NRM Volunteer StrategySouth Australian Murray-Darling Basin
Copyright
© South Australian Murray-Darling Basin Natural Resources Management Board 2011.
This publication is copyrighted. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process without the prior permission of the SA MDB NRM Board. All requests and enquiries concerning reproduction and rights should be directed to the Regional Manager, South Australian Murray-Darling Basin Natural Resources Mangement Board, PO Box 2343, Murray Bridge SA 5253.
Disclaimer
Although reasonable care has been taken in preparing the information contained in this publication, neither the South Australian Murray-Darling Basin Natural Resources Management Board nor the other contributing authors accept any responsibility or liability for any losses of whatever kind arising from the interpretation or use of the information set out in this publication.
For more information
For more information about this publication please contact:
SA MDB NRM Board PO BOX 2343 Murray Bridge SA 5253 Phone: (08) 8532 1432 Email: [email protected]
Contents
Acknowledgements ..................................................................................... ii
Executive Summary.................................................................................... iii
Introduction ..................................................................................................1
NRM Volunteer Stakeholders ......................................................................3
Development of the Strategy .......................................................................6
Aim and Objectives......................................................................................9
Actions .......................................................................................................13
References ................................................................................................22
Appendix 1 - National Standards for Involving Volunteers in
Not-For-Profit Organisations......................................................................23
Appendix 2 - Acronyms..............................................................................24
Appendix 3 - Draft Training Plan................................................................25
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
Thank you to those who helped in the development of the Volunteer Strategy, including:
• The Project Steering Group - Karen Bishop (Riverland West LAP), Alan Dickens
(Riverland West LAP), Gayle Drabsch (Murray Mallee LAP), Amy Goodman (SA MDB
NRM Board), Miranda Leckie (SA MDB NRM Board), Amy Lee (SA MDB NRM Board),
Kate Mason (SA MDB NRM Board), Faye McGoldrick (Mt Pleasant Natural Resources
Centre), Andrew Nicholls (Regional Council of Goyder), Carole Richardson (Goolwa to
Wellington LAP), Kerry Rosser (SA MDB NRM Board), Tiffany Schultz (River Murray
Urban Users LAP), Frances Simes (SA MDB NRM Board & Riverland West LAP) and
Jem Tesoriero (SA MDB NRM Board).
• Staff of Volunteering SA&NT - Sue Keith, Evelyn O’Loughlin, Kaye Mahomet, Denese
Wyatt and Erica Majba.
• Volunteering SA&NT consultants - Moira Deslandes and Angela DeConno.
• Everyone who contributed to the consultation process including reprsentatives from
the Adelaide and Mount Lofty Ranges NRM Board, Adelaide University, Angas River
Catchment Group, Berri Barmera LAP, Callington Kanmantoo Landcare Group,
Caloote Landcare Group, Conservation Volunteers Australia, Coorong District LAP,
Department of Environment and Natural Resources, Department of Sustainability,
Environment, Water, Population and Communities, Eastern Hills and Murray Plains
Catchment Group, Eyre Peninsula NRM Board, Finniss Catchment Group, Flaxley
Landcare Group, Flinders University, Friends of Gluepot, Friends of Parks Inc, Goolwa
to Wellington LAP, Kangaroo Island NRM Board, Lower Murray Irrigation, Loxton to
Bookpurnong LAP, Mallee and Coorong NRM Group, Mannum to Wellington LAP,
Mid Murray LAP, Mount Pleasant Natural Resource Centre, Murray Mallee LAP,
Nature Conservation Society of SA, Pike River Land Management Group, Pyap to
Kingston on Murray Land and Water Management Planning Committee, Rangelands
NRM Group, Ranges to River NRM Group, Renmark to the Border LAP, River Murray
Urban Users LAP, Riverland NRM Group, Riverland West LAP, SA MDB NRM Board
(Board and staff), SA Arid Lands NRM Board, South East NRM Board, Trees For Life
and University of South Australia.
• Everyone who contributed photographs and images including Anne Welsh
(Macclesfield Bushcare Group), Callie Nickolai (SA MDB NRM Board), Carol Schmidt
(DENR), Cindy Kakoschke (SA MDB NRM Board), Danielle Packer (SA MDB NRM
Board), Jayme Peltz (Mapping Services Australia), Jem Tesoriero (SA MDB NRM
Board), Jeremy Nelson (SA MDB NRM Board), Jodie Sommerville (SA MDB NRM
Board), Karen Bishop (Riverland West LAP), Kate Mason (SA MDB NRM Board), Liz
Schofield (Angas River Catchment Group), Lynn Newman (DENR), Richard Owen
(Hindmarsh Island Landcare Group), Steve Coombe (Eastern Hills and Murray Plains
Catchment Group), Sylvia Clarke (Angas Bremer Water Management Committee)
and Warrick Barnes (Mid Murray LAP).
• The Australian Government’s Caring for our Country program for funding the
production of the strategy.
Acknowledgements
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
ii
As active managers of natural resources, volunteers are vital to the achievement of natural resources management (NRM) outcomes through the gift of their time, expertise and resources. The South Australian Murray-Darling Basin Natural Resources Management (SA MDB NRM) Board acknowledges the valuable contribution of volunteers and is committed to supporting, recognising and retaining the involvement of these important community members.
Supporting volunteers is also an increasing focus of the funding available to NRM organisations. Ensuring that the SA MDB has a sound and effective system for managing NRM volunteers is therefore vital for maximising access to, and effective and efficient use of, NRM funding to support volunteers and volunteer programs.
In May 2010 the SA MDB NRM Board engaged Volunteering South Australia & Northern Territory (Volunteering SA&NT) to develop an NRM Volunteer Strategy for the Region.
The aim of the Volunteer Strategy is to increase the contribution of, and support for, NRM volunteering in the SA Murray-Darling Basin.
The development of this strategy was informed by extensive consultation and research that included:
• Stakeholder consultations (community forums, volunteering survey & stakeholder meetings)
• Desktop research
• SA MDB NRM Board document review
• National Standards for Volunteer Involvement in Not-for-Profit Organisations review.
