Company Overview:Presented by:Shon Bayne
Director of Sales for Southeast [email protected]
www.zultys.com(408) 328-5425 (Direct)
Corporate Organization Manufacturer of business communication
systems Established in 2001 Corporate: Sunnyvale, Silicon Valley,
California Products available worldwide:
The Americas Europe Asia Australia New Zealand
Global Distribution and Support
DistributionZultys headquarters Zultys remote officeZultys branch office
Call Controller Visual Voice Mail Unified Messaging Fax Server ACD (Inbound Call Center) Soft Phone Call Detail Reporting Call Record Teleworker Support Presence Find me Follow Me Chat & Instant Message Cell Phone Twinning IVR Advanced CTI Conferencing SIP, T1, PRI, Analog Trunk NAT/SIP Traversal (Wan / LAN) Make ANY phone an extension on the system Remote Phones do NOT require VPN
ALL IN 1 box !
ZULTYS AT A GLANCE:
How are we different ? 1 thin (30MB) CTI application, 16
functionalities, all integrated, running on ALL platforms (XP, 64 or 32 Bit Vista, MAC, Linux and now… Windows 7.0 !!!)
All in One 2U Rack mountable Linux based secure Appliance)
No External Servers required or needed Based on Open Standards (SIP) NOT OPEN
SOURCE Easy to expand to 10,000 users Easy to quote, configure, deploy, maintain
and expand
Sales & Revenues Worldwide sales in Q4 2009 increased 79% over
the same period of 2008. Our 2009 total sales grew 10% compared to
2008. Our 2009 focus was on increasing North
American sales and in Q4 they increased a phenomenal 140% over Q4 2008 and 55% over the total year 2008.
A record breaking year for Zultys. Our financial position is strong. Our balance sheet ratios, as measured by
financial standards, meet or exceed the rest of the industry.
Zultys – At a Glance
Sharply focused on TELEPHONY PRODUCTS ONLY (we do NOT sell TVs, laptops, or anything else)
Supported by a network of hundreds of dealers and distributors worldwide (and rapidly growing !)
Each year since 2001, Zultys has introduced 2 major revisions of the software (The product that keeps on getting better)
Based on OPEN STANDARDS (not open source) – NO proprietary Skinny or MGCP or H.323. ALL SIP: the ONLY ratified standard in Telephony today
Product Advantage: SIP !!! Multiple Platform Integration: PC, MAC OSX,
Linux Based on Open Industry Standards (SIP) SIP is the ONLY RATIFIED STANDARD OF
TELEPHONY TODAY ! Uses SIP Trunks, SIP Phones, SIP Software,
Etc… (Also uses T1, E1, PRI, Analog Trunks) EASILY Scalable to 10,000 phones & 128
locations SIP is where EVERY Phone Manufacturer
WILL be in a few years. Zultys is here TODAY !
MX250: SIP Protocol !What’s the buzz ?
