The Power of Transformational ERP
Return-on-Investment &Customer Testimonials
e-Emphasys ERP: Next-Generation Dealership Management System
e-Emphasys ERP: The Industry Leader for Heavy Equipment Dealers
Our Producte-Emphasys is the world’s premier ERP platform designed specifically for heavy equipment dealers. We are unparalleled in our proven delivery of transformational excellence in the industry.
• An Unrivaled Record of “Industry Firsts”: • Successful delivery and deployment of dealership ERP
software in 17 countries • Integrated Industry Best Business Practices • Real-time Business Analytics & Dashboards • Flexible OEM Interfaces• e-Commerce Customer Portals• All our customers use one version of the e-Emphasys
solution, with little to no customization• We can deploy either in the Cloud or on Premise
• Over 3,000 Man-Years of Development in our Industry-Specific ERP Platform
• Industry Best Practices that Align Operations with Business Strategies that Result in Tangible ROI and Business Benefits (see next slide)
Our Core Strengths• Exclusive focus on the heavy equipment dealership industry since 2003.• Trusted to transform dealerships globally • Proven to deliver the fastest ROI and the best customer experience in
the industry
Technology• On premise, 100% cloud-based, or hybrid model with a fully-integrated
set of comprehensive capabilities• Full suite of products – ERP, CRM, Business Intelligence, Customer
Portals & 360, Field Service & Scheduling, Mobility, RFID – all built specifically for the heavy equipment dealership industry
• Endorsed by Gartner, the World’s #1 Analyst• “Feature rich and well established Enterprise Solution for the Equipment
Service Management Industry” - William McNeill, Gartner
Customers• Global reference customers on four continents.• 13 years without a single, failed implementation• Blue chip relationships with leading OEMs
e-Emphasys ERP: Award-Winning Dealership Management System
e-Emphasys ERP: A Proven ROI for Heavy Equipment Dealers
Business Benefits Reported by e-Emphasys Customers:
CEOJohn Kimball
Things that use to take 2 days now take 10-20 seconds!
One of the first things I do every day is look at our Business Intelligence (BI). With BI you
can easily detect what items are not moving.
With e-Emphasys, we have seen a significant reduction in time to generate financials, it’s
1/3 of what it was. e-Emphasys is designed to get a lot of things right up front!
It’s a complete and feature-rich system, we can track depreciation, service history,
warranties, costing between branches and full machine cost. The Warranty Receivable
tracking is very good from service through accounting.
e-Emphasys has changed the way we do business, increased our efficiency, delivered a
50% reduction in Service Admin cost, created a paperless office, and driven significant
advantages in inventory management.
Actual Customer Testimonials
PresidentJohn Coughlin
I can confidently say that e-Emphasys ERP is the industry’s most sophisticated dealership
management system and I would recommend it to other growing equipment dealers.
We now have much more visibility over our operations, making it easier to analyze and make
decisions proactively.
With e-Emphasys ERP we are leveraging the latest technology to improve communications
with our OEMs and integrating processes that were previously manual.
Our investment is already delivering, our efficiency and productivity matrix has gone up in
less than one year and the revenues have grown by 32%!
Actual Customer Testimonials
Sr. Managing DirectorBob Dimmitt
Decisions on data can be made much faster! Business Intelligence (BI) has a great capability to
give you equipment sales by location – essential for tax purposes etc.
e-Emphasys has a very capable business mapping system. It is very flexible!
With e-Emphasys, you enter things 1 time vs. 5 - much less chance of error. e-Scheduler
automatically saves time, too. Processes reduced on average by 20%.
We all travel and we can use our iPhone and iPad to see the same data as on our desktop. It’s all
at your fingertips, we’ve become quite dependent on BI!
Cobbling together various systems as we grew at multiple branches was not efficient. We
looked around at various systems and we liked the flexibility of e-Emphasys. We couldn’t find a
software system that handled everything we needed, but e-Emphasys is very unique and saved
us quite a bit!
e-Emphasys are very easy to deal with. Our overall Implementation was very easy, the fact that
e-Emphasys has done so many of these implementations, they were always there. To me, the
main word is flexibility; different ways of looking at the data.
The biggest thing was dealing with various systems. There was incredible duplication to try to
end the month. But today with e-Emphasys, all the info is there at your fingertips: by branch,
rentals, service, etc.
Actual Customer Testimonials
CFORick Krause
Our implementation was planned for 3 ½ months. We launched on time and most
importantly, started invoicing on day 1!
e-Emphasys allowed us to be more efficient by integrating with tax software, saved us almost
100% of previous efforts.
e-Emphasys ERP allowed us to grow our topline revenue by several % Points. More
importantly, it allowed us to grow our Profitability at 3X the sales growth!
e-Emphasys has changed the way we do business. Real-time information has helped us grow
our bottom line. One of the features I appreciate most is that a single database allows us not
have any duplicates with customers who are also vendors.
Using e-ServiceTech we improved our capture of billable tech time by 10%!
Our techs are now more efficient. With e-Scheduler they can see real-time information and
we get real-time recordings of their time on work orders. Great integration with Volvo!
I recommend e-Emphasys to bring great benefits to your bottom line. The team is
outstanding.
