SCDL-Principles & Practices of Management (Q&A)
1. The external environmental factors that influence management are=Economic , Political ,
Technological
2. Event management has to pay only entertainment tax not the service tax.=False
3. Name the service which has two prime necessities like co-ordination and infiltration.=Staff
4. ________ decisions relate to the day to day operations of the enterprise generally taken by middle
and lower level management.=Operative
5. Successful consultants should promote their consultancy through what ?=Network
6. Decision-Making is a process of making a choice of poor alternatives.=False
7. MBO was invented by ________.=Peter Drucker
8. Profession requires definite period of what?=Learning
9. Barriers to delegation of authority would be :=Lack of trust in subordinates , Fear of loosing
status by managers , Over-confidence among managers
10. Organization is apart of which type of system?=Social
11. David C Mc Celland identified three motives those are=Affiliation , Power , Achievement
12. International consultancy is said to be=Glamorous , Challenging , Trendy
13. Failure to give ________ to goal setters is a weakness of MBO.=guidelines
14. Management is the combination of Arts,Science and Profession.=True
15. Under the types of motivators, non-financial motivators are encouragement, freedom
________.=recognition
16. Who said, the heart of administration is the directing function.=Dimock
17. Management is that important process which continues till the objectives set by the
administrator are actually achieved.=True
18. Communication is a composite (a) information given and received (b) a listening effort by some
of them involved.=False
19. A vision statement should have the following components=ability to inspire people ,
achievable , precise and objective
20. One of the key features of services is that they are=intangible
21. The process of control is complete only when the organization take ________ action.= corrective
22. The factors coming under philosophy of scientific management are:=Co-operation , Maximum
output , Harmony
23. Who is the most effective person are alike in one crucial way, they all have a high degree of
emotional intelligence.=Entrepreneur
24. The activities of the communicator while communicating a message will include,=ideation ,
encoding , transmission
25. Features of Management are as follows=goal oriented , universal , continuous process
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26. Professional managers help organizations in chalking out which type of strategies?=Corporate
27. ________provides a corporate responsibility and it is the application of a proven and systematic
body of knowledge.=Profession
28. Management as a discipline needs certificate of practice.=False
29. For most hi-tech service industries the major components are=Infrastructure , Knowledge ,
labour
30. Management=Creative, Professional Manager= Dynamic,Art = Skill,Code of Conduct=
Profession, Predictive Power=Science
31. Science is a body of organized knowledge=True
32. A superior should always establish a ________ control so that his subordinates report to him
periodically.=Feedback
33. It is said that communication is a meaningful=interaction
34. What does the insurance company compensate for if and when the event insured against an
incident occurs?=Losses
35. Management exists at which levels of the organization?=All
36. The Indian consumer does not see shopping as an end in itself.=False
37. Retailers cannot just take their global retailing formats and try to transpose them onto the India
scenario.=True
38. One of the factors which learning organizations possess is a climate of openness and the other
factor is=trust
39. It is one of the good control system which not only points out the deviations but also pinpoints
them where they are important to its operations is=Focus on strategic points
40. Profession needs certificate of practice=True
41. 'Span of control' is also referred to as span of management.=True
42. Learning from mistakes is often more powerful than learning from success.=True
43. The philosophy of Vedanta is compared to which animal in the dream of the person, who wakes
the dreamer and makes you realise your self discovered reality.=Lion
44. The statement "We sell for Less" is deliberately ambiguous, it raises the ; 'Less than what', this
is called as, ________ to communication.=Semantic
45. The theory of Bureaucracy was first propounded by Henry L.Gantt.=FALSE
46. Making sense of situations=organizing information and thoughts, Creativity=brainstorming,
associating ideas ,Inquiry=interviewing, seeking information, Making choices=deciding
courses of actions
47. Learning from mistakes is often more powerful than learning from________.=Success
48. One of the external environment factors that influences Management is=Legal
49. In addition to Place, Labor and Money which other internal environment Factor influences
Management?=Machines
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50. Name the physical aspects of an enterprise.=Name , Location , Address
51. What is it that in communication should not be done in vacuum, instead other people should be
consulted.=planning
52. Certain important motivational techniques are=Monetary incentives , Job-based techniques ,
MBO techniques
53. The concept of SBU includes=unrelated products and businesses that are separated , the
fact that each SBU has its own CEO , a scientific method of grouping the business
54. Decision-making is a primary part of the managerial process.=True
55. Of which type of knowledge is science a body of?=Organized
56. Types of degree of delegations are:=Low degree , Moderate degree , High degree
57. The unorganized sector is mainly concentrated in metropolitan cities.=False
58. Learning organizations should imitate a task force.=True
59. Learning organizations must cope with challenge and=uncertainty
60. LPG stands for liberalization, ________ and globalization.=Privatization
61. Empathy=t is a component of leadership due to the rapid pace of globalisation, Social
effectiveness=This component allows you to settle disputes amicably, Alfred Bennet=He is
the father of intelligence quotient Daniel Goleman=He is an American Behavioural Scientist
62. Every company undertakes the process of forecasting by various competent authorities which
can be listed as=CII , RBI , CMIE
63. Management is not just a=Process
64. The concept of value and the concept of maximization of value are related to________concept of
Ethics.=Consequentialism
65. Events are occurrences designed for ________ interests.=marketing
66. Management is purposeful and what?=Goal oriented
67. Management is the combination of Arts, Science and=Profession
68. Management is=Multidisciplinary
69. General Insurance corporation was nationalized in________.=1972
70. Planning and control are closely interrelated and they do not determine the accuracy of
decision-making.=False
71. There are three central ideas associated with consequentialism.=False
72. Name one of the factors that govern the span of management.=Type of work
73. Retailing categories based on ownership arrangement would be=Super Markets , Consumer
Durables Stores , Departmental Stores
74. Science is a body of which type of Knowledge?=Organized
75. Peter Drucker various publications have sold about 5 -6 million copies worldwide.=True
76. Latest approach signifies organization has a part of ________ system.= Social
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77. Necessity of control in business organisation arises due to number of factors, one of which is
________ of organisations themselves.=complexity
78. Which of the options best describes the employment capacity of the retailing sector? It is
the=second largest employer after agriculture
79. ________organizations have systems, mechanisms and processes in place.=Learning
80. Indian business families are still avoiding joint ventures and tie-ups.=False
81. Under the principles of effective delegation, it is said that never delegate and
________.=Disappear
82. In principle the chairman and the CGO have the same role to play.=False
83. Valency is the extent to which the outcome of the activity and its success matters to the
individual . (Level of motivation = Valency x Expectancy)=True
84. Advantages of delegation of authority would be:=Prompt decision making , Opportunity to
subordinates to grow and develop , Satisfaction to subordinates in terms of recognition
85. A business unit must meet specific criteria, if it wants to be called an SBU. These are=Definable
group of competitors
86. What does Maslow propound about the five needs ?=Hierarchy
87. Name the technique which is said to be a ploy or a future course of action.=Strategy
88. ________ is the ability to sense, understand and effectively apply emotion.=Emotional
Intelligence
89. Who built the first practical mechanical calculator and predicted the specialization of mental
work?=Charles Babbage
90. Management and Leadership studies=Value based management, Maharshi Institute of
Management=Eighteen centres in India and Abroad, Amritanandamayi Math's centre=Dr. S.K.
