SAP ERP rapid-deployment solution for Shared Service Framework
Overview
Name Mary Sidlauskas
Function Director
Department HR Line of Business Solutions
Name
Function Director
Department HR Line of Business Solutions
Introduction
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Agenda
Improve Productivity
Rapid Deployment Solutions – Introduction
Rapid Deployment Solution for SAP ERP Rapid-Deployment Solution for Shared Service Framework
Rapid Deployment Solutions and SAP Partners
Improve ProductivityShared Service Framework
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Top Issues Leverage technology Generate cost savings Improve service quality Support setup of new Shared Service
Organizations Majority of operational budget spent
for reacting on incidents and problems Poor service processes Lack of insight
What Are Your Top Issues Today?
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Your HR VisionFinding a Solution to Help Realize Your Goals
Business BenefitsWhat You Can Achieve
Entry point for shared service functions across a global organization
Improved and automated service delivery
Reduced operational service delivery risk
Improved service quality
Pro-active maintenance of service delivery processes enabled
Access to transaction information provided
Reduced overall deployment and investment risk
Rapid Deployment SolutionsIntroduction
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Today’s reality…
“Statistics state that up to 70% of IT projects run late, over-budget, or do
not meet planned goals…Consequently, implementation risk is a critical factor…”
From “Introducing Packaged Solutions” by Michael Krigsman
"Customers today want choices in how they scope, configure, and deploy business software."
Peter M. Russo, Managing Director of Pierre Audoin Consultants
„Now when companies think about implementing an application, they
really want to implement an integrated solution“
Henry D. Morris, Senior Vice President of Worldwide Software and Services, IDC
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You want to…
… ensure the most predictable and fastest time to business value
… deliver the integration the business demands to start and grow without compromises
… choose from a modular ready to use portfolio of solution, deployment and pricing options
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SAP and a Global Partner Ecosystem offer Rapid Deployment solutions to meet specific business needs…
SoftwareQuickly address the most urgent business processes
ContentSAP best practices, templates and tools make solution adoption easier
EnablementGuides and educational material speed end user adoption
ServiceFixed scope and price provides maximum predictability and lowers risk
SAP RAPID DEPLOYMENT SOLUTIONS
Service
Software
Enablement
Content
RAPID DEPLOYMENT
SOLUTIONS
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… which allow predictability, out-of-the-box integration and adoption choices as business demands
Predictability Fast value in days/weeks Fixed cost and fixed best practice scope
Integration Integrated start and growth options Immediate and future IT and business
processes landscape integrity
Choice Modular packages to meet specific business
needs and allow individual adoption paths Flexible licensing and deployment options
SAP RAPID DEPLOYMENT SOLUTIONS
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Predictability: Solution adoption made simple
Predictability
Implementations in a matter of days/weeks
Clear pricing, scope, timelines and outcomes
Proven best-practices from an extensive customer and qualified partner ecosystem
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Integration: Investment protection today and tomorrow
Holistic integration approach for a consistent business process evolution
Out-of-the-box Integration for individual start and growth options to extend exisiting IT landscape
Integrity of IT landscape for future adoption paths beyond Rapid Deployment Solutions
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Choice: Modular approach to meet unique business needs
Modular packages to meet specific business needs and adoption paths.
Various deployment options to drive innovation adoption (on premise, on demand, on mobile)
Available via various channels at flexible pricing and financing options
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Time-to-market of new business capabilities
Rate of change of TCO Reduction
What do SAP Rapid Deployment Solutions mean for you?
Ratio of service versus license costs
Ratio of successful and failed projects
Ratio of initially defined versus delivered project scope
Assurance that accomplished resultswill meet business need!
Ratio of IT budget versus revenue
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Why have customers chosen SAP Rapid Deployment Solutions?
8
Weeksto go-live
15%
Reduction in project costs
4
Week implementation
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Delivered by SAP or qualified partners
Large Global Partner Ecosystem maximizes availability of and choice within the Rapid Deployment Solutions portfolio
System integrators and value-added resellers provide industry and LoB specific capabilities and expertise
Cloud partners provide the deployment options to match your business needs
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Get the most out of your business – NOW!