From this extensive consultation and research eight objectives were identified for achieving the strategy’s aim:
1. Improve the recognition and acknowledgment of volunteer contributions and skills
2. Increase the recruitment of new volunteers
3. Ensure effective communication between volunteers and other stakeholders
4. Provide adequate funding to support volunteer programs
5. Ensure the safety and well being of NRM volunteers
6. Establish effective management and governance systems for volunteer programs
7. Develop the knowledge and skills of volunteers and volunteer managers
8. Ensure technical support is available to volunteers.
These objectives will be achieved through the combined contribution of the SA MDB NRM Board, community groups, including Local Action Planning (LAP) groups, and other stakeholders (eg not-for-profit organisations, schools and universities).
For each of the strategy’s objectives the range of actions required by each stakeholder is identified and discussed.
Executive Summary
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iii
The South Australian Murray-Darling Basin (SA MDB) is one of South Australia’s most ecologically diverse regions extending over more than 5.6 million hectares; from the Victorian and New South Wales borders to the Murray mouth. The Region supports a wide range of flora, fauna, natural environments and human activities.
As active managers of natural resources, volunteers are vital to the achievement of natural resources management (NRM) outcomes through the gift of their time, expertise and resources. The South Australian Murray-Darling Basin Natural Resources Management (SA MDB NRM) Board acknowledges the valuable contribution of volunteers and is committed to supporting, recognising and retaining the involvement of these important community members.
“Another very important aspect for the People asset is volunteers in NRM,
as they bring life to the Region’s activities and offer their precious time and
resources for the greater good. The Board will continue to seek volunteer
involvement in NRM activities by attracting new volunteers and looking for
creative ways to support, recognise and retain the involvement of these
important community members” (SA MDB NRM Regional Plan).
From the SA MDB NRM community group insurance records it is known that at least 126 community groups representing more than 1813 volunteers contribute to NRM outcomes through their voluntary effort in the SA MDB through a range of activities, including: management, administration, supervision and undertaking on-ground works.
The challenges for volunteer engagement in the Region include:
• Increasing the number and diversity of people actively volunteering in the Region (age, background, skills)
• Improving the learning and development of volunteer managers and volunteers to ensure maximum effectiveness of their contribution
• Supporting existing volunteers to ensure their long term retention in volunteer programs.
In addressing these challenges this strategy will facilitate the achievement of targets for volunteer involvement in the region as defined in the SA MDB NRM Board Regional NRM Plan. The engagement of NRM volunteers in the Region will also support the achievement of many of the plan’s other biophysical and non-biophysical targets into the future.
The Volunteer Strategy will also support the achievement of volunteering objectives in the State Strategic Plan, the goals of the Department of Environment and Natural Resources Corporate Plan and Goal 3 of the State NRM Volunteer Committee’s 2009-10 Workplan – Ensure mechanisms are in place to reward he effort of individuals, groups and corporations that voluntarily contribute to NRM.
Introduction
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Figure 1 – Volunteer Strategy Relationship to Regional NRM Plan – People Asset
Communities living sustainably
P1: “80% increase in the number people managing natural resources sustainably
by 2030”
P1.3: “Increase the level of NRM volunteering in the SA MDB NRM
Region above 1200 members” (Note already achieved)
P1.3.1:“Develop and provide support mechanisms for volunteers” P1.3.2: “Develop and implement awareness program to attract new volunteers” P1.3.3: “Develop and implement support, reward and recognition programs for volunteers”
Long term (20 yr) Resource Condition Targets
Intermediate term (3-5 yr) Management Action
Targets
SA MDB NRM
Volunteer Strategy
Asset Vision
Implementation
Engaging volunteers in the management of natural resources is an increasing focus of the funding that is available to support organisations involved in NRM. For example the single Australian Government funding target relating to community skills, knowledge and engagement from the 2010-11 Caring for our Country Business Plan (other than Indigenous engagement) is ‘To increase the recruitment and retention of volunteers in community groups involved in managing natural resources, over the next three years, in particular youth’. Ensuring that the SA MDB has a sound and effective system for managing NRM volunteers is therefore vital for maximising access to, and effective and efficient use of, NRM funding to support volunteers and volunteer programs.
The definition of volunteering for this strategy is:
• An activity which takes place through not-for-profit organisations or projects and is undertaken:
o for benefit to the community and the volunteer
o of the volunteer’s own free will and without coercion, and
o for no financial payment.
(adapted from Volunteering Australia – Definitions and Principles of Volunteering).
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Co-ordination and co-operation between the many stakeholders involved in natural resources management across the SA MDB is essential for the successful achievement of positive environmental outcomes. The SA MDB NRM Board, community groups, other stakeholder groups and, of course, individual volunteers, are central to the implementation of this strategy.
SA MDB NRM BoardThe SA MDB NRM Board works with the local community to develop, budget for, and co-ordinate regional NRM plans and activities, including support for the activities of numerous volunteers working throughout the Region. In addition, four NRM Groups (Riverland, Rangelands, Mallee and Coorong, and Ranges to River) help the SA MDB NRM Board understand and respond to community needs.
Community groupsCommunity NRM groups operate regionally and locally across the SA MDB. These groups play a vital role in managing the Region’s natural resources. This strategy seperates community groups into two categories – Local Action Planning (LAP) groups and other community groups.
Local Action Planning (LAP) GroupsLAP groups are independent incorporated organisations that facilitate communities, landholders, industry and government to work together to address natural resource management issues. LAP groups play an important role in identifying and addressing local priority issues and translating National, State and Regional targets and initiatives into on-ground action. In comparison to most of the organisations covered in ‘other community groups’ section below, LAP groups are supported by staff and manage relatively large budgets. It is important to note that, although to a much lesser degree, other organisations can and do perform a similar role to LAP groups. References to LAP groups in this strategy are intended to also cover other such organisations.
