SAP SOLUTION MANAGER JOURNEY FOR A GLOBAL FMCG FIRM Session ID#SOL7846VISHNU PRASAD
COGNIZANT TECHNOLOGY SOLUTIONS LTD.
AGENDA
Technical Monitoring & Business Process Monitoring
About the customer & Business Need
Setting Context – RUN SAP LIKE A FACTORY / SAP ALM
Change Request Management, PA & DM
Business Process Change Analyzer
Capabilities, Case Studies and Q&A
RUN SAP LIKE A FACTORY
Run SAP like a Factory as part of IT Management
ABOUT THE CUSTOMER LANDSCAPE
Modules in use – SD, MM, FICO, APO, PLM,
SRM, Portals, IS Retail, CRM, EWM, PI, EM, BW,
BO, Hana for Analytics
Common set of applications used by all geographies are grouped by the term Global Applications
Critical processes: Order to Cash, Procure to Pay, Record to Report, Make to Deliver and Record to Resolution
SAP
4 SAP Landscapes /Templates catering to
different geos
BUSINESS NEED:
No monitoring of business processes
Low availability of systems
Unable to monitor end experience of users
Poor management of custom code
Fragmented landscape with multiple tools
No dashboards / centralized management
of issuesComplex change
management process
Complex landscape with different processes & ways
of working
BUSINESS NEED FOR SOLUTION
MANAGER
WHAT DID WE DELIVER – TECHNICAL & BPM MONITORING
Technical Monitoring• System Monitoring
(100+ PROD/Reg. Systems with 150 KPIs/system)
• End User Experience Monitoring (For Laundry Business Process on PLM for 2-Locat )
• PI Monitoring • BI Monitoring• Job Monitoring• Interface Channel
Monitoring • Connection
Monitoring
• Business process monitoring (1500 MOs configured since 2015)
• Business process analytics
• Business process operations dashboard
• Interface Channel Monitoring & Connection Monitoring using BPM
• Solution Documentation Assistant (100+ Projects)
• Solution Directory• Project,
Blueprinting & Realization implementation tool
• Change Request Management (CHARM)
• CTS+
• Custom Code Life Cycle Management ( Implemented on 5 Production Landscape)
• Custom Development Management Cockpit (CDMC)
Application Operations
Business process Operations
Solution Documentation
Change ControlManagement
Code Management
CHARM PRE-IMPLEMENTATION SCENARIOS &
Business Need
• Design one change process across all landscapes and all type of changes
• Clear split of responsibilities between the 3 entities Business, Business Ops /GPE and IT Innovation
• To minimize the fragmentation by usage of different tools by integrating different elements
• Fast and efficient change process meeting all requirements
• Common terminologies & organization structure
• Single source of truth for all change & project information
WHAT WAS OUR JOURNEY?SMALL PROJECT GO-LIVE on ChaRMFiscal Year: Apr 2014 – May 2015 FOR landscape 1 (ChaRM)
Fiscal Year: June 2015 – April 2016ChaRM roll-out to three landscapes
Fiscal Year: March 2016 – September 2016ChaRM roll-out to GLOBAL Application systems - EWM, CRM,GRC
Fiscal Year: 2016 – 2017Onboarding complete for two system landscapes to ChaRM
MEDIUM and LARGE PROJECT LIVE on CHARMFiscal Year: May 2016 – August 2016
PA and DM on Solution ManagerFiscal Year: 2015 - 2017
BENEFITS:Solution Manager as Single Source of Truth for all change & project information
1. One change process across all landscapes.
2. Clear split of responsibilities between all concerned entities
3. Solution Manager acting as the Document Management system.
Customer won SAP Solution Manager Excellence Award 2016 by INDUS (India SAP users group)
o SAP INDUS award event held for overall India region where clients present Solution Manager functionality implemented.
WHAT DID WE DELIVER
2. Project Administration and Documentation Management
Both these features are successfully launched and being extensively used by two landscapes
• Users trained: (1300+ users trained across 3 regions)
o Landscape 1 600-650
o Landscape 2 250-300
o Landscape 3 400-500
1. Change Request Management (known as Global Change Request Management)
This was implemented and customized to serve the needs of our customer and was successfully rolled out to 3 major landscapes.
Features such as CSOL and DGP were also enabled as a part of CHARM roll-outs.
BPCA -BACKGROUND
To Identify affected modulesin the system that were introduced through newfeatures or upgrades.By quickly identifying and focusing on functional testing of impacted areas thus reducing regression cycle time, decreasing cost and at the same time ensure a focused approach to testing.