Chakraborty, Indian Vedanta Philosophy=Swami Budhananda
91. Some of the public insurance companies are=LIC , Oriental Insurance , General Insurance
92. Focus on savings and high bargaining interests of the consumer is an obstacle in retail
development in India.=True
93. Brands are associated with lifestyles and people's________.=aspirations
94. Management is always defined as dynamic, universal, ever-changing subject.=True
95. A budget as a plan of statement of expected results is expressed in numerical terms.=True
96. Name the leading event management companies in India=Midas , Pinnacle , Wizcraft
97. Who said, “Management is management of Men, Money, Machinery Materials and
Information?”=Anonymous
98. A procedure has the following advantages=ensures uniformity of action , increases co-
ordination , provides good standard for the manage
99. What is it that can be described as a readiness to co-operate warmly in the task and purposes of
a given group organisation.=Morale
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100. Disclosures=transparent,Shareholder democracy=myth in India,Planning=board of
directors,Trust=corporate governance
101. The retailing sector in India has been quite________.=staid and boring
102. India has been experiencing the unique stranglehold of our_____=traditional kirana stores
103. Emotional Quotient increases with age commonly known as=maturity
104. The service sector has expanded because of the virtual stagnation of
the________sector.=agricultural
105. Span of management depends upon the ability of whom?=Employees
106. What would essentially shape the growth and future of any economy?=Adequate and
quality corporate governance
107. Who said, “Management is a multiple organ that manages a business, manages a manager
and manages workers and work”?=Peter Drucker
108. ________ means draw prior conclusions about the probables of production, sales, profits in
the future, on the basis of research.=Forecasting
109. Limitations of business planning is that it has been considered as time consuming and
________ device.=expensive
110. The family owned businesses like Tata and Birla, also face major fears like=Right successor ,
Stumbling self-confidence , Lack of professional management
111. Who said, “Management is the creation and maintenance of internal environment in an
enterprise, where individuals working in groups can perform efficiently and effectively towards
the attainment of gr=Koontz & O ‘Donell
112. Management as a discipline does not require any________of practice.=certificate
113. ________is at the core of corporate governance.=trust
114. Financial institutions should maintain a close relationship to seek a seat on the board.=False
115. Wrong medium of communication is a physical barrier.=False
116. One of the internal environment factors that influences management is=Place
117. Services are defined as the art and science of managing=the expectations of others , the
experiences of people , the demands of the customer
118. Name the three important Generic Competitive Strategies.=Overall cost leadership ,
Differential , Focus
119. Delegation and decentralization are closely related to each other.=True
120. It is said "Controlling can not take place in a vacuum", which means there can be no
controlling without previous=planning
121. Morale is the sum total of various physical qualities.=False
122. Direction is a ________ function performed by all the managers at all levels of the
organisation.=managerial
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123. Principles of effective delegation are:=Train the subordinates , Reward delegation ,
Appropriate reporting system
124. ________, weakness, threats, opportunities are the long form SWOT analysis.=strength
125. To be called an SBU, a business unit must meet specific criteria such as=
126. having a definable group of competitors , having a mission similar to other SBUs , preparing
its own integrated plans
127. Appley L=Management is management of people and not the direction of things, Definition
of Management=Management is management of men, money, machinery, materials and
information, Koontz and O'Donell=Management is the creation and maintenance of internal
environment in an enterprise,Peter Drucker=Management is a multi-purpose organ that
manages a business, manages workers and work
128. ________ are at a minimum where the morale is high.=Grievances
129. the heart of administration is the directing function.=True
130. Empathy is particularly important today as a component of leadership for the
following=rapid pace of globalisation , increasing use of teams , growing need to retain talent
131. Name the flagship companies under the group of "Aditya Birla"=Hindalco , Indo-Gulf
Fertilizers , Birla Corporation
132. Fredrick Winslow Taylor's Mechanism of scientific management includes,=Scientific task
setting , Planning task setting , Standardization of tools
133. Future of Insurance sector would be=new players taking over the market , improved
customer service , strong hold of nationalized players
134. To which practice is the term "corporate governance" given?=Management
135. A senior family member and trusted professional manager acts as what to the business
families scions trained abroad and then return to take over the business.=mentor
136. Govt. services comprise________, defence and social goods.=public administration
137. Unity of command means that employees should receive orders from one superior
only.=True
138. Posture' and Observance' are not included under the 'yogic' exercises=False
139. Management is a creative and________process.=continuous
140. Every manager in an organisation gives direction to his subordinates as a superior and
receives direction as subordinate from his superior.=True
141. The features of art is as follows=skill , knowledge , creativity
142. Science as a discipline has the following features=body of organized knowledge , establishes
cause and effect relationship
143. Management is conditional=False
144. Who formulated the l4 Principles of Management?=Henry Fayol
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145. Some of the popular forecasts are=demand forecast , sales forecastDrucker emphasized an
MBO philosophy for self-help=False
146. Control=Standard, Measurement=Performance, Motivating=Employees, Deviations=Action,
Flexible=Design
147. What does control set up for the organization?=Standards
148. Necessary rigidity is required in the control design.=False
149. Control has to be flexible.=True
150. Control helps management in knowing which department needs less attention.=False
151. By creating independent units what can be done to the need for coordination?=Reduced
152. What does coordination do to corporate and individual goals?=Harmonizes
153. Under planning targets of each department need not be compared with targets of all other
departments.=False
154. The different leadership styles are=Autocratic , democratic , laissez – faire
155. Some of the traits of leaderships are as follows=emotional stability , communication skill ,
knowledge of human relations
156. Under hard boiled type of autocratic leadership, the employees tend to become=qresentful ,
uarrelsome
157. Which need includes the basic human needs of food, clothing and shelter?=Physiological
needs
158. Some of the general motivators are=job security , freedom at workplace , interesting work
159. Many organizational problems have their root cause in what?=Misunderstandings
160. The different types of psychological barriers to communication will be=ego , status
consciousness , closed mind
161. The functional management challenges in service sector are=human resource , marketing
and advertising , finance and taxation
162. What proportion is the organized sector of the retail market?=2 %
163. Mass activities have started in modern times .=False
164. Corporate Governance is the term given to which practices?=Management
165. What is an independent business with a coherent set of products, strategies, and objectives,
called=Strategic Business Unit
166. EQ was first brought to attention by Benott Simon .=False
167. Tatas=Indian Hotels,Nambiars=BPL, Nulsi Wadia=Bombay Dyeing, Azeem Premji=Wipro,
Singhanias=Raymonds
168. What is the role of management consultants?=All of these
169. ________ is a scientific process of looking ________, which is based on past
performance=Forecasting,forward
170. ________ is crucial to an organisaton’s ________.=Directing,success
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171. Control through the ________ information will enable proper ________ of
plans.=feedback,implementation
172. Theory Y assumes that people will exercise self-________ and control towards achieving
________ they are committed to.=direction,objectives
173. The higher the ________ level of the employee, the lower the ________
satisfaction.=educational,,job
174. _______ is concerned with what is Good and right for ________.=Ethics,society
175. Make sure to follow the proper ________ in reporting the ________.=
176. Guidelines,wrongdoing
177. An ________ is a Group of related ________=SBU,businesses
178. Emotional ________ is the Realization to ________.=intelligence,
179. sense
180. The aspects of corporate governance are=attracting public attention , indispensable , trust
181. With ________ and government regulations, moving ahead requires ________ like Joint
Ventures=globalization,strategies
182. Organizations where people continually expand their ________ to create results are called
________=capacityLearning organizations
183. Which among the following are the functions of board of directors?=All of the above
184. The best leader is someone who is?=Cool
185. Life Insurance Corporation was nationalized in 1956 by merging how many private
insurance companies?==245
186. ________ offer a definite ________ to the planning process.=Rules
187. direction
188. To avoid order and clarity there should be unity of command.=False
189. Companies seeking to improve have taken a plethora of initiatives such as ________ and
________=TQM, BPR
190. What has led to the stumbling of Indian companies?=Self-confidence
191. ________ divide work into specialized ________.=Managers,functions
192. The internal environment factors that influence management are=
193. labour , machines , place
194. Co-ordination must be visualized from which stage of planning and policymaking?=Early
195. Management consultants do not assist implementation.=False
196. ________ management includes ________ of tools and equipments.=Scientific,Standardization
197. A ________ faced by the retail business is the ________ aspect.=challenge,cultural
198. ________ should ________ its resources in key areas=SBU,Manage
199. Frederick W. Taylor was born before Henry Fayol=False
200. Without an efficient what can, direction not be fully effective?=Control
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201. Various areas of operations in Event Management are=celebrity mangement , high profile
weddings, birthday parties , concerts
202. A responsible leader does not limit=discussions , development of alternatives , interactions
203. Achieving one’s potential is what type of need?=Self-actualization_
204. _______ involves the setting of ________ which will have to prevail in the
Organization=Objectives,standards
205. What is the meaning of no physical transfer of goods in Service?=Intangibility
206. Whose success story has taught us a lesson?=Japan, Which King insisted upon setting the
goals?=Akbar, Who mentioned that everybody has a divine power to face challenges?
