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© Knowledge Associates International Ltd. 2010 1
Understanding the 4 Dimensions of Knowledge Management
KM Middle East
Ron Young, CKO, Knowledge Associates International
© Knowledge Associates International Ltd. 2010 2
Workshop Objectives
Give a good understanding of the four dimensions and their interconnectivity
Provide a robust KM framework for the four dimensions
Share and discuss experiences in applying different KM dimensions
Provide an assessment tool built around the four dimensions
Discuss different KM strategies, methods and tools for each dimension
Discuss ordinary and extraordinary KM
Discuss operational and strategic KM
Discuss principles led KM
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© Knowledge Associates International Ltd. 2010 3
Workshop Agenda
Session 1 – An overview and a KM framework for the 4 dimensions of KM
– Extraordinary, ordinary, strategic and operational KM
– Principles led KM
Session 2
– Personal KM (theory & practice & benefits)
Session 3
– Team KM (theory, practice and benefits)
Session 4
– Organizational KM (state of the art & strategies
Session 5
– Inter-Organizational KM (state of the art, Global KM)
Session 6
– Summary & conclusions
– Key Challenges
© Knowledge Associates International Ltd. 2010 4
Workshop Approach
To present state of the art KM 2010 and facilitate the sharing of knowledge and experiences of the group
Constructively challenge everything
There is sometimes no absolute answer but probably better solutions
An understanding of the underlying principles and processes is more important than just the content and tools
Copies to be provided of all presentation materials used
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© Knowledge Associates International Ltd. 2010 5
Introductions
Your role...
Your familiarity
with the four dimensions of KM
Your objectives, expectations
& any key issues
© Knowledge Associates International Ltd. 2010 6
Ron Young
Founded Knowledge Associates in 1995
Passionate about Knowledge & Wisdom
KM Educator, Presenter, Consultant, Writer
KM Practitioner since 1993
www.kmmiddleeast.com [email protected] 4
© Knowledge Associates International Ltd. 2010 7
www.knowledge-management-online.com
© Knowledge Associates International Ltd. 2010 8
KM Implementation Overview
KM Executive Briefings, Training
Programmes, Master Classes and Workshops
Stage 1 – KM Audit & KM Strategy Planning
Stage 2 – Design/Develop the Knowledge
Organisation
Knowledge Asset Measurements
Implementation Frameworks
KM Process/Methods/Applications
Knowledge Tools & Knowledge Technologies
KM Team Roles & Responsibilities
Critical Knowledge Worker skills
What?
Why?
How?
How?
Who?
Where?
When?
KM Consulting
KM Systems & Tools
K Worker Training
KM Education
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Ordinary Knowledge Management
&
Extraordinary Knowledge Management
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Operational Knowledge Management
&
Strategic Knowledge Management
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Principles led Knowledge Management
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Knowledge Management Framework
Developed by the Know-Net
Consortium 1998 – 2000
Enhanced by Knowledge Associates
2001-2009
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© Knowledge Associates International Ltd. 2010 13
KM Assessment Tool
© Knowledge Associates International Ltd. 2010 14
The 4 Dimensions of KM
Personal KM
Team KM
Organizational KM
Inter-Organizational KM
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© Knowledge Associates International Ltd. 2010 15
KM is for Everyone
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Personal Knowledge Management
Strategies, methods, tools and techniques
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“Personal Knowledge Management is
the most essential life skill for the 21st
Century”
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Personal Knowledge Competencies
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Group Work / Discussion on Personal
Knowledge Management
© Knowledge Associates International Ltd. 2010 20
Team Knowledge Management
Strategies, methods, tools and techniques
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© Knowledge Associates International Ltd. 2010 21
“Team Knowledge Management is the
most essential team skill for the 21st
Century”
© Knowledge Associates International Ltd. 2010 22
Team Knowledge Competencies
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© Knowledge Associates International Ltd. 2010 23
Group Work / Discussion on Team
Knowledge Management
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Organizational Knowledge Management
Strategies, methods, tools and techniques
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© Knowledge Associates International Ltd. 2010 25
“Organizational Knowledge
Management is at its best when
effective personal and team knowledge
management are combined with an
over-arching KM infrastructure
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Organizational Knowledge Competencies
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© Knowledge Associates International Ltd. 2010 27
Group Work / Discussion on Organizational
Knowledge Management
© Knowledge Associates International Ltd. 2010 28
Inter-Organizational Knowledge Management
Strategies, methods, tools and techniques
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© Knowledge Associates International Ltd. 2010 29
“Inter-Organizational Knowledge
Management is when all stakeholders
are working together as One”
© Knowledge Associates International Ltd. 2010 30
4 Dimensions of KM
KM
Vision
1.Communication
Stage 1
2. Collaboration
Stage 2
3. KM Processes
Stage 3
4.Total Integration
Stage 4
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© Knowledge Associates International Ltd. 2010 31
Group Work / Discussion on Organizational
Knowledge Management
© Knowledge Associates International Ltd. 2010 32
Knowledge Management Framework
Developed by the Know-Net
Consortium 1998 – 2000
Enhanced by Knowledge Associates
2001-2009
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© Knowledge Associates International Ltd. 2010 33
Integrating Distributed Knowledge
• Adaptive knowledge infrastructure
is in place
• Knowledge resources identified
and shared appropriately
• Timely knowledge gets to the right
person to make decisions • Intelligent tools for authoring
through archiving
• Cohesive knowledge development
between JPL, its partners, and
customers
NASA Knowledge Management Roadmap
• Instrument design is semi-automatic
based on knowledge repositories
• Mission software auto-instantiates
based on unique mission parameters • KM principles are part of culture
• KM practices are supported by layered
COTS products
• Remote data management allows
spacecraft to self-command
• Knowledge gathered any place
from hand-held devices using
standard formats on interplanetary
Internet • Expert systems on spacecraft
analyze and upload data
• Autonomous agents operate
across existing sensor and
telemetry products
• Industry and academia supply
spacecraft parts based on
collaborative designs derived from
NASA’s knowledge system
Capturing Knowledge Sharing Knowledge
• MarsNet
• Mars Exploration Rovers
• Space Interferometry Mission
Enables capture of knowledge at the
point of origin, human or robotic,
without invasive technology
Enables seamless integration of
systems throughout the world
and with robotic spacecraft
Enables sharing of essential
knowledge to complete
Agency tasks
Modeling Expert Knowledge
• Systems model experts’ patterns
and behaviors to gather
knowledge implicitly
• Seamless knowledge exchange
with robotic explorers
• Planetary explorers contribute to their successor’s design from
experience and synthesis
• Knowledge systems collaborate
with experts for new research
• Interstellar missions
• Permanent lunar and
Martian colonies
• Europa Lander/Submersible
• Titan Organics: Lander/Aerobot
• Neptune Orbiter/Triton Observer
• Mars robotic outposts
• Comet Nucleus Sample Return
• Saturn Ring Observer
• Terrestrial Planet Finder
2003 2007 2010 2025
Enables real-time capture of tacit
knowledge from experts on
Earth and in permanent
outposts
http://km.nasa.gov Jeanne Holm, Chief Knowledge Architect
NASA/Jet Propulsion Laboratory
© Knowledge Associates International Ltd. 2010 34
Contact Ron Young
Web: www.knowledge-management-online.com
Blog: http://km-consulting.blogspot.com
Facebook: www.facebook.com/ronyoung
Linkedin: www.linkedin.com/ronyoung
Twitter: www.twitter.com/ronyoung
Knols: knol.google.com/ronyoung
Email: [email protected]