Self Service Troubleshooting Tools TRM TAAS Presentation
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
What is TAAS?
• Citrix created "Tools As A Service" to help customers self diagnose and resolve many issues without the need to for a support call.
• Data is collected and transmitted via our collection tool Scout.
• CDF Tracing, Event log collection, Product Specific logs
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
Scout
• What is Scout?
• What does it do to my server?
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
Scout - Demo
• Running Scout / Upload
• Using Scout to gather data from XenApp & XenDesktop Systemsᵒ http://www.citrix.com/tv/#videos/7668
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
• TAAS Siteᵒ Auto-analyze
ᵒ Hotfixes
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
• TAAS Site – Login
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
Links/Additional Info
TAAS
https://taas.citrix.com/AutoSupport/
https://taas.citrix.com/AutoSupport/howitworks/
Citrix Scout
http://taas.citrix.com/scout
http://support.citrix.com/article/CTX130147
Videos
Citrix Scout for XenDesktop 5.xᵒ http://www.citrix.com/tv/#videos/5584
Using Scout to gather data from XenApp & XenDesktop Systemsᵒ http://www.citrix.com/tv/#videos/7668
How to Gather & Analyze data using Scout & TaaSᵒ http://www.citrix.com/tv/#videos/9268
How to Collect Diagnostic Information for XenServer (System Status Report)
http://support.citrix.com/article/CTX125372
Questions?
Work better. Live better.Work better. Live better.