=Vivekananda, Who was the mentor of Chandragupta Maurya?=Kautilya, Who popularize
Transcendental Meditation?=Maharishi
207. Direction should not be a very continuous activity.=False
208. Delegation of authority does not allow subordinate to develop=False
209. Who is called “the Father of Modern Management Theory”?=Henry Fayol
210. Direction helps facilitate what in the organization?=Change
211. ________ corporate governance is ________ to resilient and vibrant capital
markets.=Strong,indispensable
212. EQ refers to the qualities=That mark the people who excel in real life., Science is proving
that EQ more than IQ=Underpins many of the best decisions., Emotional distress shrinks
working memory=And so diminishes the ability to think clearly., self-motivation requires a high
level of optimism=And persistence despite rejection.,Empathy involves reading unstated
emotional cues=Being able to sense what others are feeling
213. Due to liberalization the changes that has taken place can be summarized as=competition ,
pressure on prices , market revolution
214. Corporate governance should aim at better ________, ________ and
accountability.=transparency, ethics
215. Economic considerations do not affect the choice of span.=False
216. ________ can be viewed as an extension of ________.= Decentralization, delegation
217. ________ can defined as the ________ of what is good and right for business.=Business
Ethics,study
218. Where is the attack on business families coming from?=Transnationals
219. The old control techniques which were used through years are=unity of policies , break-
even analysis , budgetary control
220. Steps that a whistle blower should take into consideration=stick to facts , consult lawyer ,
determine the type of wrong
221. Budgetary control involves budgets such as=sales , production , cash
222. Event management is a modern activity.=True
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223. Which among the following are barriers to communication?=Noise, time and distance ,
Semantic barriers , Wrong Medium
224. What is concerned for the good and right for the society?=Ethics
225. The important characteristics of direction are=helps utilize capabilities , initiates action ,
irreplaceable task
226. Principles of effective communication would be=clear in use of language , attentive listening
, use of right medium
227. The objective of paternalistic leadership to help, guide, protect followers.=
228. TRUE
229. The channels through which corporate governance may bear on performance
are=managerial incentives , disciplining , corporate restructuring
230. Essentials of a good plan are=must be continuous , should be time bound , must motivate
people
231. Organizing=…Process, Philosophy=…Management,Exception=…Principle, Control=…Span,
Delegation=…. Degree
232. The extent of decentralization depends of which factor ?=Costliness
233. Who said, direction is telling people what to do?=Dale
234. What is essential for an order is to be carried out effectively?=Acceptance
235. Direction helps integrate whose efforts?=Individual
236. Some of the important techniques of coordination are=hierarchy , effective communication ,
indoctrination
237. One needs to se e the big picture.=True
238. The 3-needs theory is about motivators in an organization.=True
239. Service sector has expanded because of explosion in information technology.=True
240. Franchisee stores can be further categorized into=apparel stores , jewellery stores ,
footwear stores
241. What is event management?=Interactive advertising
242. What is the core of corporate governance?=Trust
243. There are five channels through which corporate governance may bear.=True
244. Key ethical principles include the following=fulfilling commitments , caring and compassion
, being accountable for decision
245. Unethical acts are results of the following factors=unawareness and insensitivity to issue ,
faulty reasoning , selfishness
246. An SBU is a relatively independent business unit.=True
247. Learning organizations must develop a capacity for fast-paced innovation and learn to love
what?=Change
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248. The different disciplines mentioned in the fifth discipline fieldbook by Peter Sange
are=personal mastery , mental models , shared vision
249. Who mentioned that everyone has a divine power to face the challenges?=
250. Vivekananda
251. Human beings are classified under different mental conditions such as=restless
equilibrium , imperfect equilibrium , perfect equilibrium
252. Successful consultants should promote their consultancy through what?=Network
253. Decentralization would not be preferred in large-sized units.=False
254. Planning ________ risk factors and ________ waste=anticipates, eliminates
255. The need for co-ordination is felt to ________ the ________ of an
organization=integrate,activities
256. ________ motivating, supervising, directing, guiding of employees, are ________ of
control.=Leading.elements
257. ________ maintains the ________ between ends and means, outputs and
efforts.=Control,Equilibrium
258. ________ leader believes in helping, ________, protecting, and keeping followers happy?
=Paternalistic,guiding
259. Theory X assumes People must be ________ or controlled to do work to achieve
________=coerced,objectives
260. Morale generally ________ to esprit de ________.=refers,corps
261. ________ services comprise of social and personal services and ________.=Consumer,hotels
262. Indian ________ must keep in mind that Indians enjoy ________ for options.=retailers,scouting
263. An objective of corporate governance is ________ of ________ value.=enhancement,shareholder
264. ________ is ________ management does=management,what
265. Corporate governance may bear on performance through which of the following?=All of
these
266. The tools and techniques used in the learning organizations are=creativity, brainstorming ,
observing outcomes , reframing knowledge
267. Collective learning requires skills for sharing information and knowledge, the key skills
mentioned are=listening and observing , holistic perspective , coping with challenge and
uncertainty
268. The Indian customer likes to be served:=All of these
269. One of the causes of low morale would be=No delegation of authority
270. An SBU is an independent business with a coherent set of=products , competitors ,
objectives
271. In management process, the most misinterpreted word is ________.=Organizing
272. Name the flagship companies under the Business family "Munjals"=
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273. Hero Honda , Hero Cycles
274. The main strategies adopted by business families for growth are=Raising their capital ,
Appoint professional manager , Technology upgradation
275. Select the guidelines for effective decision making.=Adopt a diagnostic approach to decision
making , Involve subordinates in decision making process , Evaluate the results
276. Audit is an effective tool of corporate governance and can act/enable=self-regulation
277. Which among the following is an event management company?=Planet E
278. Some managements who are very much intimated by consulting firms, what are they likely
to loose=Confidence
279. Motivating a worker is to create a need and what else on the part of a worker to better his
present performance.=Desire
280. Management is multidisciplinary, it includes knowledge/ information from=economics ,
maths , psychology
281. The purpose of control is not to appraise current and completed action but to provide a
basis for regulating future activities.=False
282. Business ethics can be defined as the study of what is________for the business.=good and
right
283. To solve the HR issues, one of the remedy is to emphasis on overall ________ development
through training and exposure.=Personality
284. Corporatization of the service sector is essentially=professionally managed services
285. With liberalization markets are undergoing fundamental changes including ________ and
pressure on prices.=competition
286. One of the external factors that influence management is=Legal
287. Management as a discipline is the function of________.=creativity
288. Decreased productivity is a cost of low IQ.=False
289. A rule governing Indian companies states that policy holder's funds must be________only in
India.=invested
290. The financial structure is not one of the five channels of corporate governance.=False
291. Goals=It is a dream with a deadline and articulates the long-term goals of the
enterprise.,MBO=More specific, financial, non-financial issues reached with a stretch. ,Mission=
The philosophy that emphasizes self-control and self direction, Vision=The basically indicate
the purpose of business
292. A set of actions that you start with and must maintain is also called as ________.Strategy
293. Being more attuned to the feelings of those you work with is a benefit of
________.==Emotional Quotient
294. The 7 S Framework first appeared in 'The Art of Japanese management' by Richard Pascale
and Anthony Athos in 1981.=True
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295. What does decoding mean ?=Message interpretation
296. Some tips for improving written communication would be=Avoid unnecessary words , Use
simple words and phrases , Use short and familiar words
297. Under pre-requisites of planning performance budgeting is meaningful without
control.=False
298. The products that are grouped under strategic business units share common factors,
like==underlying technology , the market , the skill
299. What is the fundamental tool employed by managers in directing their subordinates ?
=Order
300. MBO method has been evolved by Peter Drucker (1955).=True
301. Control techniques affect the degree of decentralization.=True
302. The term ________ refers to a specific administrative directive prescribing the sequential
manner in which a repetitive activity is to be initiated and completed in a goal - oriented
