for Food & Beverage Teamnina 2008
nina 2008
* “ Warm Welcome “First impression are lasting. Make yours the warmest and most sincere it can be. Greet every guest that walks into La Tapas Bar.
* “ Look, Listen and Ask “Maintain eye contact to acknowledge your guest’s importance and show your understanding by listening attentively. Ask questions if you are unsure and use this opportunity to suggest and up sell to your guests.
* “ Smile and Stance “A smile is contagious and puts everybody in a good mood. Your stance is about your body language – stand up straight, walk with confidence and have open and friendly gestures.
* “ Friendly Farewell “This is the last impression the guest has of our La Tapas Bar – so make it work for you! Use the guest’s name when saying good-bye, invite the guest to return and always say thank you.
nina 2008
The Quality Product and Service
Begin with Quality think.
nina 2008
*Understand product knowledge & service *Introduce product knowledge & service *Familiarize yourself with product
knowledge & service *Present the product knowledge & service
for future development*Learn the art of our show and understand
your role
nina 2008
*“ Guest satisfaction is top priority “*“ Be efficient and helpful “*“ Ensure warm and inviting setting “*“ Offer top quality “*“ Have fun working here “
nina 2008
“ We promise to our guest, To always offer top quality product in warm and inviting setting through efficient and friendly service“
nina 2008
*Image*Teamwork*Service*Technical Skill
nina 2008
+
-
Reborn
Dead Wood
Star
Virus
- +
nina 2008
Seen
Un-Seen
Behaviors
ThoughtsMotivesFeelingsBeliefs