Other community groupsLocal volunteer community groups undertake significant NRM activities in the SA MDB. These groups may be independent incorporated or un-incorporated organisations and play an important role in identifying and addressing local priority issues through on-ground action. The activities of these groups may be supported by paid staff from larger organisations such as the SA MDB NRM Board or LAPs. These groups usually focus on specific locations and issues and include organisations such as:
• Bushcare groups
• Catchment groups
• Coastcare groups
• Friends of Parks groups
• Landcare groups
• Land management groups
• Natural Resources Centres
• Sustainable production groups
• Wetland groups.
NRM Volunteer Stakeholders
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Figure 2 - SA MDB Region, NRM Group areas, LAP areas and community groups*.
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
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*Not all community groups are identified and locations are approximate where the group’s members
or activities occur across a large area.
Other stakeholder groupsOther volunteer-related stakeholder groups who contribute to, or who influence, NRM outcomes in the SA MDB include:
• State and federal government
• Local government / Councils
• Environmental not-for-profit organisations
• Community centres
• Industry / Business
• Schools / Academia.
Individual volunteersVolunteering is the practice of people working on behalf of others or the environment without being motivated by financial or material gain.
Volunteers contribute to all stakeholder groups involved in the management of natural resources in the SA MDB:
• Volunteers provide support for paid staff within the SA MDB NRM Board and also participate in Board committees
• LAP groups consist of volunteer committees and operate with minimal paid workforce, supported by volunteer contributions
• Most community groups are managed by volunteers and operate with a volunteer workforce.
Volunteer involvement in the SA MDB covers many activities, including:
• Management / governance / committee membership
• On ground works, eg:
o Pest plant and animal control
o Revegetation
o Ecological and hydrological monitoring
o Building/fencing
o Erosion control
• Project planning and management
• Supervision Administration support
• Marketing and communications support
• Catering
• Transport
• Provision of goods and services.
Volunteers may be a part of the local community or live outside the community they support
through their voluntary work.
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The development of the Volunteer Strategy was informed by extensive research that included:
• Stakeholder consultations (community forums, volunteering survey, stakeholder meetings)
• Desktop research
• SA MDB NRM Board document review
• National Standards for Volunteer Involvement in Not-for-Profit Organisations review.
Stakeholder consultationsStakeholder consultations were designed to capture what is working well, what is not working well and ideas for improvement for NRM volunteer programs within the Region. 155 stakeholders across the SA MDB and metropolitan Adelaide contributed to the consultation process. Consultations consisted of community forums, a survey and individual stakeholder meetings, as summarised in Table 1.
Table 1 – Stakeholders Consultations
Number of Events ParticipantsCommunity forums 6 74Survey 1 61Stakeholder meetings 16 20Total 23 155
A volunteer survey was designed to capture feedback from people who could not attend the community forums. The survey included the demographics of the respondents, their assessment of the volunteer programs they were involved with and their ideas for improvement of these programs. The survey results indicated that:
• 83% of respondents were volunteers (some in addition to paid roles in NRM activities)
• 38% of respondents were part of a LAP group in some capacity (paid, volunteer, working on LAP projects)
• 61% of respondents were members of or involved with a community group
• 31% of respondents donated more than 20 hours of their time per month for NRM activities
• 32% of respondents donated less than 10 hours of their time per month for NRM activities
• 43% of respondents, who co-ordinated or supported volunteers, spent <8hrs per week on this activity
• Most respondents rated their organisation as managing volunteers well or very well across all topics surveyed.
Stakeholder meetings were held with representatives from:
• Environmental not-for-profit organisations - Conservation Volunteers Australia, Trees For Life, Nature Conservation Society of SA, Friends of Parks
Development of the Strategy
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• Universities - Adelaide University, Flinders University, University of South Australia
• Other NRM Boards
• Corporate sector organisations
• Service clubs.
Desktop researchIn developing or modifying a volunteer program it is important to consider research and information regarding current volunteering trends and issues at international, national, state and regional levels. Examples of research resources used in the development of this strategy include:
• Australian Bureau of Statistics
• Volunteering Australia
• McGregor Tan Research
• NRM Boards
• Friends of Parks
• Volunteering SA&NT.
The research involved a review of published reports and web sites.
SA MDB NRM Board document reviewA range of documents were reviewed to identify areas for improvement including: the SA MDB NRM Board Regional Plan; SA MDB NRM Board polices for Human Resources, Occupational Health Safety & Welfare and Administration; and LAP and other community group funding agreements and report templates.
National Standards for Volunteer Involvement in Not-for-Profit Organisations reviewThe National Standards for Volunteer Involvement in Not-for-Profit Organisations, a framework for the management of volunteers, were used to provide structure to the community consultations, as an audit tool for evaluation of the SA MDB NRM Board documentation and as a quality check for the development of the Volunteer Strategy.
The Standards emphasise the importance of adopting a systems approach to managing volunteers; an approach that aims to meet the needs of volunteers so that they in turn are able to meet the needs of the organisation or community group they support.
The Standards cover eight aspects of volunteer involvement including:
1. Policies and Procedures
2. Management Responsibilities
3. Recruitment
4. Work and the Workplace
5. Training and Development
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
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6. Service Delivery
7. Documentation and Records.
8. Continuous Improvement.
See Appendix 1 for an overview of the Standards.
The consultation and research methods and results are discussed in detail in the SA Murray-Darling Basin NRM Volunteer Strategy Research Report. The research results support investing in volunteer program infrastructure and skills development to achieve sustainable volunteer programs.
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AimThe aim of the Volunteer Strategy is to increase the contribution of, and support for, NRM volunteering in the SA Murray-Darling Basin.
ObjectivesEight objectives were identified to support the achievement of the strategy’s aim. The objectives were all highlighted during consultations and are aligned to priorities identified through desktop research. The objectives will support volunteers and volunteer programs across all stakeholder groups involved with natural resource management activities in the SA MDB.
The objectives of this strategy are:
1. Improve the recognition and acknowledgment of volunteer contribution and skills
2. Increase the recruitment of new volunteers
3. Ensure effective communication between volunteers and other stakeholders
4. Provide adequate funding to support volunteer programs
5. Ensure the safety and well being of NRM volunteers
6. Establish effective management and governance systems for volunteer programs
7. Develop the knowledge and skills of volunteers and volunteer managers
8. Ensure technical support is available to volunteers.
Objective 1 - Improve the recognition and acknowledgement of volunteer contributions and skills.Recognition of volunteer contribution and skills was the most significant theme emerging from the consultation process.