manner.=procedure
303. Whose feelings and difficulties should the manager know for direction to become effective ?
=Subordinates
304. In delegation a superior transfer some duties and responsibilities to his subordinates.=False
305. Under the disadvantages of strategic business units what is that which is difficult to
maintain in its uniformity?=Corporate image
306. What did chanakya write ?=Arthashastra
307. How many forces of competition are there according to Michael E. Porter?=Five
308. Producer services are trade,________communication and financial services.=transport
309. The various tools for corporate governance are=audit , professionalism , proper functioning
of the board
310. Economic consideration do not affect the choice of span.=False
311. To become a successful consultant, name the skill required=negotiation
312. ________ says you are the product of your past and you are bound by past activities.=Law of
destiny
313. To establish contact with the creator ________ helps us to transfer our minds and reach at the
goal.=Yogic processes, social norms and values
314. The defination of decision involves following characteristics=Involves Rationality , Involves
Commitment , Involves Mental Process
315. Name the need under the level of hierarchy which has the highest potency and a person
who lacks basic necessities of life will primarily be motivated by such needs=physiological
316. ________ is effective only in big organizations.=Decentralization
317. The concept of corporate governance has been attracting________in India.=public attention
318. Name one of the disadvantages of strategic business units=Distortion of information
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319. Maharishi Institute of Management has ________ centres in India and abroad.==18
320. Under McKinsey's 7 S model, the soft S's are:=Style , Staff , Skills
321. The factors measuring the morale of the workers and ascertain whether it is increasing or
diminishing can be listed as==Absenteeism , No. of accidents , Grievances
322. The Indian retail sector is behind Taiwan although its retail industry is estimated to be
around $40 billion only, this is because of its==81%
323. Knowledge based decision-making.=Instead of intuition, Professional managers may have
only salary-stake= of accountability of Performance, Management can be applied
everywhere=Management is universal, Management is dynamic=Changes as per time,Manager
does not require any specific qualification=Anybody can become a manager,
324. The general management challenges faced by the service sector are=Communicating the
concept , Differentiating factors , Revenue model
325. ________ provide all types of help required to make the business more efficient and
profitable.=Consultants
326. The key management processes in the learning organizations would be=
327. competitor analysis , performance measurement , capability planning
328. Management is said to be the combination of three factors, arts, science and the third
is=profession
329. Taj Mahal are living symbols of 'creation and result of management practices'.=True
330. Ethics of statute tries to explore the traits which help the person to lead a life that is
satisfying from an ethical point of view.=False
331. Philosophy of scientific management=Development of each man to his capacity and ability,
Six industrial activities=-Technical, commercial, financial, accounting, security management,
Five management functions=Planning, organizing, commanding, co-ordination, control, Four
supervisors at implementation department=Gang boss, speed boss, repair boss, inspector
332. Whose behavior does control guide and integrate?=Employees
333. What is the keynote of Indian thought?=Balance
334. One of the popular forecasts is?=Demand
335. Few of the ethical concepts are stated as under=ethical subjectivism , ethical relativism
336. It is agreed that control is vital to an organization due to the following reasons=positive
impact , detection of weaknesses , proper implementation of plans
337. Internal coordination will be coordination between=branch offices , workers and
managers , coordination with employees of same dept.
338. Challenge faced by the retail business=Looking beyond price, Brands are no longer
products=They are associated with life styles and people’s aspirations, Obstacle to retail
development in India=Expensive supply chains
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339. , A favorable factor which will help the further development of retail sector in
India=Awareness being created by satellite TV channels about global products., An average
Indian buying habit=Prefer to pay in cash
340. In the insurance sector the rules governing the foreign companies=26% equity participation
, can affect only special resolutions , cannot appoint majority directors on the co. board
341. Sniffing=Flavor, De merger=Downsizing,Consultants=Advisors, Mergers=Acquisitions,
Trendy=Glamorous
342. A consultant should have ________ of travel ________ the globe.=
343. tenacity,across
344. ________ the insurance ________ and forecasting Insurable population is
must.=Planning,product
345. ________ is a ________ process=Management,continuous
346. The products that are grouped under SBU share a common=underlying technology ,
market , skill
347. What requires a high level of optimism and persistence despite rejection?= Self Motivation
348. Strong corporate governance is indispensable to resilient and vibrant capital markets.=True
349. The service may or may not be tied to which type of good?=Physical
350. Organization is like an ________ influenced by ________-building process.=individual,image
351. 50.The last few years have shown a ________ of film ________ shows.= opportunities, celebrity
352. Product differentiation is not a barrier to entry.=False
353. There has been an increased ________ on ________.=reliance, consultants
354. The different A’s of the service sector are=acceptability , awareness , availability
355. Management exists only at the top levels of the organization.=False
356. In the Needs- satisfaction chain, every ________ is a ________=step
357. ,Motivator
358. Organization is a set-up of what?=Relationships
359. Problem Perception=Bounded Rationality, Benefits=Weaknesses, Takeover=Turnaround,
Budgets=Strategies,Policies=Rules
360. Business families have adapted themselves to the new realities such as=
361. customer relationship management , reliable after sales service , new product launch
362. The Indian customers has been shying away from large stores and supermarket chains due
to=poverty and low literacy rates , expensive supply chains , low per capita income , low taxes
363. India never had its own management practice.=False
364. The need for co-ordination is created when managers do what to specialized activities?
=Divide
365. Self-motivation requires a ________ level of ________.=High,
366. optimism
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367. The bureaucratic type of leadership is normally criticized for=nepotism , delays
368. The various problems faced by event management industries are=entertainment tax rates ,
large no. of permissions required , service taxes
369. Indian business families have focused more on their areas of core competence.=False
370. Henry P. Towne outlined the Importance of ________ as a ________=
371. management,science
372. Components of planning would include=objectives , budgets , procedures
373. According to Sehznick, “ the major task of a leader is not only to make a policy, but to build
it into organization’s what?”=Corporate Culture
374. Direction is also done by top and middle level managers.=True
375. What does the insurance company compensate, when an event insured against occurs?
=Losses
376. Who is the Father of Competitive Strategy?=Michael E. Porter
377. Greater co-ordination is not needed in sequential rather than pooled
interdependence.=False
378. ________ is telling ________ what to do.=Direction, people
379. Control highlights omissions if any.=And makes it possible to take Corrective measures.,
Control is related to the future.=though it lives in the present., Changes can be anticipated=via
information collected., Control gives the correct picture=of the nature of corrective action to be
taken.
380. Organisational morale is basically the individual mental condition.=False
381. ________ is a systematic and knowledge of ________ and living.= Vedanta, Life
382. Who propounded theory X and theory Y?=McGregor
383. Service sector has expanded relentlessly in the past decade due to related events in the
1990’s=explosion of information tech. , slow growth of manufacturing industry , virtual
stagnation in agriculture
384. Actuary ________ and deciding of a specific ________ is the biggest problem.=science, premium
385. If you want it done right, do it yourself, is a fallacy=True
386. Self-________ matters a lot to ________=regulation,Leaders
387. Some of the major strategies adopted by business families for their survival and growth
are=appointment of professional mangers , joint ventures and tie-ups , technology up gradation
388. For most hi-tech service industries, the two ingredients are:=Only a and c
389. Which of the following is a necessary by product of good managerial directing ?=Co-
ordination
390. Functional authority works only when,=Assignment is clarified , The subordinates are
allowed to participate , Feedback control is established
391. Limitation of control are=external factors , fixing of responsibility , variation and its causes
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392. How many billion dollars is our Retailing sector estimated to be?=$ 180 billion
393. Motivation of subordinates to meet the expectations of the manager is a feature of
direction.=False
394. Name the tactics used in the intensity of rivalry amongst existing competitors.=Price
competition , Advertising battles , Product introduction
395. Which concept of ethics tries to explore the traits which help a person to lead a life that is
satisfying from an ethical point of view?=Ethics of Virtue
396. What is the challenge insurance will face like any other service sector?=Branding
397. Vision without mission is incomplete and mission without vision is meaningless.=True
398. Different rates are levied by different states for ________ tax.=entertainment
399. Name the group of related businesses that can be taken for the sake of strategic planning,
distinct from the rest of the businesses=strategic business units
400. Advantage of delegation of authority results in prompt _=Decision-making
401. Principle of effective delegation=To believe in feedback, interaction and result orientation.,
High degree of delegation=The task is specified to a subordinate and is told to report back with
results, Functional authority=
402. This is clarifying the assignment, which is delegated to a department., Need for
delegation=Superior needs to concentrate on important and vital issues.