Calls transfer to users not to Phones, desks or Ports
SIP addresses like email addresses: SIP:[email protected]
Users can receive calls at any IP phone (local or remote) using binding
Use ANY SIP Phone (Polycom, Aastra, etc…) Log Multiple users on same IP phone Log users on Multiple (4) IP phones Maintain separate voice mail, extensions,
presence
Enterprise IP Telephony Solutions
IP Telephones
Enterprise Media eXchange - IP PBX Systems
Ethernet Switch & Power Systems
The MX250Media Xchange 2U Rack Mountable VOIP SIP PBX Up to 250 Users in 1 Box (expandable to 10,000 Users by
networking 128 MX250) 400 Hours of Voice Mail and up to 24 Ports Per MX250 2 FXS Analog Ports for Fax Machines, Modems, etc… 3 blank Slots (allows you to add T1/E, FX/S or FX/O Cards) Call Detail Reporting Built-in (at no additional cost) Optional client Software available (MXIE: Media Xchange
Interface for End-Users) for PC, MAC OSX & Linux Optional Fax Server (Termination, Origination and Storage) Optional 2 way Call Recording Instant Messaging & Chat when you purchase MXIE Client
licenses Integration with Outlook and Microsoft Exchange
AC & DC Power inputs
2 x FXS ports
Dual 10/100 Ethernet ports
3 x Telco Interface Slots
RAID-1 Disk Mirroring
Music & Paging ports
High Availability Features Power Failover: AC to Battery Failover with Syslog
reporting when coupled with our optional BPS-12 CO Failover: If the MX250 fails, we fail your first 2 lines
to the 2 built-in FX/S Ports. Drive Failover: Should 1 drive fail, the optional
redundant RAID drive takes over automatically Fan Failover: MX250 has 2 fans in the box. Should
1 fan fail, the other is enough to cool the system Clock Failover: Internal battery for real time clock T1/PRI Failover: Redirect the PRI to the live MX250
automatically with our Optional XRS-12 LAN Failover: Dual LAN Ports built-in Unit Failover: Clusters for redundancy
Flexible Extensions
User can log on anywhere in network “Extension: belongs to User, not to a socket on
wall User can be reached via user number
regardless of location Users can receive calls at any IP phone, by
binding to a device Multiple users on same IP phone
Four registrations per user license allows transparent sharing of IP phones separate voice mail, extension #, presence
Flexible numbering using 2-8 digit extension numbers
Call Recording (MX250 only)
Fully integrated call recording Requires no external equipment On-demand
Controlled via record button in MXIE Complete call recorded regardless of when
Record button is pressed Recordings delivered to MXIE inbox
Continuous Recording Record all calls based on profile settings Search recordings by Caller, Called Party,
Date etc 160 hours storage capacity on MX250 Archiving option to increase storage
Record up to 60 simultaneous calls
Archiving Option Archive:
• Recorded Calls• Faxes• Chat/IM• Voice Mail• Configuration Files• Call Logs
Automatic export to a separate database and separate storage device
Retrieve any of the above items by date, time, person(s) and much more in seconds !
Great for compliance (SOX, Hipaa….)
LANLAN
Broadband Internet
MX250
Analog Trunks
Analog Trunks
ISPISP 10/100 PoE QOS Managed Switch
MX250: Connects to Analog lines, PRI, T1, E1, SIP and more
SIPSIP
DualT1/PRI
DualT1/PRI
Connectivity Everywhere
Internet
PSTN
On the Road
Main Office Home Office
Branch Office
Zultys Teleworker Support
Connect ANY of our phones WITHOUT a VPN MXconnect™: This feature allows ANY phone
with a direct access dial number to be designated within MXIE as your primary device, extending your corporate office environment to *any* device. You can log into the MXIE presence agent and
designate any phone – SIP, PSTN or mobile, as your primary phone
Initiate call from MXIE – MX dials the bound device, save on phone bill.
ACD agents can work remotely on any phone Access MXIE features while remote, including
all call management features, presence, IM, one-click-to-contact, call recording, etc.
Find Me, Follow Me: This feature allows up to 17 numbers/devices be called for any incoming call, and supports Twinning
MX is Secure : end to end
Secure internal or external conversations Secure conversations end to end Secure retrieval of voice mail Great for HIPAA and SOX compliance 128 bit AES encryption Negligible time to encrypt or decrypt
MXgroup – Multi-site Distributed Call Control Distributed Voice Mail Each site is 100% survivable Presence & IM across all sites 10,000 users across 128 sites Roaming users can login to any system Calls are automatically routed to user regardless of sites Extension to Extension & Toll bypass over connected sites Add a new site in minutes Automatic synchronization of sites MX30 and MX250 may be mixed in MXgroup up to 128 sites Centralized management via MX Admin Single virtual IP-PBX across all sites Roam between locations transparently Centralized management Single extension number regardless of location (creates full mobility
for user)
MANAGED !