The SA MDB NRM Board recognises volunteers in a number of ways including in the Regional Plan, community representation on the Board, community consultations, funding grants and recognition events. The SA MDB NRM Board will ensure that NRM volunteers are acknowledged, included, listened to and valued. This needs to be regularly reinforced through demonstrated actions.
Community group volunteers generally feel that they are well recognised within their group or organisation, however they do not feel their contribution is adequately recognised by government or the broader community.
Improved recognition of volunteers will contribute to increased volunteer retention as volunteers who feel their contributions are appreciated, recognised and valued are more likely to continue volunteering. Increased public recognition of volunteers will also raise the profile of volunteering and the awareness of volunteer opportunities within the community, leading to improved volunteer recruitment.
Aim and Objectives
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9
Objective 2 - Increase the recruitment of new volunteers.Attracting new volunteers to NRM activities is a major challenge in the SA MDB. Innovative recruitment methods are needed to bring new volunteers into regional NRM projects as the local population ages and young people move out of the area. It is therefore important to attract young volunteers and to engage effectively with Adelaide and larger regional urban centres to attract new volunteers to ensure the long term sustainability of volunteer programs.
The SA MDB NRM Board will work with other stakeholders to develop innovative volunteer recruitment tools, increase volunteer recruitment skills and improve marketing of volunteer projects and roles within the SA MDB.
Improved recruitment and marketing strategies for volunteer programs will not only increase the number of volunteers contributing to NRM outcomes in the SA MDB but will also result in increased diversity in age, skills and background of the volunteers. It will also build a stronger engagement with, and improved NRM awareness of, urban based populations.
Objective 3 - Ensure effective communication between volunteers and other stakeholders.Effective communication is critical to recruiting, retaining and recognising volunteers. Information on volunteer positions, NRM projects, training workshops, funding opportunities and volunteer celebrations should be current, accurate and readily available to all stakeholders, including volunteers.
The potential of web sites and social networking tools should be fully exploited as a communication tool. Increased opportunities for face-to-face communication between stakeholders should also be encouraged to support the sharing of information and relationship building.
Improved communication between stakeholders will contribute to an increased awareness of volunteering and volunteer roles in the broader community. The skills of volunteer coordinators / managers and volunteers will be increased through improved communication and the sharing of knowledge and skills. Effective marketing of volunteer opportunities will increase the number of volunteers contributing to NRM outcomes.
Objective 4 - Provide adequate funding to support volunteer programs. While volunteers give their time and skills for free, funding is required to recruit, manage, recognise and reimburse volunteers for out-of-pocket expenses. Funding is also needed to support the communication and skills development that underpin volunteer programs.
The money available to community groups to support their volunteer projects is limited and access to grants is competitive, however, better management of the funds available will improve the outputs for volunteer groups and volunteer programs.
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The SA MDB NRM Board will continue to support community groups through facilitating access to funds, for example through grant programs as they become available. The SA MDB NRM Board will also provide information on other funding opportunities and support skills development in fundraising for community groups and other volunteers.
A focus on increasing the funds available to support volunteers and better use of available funds will enable more volunteers to be more effectively supported.
Objective 5 - Ensure the safety and well being of NRM volunteers.Organisations with volunteers should ensure that their volunteers work in a safe environment and that they receive the support, training and protective equipment required for their roles.
Organisations with volunteers should also provide Volunteer Accident and Public Liability Insurance and be aware of their responsibilities under occupational health safety and welfare (OHS&W) legislation, including the requirement to have a Responsible Officer for some organisations. Risk management procedures should be aligned to the specific risks of the job.
The SA MDB NRM Board will continue to provide access to SAICORP Volunteer Insurance for community groups.
A focus on OHS&W and risk management will result in fewer accidents and contribute to improved volunteer retention.
Objective 6 - Establish effective management and governance systems for volunteer programs.The management of volunteers is a specialised field, requiring the same skills as any other human resources management role. NRM volunteers are often managed by people with a technical background who do not necessarily have people management skills or expertise. Volunteer organisation committees also require skills in governance to effectively guide their organisation towards achievement of their goals.
All volunteer involving organisations should administer and govern their volunteer programs in accordance with best practice for volunteer management to ensure volunteers work in a rewarding and enjoyable environment.
A focus on good administration and governance will contribute to improved volunteer satisfaction, retention and recruitment and facilitate the long-term sustainability of volunteer groups.
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Objective 7 - Develop the knowledge and skills of volunteers and volunteer managers.Increasing volunteer participation, improving volunteer retention and attracting new volunteers into the SA MDB requires investing in volunteer programs and the development of knowledge and skills.
It is vital that volunteers have the knowledge and skills required to safely and effectively undertake their work.
It is also vital that people managing volunteers, projects and organisations have the ability to effectively perform these roles. Increasing the knowledge and skills of project managers, volunteer managers / co-ordinators and volunteer committees in volunteer management will improve the recruitment and retention of volunteers and underpins the achievement of all objectives in the Volunteer Strategy. Increasing project management and technical skills for volunteer groups and volunteers will improve the outcomes for NRM projects.
The SA MDB NRM Board will take a lead role in facilitating regional training programs that are affordable, accessible and meet the training needs of the Region.
Knowledge and skills development will directly support volunteer program sustainability and show a commitment to investing in the volunteers who ensure the delivery of NRM outcomes.
Objective 8 - Ensure technical support is available to volunteers.Natural resources management is a complex scientific discipline. For many community groups and volunteers access to technical advice and support is essential to ensure their volunteer effort produces successful outcomes that are aligned to the strategic NRM objectives for the Region.
Effective technical support will ensure that volunteer efforts are well-informed, effective and appropriate.
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The strategy objectives will be achieved through the combined contribution of the SA MDB NRM Board, community groups and other stakeholders.
