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Chapter 12HUMAN
RESOURCEMANAGEMENT
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LEARNING OBJECTIVES• You should be able to:
E!"la#$ the st%ate' #("o%ta$'e o) hu(a$%esou%'e (a$a&e(e$t
*es'%#be the hu(a$ %esou%'e (a$a&e(e$t "%o'ess *#))e%e$t#ate bet+ee$ ,ob des'%#"t#o$s a$d ,ob
s"e'#)#'at#o$s
Co$t%ast %e'%u#t(e$t a$d de'%u#t(e$t o"t#o$s
*es'%#be the sele't#o$ de-#'es that +o%. best +#th-a%#ous .#$ds o) ,obs
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LEARNING OBJECTIVES
/'o$t#$ued0• You should be able to:
Ide$t#)1 the -a%#ous t%a#$#$& 'ate&o%#es
E!"la#$ the -a%#ous a""%oa'hes to "e%)o%(a$'e
a""%a#sal
*es'%#be +hat a$ o%&a$#2at#o$3s 'o("e$sat#o$
s1ste( should #$'lude
*#s'uss the 'u%%e$t #ssues a))e't#$& hu(a$%esou%'e (a$a&e(e$t
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4HY HUMAN RESOURCE
MANAGEMENT IS IM5ORTANT• All Ma$a&e%s E$&a&e #$ Hu(a$ Resou%'e Ma$a&e(e$t
A't#-#t#es #$te%-#e+ ,ob 'a$d#dates
o%#e$t $e+ e("lo1ees
e-aluate +o%. "e%)o%(a$'e
• A'h#e-#$& 'o("et#t#-e su''ess th%ou&h "eo"le %e6u#%es a)u$da(e$tal 'ha$&e #$ ho+ (a$a&es th#$. about e("lo1ees
• High performance work practices77+o%. "%a't#'es that lead to both h#&h #$d#-#dual a$d h#&h o%&a$#2at#o$al "e%)o%(a$'e
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E8AM5LES O9 HIGH7
5ER9ORMANCE 4OR 5RACTICES
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HUMAN RESOURCE
MANAGEMENT 5ROCESS• Ne'essa%1 )o% sta))#$& the o%&a$#2at#o$ a$d susta#$#$& h#&h
e("lo1ee "e%)o%(a$'e
Ide$t#)1 a$d sele't 'o("ete$t e("lo1ees
5%o-#de u"7to7date .$o+led&e a$d s.#lls Reta#$ 'o("ete$t> h#&h "e%)o%(#$& e("lo1ees
• I$)lue$'ed b1 the e!te%$al e$-#%o$(e$t
Labour union 7 %e"%ese$ts +o%.e%s a$d "%ote'ts the#%#$te%ests th%ou&h 'olle't#-e ba%&a#$#$&
Go-e%$(e$t %e&ulat#o$s to assu%e e6ual e("lo1(e$to""o%tu$#t#es
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HUMAN RESOURCE MANAGEMENT
5ROCESS /E!h#b#t ;
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HUMAN RESOURCE
5LANNING
• E$su%es:
That o%&a$#2at#o$ has the %#&ht $u(be%a$d .#$d o) "eo"le #$ the %#&ht "la'es a$dat the %#&ht t#(e
E("lo1ees a%e 'a"able o) e))e't#-el1 a$de))#'#e$tl1 "e%)o%(#$& the#% ass#&$ed
tas.s
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HUMAN RESOURCE
5LANNING /'o$t#$ued0
• Cu%%e$t Assess(e$t
Job analysis 7 de)#$es ,obs a$d the beha-#o%s$e'essa%1 to "e%)o%( the(
Job description 7 state(e$t o) +hat ,ob holde%does> ho+ #t #s do$e> a$d +h1 #t #s do$e
Job specification 7 state(e$t o) the (#$#(u(6ual#)#'at#o$s that a "e%so$ (ust "ossess to "e%)o%( a -e$ ,ob
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JOB ANALYSIS 5ROCESS
E("lo1ee
d#a%#es
Job ?e!"e%ts3
#de$t#)1 (a,o%
,ob 'ha%a'te%#st#'s
Job
A$al1s#s
*#%e't obse%-at#o$
o) the +o%.e%
St%u'tu%ed
6uest#o$$a#%e
9#l(#$& +o%.e%s
o$ the ,ob
I$te%-#e+#$&
e("lo1ees
#$ &%ou"s
I$te%-#e+#$&
e("lo1ees
#$d#-#duall1
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HUMAN RESOURCE
5LANNING /'o$t#$ued0• Meet#$& 9utu%e Hu(a$ Resou%'e Needs
*ete%(#$ed b1 the o%&a$#2at#o$3s &oals a$d
st%atees
*e(a$d )o% e("lo1ees #s a %esult o) de(a$d
)o% the o%&a$#2at#o$3s "%odu'ts a$d se%-#'es
Co("a%#so$ o) 'u%%e$t HR 'a"ab#l#t#es a$d)utu%e $eeds dete%(#$es a%eas o) o-e%sta))#$& o%
u$de%sta))#$&
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RECRUITMENT AN*
