Roles & Responsibilities of Line Managers
Roles we play …
• Leader• Coacher, Mentor• Trainer• Counsellor
Staff Supervision ...
Earlier approaches Forceful
Managing people Leading staff
LeadershipTransformational
Transactional
Leadership...
Ability to influence a group towards achievement of
goals
Transformational Leader
Transactional Leader
Manager Vs Leader Administration A Copy Maintain Focus on systems Relies on control Ask how and when Accept the status
quo Short range view
Innovation Original Develop Focus on people inspires on trust Ask what and why Challenges the
status quo Long range vision
Leader…
Imagination Intuition Insight
To be an exceptional leader…
Humility Competence Approachability Discipline Conviction
To be an exceptional leader…
Decisiveness Knowledge Direction Clarity Charisma
Coaching,Mentoring
Coaching is… "a process that enables learning and development to
occur and thus performance to improve through a variety of styles, skills and techniques, appropriate to the context in which the coaching takes place"
Processes that enable individuals to achieve their full potential
Mentoring is... "off-line help by one person to another in making significant transitions in knowledge, work or thinking"
Performance Coaching & Mentoring
Skills Coaching & Mentoring Personal Coaching & Mentoring
Trainer Identifying T&D needs Arrangement of suitable training Development plans & strategies Review plans Reinforcement Follow up action Impact Evaluation
Benefits Increased job satisfaction Increased employee motivation Increased efficiencies in processes Increased innovation Enhanced company image Increased capacity to adopt new
technologies and methods
Counselor
Counseling…
any relationship in which one person is helping another person to better understand
and solve some problem
People are helped to…
express themselves identify, sort-out, clarify their
problem identify non-helpful patterns learn, more helpful coping skills identify and achieve goals
Need for counseling
Anger Anxiety Codependence Denial Defenses Shame
Benefits
Improved communication Optimum stress levels Developed self
esteem/image Optimum conflict levels Improved teamwork
Responsibilities… Developing positive attitudes
and behaviour Identifying Training and
Development needs Maintaining discipline
Identifying future potential of employees and career guidance
Managing performance and providing performance feedback
Identify employee needs and take necessary measures Working environment Welfare facilities Recreational
Thank You
Nishantha Ratnayake
HS/MPPL
HR Division - 605