Actions and stakeholder responsibilities for the SA MDB Board, LAP groups, other community groups and other stakeholders are shown separately, however many actions flow across all stakeholders. The priority of specific actions will vary across the Region, over time and between stakeholder groups
The actions, recommendations and references to LAP groups are intended to also cover other organisations which may be performing a similar role to LAP groups in the Region.
The priority for implementing specific actions will vary across the Region, over time and between stakeholder groups.
All stakeholders will play an important role as information conduits between the SA MDB NRM Board / Government / NFP’s and community groups for information related to volunteering and actions in the Volunteer Strategy.
Actions
13
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
O
bjec
tive
1: Im
prov
e th
e re
cogn
ition
and
ack
now
ledg
men
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olun
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con
trib
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ns a
nd s
kills
.
Act
ions
for k
ey s
take
hold
ers:
SA M
DB
NR
M B
oard
Loca
l Act
ion
Plan
ning
Gro
ups
Oth
er C
omm
unity
Gro
ups
Oth
er S
take
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ers
Inte
rnal
reco
gniti
on o
f vol
unte
ers:
•A
than
k yo
u ev
eryd
ay
•R
egul
ar s
mal
l cel
ebra
tions
•O
ccas
iona
l sm
all g
ifts.
Publ
ic re
cogn
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of v
olun
teer
s:
•B
oard
Vol
unte
er P
olic
y ac
cess
ible
to
pub
lic
•S
hort
volu
ntee
r com
mitm
ent
stat
emen
t inc
lude
d in
rele
vant
B
oard
com
mun
icat
ions
•Vo
lunt
eer p
orta
l on
web
site
•Vo
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eer s
torie
s in
clud
ed in
ne
wsl
ette
rs, w
eb s
ite a
nd p
rom
oted
to
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ia
•C
ontin
ue c
o-or
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tion
of
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RM
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pdat
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wsl
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r
•Vo
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clud
ed o
n B
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enda
s
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clud
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Ann
ual
Rep
orts
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cogn
ition
cos
ts a
s el
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le
for f
undi
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com
mun
ity s
mal
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ants
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gram
•H
ost a
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rt re
gion
al v
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lebr
atio
ns (R
egio
nal N
RM
G
roup
s)
•S
pons
or re
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al N
RM
vol
unte
er
awar
ds (R
egio
nal N
RM
Gro
ups)
.
Co-
ordi
natio
n:
•C
o-or
dina
te th
e S
AM
DB
NR
M
Volu
ntee
r Ste
erin
g C
omm
ittee
.
Inte
rnal
reco
gniti
on o
f vol
unte
ers:
•A
than
k yo
u ev
eryd
ay
•R
egul
ar s
mal
l cel
ebra
tions
•O
ccas
iona
l sm
all g
ifts
•R
ecog
nise
the
cont
ribut
ion
mad
e by
co
mm
ittee
mem
bers
.
Publ
ic re
cogn
ition
of v
olun
teer
s:
•E
ncou
rage
vol
unte
ers
to a
ttend
vo
lunt
eer c
eleb
ratio
ns
•N
omin
ate
volu
ntee
rs fo
r aw
ards
•In
clud
e vo
lunt
eer s
torie
s in
repo
rts,
publ
icat
ions
, web
site
, new
slet
ters
, fie
ld d
ay d
ispl
ays
•C
o-or
dina
te lo
cal e
vent
s to
re
cogn
ise
volu
ntee
rs a
nd v
olun
teer
pr
ojec
ts
•U
se lo
cal m
edia
to re
cogn
ise
and
prom
ote
loca
l vol
unte
ers
and
thei
r ef
forts
.
Inte
rnal
reco
gniti
on o
f vol
unte
ers:
•A
than
k yo
u ev
eryd
ay
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egul
ar s
mal
l cel
ebra
tions
•O
ccas
iona
l sm
all g
ifts
•R
ecog
nise
the
cont
ribut
ion
mad
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co
mm
ittee
mem
bers
.
Publ
ic re
cogn
ition
of v
olun
teer
s:
•E
ncou
rage
vol
unte
ers
to a
ttend
vo
lunt
eer c
eleb
ratio
ns
•N
omin
ate
volu
ntee
rs fo
r aw
ards
•In
clud
e vo
lunt
eer s
torie
s in
repo
rts
and
publ
icat
ions
•U
se lo
cal m
edia
to re
cogn
ise
and
prom
ote
loca
l vol
unte
ers
and
thei
r ef
forts
.
Volu
ntee
ring
SA&
NT:
•Vo
lunt
eer m
erch
andi
se /
gifts
•Vo
lunt
eer r
ecog
nitio
n ev
ents
.
Offi
ce fo
r Vol
unte
ers
(OFV
):
•Vo
lunt
eer r
ecog
nitio
n ce
rtific
ates
•Vo
lunt
eer r
ecog
nitio
n ev
ents
•Vo
lunt
eer g
ifts
(dis
coun
t boo
ks)
•Aw
ards
.
Loca
l Gov
ernm
ent:
•Vo
lunt
eer r
ecog
nitio
n ce
rtific
ates
•Vo
lunt
eer r
ecog
nitio
n ev
ents
.
Bus
ines
s:
•D
onat
ion
of g
oods
and
ser
vice
s as
vo
lunt
eer g
ifts.
14
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
Obj
ectiv
e 2:
Incr
ease
the
recr
uitm
ent o
f new
vol
unte
ers.
