Integrate Automic With ServiceNow
November 2015
Craig Kirkeide
2 Property of Automic Software. All rights reserved
Agenda
+ What Can you Do + Let’s See it in Action+ Closed Loop Automation+ Q&A
3 Property of Automic Software. All rights reserved
What Can You Do
+ Open and Close Tickets+ Automic Workflows in the Service Catalogue+ Closed Loop Automation
4 Property of Automic Software. All rights reserved
What Can You Do – Open and Close Tickets
+ Utilize Documented SNOW Web Services (REST)– Incidents– Requests– Problems
+ Add Attachments+ Close Tickets Upon Action in Automic
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What Can You Do – Service Catalogue Integration
+ Automic Connector for Service Now– Workflows Can be Called Directly from SNOW– Completion is Noted and Results are Updated
Directly in SNOW
Let’s Take a Look
7 Property of Automic Software. All rights reserved
What Can You Do – Closed Loop Automation
Real-time Dashboards
Service Now
Machine-generated incidents
Self-Service Portal
SupportCalls
Decision Automation
PatternDetection
Process Flow Automation
Automated Resolution
Service Desk Integration
ReportingComplianceGovernance
Any Questions?