Pivot’s customer service and sales program helps your sales team:
Increase customer satisfaction
Increase sales
Become more confident and informed
Customer Service & Sales Programs
Assessment
Custom training development
Training delivery
Ongoing training reinforcement that can include:—Ongoing call monitoring and feedback—Follow-up “refresher” training—Monthly webinars to reinforce training—Weekly reinforcement activities—Supervisor coaching
Our Proven Approach
Call standards are defined
CSR list and work schedule is provided
Homes passed report is provided
Major competitors are identified
How our Secret Shopping program works
Monthly progress reports – individual and team
Recorded call audio files
Call coaching support
Call Monitoring & Feedback
Your company’s customer experience
Call standards
CSRs as revenue generators
Basic and advanced customer service skills
Basic and advanced sales skills
Dealing with difficult customers
Training to your needs
TRAINING
REINFORCEMENT& FEEDBACK
BUILD ON SKILLS
REFRESHER TRAINING
SUSTAINED HIGH PERFORMANCE
Pivot Training: Reinforcement is Key!
REINFORCEMENT& FEEDBACK
State of the Industry
Retention training
Product training - Broadband Uses | IPTV | VoIP
Hosted PBX | WildBlue
Supervisor training
Train-the-Trainer
Field Technician as sales generators
Special Training
Our trainers have skills and experience to help you work more efficiently:
Leadership
Myers Briggs-certified
- Culture change
- Effective teams
- Dealing with conflict
Team Building & Leadership