Act
ions
for k
ey s
take
hold
ers:
SA M
DB
NR
M B
oard
Loca
l Act
ion
Plan
ning
Gro
ups
Oth
er C
omm
unity
Gro
ups
Oth
er S
take
hold
ers
•Id
entif
y vo
lunt
eerin
g ne
eds
and
oppo
rtuni
ties
with
in th
e S
A M
DB
N
RM
Boa
rd a
nd re
crui
t int
o th
ese
role
s
•Fa
cilit
ate
acce
ss to
vol
unte
er
recr
uitm
ent a
nd re
tent
ion
train
ing
•Fa
cilit
ate
an e
vent
vol
unte
erin
g ca
lend
ar
•W
ork
with
sta
keho
lder
s to
iden
tify,
fa
cilit
ate
and
reso
urce
sho
rt-te
rm
volu
ntee
r opp
ortu
nitie
s
•P
rom
ote
& a
dver
tise
volu
ntee
r po
sitio
ns in
SA
MD
B re
gion
•P
rom
ote
volu
ntee
r goo
d ne
ws
stor
ies
in m
edia
; rad
io, p
rint,
TV,
web
site
•S
uppo
rt co
rpor
ate
volu
ntee
r pr
ogra
ms
•S
uppo
rt un
iver
sity
vol
unte
er
prog
ram
s
•S
uppo
rt sc
hool
vol
unte
er p
rogr
ams
•S
uppo
rt ur
ban
base
d vo
lunt
eer
prog
ram
s
•S
uppo
rt to
uris
t vol
unte
er p
rogr
ams
•P
artn
er w
ith e
nviro
nmen
tal N
FP’s
as
a s
ourc
e of
vol
unte
ers
•Li
nk w
ith m
igra
nt c
omm
uniti
es
•In
clud
e re
crui
tmen
t cos
ts
(pro
mot
ion,
trav
el, r
eim
burs
emen
t, et
c) in
com
mun
ity s
mal
l gra
nts
prog
ram
.
•Id
entif
y vo
lunt
eerin
g ne
eds
and
oppo
rtuni
ties
with
in th
e LA
P an
d re
crui
t int
o th
ese
role
s
•A
cces
s vo
lunt
eer r
ecru
itmen
t and
re
tent
ion
train
ing
•A
cces
s vo
lunt
eers
thro
ugh:
o
Cor
pora
te v
olun
teer
pro
gram
s
o
Uni
vers
ity v
olun
teer
pro
gram
s
o
Sch
ool v
olun
teer
pro
gram
s
o
Urb
an v
olun
teer
pro
gram
s
o
Virtu
al v
olun
teer
pro
gram
s
o
Tour
ist v
olun
teer
pro
gram
s
o
Env
ironm
enta
l NFP
’s
partn
ersh
ips
o
Mig
rant
com
mun
ities
•W
ork
with
sta
keho
lder
s to
iden
tify,
co
-ord
inat
e an
d re
sour
ce s
hort-
term
vo
lunt
eer o
ppor
tuni
ties
•R
ecru
it ne
w lo
cal c
omm
unity
m
embe
rs o
nto
LAP
com
mitt
ees
and
as v
olun
teer
s (e
g vi
a la
nd a
gent
s)
•P
rom
ote
volu
ntee
r opp
ortu
nitie
s in
LA
P ar
ea v
ia n
ewsl
ette
rs, w
eb s
ite
etc
•U
se y
outh
-frie
ndly
com
mun
icat
ion
tool
s to
targ
et y
oung
er v
olun
teer
s
•S
uppo
rt yo
uth
enga
gem
ent p
roje
cts
(you
th c
ounc
ils, w
ater
wat
ch, w
eed
war
riors
etc
)
•In
clud
e re
crui
tmen
t cos
ts
(pro
mot
ion,
trav
el, r
eim
burs
emen
t, et
c) in
pro
ject
bud
gets
.
•Id
entif
y vo
lunt
eerin
g ne
eds
and
oppo
rtuni
ties
and
recr
uit i
nto
thes
e ro
les
•A
cces
s vo
lunt
eer r
ecru
itmen
t and
re
tent
ion
train
ing
•P
rovi
de in
form
atio
n to
LA
P’s
/ S
A M
DB
NR
M B
oard
on:
o
Eve
nts
requ
iring
vol
unte
ers
o
Volu
ntee
r pos
ition
s av
aila
ble
o
Goo
d ne
ws
stor
ies
•A
cces
s vo
lunt
eers
thro
ugh:
o
Cor
pora
te v
olun
teer
pro
gram
o
Uni
vers
ity v
olun
teer
pro
gram
o
Sch
ools
vol
unte
er p
rogr
am
o
Urb
an v
olun
teer
pro
gram
s
o
Virtu
al v
olun
teer
pro
gram
s
o
Tour
ist v
olun
teer
pro
gram
s
o
Env
ironm
enta
l NFP
’s
partn
ersh
ips
o
Mig
rant
com
mun
ities
•Lo
cal l
evel
recr
uitin
g
•C
omm
unic
ate
to n
ew la
ndho
lder
s
(eg
via
land
age
nts)
•Ta
rget
pop
ulat
ions
of l
ocal
larg
er
tow
ns if
nee
d ne
w m
embe
rs
•U
se y
outh
frie
ndly
com
mun
icat
ion
tool
s to
targ
et y
oung
er v
olun
teer
s
•In
clud
e re
crui
tmen
t cos
ts
(pro
mot
ion,
trav
el, r
eim
burs
emen
t, et
c) in
pro
ject
bud
gets
.
Trai
ning
pro
vide
rs:
•Vo
lunt
eerin
g S
A&
NT
•TA
FE
Pos
ition
adv
ertis
ing:
•Vo
lunt
eerin
g S
A&
NT
•G
o Vo
lunt
eer.
Par
tner
ship
s:
•Vo
lunt
eerin
g S
A&
NT
•U
nive
rsiti
es
•C
onse
rvat
ion
Volu
ntee
rs A
ustra
lia
•Tr
ees
For L
ife
•N
atur
e C
onse
rvat
ion
Soc
iety
•S
choo
ls
•B
usin
ess
•Lo
cal c
ounc
ils
•Lo
cal m
edia
•Lo
cal m
edia
•C
hurc
hes
and
chur
ch g
roup
s
•S
porti
ng a
nd s
ervi
ce c
lubs
.
15
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
Obj
ectiv
e 3:
Ens
ure
effe
ctiv
e co
mm
unic
atio
n be
twee
n vo
lunt
eers
and
oth
er s
take
hold
ers.
