mobile number you want to send the SMS followed by # and
then press send. e.g.: *125*1*056xxxxxxx# Send.
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Raselni Tejwal
2. After sending, a message box will appear asking you to enter your message in 30 seconds
3. Click OK to send the SMS to the mobile number you keyed in earlier.
4. You will receive a message to indicate that your message has been successfully sent2.Sending ready messages (Templates)
Raselni Tejwal provides ready messages templates too. How to use these templates is shown the steps below:
1. Dial *125*2* followed by the mobile number you want to send the SMS followed by # andthen press send. e.g.: *125*2*056xxxxxxx# Send
2. After sending, a message box will appear including all the available messages templates.
3. Choose the template number you want to send and press send.
4. You will receive a message to indicate that your message has been successfully sent.a
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With Mobily Roaming Collect Call service you will have the ability to make a call while roaminoutside the Kingdom and the recipient will pay for the call on your behalf.Simply dial *99* and the mobily number you want to call followed by # and OK.
Call recipient will be charged local rate if the caller is roaming in Tejwaly and Raqi countries.* 9 9 * 0 0 9 6 6 5 6 0 1 0 0 0 # O K o r s e n d
roaming collect call FAQs
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roaming collect call - FAQs
What is the service of Roaming Collect Call?
Roaming Collect Call is a roaming service that allows Mobily Subscribers to make calls whereinrecipient of the call makes the payment after accepting the call.
Is the Roaming Collect Call service available to all types of lines (Postpaid & Prepaid)?
No. The Roaming Collect Call service is only available for Prepaid lines.
Is there a certain charge or monthly subscription fee for the Roaming Collect Call?
There is no activation or subscription fee for the Roaming Collect Call service.
How do I make a Roaming Collect Call?
You can make a Roaming Collect Call by dialing *99*0096656XXXXXXX# OK.
E.g. you are roaming in Jordan and you want to make a Roaming Collect Call to the customer c
No. 056 010 1100. Dial *99*00966560101100# OK. After doing this, the call will be directthe recipient. The recipient will receive a voice call from Mobily," You have a Roaming collect cafrom the number 00000. The cost of this call is x/min. To accept the call press 1, to reject the
press 2 or hang up
roaming collect call FAQs
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roaming collect call - FAQs
Who does pay the cost of the Roaming Collect calls?
The recipient of the call always pays the cost of the Roaming Collect Calls.
How are calls charged in countries where there is Tejwaly service?The recipient of the call will be charged local rate if he/she is roaming in Tejwaly and Raqi count
Is it possible to use this service with lines of other Telecom companies?
It is not possible to use this service with lines of other telecom companies. This service is availa
only to Mobily subscribers.
Can we use this service if the recipient of the call is outside the KSA?
No. you can not use this service if the recipient is outside of the KSA.
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in-flight & maritime roaming - FAQs
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in-flight & maritime roaming - FAQs
What is In-Flight & Maritime Roaming?Mobily enables its subscribers to use their GSM mobile phones and smart phones, such asBlackberry, during flights after takeoff and before landing, and to remain connected to the w
even when in the middle of the ocean.
How can I subscribe on Mobily in-flight & Maritime roaming service?You have to be subscribed on Mobily roaming service
How can I activate Mobily in-flight roaming service?The service is activated automatically; all you have to do is check whether the aircraft you areboarding offers In-flight roaming service. The service is available on limited aircrafts with selecAirlines carriers.
Does Saudi Airline have the Mobily In-flight service?Yes, you will enjoy voice, SMS, and Internet services with only Saudis new Airbus A330.
How would I know if the aircraft I am boarding offers the service?The flight attendant will announce if the aircraft offers In-flight roaming before the plane takes
in-flight & maritime roaming - FAQs
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in flight & maritime roaming FAQs
How to activate In-Flight & Maritime roaming service?The service is activated automatically once you are within Mobily In-fligh or Maritime Roamingcoverage.
How to deactivate In-Flight & Maritime roaming service?The service is deactivated automatically once you leave the In-Flight or Maritime roaming servcoverage.
Does the service work with all airlines and ships?No, the service is limited to certain airlines and marine vessels with limited number of flights and
in-flight roaming coverageOn-Air CoverageAir passengers today can use Mobile OnAir to stay in touch as they fly on over10,000 flights emonth, to over 280 cities in over 70 countries across Europe, the Middle East and North AfricOnAir has operated more than 65,000 fully connected flights to date. List of airlines operatingservice on some flights.
Saudi Arabian Airlines TAP (of Portugal) Wataniya AirwaysRoyal Jordanian Airlines BA (British Airways) Qatar Airways
in-flight & maritime roaming - FAQs
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in flight & maritime roaming FAQs
Oman Air EgyptAir AirAsia
Libyan Airlines TAM (Brazil) Air New Zealand
Aeromobile CoverageAeromobile is now operating the service on 74 Emirates aircrafts operating about 200 flights dwith more than 40,000 subscribers attaching weekly, as well as operating the service on 1Malaysian airline covering 14 different destinations.