403. Span of control is also referred to as the span of ________.=Supervision
404. One of the merits of ________ is that it recognizes importance of various individual needs and
motivation, and yields a contingency model.=Vroom's theory
405. ________means that private and foreign investors can participate in the Indian Insurance
Sector.=Liberalization
406. Chesterd Bernard developed a theory of organization and ________ functions.=Executive
407. Unit of command=This means that employees should receive orders from one superior only,
Scalar chain=Chain of superiors from the highest to the lowest ranks, Equity=Loyalty, devotion
on the part of managers should be there when dealing with subordinates, Esprit De Corps=In
union there is strength'
408. The main role of management consultant to the organisation is to
provide=Recommendations
409. The potential external opportunities faced by an organization are=additional customer
groups , faster market groups , falling trade barriers
410. The service sector has grown because of reasons mentioned below= tendency of
distributing specialized knowledge and technology capital for labour in the manufacturing
industry , technology no longer gives a competitive edge to manufacturing activities in the
global scenario , as income increases, consumer demands for services increase faster than those
for goods
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411. Actuary is one who specializes in the________of insurance.=mathematics
412. One of the oldest technique of checking performance is the personal observation.=True
413. In the complex new liberalized economy business families face common problems such
as=Unproductive labour , Falling share value , Transnational attach
414. What articulates the long-term goals of an enterprise ?=Vission Statement
415. You should never measure the process and develop tools that will measure your
progress.=False
416. Many families were running the business with a law ________ stake of 15% to 20%.=Capital
417. Direction initiates at the bottom level in the organisation and follows to top through the
hierarchy.=False
418. High morale is likely to be associated with superior motivation and low morale with ________,
and a lack of drive.=frustration
419. Research indicates that the limbic system learns best through=motivation , extended
practice , feedback
420. Advantages of learning organizations should be=Free exchange and flow of information ,
Commitment to learning, personal development , Climate of openness and trust
421. What type of industry is consulting-=Knowledge
422. Which Indian pharma company has recently started an SBU?=Ranbaxy
423. ________is a tool for corporate governance.=communication
424. What does control maintain between output and effort?=Equilibrium
425. Horizontal co-ordination takes place sideways.=True
426. Who is the father of the three-needs theory?=McClelland,Who discovered the Expectancy
theory?=Vroom,What is a basic need?= Food, What is an esteem need?= Self-esteem, Who
propounded Theory X?=McGregor
427. The non-financial type of motivators would be=encouragement , freedom , recognition
428. New companies feel that________is the most appropriate type of alliance.=Joint-venture
429. What is that the consultant must be able to recognise about the client's future needs ?
=Vision
430. Learning organizations are adaptive to their_environment=external
431. Vipassana=Meditation, Visionary=Missionary, Knowledge Worker= Wisdom Worker,
Tamas=Rajas, Karma=Destiny
432. Event ________ has various ________ opportunities.=
433. management,Career
434. Fedrick Winslow Taylor’s Mechanism of Scientific Management includes=
435. scientific task setting , planning the task , standardization of tools and equipments
436. ________ is the result of human limitation to the span of management.=
437. Delegation
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438. Learning organizations must possess what type of culture?=Learning
439. Some of the external factors that limit control are=govt. policies , market changes , economic
changes
440. Service denotes physical transfer of goods.=False
441. For effective control, different departments should have uniform systems of control.=False
442. As organizations increase their products, market diversity etc, for what type of people does
the demand increase?=General Managers
443. The objective in corporate governance are=shareholders value maximization , growth ,
stability
444. Name the department which plays a major role in developing a learning organization=MIS
445. Communication barriers in the international environment are=Loss by transmission , Loss
by poor retention , Poor listening
446. What criterion is that which the SBU must meet which is neither too large nor too small?
=Proper size
447. Individuals have different ________ of management categories such as democratic, ________,
bureaucratic, etc.=styles,autocratic
448. How many event management companies are there in Pune?=215
449. Developing effective control is one of the weaknesses of MBO=False
450. The summary of important trends in retailing are=market concentration , global players vs.
local players , non store retailing
451. Who is the father of Intelligence Quotient ?=Alfred Bennet
452. Research into the average Indian buying habits have brought about the following facts=they
prefer to pay in cash , they like to touch and feel the merchandise , they want attention to be
given to all members of their group
453. In the insurance sector the rules governing Indian companies are=min. paid up capital of Rs.
1 billion , domestic player cannot be subsidiary of foreign co. , no dealing in non-insurance and
non-life as single entity
454. Development of the retail sector requires a slow change in our mindset.=True
455. Succession planning is not a function of the Board of Directors.=False
456. The following are the elements of control=authority and knowledge , guidance and direction
, constraint and restraint
457. Which type of strategies do professional managers help organizations in chalking out?
=corporate
458. Deontological ethics believe that mature persons have inadequate capacity to reason.=False
459. Name the leading ad agencies in India that have a separate event section.=
460. Vigennet , Ogilvy , Mathers
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461. What would be the percentage of equity participation under the rules governing foreign
companies?=0.26
462. Frederic W.Taylor's middle name is ________.=Winslow
463. The various tools employed by the companies to improve and sustain employee
morale=building of responsibility , rotation of jobs , job enrichment
464. Potential external opportunities=Complacency among rival firms, BPR= Business process
reengineering, TQM= Total quality management, Potential internal strengths=A distinctive
competence
465. Some of the management functions mentioned by Henry Fayol are :=Planning , Control , Co-
ordination
466. Demand forecast is one of the popular forecasts.=True
467. In which type of income class, does the insurance sector have to face the challenge of
making insurance a buying priority?=lower-middle
468. The different kinds of relationships for selecting the span of control would be :==One to
one , Cross relationship , Direct group
469. The fundamental objective of corporate governance is essentially= enhancement of long
term shareholder value
470. Policy is supposed to be immutable, unchanging and eternal.=True
471. Under principle of effective communication what should be fully understood by all
concerned.=tasks , policies , responsibilities
472. One of the popular forecast is=Demand
473. Kautilya=Conception of administration and management, Swami Vivekananda=Political,
Social and Economic Management of state, Samartha Ramdas= Setting goals and accomplishing
it.,King Akbar= Creator of social progress and prosperity
474. Costliness of the ________ is the overriding factor determining the extent of
decentralization.=Decision
475. What is essential for the management to get things done in the organization?=Delegation
476. Indian companies because of confused status have lacked self-confidence.=True
477. Charles Babbage built the first prototype of modern ____=Computers
478. Consultants must conduct diagnosis to redefine ________.=Problem
479. Lower level managers need EQ most.=False
480. Some of the limitations of business planning are=Time Consuming , Expensive device ,
Heavy cost of planning
481. Positive motivation makes people willing to do their work in the best way they can and
improve their ________.=performance
482. Good motivation lead to low morale. High morale is the manifestation of a weak or defective
motivating process.=False
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483. The ________ principle, which is the inherent process in organization through which
authority, the antecedent co-coordinative principle, permeates the entire organized