Act
ions
for k
ey s
take
hold
ers:
SA M
DB
NR
M B
oard
Loca
l Act
ion
Plan
ning
Gro
ups
Oth
er C
omm
unity
Gro
ups
Oth
er S
take
hold
ers
Info
rmat
ion
diss
emin
atio
n:
•C
omm
unic
ate
Volu
ntee
r Stra
tegy
to
all
stak
ehol
ders
thro
ugh
web
si
te, n
ewsl
ette
rs a
nd d
irect
co
mm
unic
atio
n
•S
A M
DB
NR
M B
oard
web
site
o
Info
rmat
ion
and
reso
urce
s av
aila
ble
thro
ugh
web
site
o
Link
s to
com
mun
ity g
roup
s on
w
eb s
ite
o
Feed
back
and
Q&
A fa
cilit
y on
w
eb s
ite
•D
istri
butio
n of
new
slet
ters
feat
urin
g vo
lunt
eer s
torie
s
•D
istri
butio
n of
fact
she
ets
abou
t vo
lunt
eer p
roje
cts
and
volu
ntee
r su
ppor
t res
ourc
es
•M
aint
ain
and
use
up-to
-dat
e C
AR
E
Team
dis
tribu
tion
list.
Even
ts:
•Fa
cilit
ate
a pr
ogra
m o
f reg
iona
l ne
twor
king
eve
nts
and
foru
ms
•Fa
cilit
ate
the
deve
lopm
ent o
f a
regi
onal
eve
nts
cale
ndar
.
Infr
astr
uctu
re:
•P
rovi
sion
of v
olun
teer
ban
ners
for
use
in p
rom
otio
nal a
ctiv
ities
•In
clud
e co
mm
unic
atio
ns a
ctiv
ities
an
d co
sts
as e
ligib
le fo
r fun
ding
in
com
mun
ity s
mal
l gra
nts
prog
ram
.
Info
rmat
ion
diss
emin
atio
n:
•D
isse
min
ate
info
rmat
ion
to
com
mun
ity g
roup
s an
d vo
lunt
eers
w
ithin
LA
P ar
ea
•Im
prov
ed q
ualit
y, q
uant
ity a
nd
cons
iste
ncy
of in
form
atio
n on
LA
P w
eb s
ites
•E
ffect
ive
dist
ribut
ion
of n
ewsl
ette
rs
•E
nsur
e ef
fect
ive
com
mun
icat
ion
with
in L
AP
grou
p.
Even
ts:
•C
ontri
bute
to th
e de
velo
pmen
t and
up
datin
g of
regi
onal
eve
nts
cale
ndar
•C
o-or
dina
te a
pro
gram
of l
ocal
ne
twor
king
eve
nts
•P
artic
ipat
e in
net
wor
king
eve
nts
and
foru
ms.
Info
rmat
ion
diss
emin
atio
n:
•D
isse
min
ate
info
rmat
ion
to g
roup
m
embe
rs a
nd v
olun
teer
s
•P
rovi
de fe
edba
ck to
SA
MD
B
NR
M B
oard
and
LA
Ps
prom
otin
g vo
lunt
eer n
ews
and
stor
ies
•P
rovi
de S
A M
DB
NR
M B
oard
w
ith a
ccur
ate
info
rmat
ion
on
grou
p ac
tiviti
es a
nd v
olun
teer
s vi
a S
AIC
OR
P in
sura
nce
and
othe
r re
porti
ng
•E
nsur
e ef
fect
ive
com
mun
icat
ion
with
in g
roup
.
Even
ts:
•C
ontri
bute
to th
e de
velo
pmen
t and
up
datin
g of
regi
onal
eve
nts
cale
ndar
•P
artic
ipat
e in
net
wor
king
eve
nts
and
foru
ms.
•P
rint a
nd b
road
cast
med
ia
•C
ounc
ils
•C
omm
unity
cen
tres
•N
atur
al R
esou
rce
Cen
tres.
16
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
Obj
ectiv
e 4:
Pro
vide
ade
quat
e fu
ndin
g to
sup
port
vol
unte
er p
rogr
ams.
Act
ions
for k
ey s
take
hold
ers:
SA M
DB
NR
M B
oard
Loca
l Act
ion
Plan
ning
Gro
ups
Oth
er C
omm
unity
Gro
ups
Oth
er S
take
hold
ers
Dis
sem
inat
ion
of fu
nds:
•P
rovi
de s
tream
lined
acc
ess
to
fund
ing
to s
uppo
rt co
mm
unity
gr
oups
and
vol
unte
ers
with
in th
e R
egio
n
•P
rovi
de s
tream
lined
acc
ess
to
com
mun
ity g
rant
pro
gram
s fo
r co
mm
unity
vol
unte
er p
rogr
ams
•E
nsur
e fu
ndin
g ag
reem
ents
are
co
nsis
tent
with
NR
M V
olun
teer
S
trate
gy
•B
uild
vol
unte
er s
uppo
rt co
sts
into
pr
ojec
t bud
gets
whe
re a
ppro
pria
te.
Sour
cing
fund
s:
•S
ourc
e m
ajor
gov
ernm
ent a
nd o
ther
fu
ndin
g on
beh
alf o
f all
stak
ehol
ders
•Id
entif
y no
n-B
oard
fund
ing
sour
ces
(gov
ernm
ent g
rant
s, p
hila
nthr
opy
gran
ts) a
nd c
omm
unic
ate
to
com
mun
ity g
roup
s an
d vi
a w
eb s
ite
•A
ssis
t com
mun
ity g
roup
s w
ith
corp
orat
e vo
lunt
eerin
g an
d fu
ndra
isin
g
•Fa
cilit
ate
acce
ss to
regi
onal
tra
inin
g on
gra
nt a
pplic
atio
n w
ritin
g, fu
ndra
isin
g an
d pr
ojec
t m
anag
emen
t and
fund
rais
ing.
Sour
cing
fund
s:
•P
rom
ote
avai
labi
lity
of fu
ndin
g to
co
mm
unity
gro
ups
and
volu
ntee
rs
with
in L
AP
area
•A
cces
s B
oard
and
non
-Boa
rd
fund
ing
sour
ces
(gov
ernm
ent
gran
ts, p
hila
nthr
opy
gran
ts)
•S
uppo
rt co
mm
unity
vol
unte
er
grou
ps w
ith fu
ndin
g w
here
ap
prop
riate
•A
ssis
t com
mun
ity g
roup
s to
pla
n vo
lunt
eer p
roje
cts
and
deve
lop
fund
ing
prop
osal
s
•A
ssis
t com
mun
ity g
roup
s w
ith
corp
orat
e vo
lunt
eerin
g an
d fu
ndra
isin
g.