Actual Customer Testimonials
CFOPeggy Smith
e-Emphasys ERP provided a ready-made business practices framework that we were able to
customize to meet our own specific business needs.
With e-Emphasys, we have been able to halve the financial close process from 4 days to 2.
e-Emphasys ensures accuracy and integrity of data across all of our operations. Linder is
experiencing the Single Version of Truth!
With e-Emphasys ERP we have a finance system using the latest technology that should
enable us to improve our business flexibility and efficiency. e-Emphasys has become a great
team member!
We particularly like the new tools we have from the dashboard and BI. It enables us to slice-
and-dice the information in a quick and easy manner, even at the operational level.
Actual Customer Testimonials
VP - FinanceTanya Groft
e-Emphasys Business Intelligence (BI) has reduced time drastically! I look at BI for WIP on a
daily basis.
Huge growth! Since we began using e-Emphasys, our processes and people have both seen
tremendous growth! We maintained - and kept labor force at a minimum – by using e-
Emphasys.
The mobile apps are very good. With eServiceTech and e360, we can see a customer’s
account, read texts, and email is great! Tremendous benefits. We now close service work
orders in 10 days!
Since we started with e-Emphasys, we have doubled our revenue! Because of e-Emphasys we
are way more streamlined!
Customer Satisfaction is key to us, both for our internal and external stakeholders. e-
Emphasys blew the competitors out of the water! The software is up to date and, overall, it is
night and day for speed! The platform also upgrades very smoothly.
The most improvements were in inventory control. e-Emphasys narrowed down processes
making them nice and clean and easy to follow.
Actual Customer Testimonials
VP - ServiceSteve Stafki
Time to invoice has reduced from high 20’s to 5 days or less, the interest savings alone is huge!
With the system streamlined, e-Emphasys saved hundreds of thousands of dollars every year
in interest cost. Now we get our money back on invoices in 15 days!
e-Emphasys people are some of the nicest and smartest you’ll ever meet. They have my best
interest at heart when creating the product, and that’s what gives them joy. I feel Like I am
their only customer!
e-Emphasys ERP easily exceeded 100% efficiency; cutting our technician paperwork labor time
from 2-3 hours to 15 – 30 minutes. It is mind blowing!
Our warranty process has gone from cumbersome to seamless. If we have a warranty claim it’s
filed today, and that’s $$ back in our pockets right away!
Service Techs’ efficiency was very low. With e-ServiceTech, it just takes 15-30 min of admin
work a day. Techs now spend the time on what they love, which is fixing machines.
Actual Customer Testimonials
VP - Product SupportBrian Loderhose
eServiceTech has created huge improvement in time savings - they’ve gone from 1 ½ hours
to 1 – 2 minutes. On a tablet, we can take pictures of repairs and upload to a work order.
Voice record for eService Tech are great – they can talk their report and it goes directly into
e-Emphasys ERP!
We invited Volvo dealers to visit our HQ and give e-Emphasys a drive. Out of the four that
came in, all 4 went with e-Emphasys!
Our efficiency has gone up tremendously, 75% better than we were!
WIP has improved by 75%. Over 60 days used to be at 30%. Today, 90% is under 60 days!
Our revenue in service has increased 30% this year – eServiceTech has improved that process
greatly!
Business Intelligence (BI) has helped revolutionize our business!
e-Emphasys has sped up our batch time by 90%! OEM integration worked extremely well!
We were able to cut our time spent doing inventory by 30%! Audit/spot check parts, cycle
counts, inventory for parts is really nice. Cycle counting: it sped up our time of inputting data
by 50 – 60%!
Actual Customer Testimonials
VP – Product Support & OperationsStephen Searcy
The e-Emphasys methodology helps you optimize your business processes. In just a few
months, we see data that we could never see before!
Support - I was surprised and shocked at how fast they respond, their level of expertise, and
how they stayed on top of any issues.
e-Emphasys outshines the rest of the competition. I was surprised how well they knew how
the dealership worked, and their deep knowledge of the heavy equipment business.
They are experts at what they do, I trust them and I buy into what they are telling me. They
know the processes and implement best practices through AED standards.
e-Emphasys exceeded our expectations. They are proactive with data versus reactive. The
implementation team was outstanding. The eCare post support group is excellent!
Without a doubt, I would recommend e-Emphasys. They are experts at the heavy equipment
industry. I highly recommend to any Volvo dealer, they cater to the Volvo dealership and I
think any dealer would be very pleased.
Business Intelligence (BI) is the best thing since sliced bread! Gives you anything you could
imagine!
Actual Customer Testimonials
VP – Sales & MarketingJon Shilling
Our customer satisfaction has improved in many ways. We can look up inventory right
on the spot when you are sitting in front of the customer!
We have seen a drastic increase in business. In my opinion, if we had still been on the old
MTA system, we would not have been able to handle it.
The most improvements are in parts tracking and e-Sales. We now do a much better
job of keeping track of inventory.
Our sales guys have benefited in numerous ways – with their iPad or mobile device, they
can see customer information, past inventories, purchases, rentals, etc.
If another dealer asks me if I would recommend e-Emphasys, I tell them it is definitely
worth it to take their time to look at it!
Actual Customer Testimonials
Thank You!
e-Emphasys ERP: Next-Generation Dealership Management System