Safety Step-Change:
Moving Leadership Engagement
from Good to Great
Chuck Pettinger, Ph.D. Process Change Leader
Today’s Companies are over managed
and under lead
- John Kotter
Management or Leadership?
Supervisors perform their jobs by creating output
through the efforts of others.
Supervision = Management + Leadership:
- “Management” is holding people accountable for
their behaviors.
…Supervisors Manage Behaviors
- “Leadership” is inspiring others to feel responsible
for their own behaviors.
…Supervisors Lead People
Getting the Right People on the “Bus”
Adopters Anchors Farmer (Change Agent)
Acknowledgements to John Bicheno
•Cautious
•Doubts can be insightful
•Goats may lead sheep
•Can be valuable assistants
IF convinced
Goats
•Cannot be trained
•Eat goats and sheep.
•Scare horses.
Jackals
•Key group
•Backbone of the farm
•Need guidance
•Can be led
•Adaptive
40%
Sheep
•Key group
•Need training
•Intelligent
•Work well in teams
•Keep a good rider safe
40%
Horses
•Loyal and intelligent
•Core to change initiatives
•Will lead sheep
Dogs
•Easily up for change, any change
•Leap in quickly without thought
Lemmings
Who Here Supports Safety?
What you do speaks so loudly…
…that I no longer can hear your voice
- Emerson
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Can Leaders Motivate Risky Behaviors?
Don’t provide feedback on safe behaviors
Walk by a risky behavior
Only talk numbers…and mention safety
Don’t “walk the talk”…they don’t wear glasses
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Creating Leadership Engagement
Involvement vs. Engagement?
!!!
Management is doing things right…
Leadership is doing the right things
- Peter Drucker
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Step Change to World-Class P
roce
ss Im
pro
ve
me
nt
Starting
Succeeding
Leading
World-Class
Good Great
Step Change
Evolve our Safety Leadership
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How do we Evolve our Leadership?
Make it Personal
Trust Active Caring
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People do the
Things we Want
Even When
No One is Watching
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Character is what we do when no one is watching
– Churchill
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Quality means doing it right when no one is watching
- Ford
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Work as if you have no money
Love as if you have never been hurt
Sing like no one is listening
Dance like no one is watching
And live everyday… as if it were your last
- Mark Twain
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How is Safety Motivated?
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or
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How do we Talk about Safety?
We need to shift our thinking:
Safety is:
Value? or #1 Priority
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How do we Create a Step-Change in our Safety Leadership?
…through Making Safety Personal
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Responsibility
vs.
Accountability
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Accountability:
After the fact
Lagging
Consequences
Only when someone is watching!
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Responsibility:
Before
Leading
Ownership
What you do… when no one is watching!
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Personal Responsibility
vs.
Accountability
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Make it Personal +
Responsibility =
Leadership
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Make it Personal
Active Caring
How do we Evolve our Leadership?
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Active Caring
Scott Geller, Ph.D. – Virginia Tech
Moving beyond simply caring
Acting on that caring
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Actively Caring for People.org
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Actively Caring for People.org
http://www.ac4p.org
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1/27/2015 Cummins Confidential
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1/27/2015 Cummins Confidential
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AC to Overcoming Bystander Apathy
Bystander Apathy = Not acting on that sense of caring
If everyone cares then how can we have this?
?????????
Kitty Genovese was killed outside her apartment
38 neighbors saw her get attacked…no one called
Why?
Diffusion of Responsibility…some on else will call
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Make it Personal +
Looking out for Others =
Leadership
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How do we Evolve our Safety Leadership?
Make it Personal
Trust Active Caring
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1. Michael J. Fox, actor and activist (82) 2. Peter Mansbridge, CBC news anchor (71) 3. David Suzuki, environmentalist, scientist and broadcaster (70) 4. Wayne Gretzky, former hockey player and coach (69) 5. Mike Holmes, contractor and TV personality (68) 6. Clara Hughes, Olympic cyclist and speed skater (59) 7. Michaëlle Jean, UNESCO envoy Haiti & former governor general
8. Shania Twain, musician (55) 9. Margaret Atwood, author (53) 10. David Johnston, governor general (52)
Most Trusted Canadians
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Least Trusted Canadians
1. Stephen Harper, prime minister (47) 2. Rob Ford, mayor of Toronto (44) 3. Bob Rae, politician (38) 4. Don Cherry, TV personality (36) 5. Justin Trudeau, politician (32) 6. Any Hockey Ref, sports
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How Is Trust Important to Safety?
