Development of the Citizens’ Report Card is a collaborative effort led by
Paul Alexander
in conjunction with Angelo State University students
Aaron Ervin
Patrick Killingsworth
Thinh Nguyen
Anna-Marie Parker
Chris Stegall
all under the guidance of Dr. Sudhir Chawla.
Citizens’ Report Card 2009
Introduction
Objective: To set a foundation for an official Citizens’ Report Card for the City of San Angelo
Problem:San Angelo does not currently have any means to measure actual performance as perceived by the citizens
Solution:Extensive data collection through focus groups and surveys and analysis through SPSS
Indicators of Sustainability Environment
Economy
Society
Focus Groups
Contributors to San Angelo
Community Life
Police and Crime
Health Care
Job Market
Survey DesignMajor Categories
Safety City Utility Services
Parks and RecreationMaintenance
CommunicationEducation
Healthcare Overall Rating of the City
Demographics
Demographics
MaleFemale
Demographics
18-24
25-34
35-44
44-54
54-64
65-74
Demographics
Under $25K
$50Kor more
$40K+
$35K+$32K+
$25K+
Grading System• Grading is determined by a score between
0.00 and 4.00.• 0.00-0.99 is an F• 1.00-1.99 is a C• 2.00-2.99 is a B• 3.00-4.00 is an A• *.00-*.33 denotes a “-”• *.67-*.99 denotes a “+”• Example: 2.87 is a B+, 3.32 is an A-
Number Score• The Number score is determined by survey
results.• Very Satisfied % x 4 Ex. 8.7% x 4 = .348• Satisfied % x 3 Ex. 42.9% x 3 =
1.287• Neutral % x 2 Ex. 29.4% x 2
= .588• Dissatisfied % x 1 Ex. 14.7% x 1
= .147• Very Dissatisfied (Does not add to score)• In this example, the number score is 2.37• Thus the Grade is a “B”
B NeutralSatisfied
Dissatisfied
2.37
B+Satisfied
Very Satisfied
2.92
Neutral
BVery Satisfied
2.56 NeutralSatisfied
C1.56Neutral
Satisfied
Dissatisfied
VeryDissatisfied
C1.50Neutral
Satisfied
Dissatisfied
VeryDissatisfied
B-2.15
Neutral
SatisfiedDissatisfied
B-2.02
Neutral
SatisfiedDissatisfied
B-2.27
NeutralSatisfied
Dissatisfied
C+
1.86
Neutral
SatisfiedDissatisfied
VeryDissatisfied
B2.64
Neutral
Satisfied
VerySatisfied
Qua
lity
of P
olic
e Se
rvic
e
Mai
nt o
n C
ity S
tree
ts
Qua
lity
of C
ity W
ater
Util
ities
Traf
fic
Park
s
Fire
B-2.12
Neutral
SatisfiedDissatisfied
C+
1.97
Neutral
SatisfiedDissatisfied
VeryDissatisfied
C+
195
Neutral
Satisfied Dissatisfied
B+
2.91
Neutral
Satisfied
VerySatisfied
B+
2.87
Neutral
Good
Excellent
B+
2.98
Neutral
Good
Excellent
C+
1.80
Neutral
Good
Excellent
Below Average
Poor
B2.59
Neutral
Good
Excellent
Below Average
Poor
Statistical Analysis
TESTING T-Test
ANOVA
Chi-Square
GenderEthnicity
Married or SingleYears in San AngeloRegistered to Vote
Age Income
Rent or Own
Correlations
Factor Analysis
Factor Analysis was conducted to find correlations between questions within the categories.
T-TEST
1.00
1.50
2.00
2.50
3.00
3.50
4.00
In the Downtown Areas
MaleFemale
Significant
Significant
Significant
T-TEST
Significant
Significant
ANOVA
ANOVA
Chi-Square
Not Significant
Citizens’ Report Card 2009
www.citizensreportcard.com