Change Impact Based Test scope frameworkMoving from conventional inventory based test scoping to change impact based scoping
Implementation of BPCABusiness Process Change Analyzer (BPCA) isan in-house tool provided by SAP that exposesmodules impacted due to modifications madethrough new features or change requestsIt helpscompare the changes brought in through thetransports with the current system and identifiesall the impacted areas (Objects).
Why What How
Impact Based Testing
JOURNEY & BENEFITS:
2015 Mar - Aug
• RCA analysis for production system outage of landscape 1 in Dec 2014
• Analysis of Urgent incidents
• Overall decision to increase resilience and improve RT
2015 August -Dec
• Zeroed in on BPCA as tool of choice for IA over PANAYA and LiveCompare
2016 Jan - Mar Pilot for landscape 1• Worked closely with
SAP to understand BPCA capabilities and pre-requisites for deployment
• Conducted PoC to understand necessary requirements ( Business Blue print, Dynamic TBOMS etc)
• Successfully ran a proof of concept BPCA run
• Started engaging with DeCesoft for plugin to increase gap identification
2016 Apr – June• BPCA implementation for
landscape 1• Pre-implementation
activities for Landscape 2• Increased activities around
Blueprint creation and TBOM creation for all RT scenarios (Manual and automated) for landscape 1
• Conducted successful BPCA runs for consecutive MRTS
• Kick-started pre-requisite work for landscape 2 (stakeholder mgmt.)
• Worked closely with DeCesoft on plug-in and tested initial versions
2016 July – Sep• Steady State usage of
BPCA for landscape 1 • and deployment
activities for landscape 2
• Full fledged BPCA runs for landscape 1 prior to MRTs
• Use TSO results for landscape 1 MRT to reduce RT effort
• Increased activities on BBP & TBOM creation for landscape 2
2016 Oct – Dec
• Deployment for BPCA for Landscape 3
• Full fledged BPCA run for landscape 2
• Widespread usage of BPCA for all landscapes in 2017
• Shift left for early RT, increased resilience through Test coverage
• Cost per test cycle execution being reduced by 50-80% by means of impact based driven test approach• Cycle Time reduction by 30-60% by means of impact based driven test approach• Saved over USD 20,000 per year by reducing redundant manual work • Improved productivity and reduced RT duration by maximum automation coverage
BPCA TECHNICAL FLOW
Dev
Invasive CR Identification
Gap Identification
BPCA ExecutionTest Execution
DAILY ACTIVITIES
Source list from Solution manager
GCHarm
Extract the report for CD for the releases
Extract the Cr’s and TRS
Feed Transports into DeCesoft and BPCA
Gap IdentificationTBoMs Created for
Optional/ Additional Scenarios
Run Decesoft to identify Gaps
Decesoft Results shared with SMEs
Create additional Scripts and share it back with CTS team
Are there Gaps?
NO
Daily consolidated (final) TR’s
Run BPCA with Daily TR list
Based on BPCA results Create Sets for RT execution
BPCA Execution
Creation of Testpack in Testlab
RT execution
Test Result + Reporting + Table
populate
RT Library
Gate: 2B
KEY SOLUTION OFFERED & BUSINESS BENEFITS
24x7x365 Manual monitoring of Performance & Availability of Application/Business Processes.
Proactive & Reactive approach which helps in reducing unavailability of Application & Business Processes
Keep track of all the Changes & its details getting moved into all the landscape..
Management of Custom Code in all the landscape in-order to reduce upgrade risk, improve business performance etc.
Efficient Planning, Reporting & Operation of SAP Solution.
Reports, Analytics & Dashboards which helps to operate efficiently.
4% Reduction in application maintenance cost for interface, system, application, infrastructure and business process monitoring in the current year.
Incident & FTE reductions leading to cost savings year on year.
Improved planning and accuracy of business transactions & productivity.
Tracking & Audit ability got improved for change request in SAP Landscape.
Full transparency about custom code across landscape & get ride off more than 1000 of custom code.
Implementation of RSLAF (TechMon & BPMon,EEM) has automated the monitoring and provides Proactive as well as Reactive approach which reduced Application & Business unavailability & improved performance of Application & Business Processes.
Implementation of CHARM has automated the tracking of changes (with details) going in all the landscape with proper documentation & approval process.
Implementation of CCLM helped in managing Custom Code. Decommissioning of unused custom code, improving Quality of custom code, reduction in cloned custom code etc…
Solution Documentation has helped in efficient planning, reporting & operation of SAP Solution
Solman has reporting, analytics and standard dashboards
Business Need/Challenges Solution Provided Business Benefits
WHY COGNIZANT IS THE PARTNER OF CHOICE FOR SAP SOLUTION MANAGER?