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Trust
Firm reliance on the integrity, ability, or character of a person or thing.
Trust in:
Intentions Behaviours
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Most Important for Safety Culture?
Trust in Management:
Intentions
Behaviours
Trust in Coworker:
Intentions
Behaviours
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This is How we Evolve our Safety Leadership!
Make it Personal
Trust Active Caring
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Step-Change Leader Engagement
CASE STUDY
Interviewed field employees across all 8 states Assessed safety perceptions and looked for gaps
Conducted internal employee communication survey 2,000 employees responded!
Educated the Executives
Changing the way we look at, talk about and measure safety Increase Management visibility and commitment from the top
Developed Safety Initiatives
Based on safety culture assessments and communication
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#1 Initiative –
largest impact
on changing
the safety
culture:
Trained 1,500
employees in
5 months
• Mandatory from top executive to front-line supervisors (2-day workshop)
• Mandatory working foremen, crew leads and safety chairs (1-day workshop)
• Every session kicked off by executive
• Taught in a partnership of manager & safety consultant
• Introduced new tools and processes to support safety culture change
Step-Change Leader Engagement Plan
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45
How to Engage Leadership?
Safety is overall 20% of total scorecard
– 50% Behavior metrics
– 20% TRIR
– 30% DART
Management incentive
– Behavior metrics must be met first
• No pay out on TRIR & DART if not met
…through their Scorecards!
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Leadership Engagement Goals
Crew Visit Goals per Quarter
• Executives: 3
• Directors: 6
• Managers: 6
• Supervisors: 9
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4 Key Leadership Engagement Questions
1. What are you doing?
- Gets them talking about their favorite person, themselves!
2. What’s the worst thing that could happen? - Predictive analytics via “crowd sourcing”
3. How do you prevent that?
- Checking on robustness of safety systems
4. What can I do to help?
- …you better follow up!
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Leadership Engagement Activities Select any of the following Activities: 1) Participate safety meetings
2) Participate in safety recognition events
3) Lead Stretch and flex
4) Participate in a daily safety job briefs
5) Participate in an Incident Investigation meeting
6) Follow up one-on-one with a quality Near-miss / Safety Issues
7) Participate in an ongoing safety training (CPR, First aide)
8) Lead or participate in a weekly safety walk
9) Read safety related book
10) Conduct a “paired” safety Audit/inspection/ observation with craft
11) Promote/lead fundraiser/community outreach.
12) Participates in safety orientation training
Predictive Solutions. - Proprietary and Confidential 49
Leadership Engagement Goals (Cont.)
Leadership Engagement Goals
• Executives: 4
• Directors: 4
• Managers: 6
• Supervisors: 12
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Leadership Engagement
420 420 329 229 123 YTD Actual On
254 254 187 121 55 YTD Target
420 91 100 106 123 Quarterly Actual On
254 67 66 66 55 Quarterly Target
Total 4th Quarter 3rd Quarter 2nd Quarter 1st Quarter
2008 Utilities Group SAG Participation - Directors and Above
420 420 329 229 123 YTD Actual On
254 254 187 121 55 YTD Target
420 91 100 106 123 Quarterly Actual On
254 67 66 66 55 Quarterly Target
Total 4th Quarter 3rd Quarter 2nd Quarter 1st Quarter
Utilities Group Participation - Directors and Above
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Monthly Target 0 1,126 1,206 1,142 1,135 2,325 1,095 1,101 1,168 1,084 1,084 1,156 13,622
Monthly Actual 521 960 1,459 1,452 1,561 1,502 1,333 1,250 1,526 1,317 1,110 1,265 15,256
YTD Target 0 1,126 2,332 3,474 4,609 6,934 8,029 9,130 10,298 11,382 12,466 13,622 13,622
YTD Actual 521 1,481 2,940 4,392 5,953 7,455 8,788 10,038 11,564 12,881 13,991 15,256 15,256
On
On
Utilities Safety Crew Observations - Managers & Supervisors
Pre Step-Change Engagement: 200 Crew Visits/mo
Post Step-Change Engagement: 1300 Crew Visits/mo
Chuck Pettinger, Ph.D. Predictive Solutions
540.230.7233 [email protected]
www.PredictiveSolutions.com