Should You Outsource Hardware Support?
Jonathan HarberCIO, Dignity Health Arizona
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• Let’s be interactive
• What questions should we ask
• Things to think about
• It’s all about ROI, IRR, NPV…whatever
• Questions
Agenda
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• Can I quantify my current costs?
• Can I quantify the impact to operations?– How many of you have only one vendor for:
• Servers?
• Networking equipment?
• Storage?
– How many of those with only one vendor have only one model?
• Can I quantify the impact to staff?
• Can I quantify my current level of expertise…against what the offering vendor claims?
• How do I really know if the vendor can do what they say they can?
What Questions should we ask?
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• Vendor presence in the market– Strength
– Numbers
– Skill sets
– Compatibility with current and future environments
– Proximity
• How willing are they to meet you on your terms (i.e. can you get a contract that protects both of you)?
• What is your own staff requirement for access, interaction, supervision, etc.
• SLAs and remuneration
Things to Think About
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• IT MUST BE A POSITIVE RETURN…otherwise
• WHY WOULD YOU DO IT?
• In IT few things are absolute…Some reasons:– Stabilization
– Corporate culture
– Impact to staff – optimization of knowledge workers
– Others?
IT’S ALL ABOUT ROI, IRR, NPV…whatever
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Questions?
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