Executive commitment Unique client-relationship model offers greater customer intimacy,
speed of delivery, local decision-making, and responsiveness Dedicated Solman COE experts and Account Manager at no cost The insights gained during Assessment phase about the current
landscape can help in accelerated project timeline & knowledge transition
360 Degree Partnership with SAP helps in Leveraging latest innovations in Solution manager space
Participation in various thought leadership forums in Solution manager
Factory based implementation Framework based on SAP’s ASAP methodology providing consistent service delivery with lower time to Realization
Wizard based setup helps in reducing the time taken in the implementation of Solution manager functionalities
Cognizant delivered 50+ Solution Manager projects of which most of them were end to end implementations covering most of the functionalities
Over 100 Solution manager Experts with vast experience in various functionalities in Solution manager
Ability to leverage innovative tools to reduce effort and use Cognizant's Onsite-Offshore Delivery methodology
Flexible and transparent pricing models aligned to meet business/project objectives
Well defined governance structure including metrics driven project delivery
Solution manager Expert team (from CoE) ready to audit the project delivery whenever required
Strategic Partner
SAP Thought Leadership
Methodology, Tools & Accelerators
Extensive SAP Solution Manager Experience
Robust Governance Model
Cost Savings
SAP SOLUTION MANAGER 7.2 – HIGHLIGHTS
SAP Solution Manager 7.2
Operational Excellence
Business Stability
Innovation
TCO & Risk Reduction
Management of IT
Complexity
Best Practices
Improve Process Efficiency
Maintain Stability of the environment with Fast,
Proactive support
Streamlined User Interface, an
updated Monitoring Infrastructure, and improved
Integration with third-party tools
Minimize IT effort and Reduce Cost by leveraging Best Practices that streamline IT processes
Modernize and stabilizeyour IT environment managing new
trends such as Cloud,
Mobility, and In-Memorycomputing
Run more Efficiently by adhering
to widely accepted Best Practices for Application Lifecycle Management
Improved RiskMitigationand cost controls
COGNIZANT SOLUTION MANAGER CAPABILITY OVERVIEWWE DELIVER: Innovation | Seamless implementation | Long-term Predictability
End to End Implementation of Solman functionalities including Project management , Solution documentation , ChaRM, Technical
Operations ,business process operations
End to End implementation of Technical operations ,BI,PI Monitoring , ChaRM
Migration , ITSM
Anglo Dutch based Retail Customer Leading Consumer goods Company in middle east
End To End ChaRM implementation and rolled out to other landscapes
World’s Largest Retail customer
Expertise
Factory-basedImplementation
approach based on ASAP Methodology
100+ Solman Specialists 40+
Certified consultants
Delivered 50+Implementations in
various functionalities
Robust Methodology for optimized timeline
and savings
End to EndOfferings
End to End Monitoring of Applications for ECC, SRM CRM, SCM, BI, PI, EP etc.
Automate Change Management Process ITSM – Ticketing tool
in Solution manager
• Solution Documentation for the on going projects
• Solution Implementation
Business process Operations Third party
integration for Testing
Success Stories
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Vishnu PrasadCOGNIZANT TECHNOLOGY SOLUTIONS LTD.
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SAP SOLUTION MANAGER ASSESSMENT
Schedule Solution Manager
Assessment
Assessment
Cognizant provides Questionnaire and derives a base proposal
1Identify areas of
operational challenges & discuss pain points and
requirements
Analyze
Cognizant identifies areas of operational challenges & improvement with Customer
2Attend
Solution ManagerWorkshop &
Position Solution Manager
Workshop & Position
Cognizant conducts detailed Workshop & drafts a detailed Solution Manager Roadmap
3Finalize
Solution ManagerScenarios and
Highlight Benefit case
Finalize
Cognizant prepare High-Level estimation, Solution Design, discuss and agree on the move-forward plan
4
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COGNIZANT’S ROADMAP FOR SOLUTION MANAGER
Phase 3
Business Process Operations
IT Service Management
Test Management
Phase 1
Installation / Upgrade
Basic Setup
Phase 2
Application Operations
Change and Release Management
Solution Documentation & Implementation
Phase 4
Custom Code Management
Portfolio and Project Management
This is a typical adoption sequence of ALM scenarios in SAP Solution Manager and this could vary from customer to customer depending on the situation, need and maturity level. For more appropriate roadmap and maturity model, contact our ALM experts.