Maritime Roaming Coverage
Large numbers of ships are covered under Mobily Maritime roaming service on various routes odifferent oceans and seas. List of networks covering the service on some ships
Maritime Seanet MCP Net
On-Waves Telecom Italia SPA
recharge while roaming
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recharge while roaming
1. Roam with Etisalat UAE and Etisalat Egypt and recharge using their top-up vouchers, witheasy to follow instructions.
2. Through Credit Transfer service. You can ask a family or friend to top-up your prepaid line
using their prepaid line credits.3. Bring along a mobily recharge voucher with you and follow the instructions. You may
check whether the country or operator you roam on supports USSD (Star command)service.
For more information, you can call mobily Customer Care 1100 or by visiting www.mobily.co
directory services
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directory services
Wherever you are, mobily wants to keep in touch with you and provide you with services to h
a worry-free trip - business or leisure.
mobily Menu is your roaming directory on mobilys top visited countries providing informationhotels, car rentals, restaurants, airlines, and Saudi Embassies phone number.Simply: Dial *1100# to access mobily USSD menu Choose option 5 which is "Roaming" Choose option 1 which is "Roaming Info"
Browse roaming directory for each region, country and city
Customer Service Hotline
You can contact mobily Customer Care by dialing +966 560101100 (international call rate ischarged). Available 24 hours a day 7 days a week (including public holidays).
making calls while roaming
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g g
Calling back to Saudi Arabia:
Example: Calling mobily Customer Service hotline: (056) 0101100
You may refer to the country codes provided on this user guide.
This is a standard format you can use to call other countries. Just place the country code, thArea/Mobile code without the leading (0) then the subscribers phone number.
Calling a Number in the visited (roamed) country:
Example: Calling an Etisalat UAE subscriber when in UAE: (050) 1234567
+ o r 0 0 9 6 6 5 6 0 1 0 1 1 0 0
o r
+ o r 0 0 9 7 1 5 0 1 2 3 4 5 6 7
0 5 0 1 2 3 4 5 6 7
sending sms (text messages) while roaming
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Sending SMS to Saudi Arabia
Example:Send text message to (056) 0101100)
You may refer to the country codes provided on this user guide.
This is a standard format you can use to send SMS to other countries. Just place the country
code, the Area/Mobile code without the leading (0) then the subscriber s phone number.Sending SMS to a Number in the visited (roamed) country
Example: Texting an Etisalat UAE subscriber when in UAE: (050) 1234567
+ o r 0 0 9 6 6 5 6 0 1 0 1 1 0 0 s e n d
+ o r 0 0 9 7 1 5 0 1 2 3 4 5 6 7 s e n d
s e n d0 5 6 0 1 0 1 1 0 0
o r
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country codes list
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Country
AFGHANISTAN
ALGERIA
ARMENIAAUSTRALIA
BAHRAIN
BANGLADESH
CHINA
CYPRUS
DJIBOUTI
EGYPT
FRANCE
GERMANY
GHANA
HONG KONG
INDIA
Code
93
213
37461
973
880
86
357
253
20
33
49
233
852
91
Country
INDONESIA
IRAN
IRAQITALY
JORDAN
KUWAIT
LEBANON
LIBYA
MALAYSIA
MOROCCO
NIGER
NIGERIA
PAKISTAN
PALESTINE
PHILIPPINES
Code
62
98
96439
962
965
961
218
60
212
227
234
92
970
63
Country
QATAR
RUSSIA
SOUTH AFRICASPAIN
SRI LANKA
SUDAN
OMAN
SWEDEN
SWITZERLAND
SYRIA
TUNISIA
UAE
UK
USA
YEMEN
Cod
974
7
2734
94
249
968
46
41
963
216
971
44
1
967
saudi embassies & contact numbers
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Country
Algeria
Australia
BahrainCanada
Egypt
Egypt
Egypt
FranceIran
Italy
Jordan
Kuwait
Lebanon
Libya
City
Algiers
Canberra
ManamaOttawa
Cairo
Alexandria
Suez
ParisTehran
Rome
Amman
Kuwait City
Beirut
Tripoli
Phone Number
+213-21-914902
+61-2-62507000
+973-1-7537722+1-613-2374100
+20-2-7614308
+20-3-4977590
+20-62-3334016
+33-1-56794000+98-21-2288543
+39-06844851
+962-6-5924154
+9652550021
+961-1-860351
+218-21-3330486
Country
Morocco
Oman
QatarSouth Africa
Sudan
Syria
Tunisia
TurkeyTurkey
UAE
UAE
UK
USA
Yemen
City
Rabat
Muscat
DohaPretoria
Khartoum
Damascus
Tunis
AnkaraIstanbul
Abu Dhabi
Dubai
London
Washington
Sanaa
Phone Numb
+212-53-763
+968-2-4601
+974-448320+27-12-3624
+249-183-47
+963-11-333
+216-7-1233
+90-31-2468+90-21-2281
+971-2-4445
+971-4-3979
+44-20-7917
+1-202-3423
+967-1-2404