*ECRUITMENT
• Re'%u#t(e$t 5%o'ess o) lo'at#$&> #de$t#)1#$&> a$d att%a't#$&
'a"able a""l#'a$ts
Cho#'e o) %e'%u#t#$& sou%'e dete%(#$ed b1:
• lo'al labou% (a%.et
• t1"e o% le-el o) "os#t#o$
• s#2e o) the o%&a$#2at#o$ E("lo1ee %e)e%%als t1"#'all1 "%odu'e the best
a""l#'a$ts
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MAJOR SOURCES O9 5OTENTIAL
JOB CAN*I*ATES /E!h#b#t ;
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RECRUITMENT AN*
*ECRUITMENT /'o$t#$ued0• *e'%u#t(e$t
5%o'ess o) %edu'#$& the s#2e o) the
o%&a$#2at#o$3s +o%.)o%'e o% %est%u'tu%#$& #tss.#ll base
Used to (eet the de(a$ds o) a d1$a(#'
e$-#%o$(e$t
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*ECRUITMENT O5TIONS
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SELECTION
• Sele't#o$ 5%o'ess S'%ee$#$& ,ob a""l#'a$ts to e$su%e that the (ost
a""%o"%#ate 'a$d#dates a%e h#%ed
5%ed#'t#o$ e!e%'#se to dete%(#$e +h#'ha""l#'a$ts +#ll be su''ess)ul #) h#%ed
Sele't#o$ de'#s#o$s (a1 be 'o%%e't o% #$'o%%e't
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Co%%e't*e'#s#o$
A''e"t
E%%o%
Co%%e't
*e'#s#o$
Re,e'tE%%o%
SELECTION *ECISION
OUTCOMES /E!h#b#t ;
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SELECTION
/'o$t#$ued0• Val#d#t1
*e&%ee to +h#'h the%e #s a "%o-e$ %elat#o$sh#" bet+ee$ the
sele't#o$ de-#'e a$d so(e %ele-a$t '%#te%#o$
La+ "%oh#b#ts the use o) sele't#o$ de-#'es u$less the%e #s
e-#de$'e that> o$'e o$ the ,ob> #$d#-#duals +#th h#&h tests'o%es out"e%)o%( those +#th lo+ test s'o%es
O%&a$#2at#o$ has bu%de$ to "%o-#de e-#de$'e o) -al#d#t1
• Rel#ab#l#t1
*e&%ee to +h#'h a sele't#o$ de-#'e "%o-#des 'o$s#ste$t
(easu%es
No sele't#o$ de-#'e 'a$ be e))e't#-e #) #t has lo+ %el#ab#l#t1
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SUGGESTIONS 9OR
INTERVIE4ING /E!h#b#t ;
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FUALITY O9 SELECTION *EVICES
AS 5RE*ICTORS /E!h#b#t ;
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ORIENTATION
• 4o%. U$#t O%#e$tat#o$ 9a(#l#a%#2es $e+ e("lo1ee +#th &oals o) the
+o%. u$#t
• O%&a$#2at#o$ o%#e$tat#o$
I$)o%(s $e+ e("lo1ee about the o%&a$#2at#o$3sob,e't#-es> h#sto%1> "%o'edu%e> a$d %ules
• Su''ess)ul o%#e$tat#o$
Ma1 be )o%(al o% #$)o%(al
Ma.es $e+ (e(be% )eel 'o()o%table> lo+e%sl#.el#hood o) "oo% "e%)o%(a$'e a$d %es#&$at#o$s
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TRAINING
• S.#ll Cate&o%#es As ,obs 'ha$&e> e("lo1ee s.#lls ha-e to be
u"dated
Technical skills 7 bas#' a$d ,ob7s"e'#)#'
'o("ete$'#es
Interpersonal skills 7 ab#l#t1 to #$te%a't
e))e't#-el1
Problem-solving skills 7 use)ul #$ $o$7%out#$e ,obs
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5ER9ORMANCE
• 5e%)o%(a$'e Ma$a&e(e$t S1ste( 5%o'ess o) establ#sh#$& sta$da%ds a$da""%a#s#$& e("lo1ee "e%)o%(a$'e
• 5e%)o%(a$'e A""%a#sal Methods
Ea'h (ethod has ad-a$ta&es a$d d#sad-a$ta&es
Written essay 7 +%#tte$ des'%#"t#o$ o)e("lo1ee3s st%e$&ths a$d +ea.$esses
ritical incidents 7 )o'us #s beha-#ou% thatde)#$es e))e't#-e a$d #$e))e't#-e "e%)o%(a$'e
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5ER9ORMANCE
/'o$t#$ued0
• 5e%)o%(a$'e A""%a#sal Methods/'o$t#$ued0
!raphic rating scale 7 l#st o) "e%)o%(a$'e
)a'to%s
"ehaviourally anchored rating scale ,-$#/ 7
'%#t#'al #$'#de$t a$d &%a"h#' %at#$& s'ale
a""%oa'hes 'o(b#$ed #ultiple comparisons 7 'o("a%es o$e "e%so$3s