Quickly meeting your most pressing business needs on unprecedented predictability to adopt and manage business solutions
Enabling strategic business adoption paths with out-of-the-box integration for start and grow options as your business demands
Giving choice by providing a modular and well defined portfolio of solution options together with a Global Partner Ecosystem
Rapid Deployment SolutionFor Shared Service Framework
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What‘s in SAP Shared Service Framework rapid-deployment solutionfor human capital management?
Scope itemsService Request Creation via internal
user call from CRMService Request Creation from ERP
Solution value profile Preconfigured software Affordable with transparent and
reasonable pricing Rapid implementation in as little as 5
weeks Fast time to value Low total cost of implementation Clearly defined fixed baseline scope Fixed-price implementation services Foundation to grow your HR vision
A Compelling HR SolutionDelivered Quickly And Affordable
Did you know that with SAP Shared Service Framework for human capital management,you can achieveA time for HR to respond to data analyses requests reduction of 20-30%?A leave and vacation processing time reduction of 90%?An HR processing time reduction of 30%?
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Service Request Creation Via Internal User Call From CRM functionality delivered in SAP CRM 7.0 EHP1 comprises:
Employee Identification and Service Request Creation
Service Request Investigation
Incident Dispatching (optional)
Service Request ClosureSolution Confirmation
Service Request CreationScope Item Overview Reference Process Options
BenefitsSignificantly improved and automated shared service delivery through reduced efforts spent
on ticket creation, information collection, and navigation for further processing resulting in reduced time spent per transaction and headcount
Entry point for shared service functions across a global organizationReduced operational service delivery risk through faster problem resolution, improved
documentation, lower error rates, less escalations, reduced cycle times, and value add service to the business
Pro-active maintenance of service delivery processes enabledAccess to transaction information providedReduced overall implementation risk through transparent and fixed pricing with clearly
defined baseline scope
Reference Process 1: Service Request Creation Via Internal User Call From CRM
Reference Process 2: Service Request Creation From ERPService Request Creation
From ERP functionality delivered in SAP CRM 7.0 EHP1 and SAP ERP HCM 6.0 EHP5 comprises:
ERP Service Request Creation and CRM Inbox
Service Request Investigation
Incident Dispatching (optional)
Service Request ClosureSolution Confirmation
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Successfully DeployIn As Little As 5 Weeks
Expectations
User-Acceptance TestingEnd-User TrainingSign-Off and HandoverSupport
Deploy
Successful Rollout & Adoption
Configuration Documentation
Start
Mutually-Approved ScopeWorking SAP CRM and
SAP ERP Systems
Project ManagementKick-Off WorkshopTechnical Infrastructure Setup
Installation CheckImplementationKey User TrainingTransports
Run
Superior Continuous Support
Results
1 2 3
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Installation check
Scoping workshop to confirm predefined requirements
Project documents: work breakdown structure including a project schedule, test scripts, and a scoping questionnaire
Activation and unit test of chosen packages for the SAP Shared Service Framework rapid-deployment solution for human capital management in the development system
Knowledge transfer to key users on configured SAP CRM and ERP systems
What does SAP deliver?
Provide the IT infrastructure (server)
Install or upgrade to the SAP CRM 7.0 EHP1 and the SAP ERP 6.0 EHP5 applications on the development, quality assurance, and production environments
Provide fixed contact people in the business and IT departments
Data Migration
Transports into quality assurance and production environments
Conduct end-user training and change management
Testing and Go-Live
What do you have to do?