structure.=Scalar
484. Human thoughts are classified as :-=Inactive , Active , Transactive
485. Which of the options mentioned below would be categorized as a Franchisee store?
=Footwear stores
486. The process of forecasting is based on :-=Future trends , Current analysis , Past performance
487. The characteristics of knowledge worker would be :-=Egoistic , Right conscious
488. Any morale improvement programme of management must embrace the following rules :-
=Encourage initiative , Respect individual , Be fair and just
489. Name the specialization where the economists consider necessary for efficiency in the use
of labour :-=Division of work
490. Objectives' is a wider term and ________ is part and parcel of it.=Mission
491. The non-executive directors on the board of the company should be 50%.=True
492. Who is the 'founder of Human Relation'?=Elton Mayo
493. What should be included in the new governance charter?=Qualified and independent audit
committee
494. Managers should be effective ________ so that they may influence the activities of
subordinates without dissatisfying them.=Leaders
495. The term 'span of control' is also referred to as:-=Span of management , Span of
supervision , Span of authority
496. ________ is practiced like all other managerial functions at all levels of management.=All level
exercise
497. Every person has different ways and means of performing art, similarly, every individual
has different styles of management and these are categorized as :-=Democratic , Autocratic ,
Beaurocratic
498. Who is the father of Intelligence Quotient ?=Alfred Bennet
499. Management requires learning=Art requires knowledge, Science is developed=Over a
period of time, Management as a discipline=Has no centralized rule-making
authority,Management is a multipurpose organ=
500. That manages a business, Management is understood by performance= Management is
what management does
501. Parting with authority means parting with friendship.=False
502. According to Abraham Maslow, human needs can be classified into how many types?=Five
503. ________ organizations have systems, mechanisms and processes in place.=Learning
504. Fear among managers is not a barrier to delegation of authority.=False
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505. Henry Fayol finds ________ and responsibility to be related, with the latter arising from the
former.=Authority
506. Emotional distress shrinks working memory.=True
507. A new sector has emerged in modern times, known as ________ management.=Event
508. A direct consequence of retailing has taken place due to the emergence of :=Apparel
retailing stores , Pharmaceutical retailing stores , Books, Music and Lifestyle retailing stores
509. What type of skills does management require?=Conceptual , Human relations , Technical
510. Name the books on management written by Peter Drucker :-=Frontiers of Management ,
The practice of management , Management, tasks, responsibility
511. "Measuring Intellectual Capital" is one of the examples of performance measurement.=True
512. Individuals are encouraged to develop ________, to speak out, to challenge actions.=Ideas
513. What is the set-up of an organization?=Relationships
514. Morale is the term usually applied to armed forces during war time and athletics teams. It
refers to team spirit and ________ of people for a common purpose.=Togetherness
515. The essence of control is that it is aimed at results and not necessarily at people as
such.=True
516. Virtuous acts include:-=Honesty , Integrity , Tolerance
517. International artists' performance in India is diminishing in recent times.=False
518. The service sector has not corporatised itself.=False
519. Which segment of event management has the potential to gross the largest in India?=Live
entertainment
520. Few of the management principles given by Henry Fayol are:-=Authority and responsibility ,
Division of work , Discipline
521. Advantages of SBU's are :-=Quick response to environmental changes , Increased focus on
products and market , Facilitating development of General Managers
522. Zurich=Hero group, ING Group=Vyasa Bank, STANDARD LIFE=HDFC, AMP=Sanmar
523. According to Swami Vivekananda people have intuition or sacred power to face difficult
task.=True
524. In the various versus of Gita, there are many practical messages for which level of people in
management?=Leaders , Team leaders
525. The potential external threats faced by an organization are :-=Entry of low cost foreign
players , Adverse demographic changes , Slower market growth
526. How many rules govern Indian and Foreign insurance companies?=12
527. Management as a discipline is the function of ________.=Creativity
528. What require a high level of optimism and persistence despite rejection?=
529. Self-Motivation
530. Henry Fayol was trained as a ________ engineer.=Mining
22 | P a g e
531. To enhance emotional intelligence, ________ must refocus their training to include the limbic
system.=Organisations
532. The strategic factor in social integration is the development and selection of leaders.=True
533. ________ establishes, cause and effect relationship.=Science
534. Business ________ is the calculation of probable events to provide against future.=Forecasting
535. The technique of control is associated with planning, as a part of scientific
management.=True
536. The major books on social and political analysis by Peter Drucker are :-=
537. The future of industrial man , The age of discontinuity , Drucker on Asia
538. Name the various characteristics of science :-=Organized knowledge , Cause and effect
relationship , Predictive power
539. Board members should have an independent sense of judgment.= True Event management
in India is an ancient activity.
540. Organizing is defined in different ways, viz.= Process , Relationship , Corporate citizen
541. Charles Babbage built the first prototype of modern ________.=Computers
542. It is said that 'Delegation is the key to control' and = information is guide to control
543. Which is the technique where the completion of all tasks is checked in the order planned in
the time scheduled is known as= Critical path method
544. Application of general management functions to the insurance sector is= co-ordinating ,
controlling , directing
545. Lower level managers need EQ most.= False
546. Certain important motivational techniques are= Monetary incentives , Job-based techniques
, MBO techniques
547. Future of Insurance sector would be= new players taking over the market , improved
customer service , strong hold of nationalized players
548. Service sector is not=influenced by this system,Functional management
challenges=Management accounting and taxation,Corporatization of services=
Accountants,Reason for expansion of service sector=Failure to sustain an advantage in
manufacturing activities
549. Procedures establish a useful method of doing work and thus it can eliminate friction
between departments. = True
550. Communication forms the link between every individual and between one group and the
other groups, what are the main facts which flow through individuals at various levels.=
concepts, opinions
551. RBI's present report on currency and finance divides the sector into= consumer services ,
Govt. services , producer services
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552. It is that top leadership fails to teach the MBO philosophy largely because, very often it is
itself not motivated.= True
553. Pursuit of excellence is an ethical principle.= True
554. Delegation is required in which type of organization?= All type of organizations
555. Leading companies in thissector of event management=Whizcraft Entertainment Ltd, Midas
Events,Fountain Head,Problems faced by event management industry=In addition to the
entertainment tax, an event management company is also required to pay service tax, Areas of
operations in event management=Celebrity management, television events, Definition of event
management=Events are the occurrences designed for marketing interests
556. If you don't know what you want to achieve, don't call in the________.= Consultant
557. Who is primarily known for his Time and motion studies?=Frank Gilberth
558. What can act as a self-regulation enabler? = Audit
559. Of which kind of advertising is event a form?= interactive
560. Steps to be taken into consideration while whistle blowing are: = examining your motives ,
verifying and documenting your information , sticking to the facts
561. Few of the benefits of direction are= ensures stability and balance , secures employees co-
operation , facilitates change in organisation
562. A method of grouping the business of a multi-business corporation, which helps in strategic
planning, is ________.= scientific
563. The important point to be noted under the definition of learning organizations is=
Development of collective as well as individual learning
564. The Internal environmental factor that influence management are Place,
Labour,machines,Money
565. Any discipline to be called as profession must fulfill the following conditions = requires
definite period of learning , centralized rule making authority , enforceable code of conduct
566. Revenue model is a challenge in the service sector.= True
567. The contribution of the service sector to GDP has been less than proportionate to=
employment
568. The scope for retailing in India is great as it is dominated by the________.= unorganized sector
569. Which of the following is not an area of operation of event management?= banking
570. Foreign insurance companies can appoint majority directors on the company board.= False
571. Intelligence quotient is the measurement of one's ?= Intelligence
572. Decreased productivity is a cost of low IQ.= false
573. The experts who dealt in Behavioral Sciences are := Max Weber , Vilfredo Pareto , Elton
Mayo
574. W.Edward Deming introduced quality control in Japan.= true
575. The purpose of life is to raise from ________ to rajas= Tamas
24 | P a g e
576. It is said that waking and dream world are both illusions, according to vedanta world as
________.= Maya Mithya
577. Under the role of management consultant, consultant acts as a= Motivator , Leader ,
Counselor
578. Planning is based on future conditions which are dynamic, hence it is said to be= Flexible
579. Maintaining discipline and ________ those who perform properly, is an element of direction.=
controlling
580. Managerial function of control is the ________ and correction of performance of various
activities.= measurement
581. Which modern trend calls for systematic attempt at controlling ?= Decentralisation
582. "Control maintains the equilibrium between ends and means, output and efforts' by