"e%)o%(a$'e +#th that o) o$e o% (o%e othe%s
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5ER9ORMANCE
/'o$t#$ued0
• 5e%)o%(a$'e A""%a#sal Methods /'o$t#$ued0
$b%ectives 7 e("lo1ees e-aluated b1 ho+ +ell
the1 a''o("l#sh a s"e'#)#' set o) &oals
#anagement "y $b%ectives /MBO0 7 "%e)e%%ed
(ethod o) a""%a#s#$& (a$a&e%s a$d
"%o)ess#o$al e("lo1ees
&'( degree feedback 7 ut#l#2es )eedba'. )%o(su"e%-#so%s> e("lo1ees> a$d 'o+o%.e%s
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COM5ENSATION
/4AGES AN* BENE9ITS0• Goals o) Co("e$sat#o$ 5%o&%a(s
Att%a't a$d %eta#$ 'o("ete$t a$d tale$ted #$d#-#duals
5os#t#-el1 #("a't o%&a$#2at#o$3s st%ate' "e%)o%(a$'e
• S.#ll7based "a1 Re+a%ds e("lo1ees )o% the#% ,ob s.#lls a$d 'o("ete$'#es
Job t#tle does$3t de)#$e "a1 'ate&o%1
Mesh $#'el1 +#th the 'ha$$& $atu%e o) ,obs
• T%e$ds #$ 'o("e$sat#o$ Ma.e "a1 s1ste(s (o%e )le!#ble
Redu'e the $u(be% o) "a1 le-els
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9ACTORS THAT IN9LUENCE
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9ACTORS THAT IN9LUENCE
COM5ENSATIONBENE9ITS
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CAREER *EVELO5MENT
• Ca%ee% Se6ue$'e o) "os#t#o$s held b1 a "e%so$ du%#$&
he% o% h#s l#)et#(e
• The 4a1 It 4as
E("lo1ees ad-a$'ed the#% +o%. l#-es +#th#$ as#$&le o%&a$#2at#o$
Ca%ee% de-elo"(e$t +as a +a1 to att%a't a$d%eta#$ 6ual#t1 e("lo1ees
U$'e%ta#$t1 b%ou&ht o%&a$#2at#o$al 'ha$&es thatu$de%(#$e "%#$'#"les o) t%ad#t#o$al 'a%ee%de-elo"(e$t
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CAREER *EVELO5MENT
/'o$t#$ued0
• You a$d You% Ca%ee% Toda1
"oundaryless career 7 #$d#-#dual> $ot
o%&a$#2at#o$> %es"o$s#ble )o% 'a%ee% Ca%ee% 'ho#'e 7 o"t#(all1 o))e%s the best
(at'h bet+ee$ "e%so$3s as"#%at#o$s a$d
he% o% h#s ab#l#t#es a$d (a%.eto""o%tu$#t#es
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SOME SUGGESTIONS 9OR A
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SOME SUGGESTIONS 9OR A
SUCCESS9UL MANAGEMENT
CAREER /E!h#b#t ;
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CURRENT ISSUES IN HUMAN
RESOURCE MANAGEMENT
• Ma$a$& 4o%.)o%'e *#-e%s#t1
)ecruitment 7 %e'%u#t#$& $et (ust be +#de$ed
• Use $o$t%ad#t#o$al %e'%u#t(e$t sou%'es
• Out%ea'h +#ll b%oade$ a""l#'a$t "ool
*election 7 "%o'ess (ust $ot d#s'%#(#$ate
• Must a''o((odate $eeds o) d#-e%se a""l#'a$ts
$rientation and training 7 t%a$s#t#o$ o)te$(o%e 'halle$$& )o% so(e &%ou"s
• 4o%.sho"s to %a#se d#-e%s#t1 a+a%e$ess #ssues
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CURRENT ISSUES IN HUMAN
RESOURCE MANAGEMENT
/'o$t#$ued0• Se!ual Ha%ass(e$t
A$1 u$+a$ted a't#-#t1 o) a se!ual $atu%e that
a))e'ts a$ #$d#-#dual3s e("lo1(e$t
Ha%ass(e$t '%eates a$ u$"leasa$t +o%.
e$-#%o$(e$t a$d u$de%(#$es +o%.e%s3 ab#l#t1 to
"e%)o%( the#% ,obs Ille&al beha-#ou% #$'ludes -e%bal o% "h1s#'al
'o$du't to+a%d a$ #$d#-#dual
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CURRENT ISSUES IN HUMAN
RESOURCE MANAGEMENT
/'o$t#$ued0• 4o%.7l#)e Bala$'e
E("lo1ees 'a$3t /a$d do$3t0 lea-e the#% )a(#l#es a$d
"e%so$al l#-es +he$ the1 +al. #$to +o%. Ma$a&e%s 'a$3t be s1("athet#' +#th e-e%1 deta#l o)
a$ e("lo1ee3s )a(#l1 l#)e
+amily-friendly benefits 7 "%o-#de so(e hel" #$deal#$& +#th )a(#l1 "%oble(s
,ual-career couples 7 both "a%t$e%s ha-eo''u"at#o$s
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