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Customized Analytics & Dashboards
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Executive Dashboard
Dashboard.jpg
Double click to open zoomed in screenshot
Simple navigation menu with Icons to ensure the charts get more space
Doughnut charts are used to showcase different sets of information for the same question or parameter
Map based information to give a quick glance on the areas or zones that are either performing good or bad
Data shown as text along with variance to give a quick snapshot of the business0
Trend charts that shows past 7 data points for a comparative look at the data at first glance
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Reports
Branch_Reports.jpg
Double click to open zoomed in screenshot
“n” number of relevant filters can be provided from your data for you to have complete control on what to see
Data value in tool tip makes it easy to read quickly
Individual segments can be given their own respective filters so that you can drill down further
Trend chart showing various questions or parameters in the service and its performance vis-à-vis last 7 months/weeks
These are segmented reports that are divided based on the view that you need. Here we have 6 different reports in one screen
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Reports VOC
VOC Bucketing has been done using our proprietary Natural Language Processing software. Using the automated buckets generated by the system (post training) have been used for the VOC reports.
These are actual customer VOC that have been bucketed and shown in the above reports.
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Accurate categorization of VoC using natural language processing algorithm
Customer VoC - Verbatim
SMART VoC automated bucketing – to EXTRACT hidden invaluable information
VOC PredictedBucket
If five counter available in branch is better More counters required
Already I requested to ICICI bank for my Email id updation but I want to change my name spelling form "Satbir" to "Satvir".
Incorrect customer information
There should eb available one of the person the attend to customer immediately
Staff shortage
Good service Good serviceIn the branch atleast 1person should be available to help he customers for feeling the form if the customer is not aware about form & staff was quickly attened the customer at the branch.
Staff shortage
ERode atm we don't know cash was available or not that machine and cash withdraw message not recieved and if they put security for 24 hours is better Issue with ATM
If transaction related any details they told we first ask the details in hyderabad after we give details and they detect TDS
Information not provided
For atm card request they committed time 2 days but not recived that committed time they should resolve committed time
TAT not met
work should be done fast.for account closure the process should be online. Slow service
I had one rd account here after using 1 year i wanted to continue but when i deposit the amount then money use to deduct,after asking the deduction reason they said the minimum balance has to be 10,000rs but i want it in 0 balance
Reducedminimumdbalance
Should increase cashier Staff shortage Can't able to communicate with customer care about problem so should provide one execuitve number to direct communicate
Poorcallcenterservice
only one counter cash counter opened in this branch. Morecountersrequired Should get monthly statement Monthlystatementrequired cash counter staff should work speedly Slowservice When i register the person name who i want to tranfer for register take 12 hour its should be registered immediately
Highprocessingtime
Cash deposit & withdraw transaction in more time wait, & only for one counter open for Cash deposit & withdraw transaction .
Staffshortage
They are commited some time to the customers they should be completed that work in that commited time.
TAT not met
In the THENI branch when we go for any services so the bank manger should talk with the related query do not talk with the other query
Incorrect information provided
Already I requested to ICICI bank for my Email id updation but I want to change my name spelling form "Satbir" to "Satvir".
Incorrect customer information
There should be a help desk for helping customers.should informed when FD Intrest rate if increase and reduce
More counters required
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Admin Screens - Users
Filter through existing list of users to either delete or modify
Add new users or delete users who are no longer in the system. When adding you can assign different roles such as Admin, Analyst, Uploader, or View Only.
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Admin Screens – Rules for Data Exclusion
We can also create rules for data exclusion to remove bad or skewed data from the final reports. This can be made on demand. Above shows Banking data exclusion rule based on requests made by branches.
Contact Us
France
Florence Guyot+33 6 88 24 22 [email protected]
www.activeo.fr
Singapore
Jonathan Mondon+65 6329 [email protected]
www.activeo.com
India
Hirak Das+91 99007 [email protected]
www.celtycs.com
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