With 1 click, the MX can be SECURELY tunneled and attached to our monitoring facility
Our monitoring facility inspects the system EVERY night and makes sure all software & hardware components are healthy
Should a software module fail, we will know about it, typically before YOU do and contact you with corrective actions so as to prevent this failure from happening again
MXmeeting™ Conferencing 4.1 4-in-1 Web Conferencing
Interactive Collaboration Web Seminars Remote Support Remote Access 150 port Audio Bridge
Integrated with MXIE for one-click to web conference capability
Chat Remote Printing One way video Record Webinar (Audio and
Video) Transfer Files (1 to many)
MXMeeting SUMMARY
Web conferencing Desktop sharing. I can control and view your desktop and
you can control and view mine Web-based seminars
Show your PC to the world (Webinar) without having to download anything. Works with ANY browser, even iPhone
Remote PC support Control someone else’s PC without worrying about static IP
addresses or Firewalls Remote PC access
Control your OWN PC from a remote location
All with an integrated 150 port Audio Bridge & Video
MXmeeting ™
150 port Audio Conferencing, Remote Support, Seminars, Interactive and Remote access to your own PC
2 Models: M200, M500 M200: ships with 2 meeting rooms & 10
concurrent users. Expands 4 Meeting rooms and 20 users
M500: ships with 5 meeting rooms & 20 concurrent users. Expands to 20 meeting rooms and 100 users
ZIP 5-Series IP Phones Covers low- to high-
end requirements Excellent audio
quality High performance
hands-free Busy lamp field
support Programmable keys Expansion consoles Cordless option
The new 53e Phone
Zultys 55i 6 softkeys
Programmable up to 20 functions 6 programmable keys Graphical LCD screen
144 x 75 pixels White LED backlight Full-duplex speakerphone Dual 10/100 Ethernet ports Headset support (modular
connector) Up to 9 lines support
Zultys 57i Largest Zultys Phone display 12 softkeys
6 static programmable up to 10 functions
6 context sensitive programmable up to 20 functions
Graphical LCD screen (paperless) 144 x 128 pixels
White LED backlight Full-duplex speakerphone Dual 10/100 switched Ethernet
ports Headset support (modular
connector) Up to 9 lines support
Busy Lamp Field (BLF) Supported on ZIP 5-
series In-use status
Idle Ringing Busy
Call coverage Ringing phone
intercept Single-touch dialing
Operator console displays BLF indications
ZIP 536M & ZIP 560M Consoles 560M 60 programmable keys (3 pages of 20) LED per button LCD labeling Supported on 55i, 57i, 57i CT Up to 3 modules per phone AC or PoE power
536M 36 programmable keys LED per button Paper labels Supported on 53i, 55i, 57i, 57i CT Up to 3 modules per phone AC or PoE power
PC or MAC OSX Client:Media EXchange Interface for End Users (MXIE) Computer Telephony
Integration Single login:
User, Operator, or ACD agent Make, answer, terminate,
and transfer calls Voice mail (Unified
Messaging), Fax (optional), IM, chat, presence
Outlook Address Book Synch
Runs on Windows, MAC and Linux Clients
Mobility Features (3) Presence Notes: This allows a user to attach
a short note to their presence status indicator (Twitter for MXIE!) Additional status information such as back from lunch
ETA, availability times, etc. Persists when MXIE is exited
Manage All Your Call & Contact Functions Turn your PC into your phone:
Softphone INCLUDED with MXIE Place and receive Calls from
anywhere QoS Maintained over
802.11a/b/g Call Handling rules and Voice
Mail greetings based on presence, time of day, caller, etc.