according to = Peter Drucker
583. Management has been defined as the creation and direction of the internal environment in
an enterprise= False
584. Corporate governance aims at= better transparency , ethics , accountability
585. To which environment is learning environment adaptive? = External
586. Which famous management consultancy first adopted the 7 S model?= McKinsey & Co.
587. Which law states that 'you get what you deserve and not what you desire'= Law of destiny
588. ________ degree of delegation is that in which a superior states a particular task to his
subordinates and tells them to investigate on that task and report back.= Low
589. Organization as an establishment is considered as the ________ aspect of an enterprise.=
Physical
590. An organization consists of individuals in which their formal roles and structural positions
bring them closer.= True
591. Decentralization = It is viewed as an extension of delegation,Organizing= It is considered as
a process, or any activity,Delegation= This means to give, offer, confer and allot a major part to
subordinates,Span of management = It is based on the manager of average ability
592. Organization as an establishment = This is regarded as the physical aspect of an
enterprise,Organization as a corporate citizen = This is regarded as the social aspect of an
organization, Organization as a relationship = This is more related with the formal and informal
relationships, Organization as a structure of authority = This is created out of responsibility and
accountability structure
593. Who said, 'Direction is telling people what to do and seeing that they do it to
594. the best of their ability'. = Dale
595. ________ behaviour is obtained when there is a one-way transmission of orders from superior
to subordinates. = Linear
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596. The meaning and purpose of control is= knowing exactly what work is to be done , knowing
that the work has been done or being done , knowing immediately of any delays, hold ups
597. The larger the organisation, the more easier is the control process with respect
598. to overall results.= False
599. Under the kinds of motivation, employees are different individually yet, they all want the
following things from the job.= Job security , Congenial associates , Fair wages
600. The negative type of motivators will include= Fear , Force , Reprimands
601. Management is just a list of functions.= False
602. Science has no predictive power= False
603. Professional management signifies separation of ownership and management.= True
604. Selective Perception = In communication this means that they hear what they want to hear
and ignore other information, Semantic Distortion =This type of communication is said to be
deliberate or accidental ,Secrecy =There is a large amount of information which is withheld bec'
it will cause jealousy, Oral Communication= Frequently used by supervisors at the shop floor
and by middle level managers
605. Service sector has grown because of________.= contracting
606. The various departments that an event management company will have are= creative ,
production , client servicing
607. The channels through which corporate governance may bear on performance are activated
through several structural and institutional factors as follows= legal, political and regulatory
environment , financial structure of corporation ,structure and functioning of co
608. Name the growing developer and publisher software created by SBU's to handle product
development for each of the segments like child, youth entertainment etc.= Mindscape
609. People with high EQ understand people's which factor ?= Expectations
610. EQ is born largely in the neurotransmitters if the brains limbic system that governs =
drives , impulses , feelings
611. Which is the second factor of the 7S model?= Structure
612. India should borrow management skill from other countries but one should never borrow
the use of the mechanical arts and applied sciences -= False
613. Gita has nothing to do with leadership in management= False
614. What is lacking in Indian business companies management ?= Professionalism
615. Business families have started spending more on research and development.= True
616. What is indispensable to accurate internal budgeting and to setting financial and expansion
policies.= Sales forecasting
617. The steps included in the process of MBO are= Preliminary setting of goals at the top ,
Clarification of organisational goals , Recycling of objectives
618. Span of management is normally related to organization structure.= True
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619. Control, like other elements of management process has to be ________ and not an emergency
operation= continuous
620. In an organisation the reports that are in the form of graphs, tables etc, are called ________=
statistical reports
621. This is a type of motivational technique training given to the groups of managers
themselves so that they may behave with and motivate their subordinates better.= Sensitivity
training
622. Theory X =Both men and boss participate and jointly determine each individual's major
areas of responsibility ,Theory Y =People do not have ambitions and they try to shirk
responsibility ,MBO= technique Autocratic, democratic styles of leadership have their own
implications for employee motivation. Leadership Technique =The average human beings,
under proper conditions, do not shirk responsibility.
623. Science as a discipline has the following features= body of organized knowledge ,
establishes cause and effect relationship
624. What hampers organisational communication ?= Barrier
625. The lack of communication leads to= information gap , disintegration , deviation from
performance
626. ________ with sympathy can reduce some of the daily frustrations in organised life and result
in better communication. = Listening
627. Services need support functions to assist its operation, they are = transport, telecom, power
628. What is one of the most significant inhibitors in customer preference while purchasing
perishable items in retail?= proximity of markets
629. An Indian consumer is= one of the most diverse and demanding
630. State Bank of India has collaborated with which foreign insurance company?= Cardiff
631. Which ethical concept argues/emphasizes that all mature persons have adequate capacity
to reason and that ethical rules can be desired from such reasons?=
632. Unethical acts are a result of________.= Unawareness and insensitivity to issues
633. Loyalty to the________should occupy the place before loyalty to the organization. = country
634. Peter Drucker is an expert on := Japanese art , History of technology , History of American
statesman
635. Peter Durcker's classic book is known as 'The ________ of management'.= Practice
636. Samartha Ramdas contributed to the conception of administration and management= True
637. One of the fears family owned businesses fear is the successful planning to the get the right
person after the business ________.= Pioneer
638. As Koonfz comments, ________ is deciding in advance what to do, how to do it and who is to
do it.= Planning
639. Features of direction would be= Pervasive function , Communication , Continuous process
27 | P a g e
640. David McClelland identified three motives which compare with Maslow's higher ranking
motives; please name the missing motive. 1. Affiliation - Social, 2. Power-Esteem 3. Achievement
- =Self-actualisation
641. Worker's Desires= It includes affection belongings, acceptance, friendship Basic human
need of food, clothing and shelter,Management Desires =Safe, healthy working conditions
economic security Lowest cost per unit, Intelligent initiative,Esteem Lowest cost per unit,
Intelligent initiative Self-respect, status recognition from others, Social or Affiliation =Basic
human need of food, clothing and
642. This is one of the good control system where the system should confirm to the nature and
needs of the activity or position sought to be controlled = Suitability
643. Decision-making =These are the first step leading to the attainment of
objectives. ,Forecasting =These are the goals established towards which the organisation
activities are directed ,Planning= These are specific required action or non-actions, allowing no
discretion ,Objectives= These are tomorrow's expectation, based on yesterday's achievements
and today's plans.
644. According to Theory Y, people lack self-motivation and require to be externally controlled
and closely supervised in order to get the maximum output for them = False
645. The names of the experts who have given recent contribution to management are:= William
Ouchi , W.Edward Deming , Peter F.Drucker
646. Correction of deviations is the point at which control can be seen as a part of the whole
system of management and can be related to other managerial functions.= True
647. The service sector has expanded relentlessly in the past decades. Which of the following
events gave it pre-eminence?= explosion of information technology
648. The qualities that matter for International teamwork are, = Mutual respect , Sense of time ,
Team spirit
649. It is said that always lines of communication should be open.= True
650. Service sector in India dominates half of our national income.= True
651. The structure of consumer demand in India is like an iceberg". What is therationale behind
this statement? = we see only parts of ready potential on the surface
652. What is the authority for the SBU which is delegated to each person heading it, and can
adapt quickly to any environmental change?= Decision-making
653. There are ________ forces of competition.= Five
654. Definition of Management=Management is management of men, money, machinery,
materials and information,Koontz and O'Donell =Management is the creation and maintenance
of internal environment in an enterprise,Peter Drucker =Management is a multipurpose organ
that manages a business, manages workers and work, Appley L= Management is management of
people and not the direction of THINGS
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655. Objectives can be classified as= On the basis of time , On the basis of functions , On the basis
of levels
656. Good competitive skills are a potential external opportunity of learning organizations=
False
657. Fast food chains are not a corporatised service.= False
658. Planning is mainly concerned with looking ahead in the future, what is it that provides the
necessary raw material for correct planning ?= Forecasting
659. According to Dr. Chakraborty's in his model II, headvocates and gives preference to=
Wisdom worker
660. According to Urwick, features of good plan is that which is sample , balanced , flexible
661. ________ thinks that all knowledge is not subjective andhe is self-conceit to possess it. =
Knowledge WORKER.