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SAP SOLUTION MANAGER IMPLEMENTATION IN UAE
A large conglomerate operating in UAE as an integrated commercial, industrial, and services organization
Client Profile
Automate complex scheduling of large sets of Business critical batch jobs
Establish Automated Alerting and Monitoring
Provide detailed reporting and easy control over batch job administration
Objective
SAP Solution Manager 7.1 – SP12
SAP R/3 ENTERPRISE 47X200 – SP23
SAP ERP 6.0 EHP 5 – SP 7 SAP ERP 6.0 EHP 5 – SP
10
Systems / Landscapes
Two Weeks Rapid Implementation
Easy & Flexible Configuration
Implementation Highlights
SAP Central Processing Scheduling (CPS)
Event Driven Scheduling
Chain Management
Contextual Processing
Cognizant Solution
Administration overhead reduced
Operational efficiencies increased
Faster, more efficient, and more flexible scheduling
Increased business Productivity
Reduced Total Cost of Ownership
Simplified management of background Jobs, including job dependencies
Value Add & Business/IT Benefits
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SAP SOLUTION MANAGER IMPLEMENTATION FOR RETAIL CUSTOMER
An Anglo–Dutch multinational consumer goods company co-headquartered in London, England and Rotterdam, Netherlands and business spanned globally
Client Profile
Implementation ofChaRMlite as transportmanagement tool forGlobal Apps
Establish Automated Alerting and Monitoring
Development and maintenance of custom dashboard & reports for project reporting
Objective
SAP Solution Manager 7.1 – SP12
SAP ECC SAP BI SAP SRM ,CRM , BO etc.,
Systems / Landscapes
Easy & Flexible Configuration
Reduced PM and PMO overheads by seamless integration of project
Unified project methodology applicable for multi-vendor, various size & nature of projects
Implementation Highlights
End to End implementation on
Technical Operations
Business Process operations
Change Request Management
Solution Documentation
Cognizant Solution
Solman as Single Source of Truth for allactivities related to Project delivery
Operational efficiencies increased
Faster, more efficient, and more flexible scheduling
Increased business Productivity
Reduced Total Cost of Ownership
Dashboard reporting for tracking the project progress
Value Add & Business/IT Benefits
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SAP SOLUTION MANAGER IMPLEMENTATION FOR HEALTHCARE CUSTOMER
leading Health and Wellbeing company based out of Netherlands
Client Profile
Design & implementationof a unified transportmanagement process
Adaptation of ChaRM tosuit 3 – Tier and 4 – Tierlandscape
Configuration of theprocess to handle varioustypes of changes includingplanned changes as perrelease calendar andUnplanned changes
Objective
SAP Solution Manager 7.1 – SP10
SAP ECC
Systems / Landscapes
Solution developed anddeployed in fullcompliance with all theFDA validations andrequirements
Agile methodologyfollowed forimplementation
Implementation Highlights
End to End implementation on
Change Request management
Customized workflows for 3 tier & 4 Tier landscape
Implementation as per FDA complaince
Cognizant Solution
Single tool for management of E2E transportactivities
Unified transport management processacross all legacy SAP applications
Faster, more efficient, and more flexible scheduling
Better control and traceability of changes to IT landscape
Reduced Total Cost of Ownership
Value Add & Business/IT Benefits
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US based oil and natural gas exploration and production company
• Install ARIS Business Architect for SAP and ARIS Business Server.• Carry out the Integration between ARIS Business Architect for SAP and Solution
Manager.• Design the Business Process Models and synchronize it with the projects in the SAP
Solution Manager.• Identified current and Future business process• ARIS, Solution Manager and HP-QC:• The synchronized interplay• Test scenarios Information Exchange
• Project managers at ease of having a bird’s eye view of the whole testing activity acrossmultiple projects.
• A very efficient test tools environment setup with integrated test management featuresof ARIS, Solution Manager and QC.
• Complex Business Process Modeling can be handled in a very efficient way to manage thebusiness processes in the organization.
• Technical information about the Business processes can be stored in a central location.• The gap between the various business processes handled in the organization can be
bridged with the IT to manage it efficiently.• The business processes can be synchronized across the landscape.
leading Utility Electricity company based out of Saudi Arabia
• Design & implementation of a unified Incident Management for Defect Tracking andIncidence raised during the Implementation phase on Project Specific tickets withoutdisturbing there existing Ticketing tool of Solution Manager
• Implementation of Test Management in Solution Manager and tracking the Defects forevery test case using Solution Manager 7.1 Enhanced functionalities for reporting andtransparency in tracking the status of the test case defects.
• Adaptation of Test & Incident management, without disturbing the existing Service Deskused by the customer in Solution manager.
• Configuration of the process to handle various types of Tickets during using the multicategory options.
• Configuration of Auto-Email alerting for status change to end users and the ticketowners and delay in response time as per the SLA.