Park, Hold, Transfer across the system
Visual Voice mail Paperless Fax machine ScreenDial™ lets you call a
number from any application Call Recording from any device
Microsoft Exchange
Microsoft Exchange 2000/03/07/10 integration allows voice mail synchronization New messages Saved messages Deleted messages Delete a message from your inbox and
it will delete it from the phone and vice versa
Instant Messaging is available to external services*
*This feature requires either local or external Jabber service and MXIE
MXIE: Operators
No special equipment required operators can be located
anywhere Can see presence of everyone
instantly check availability for calls
Minimize training drag and drop calls with mouse 10 key mode only
Multiple groups skill based routing can have different DID for each
group
MXIE: Soft Phone
Soft Phone INCLUDED with MXIE Place and receive Calls from
anywhere QoS Maintained over 802.11a/b/g Only on PCs for now 3rd Party supported on MAC & Linux
Inbound Call Center
Inbound Call Center Call queuing with music on hold Dedicated voice and fax mailbox Queue announcements
Position in queue Expected wait time Play customized messages to callers
Overflow options to maximize customer service View Presence of other agents
IM product champion whilst on call Auto logout unresponsive agents
Prompt for Call Back number Multiple groups
Multiple agents Skills based routing
ExtendedApplications
Inbound Call Center: Call queuing with music on hold Dedicated voice and fax mailbox Queue announcements
Position in queue Expected wait time Play customized messages to callers
Overflow options to maximize customer service View Presence of other agents
IM product champion whilst on call Auto logout unresponsive agents
Prompt for Call Back number Multiple groups
Multiple agents Skills based routing
Inbound Call Center Enhanced functionality for
demanding call centre environments additional call overflow options customizable Wallboard
Supervisors real-time group and agent statistics monitor queue and prioritize calls
Agents queue and callback monitor
Call recording included (MX250)
on demand by agent / supervisor continuously record all call centre
calls
Operator, ACD and Hunt Groups have three ringing options Least Busy Ring All Round Robin
Music on Hold and Queue Announcements available for all Call Groups
Quit queue options added for Groups
MX250 – Optional Inbound Call Center (also called Advanced ACD) Licensed by Named users Queue management for up to 60
agents per MX250 Queue overflow Custom prompts, messages Automatic log off of unresponsive
agents Real time supervisory monitors Call recording built-in Supervisor license included
More Queue Announcement Options
Configurable Ring Back period
5 x While in Queue Messages
More flexible settings for “Position” & “Wait Time” messages
Call Groups- Can Record all inbound calls or Record on Demand
Automated Attendant Comprehensive feature set
includes Dial-by-Name directory Change language Prompt callers for input Record input to CDR database Interactive Graphical editor Text-to-Speech announcement
creation Flexible Scheduling
Time of day Day of week Date range Holidays
Industry standard Voice XML
Evolution of Phone Technology
TDM (Legacy) Hybrids (NEC, Avaya, Nortel)… obsolete
technology – NOT compatible with SIP Proprietary (ShoreTel/MGCP)… DEAD technology VoIP: converged, but no standards (you can not
connect a Cisco VoIP and a 3COM VoIP) SIP: the 1st and ONLY STANDARD OF TELEPHONY
– now FULLY RATIFIED Zultys: the 1st to deploy a SIP IP PBX with that
many features
Advanced Automated Attendant (IVR) Interact with external Databases
Flexible & Open web based interface (PHP / Perl / ASP)
Industry standard Text-to-Speech interface Real-time conversion of text
Applications include Account balance checks Booking a taxi Self service order checking Automated information services
(Weather / Movies / Rental Properties)
Fax on demand
SIP: Return on Investment
Open Standard & embraced worldwide Provide CHOICE in additional Equipment Pure IP, converged Systems 1 Wire to the desktop – cuts down on wiring No more tracing wires and big ugly cabinets Provides native PC, MAC and Linux Integration Quick deployment in main and remote locations 0 effort Moves adds changes Upgrades and maintains on LAN Easily Interconnects branch offices and remote
workers
SIP: Return on Investment Increase productivity amongst
Employees (Chat, Presence, Fax to the desktop….)
0 Toll between offices Reduce Maintenance cost Centralized Administration to 100% of
the functions 0 effort Moves Open Standards allows less expensive
equipment to be added Outstanding Call handling – Connect to
users ANYWHERE ANYTIME
Call Attached Data Deliver call specific data to Agents /
Users Maintained from Cradle to Grave Displayed via Screen Pop to agent Delivered via TAPI to external
applications Examples of Call Attached Data
Callers account number Callers preferred language Call priority Agent assignment Callers phone number (CLI) Customized variables
CRM Integration Open TAPI interface to make and
receive calls Works with 3rd party CRM applications
Outlook Maximizer ACT!
Available to Windows MXIE users
the right choice
