UST GLOBAL | Robotic process automation in retail sector 1
Table of Contents
Value proposition of RPA
Possible areas of RPA applicability inretail sectorE-commerce and Supply chain
IT services
Critical areas of retail organizationalreadiness
An overview of RPA 2
3
4
8
How UST Global can help you 10
5
RPA possibilities for implementation inHR services and finance & accountingservicesHR services
Finance and accounting
67
Business benefits in Retail from RPAimplementation 9
UST GLOBAL | Robotic process automation in retail sector 2
Robotic process automation (RPA) is fast becoming one of the most disruptivetechnology development that is improving service delivery. RPA is receiving wide acceptance in many
industries as it can be applied in many
structured, repetitive and rule based tasks.
For instance, the Retail companies can
adopt RPA into their existing processes
such as:
An overview of RPA
RPA involves the use of technology to interpret existing application software to automatically process a transaction or complete a process.
When aided with machine learning, RPA can mirror human capabilities ofperception and reasoning.
Order processing and payments
Procurement and inventory management
processes: monitor inventory, generate
notifications
Regular communication between
manufacturers, suppliers, transportation
service providers, and customers.
Gather information about business patterns
to reveal potential supply chain disruptions.
RPA can considerably reduce the requirement for people to perform high-volume IT support, workflow, remote infrastructure, and back-office processes.
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Value proposition of RPA
RPA adds value to the firm through aiding theoptimization and cost effectiveness of business processes. With businesses focusing on improving efficiency, cost reduction, compliance anddeploying employees on high-value tasks RPAbecomes highly valuable.
Productivity and efficiency
Robotic automation tools are faster than human
FTEs and can function 24/7
Accuracy
Automation phases out human intervention, thus
reducing possibility of human errors
Scalability and flexibility
The ability to replicate robotic tools across
geographies/business units increases scalability
and flexibility
Cost savings
Robotic automation tools are up to 65% less
expensive than offshore based FTEs
Compliance
Robotics allows data and processes to be
retained onsite
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Possible areas of RPA applicability inretail sector
Few of the top challenges which the supply chain function faces today includes, determining which supply chain improvements to focus on, laggingperformance metrics and dealing with wide sweeping complexities between warehouse, manufacturing facilities, transporters and customers
E-COMMERCEAND SUPPLY CHAIN
Inventorymanagement
Demand andsupply planning
Quote, invoice andcontract management
Freightmanagement
Returnsprocessing
Work ordermanagement
Analytics Call center process Business intelligence
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Automation in IT needs to be focused on initiatives that requires innovative thinking and capability to handle critical organizational tasks currentlyconsuming time
IT SERVICES
Installation FTP download,upload and backup
Server applicationand monitoring
Synchronizing, deletingand emptying folders
Filemanagement
Email processingand distribution
Email related tasks Batch processing
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RPA possibilities for implementation in HRservices and finance & accounting services
With the amount of form filling, data gathering,updating, disseminating and request process, HR may find it difficult to focus on anything other thanadministrative work
HR SERVICES
Payroll Time and attendancemanagement
Stock administration
Compliancereporting
Personneladministration
Payslipmanagement
Benefitsadministration
Recruiting process Education andtraining
Onboarding
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It is an analytical and efficiency critical age wherethe F&A time is much better spent on talkingwith customers and vendors and streamliningprocess end to end.
FINANCE ANDACCOUNTING
Procure to pay Record to report Sales order
Incentive claim Trend tracking Order to cash
Supply chainvendor set up
Collection
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Critical areas of retail organizationalreadiness
Deployment of RPA in a smooth manner so as to achieve success andovercome challenges need to focus on specific areas of criticality.
During the introduction, implementation and management of RP, the firm needs to be well prepared in the below four critical areas.
ConceptAcceptance
Close collaborationwith IT
Achieve the confidenceand support of C levelexecutives
Convince them of thebusiness value added 01
02
03
04Competencydevelopment
Gain necessary skills tohandle possible bottlenecksthat can arise when robotsexecute the process
Set up RPA center ofexcellence
Business caseprepared
A fine-grained understandingof the actual current costs ofthe business process to beautomated
Quantify savings to be achievedwith a robot
Include changemanagement plan
Have the buy-inform IT unitsuccessfully implement RPA
Support from IT neededduring technical challengesthat can arise during RPAimplementation
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Business benefits in Retail from RPAimplementation
RPA strengthens effectiveness and efficiency of operational and technical activities.
Enable enterprises to track every step and systematically document them. This helps them to be more compliant with industry and audit regulations.RPA is creating a shift beyond labor arbitrage in helping to decrease theoperational costs. Employees can devote their time to complex tasks, adding value to the existing processes. They can be involved in activities that call for greater human intervention
Automating a highly optimized process provides risk free and zero-errordelivery. The software requires testing, training and governance to getdesired outputs. Automation results in more efficient and error-freeprocesses, giving employees more time for direct interaction with customers, enhancing their experience, improving customer satisfaction and building their relationship with the company. Execute more work in less time, thereby gaining control of resource requirements during peak processing periods.
OPERATIONALEFFICIENCY
TECHNICALEFFICIENCY
Reduceddelivery risk
Data Collation& Migration
Regulatorycompliance
ApplicationIntegration viaUser Interface
Efficiency/Cost basereduction
CustomerSatisfaction
Auditing &Security
Flexibility/Multi-Tasking
Quality/Accuracy/
Risk Mitigation
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How UST Global can help you
With our RPA capabilities we offer to our customer end-to-end services taking care of both functional and technical aspects and result in high business value impact. A core team will be assigned to your business to provide and utilize our accrued knowledge and experience of RPA in your organization.
We combine in-depth technological expertise and significant business and sector focused experience. With these attributes we quickly recognize what you require and deliver with precision to fulfil your requirements.
UST Global can carry out these functions for our customers
COMPETENCY TEAM
Customers
People
TechnologyProcess
Consulting
Regulatory compliance
IT support
Training
RPA technology platform
Implementation support
RPA operations
ABOUT UST GLOBAL
UST Global is a digital technology services company that provides next
generation digital solutions for Global 1000 companies. Our mission is to
‘Transform Lives’ using the power of digital technologies and the focus is
on digital services and solutions. With a business model of ‘fewer CLIENTS,
more ATTENTION’, UST Global strives for excellence in providing our
clients with the best service and commitment to long-term client success.
Headquartered in Aliso Viejo, California, UST Global has over 17,000
associates operating in 25 countries across four continents. For more
information please visit www.ust-global.com
Corporate OfficeUST Global®, 5 Polaris Way, Second Floor, Aliso Viejo, CA 92656
Tel: (949) 716-8757 Fax: (949) 716-8396www.ust-global.com
For further information, please contact
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USTGlobal ®
Sunil Balakrishnan | Vice-President | UST GlobalEmail: [email protected]