Key DeliverablesEngagement Model
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Solution DemonstrationLook & Feel
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Don’t Just Take Our Word For ItWhat Customers Are Saying About SAP Shared Service Framework
“SAP ERP helped us establish a single HR master database across a diverse workforce. This also integrated with other systems at L&T, resulting in operational efficiency and optimizing our employee information.”Vipin ShuklaEVP Corp. Governance & Shared ServicesLarsen & Toubro
“The shared service center increases the value proposition of HR operations. It relieves HR of time-consuming administrative functions and creates more freedom for strategic tasks.[…] we were able to design and implement general processes faster and more cost-efficiently.”Jürgen SchmidHead of E.ON Personal DirektE.ON Energie AG
“With the Employee Interaction Center from SAP, all requests to the system are documented and can be put to use for continuous quality improvement.”Christian DassonvilleHR Shared Service Center Manager EuropeSappi Fine Paper Europe
“We use SAP CRM to operate ouremployee interaction center, whichtracks HR inquiries and helps us manage complex transactions. We have the transparency and insight to make informed decisions and improve the effectiveness of HR services.”Leslie WaltkeGlobal VP HR OperationsSAP AG
“The SAP software and the shared-services model have enabled a group as diverse and dynamic as ours to establish better controls and bring about standardization.“Dilani AlagaratnamHR, Legal and SecretarialJohn Keels Holdings PLC
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FAST TO DEPLOY AND EASY TO CONSUMERapid deployment – Preconfigured software that delivers essential HR
processes in as little as 5 weeks
Reduced complexity – A robust HR solution from a single vendor, with superior global support, means fewer worries for you
1
2
3BUILDING FOR SUCCESS
Foundation for growth – start small, prove the solution value, then grow on your schedule to the full SAP CRM, ERP HCM, and SSF applications, if needed
Improved and automated shared service delivery – the solution reduces time spent per transaction, efforts, headcount, and operational service delivery risk while improving service quality through the value add service to the business
COMPETITIVELY PRICEDAttractive and reasonable pricing – Affordable and transparent, includes fixed
price implementation services, so that you meet your budget requirements
Predictable and transparent costs – Low, predetermined fees and clearly outlined deliverables mean no hidden fees or ˝gotchas˝ for delivered solution
Key TakeawaysSummary
Rapid Deployment Solutionsand SAP Partners
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RDS DELIVERY OPTIONSCustomer engagement work flow
Customer signs software Contract
SAP Lead Partner Lead
Reduced risk for customer and RDS brand
Gain access to SAP delivery methodologies/accelerators supported by corresponding online knowledge products at a starting of EUR 15K for up to 50 consultants
Partner Implements Partner Implements leveraging SAP Service Contentleveraging SAP Service Content
Partner to match the SAP RDS promise
Partner to leverage the free of charge, RDs specific best practices
Meets certain quality gates
Scalable – no SAP contract and minimal enablement required
Partner ImplementsPartner ImplementsUsing Own Service ContentUsing Own Service Content
One Vendor
SAP accountability
SAP consulting to have a clear fixed scope, time & price offering for every launched RDS
SAP ImplementsSAP Implements
RDS – SW Component
RDS - Service Delivery
RDS Sales Cycle Promise
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PARTNER ENGAGEMENT – HIGH LEVEL WORKFLOWBasic Building Blocks – Partner View
Partner Interest
Contact Partner Manager
Partner to meet basic qualifications
EngageEngage
Basic On-Line Enablement(Partner Portal, Enablement Calendar)
Partner to Create an Offering Published on EcoHub
BuildBuild
Lead Generation and Campaign Management (Leverage PSA, Virtual Agency, EcoHub landing page)
Performance Driven Management
Lead Management via EcoHub (optional)
Execute
Execute
3
2
1 Evaluate Partner
Evaluate Offering
Quality Delivery
Quality Quality GatesGates
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WHERE TO START?
Learn about the available SAP Rapid Deployment solutions Go to the partner portal (http://partner.sap.com/rds)
If it fits your focus area and domain expertise Contact your partner mgr.
Once approved you will receive the required support to take you through the engagment life cycle and you will receive the defined benefits
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Public SAP HCM Webpage
www.sap.com/hcm
Customers/Partners
http://service.sap.com/rds-ess-mss
http://ecohub.sap.com/catalog/?search=rds#!search:0
Questions
[email protected] (general)
[email protected] (for SAP Consulting)
SAP Internal
https://portal.wdf.sap.corp/go/rds
Further Information