662. ________ helps in adjusting to uncertainties in assessing work situations and the effective
delivery of services even under worst condition.= Malleability
663. This is one of the method of checking performance where many business executives insist
on making frequent visits to their plants so that they can see for themselves for real state of
affairs= Personal observation
664. Companies like Godrej, Infosys are arranging which sessions for their employees = Yoga
665. At which levels of the organization does management exist?= Top-level
666. Philosophy of scientific management says that science is not a rule of ____= Thumb
667. The components of competitive analysis are := Future goals , Current strategy , Capabilities
668. Human thoughts are classified under Tamas Rajas and Hettwa= False
669. Ethical concepts include:= Ethical subjectivism , Consequentialism , Ethics of Virtue
670. Henry Fayol was born in England.= False
671. What is proving that it is EQ more than IQ that underpins many of the best decisions. =
Science
672. It is said that, 'Don't follow practices of delegation on ________'.= Paper
673. What are the common challenges faced by the retail business?= Special mindset to develop
special strategies , Coping with the change
674. Robert Owen was a railroad builder in America.= False
675. How many channels are there through which corporate governance may bear on
performance?= five
676. The code of conduct for a profession should be= Enforceable
677. The issues of insider trading can be dealt with by keeping a principle of= Disclosed or desist
678. Name the factors governing the span of management.= Ability of the manager , Ability of the
employees , Geographic location
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679. The different components of EQ would be= Self-awareness , Emotional management ,
empathy
680. Events like trade fairs are handled by government authorities, for example the biggest
concourse under the sun, ________ is again handled by Allahabad Municipal Corporation.=
Kumbhmela
681. With globalisation moving ahead companies requires strategies like joint ventures for
example HDFC - Standard Life =Your Answer Kinetic – Honda
682. One of the external environment factors that influences Management is= Lega
683. Disadvantages of SBUs are= Over-emphasis on short term performance , Distortion of
information , Dysfunctional competition among divisions
684. The ________ appeared in the book, In search of Excellence.= 7 S model
685. Learning organizations must adopt processes thatencourage interaction across boundaries=
True
686. ________ learning requires skills for sharing information and knowledge, particularly implicit
knowledge,assumptions and benefits that are traditionally beneath the surface.= Collective
687. How many central ideas are associated withconsequentialism?= Two
688. A budget as a plan of statement of expected results isexpressed in numerical terms.= True
689. A set of actions that you start with and must maintainis also called as ________.= Strategy
690. Characteristics of formal organization are := Arbitrary structure , Predetermined objectives
and policies ,Well defined rules and regulations
691. The model presented by Dr. Chakraborty shows that Indian thought has a keynote, that is
=Balance
692. One of the internal environment factors that influences management is= Place
693. When an insurance policy is sold, a promise is sold".= TRUE.
694. Important ingredients of the service industry are labour and knowledge.= TRUE.
695. What is the reason that Indian Business houses were notable to take courageous decisions.=
stagger or stumbling self-confidence
696. Budgetary control involves budgets such as = sales , production , cash
697. Which type of transmission of orders help in obtaininglinear behaviour ?= one-waY
698. What does office management include?= staffing and equipment of the office
699. It is said that no company is allowed to deal in lifeand non-life insurance as a single entity.=
True
700. According to the Consequentialism concept of ethics, an act which does not maximize
value= is not ethically
701. Elements of effective control are = Understandable , Corrective , Flexible
702. Emotional intelligence is said to be the ability to sense, understand and effectively apply the
power and acumen of emotions as a source of= information , trust , human Energy
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703. What is it when you are feeling and being in touch with subtle feeling about things ?= Self
awareness
704. The four A's of the service section are=acceptability,________, affordability, availability.=
awareness
705. Management is promotional= False
706. Management manages a manager and manages machines and workers= False
707. The strategic factor in social integration is the development and selection of leaders.= True
708. Communication in industry is a phase both of organisation and moral building.= True
709. The characteristics of a good consultant should be = Good communication skill , Team
spirit , Cosmopolitan outlook
710. A vision statement should have which option among the following components.= Precise
and objective
711. Which ethical factor argues that there is no universal set of principles by which to judge
mortality?= Ethical Relativism
712. Who called for scientific selection of workers and stressed the need for training?= Henry L.
Gantt
713. Factors determining decentralization of authority = uniformity of policy , desire for
independence , control techniques
714. If you want it done right, do it yourself, is a fallacy= True
715. Basic elements of control would be= setting standards of performance , measurement of
performance , comparison of performance with standard of performance
716. The new techniques of control which has emerged are = management audit , Critical path
method , Programme evaluation and review technique
717. Elements of direction are= maintaining discipline , motivation of subordinates , rewarding
good performance
718. Co-ordination should not be what?= Rigid
719. Leadership is a process of influencing whom?= People,What type of influences do hard-
boiled autocrats use?= Negative,The leader who gives little or no direction is called?= Laissez-
Faire,What do you invite when your people are afraid to speak out?= Dissent,Who should
Leaders trust?=. Subordinates.
720. Employees will be judged on how they will meet or exceed which well-defined criteria?=
Performance
721. Information gaps create a communication barrier. = True
722. The following are the services which are corporatized banking , insurance , hospitals=Your
Answer banking , insurance , hospitals
723. What type of industry is event management in India?= One Off
724. International artists performance in India is diminishing in recent times.= False
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725. Ethics is concerned with =what is good ,Business ethics can thus be defined=As the study of
what is good and right for the business,Ethical relativism argues that there is no universalset of
principles= by which to judge morality,Virtual acts are done willfully=And not by
chance,Determine the type of wrongdoing involved=And to whom it should be reported
726. What type of ethics emphasize that all mature persons have adequate capacity to reason?=
Deontological ethics
727. Ethical problems result in dilemmas for business managers.= True
728. A wisdom worker is one who focuses on self-control.= True
729. For survival Indian business families are raising their capital to which zone?= Comfort
730. The liberalization and globalization has lead to restructuring of industry through= merger ,
outsourcing , downsizing
731. Morale is a state of mind and emotions affecting the attitude to work.= True
732. ________ is a continuous activity in which the ________ are instructed to carry out the particular
assignment.= Training, subordinates
733. One of the ________ of direction is of ________ communication.= principles, effective
734. By putting inter-dependent ________ under one ________ coordination is ensured.= units, boss
735. ________ divide work into specialized ________. = Managers, functions
736. Organizational morale is basically a ________ condition of groups and ________.= mental,
individuals
737. The level of ________ affect an individual’s ________.= satisfaction, morale
738. An important ________ in retailing is the battle of ________= trend, Formats
739. Learning ________ is the organizational ________ that nurtures learning.= Culture, climate
740. Some of the popular forecasts are sales=forecasts And production trends,Planning is
defined as a long look ahead=And a broad look around & a searching look within,Planning
makes companies competitive =And it reduces cost,Planning depends on authenticity=And
reliability of information,Planning should not be rigid=It must have an inbuilt controlling
process
741. What type of control is most important for effective delegation?= Feedback
742. Direction helps utilize what? = Capabilities
743. Who said, direction in business is similar to strategy in war?= Seymour
744. Limitations of control would be= external factors , difficulty in setting standards ,variation
and its causes
745. Direction helps explore the talents of individuals.= True
746. The democratic or participative leadership style the leader tries to lead mainly through=
Persuasion , example
747. The different types of barriers to communication are= physical , psychological , semantic
barriers
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748. Principles of effective communication would be = clear in use of language , attentive
listening , use of right medium
749. Planning is the primary management function of insurance companies= True
750. A level playing field is an unlikely factor of success for insurance sector.= False
751. Audit can act as a self regulation enabler = True
752. Examples of ethics of virtue are as follows= courage , generosity , tolerance
753. Companies must calculate what else about consultancy?= Costs
754. Which of the following act as general motivators?= All of these
755. Individuals normally desire a degree of independence. = True
756. _______ offer a definite ________ to the planning process.= Rules,, direction
757. A ________ should always be clear about what is to be ________ to subordinates.= superior,
delegated
758. Control is ________ to decision-________.= Basic, making
759. A favorable factor for retail ________ is reduction of ________ duties.= growth, customs
760. The potential internal strength of an organization could be= adequate financial resources ,
superior technological skills , cost advantages
761. What are some of the challenges faced by retail sector?= Looking beyond price , The people
factor , The technological edge
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