• Unified ticket management process across the Project specific ticketing.• Process is better aligned with future role outs of the project.• Huge document repository built which includes video recordings, standard
documentation, process flows (Visio), demo artifacts, detailed work instructionmanuals…etc
• Better control and traceability of changes to IT landscape.• System Monitoring using SolMan 7.1 Workcenter, where in all Production & Non-Prod
landscape can be monitored using single screen based on Customer specific thresholdpoints for alerting.
• For Interface specific to PI can be monitored using Wily Introscope & Message basedalerting.
leading multinational company that manufactures a variety of packaging materials, systems and equipment for food packaging, medical applications and specialty materials packaging
• Define All SAP Landscape systems in SAP solution Manager 7.1 SP6.• Define a Template Project to list all the CRM standard business processes that are going
to be implemented in their landscape, and create the Global Roll out strategy to roll outthe template.
• Design the process for change management and configure ChaRM as Changemanagement tool for all SAP environments
• Configure Solman and QC 10 integration for Test Results update into SAP SolutionManager .
• Configure BPCA ( Business Process Change Analyzer) for impact analysis of the differentchanges that are being moved across the sap landscape
• Configure and Setup RCA
• Activated QGM ( Quality Gate Management) on top of the ChaRM.• Cost saving by utilizing the available SAP solution manager tools• Easy integration of SAP Solman and other SAP environments, thus saving time and effort• Change Management was implemented separately for project and Support Landscapes.• Multiple Approval mechanisms were configured in the standard ChaRM work flow• Reverse Business Process documentation is being configured for analyzing the existing
SAP landscape systems ( ERP), to identify the Critical Business Processes and further tocreate a Project in SAP Solution Manager with the analysis and to maintain it.
Client Value-AddsType of work
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leader in fragrance and leading global beauty company
• Clean up the productive Solman system and utilize the system efficiently• Implement the scenarios : Incident management,• Configure RCA, System Monitoring , to monitor the SAP ABAP and Non
Abap system centrally• Define Project structures and process hierarchies
• Complete track of SAP incidents• Manual effort of monitoring of SAP systems was reduced significantly• Cost saving by utilizing the available SAP solution manager tools• Prevent system performance issues and outages by Proactive Monitoring• Single source for project documentation• Custom dashboards for reports
Multinational pharmaceutical company and is positioned in Health industry
• Install SAP solution Manager 7.1 and perform the initial setup• Define All SAP Landscape systems in SAP solution Manager• Modify the Incident Management to meet their requirement for Defect
tracking and thus reduce huge manual activities• Design the process for change management and configure ChaRM as
Change management tool for all SAP environments• SOLMAN CoE /Expertise Involvement – Provide Insight During Planning
and Implementation of solutions
• Pull a defect report at the click of a button• A Customized SAP Incident Management Tool was employed to enable Defect
tracking during the testing process of the SAP Implementation.• Cost saving by utilizing the available SAP solution manager tools• Easy integration of SAP Solman and other SAP environments, thus saving time and
effort• Change Management was implemented separately for project and Support
Landscapes.• Multiple Approval mechanisms were configured in the standard ChaRM workflow• Support the ChaRM, Solution documentation
a research based Pharmaceuticals company. one of the 15 major industries of the world in the pharmaceutical sector
• Choose Order to Cash Process for a pilot implementation• Document the Order to Cash process Exhaustively in the Business
Blueprint of SAP Solution Manager 7.0 manually and also using theSoDocA tool
• Create the Process Oriented Test Cases for the entire Order To CashProcess
• Configure the project landscape through SLD and Solution manager• Use the Business Process Change Analyzer (BPCA) for Impact Analysis and
planning Regression testing every time a new change needs to be movedto the production system
• The Change Control Board had an effective and efficient decision making tool todo a risk based Analysis before approving a Change request to be moved toProduction
• The Technical and Functional Teams had a tool to do impact analysis before theyimported any support Packages into the existing Landscape.
• The Testing Team could generate Regression Test plans at the click of a buttonwhenever a new change was moved into the PRD box which affected the SAP OTCProcess.
• Huge reduction in TCO as the existing teams were enabled to extend this projectto other processes. Further, it was a huge reduction in capital expenditure as SAPSolution manager was used for impact analysis end to end. Solution managercomes free with SAP Business Suite
One of the leading international pharmacy-led health and beauty group.
• Study the existing Change process• Standardize & streamline the process• Design the Change request management• For different environments and landscapes
• Reduced the human errors in projects• Have a complete transparency and tracking centrally• Reduce lot of manual effort• Unify the process across modules• Support the ChaRM
Client Value-AddsType of work