Man
agin
g fu
nds:
•E
nsur
e LA
P / N
RM
B fu
ndin
g ag
reem
ents
are
con
sist
ent w
ith
Reg
iona
l Stra
tegy
•A
ttend
trai
ning
on
gran
t app
licat
ion
writ
ing,
fund
rais
ing
and
proj
ect
man
agem
ent
•B
uild
vol
unte
er s
uppo
rt co
sts
into
pr
ojec
t bud
gets
:
o
Rec
ruitm
ent
o
Tran
spor
t
o
Sup
ervi
sion
.
•A
cces
s S
A M
DB
NR
M B
oard
, LA
P an
d ot
her f
undi
ng s
ourc
es
(gov
ernm
ent g
rant
s, p
hila
nthr
opy
gran
ts) t
o su
ppor
t vol
unte
ers
•A
ttend
trai
ning
on
gran
t app
licat
ion
writ
ing,
fund
rais
ing
and
proj
ect
man
agem
ent i
f nee
ded
•D
evel
op c
orpo
rate
spo
nsor
ship
and
fu
ndra
isin
g pr
ogra
ms.
Volu
ntee
ring
SA&
NT:
Trai
ning
cou
rses
incl
udin
g:
•G
rant
App
licat
ion
Writ
ing
•P
roje
ct M
anag
emen
t.
TAFE
:
Trai
ning
cou
rses
incl
udin
g:
•P
roje
ct M
anag
emen
t
•R
epor
t Writ
ing
•Fi
nanc
ial M
anag
emen
t.
Gra
nt in
form
atio
n:
ww
w.o
fv.s
a.go
v.au
/gra
nts.
htm
ww
w.g
rant
slin
k.go
v.au
/
ww
w.p
hila
nthr
opy.
org.
au/.
17
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
Obj
ectiv
e 5:
Ens
ure
the
safe
ty a
nd w
ell b
eing
of N
RM
vol
unte
ers.
Act
ions
for k
ey s
take
hold
ers:
SA M
DB
NR
M B
oard
Loca
l Act
ion
Plan
ning
Gro
ups
Oth
er C
omm
unity
Gro
ups
Oth
er S
take
hold
ers
Wor
k pr
actic
es:
•P
rom
ote
good
OH
S&
W p
ract
ices
•C
ompl
y w
ith O
HS
&W
requ
irem
ents
.
Trai
ning
& d
evel
opm
ent:
•Fa
cilit
ate
acce
ss to
regi
onal
trai
ning
fo
r:
o
OH
W&
S
o
Res
pons
ible
Offi
cer
o
Wor
k pr
actic
es (s
afe
chem
ical
, eq
uipm
ent u
se, e
tc)
o
Ris
k ev
alua
tion
and
man
agem
ent
•In
clud
e P
PE
, OH
S&
W tr
aini
ng e
tc
as e
ligib
le fo
r fun
ding
in c
omm
unity
sm
all g
rant
s pr
ogra
m
•In
clud
e sa
fety
cos
ts in
gra
nt
prog
ram
s.
Insu
ranc
e:
•C
o-or
dina
te S
AIC
OR
P vo
lunt
eers
in
sura
nce
for c
omm
unity
gro
ups
•E
duca
te c
omm
unity
gro
ups
abou
t S
AIC
OR
P in
sura
nce.
Wor
k pr
actic
es:
•C
ompl
y w
ith O
HS
&W
requ
irem
ents
•P
rom
ote
good
OH
S&
W p
ract
ices
•N
etw
ork
with
in L
AP
grou
ps to
de
velo
p co
nsis
tent
and
effe
ctiv
e sa
fety
and
risk
man
agem
ent
syst
ems.
Trai
ning
& d
evel
opm
ent:
•A
cces
s tra
inin
g on
OH
W&
S a
nd
safe
wor
k pr
actic
es
•A
cces
s R
espo
nsib
le O
ffice
r tra
inin
g.
Insu
ranc
e:
•P
rovi
de in
sura
nce
for L
AP
volu
ntee
rs –
pub
lic li
abili
ty,
prof
essi
onal
inde
mni
ty a
nd
volu
ntee
r acc
iden
t
•P
rom
ote
SA
ICO
RP
insu
ranc
e to
vo
lunt
eer g
roup
s w
ithin
LA
P ar
ea.
Wor
k pr
actic
es:
•C
ompl
y w
ith O
HS
&W
requ
irem
ents
•P
rom
ote
good
OH
S&
W p
ract
ices
.
Trai
ning
& d
evel
opm
ent:
•A
cces
s tra
inin
g on
OH
W&
S
•A
cces
s R
espo
nsib
le O
ffice
r tra
inin
g,
if ap
prop
riate
•A
cces
s ris
k m
anag
emen
t tra
inin
g an
d re
sour
ces
•E
nsur
e vo
lunt
eers
are
trai
ned
in
safe
wor
k pr
actic
es w
here
requ
ired.
Insu
ranc
e:
•P
rovi
de v
olun
teer
pro
tect
ion
insu
ranc
e.
Trai
ning
and
reso
urce
pro
vide
rs:
•Vo
lunt
eerin
g S
A&
NT
•TA
FE
•B
usin
ess
SA
•C
onse
rvat
ion
Volu
ntee
rs A
ustra
lia
•Fr
iend
s of
Par
ks.
18
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
Obj
ectiv
e 6:
Est
ablis
h ef
fect
ive
man
agem
ent a
nd g
over
nanc
e sy
stem
s fo
r vol
unte
er p
rogr
ams.
Act
ions
for k
ey s
take
hold
ers:
SA M
DB
NR
M B
oard
Loca
l Act
ion
Plan
ning
Gro
ups
Oth
er C
omm
unity
Gro
ups
Oth
er S
take
hold
ers
Wor
k pr
actic
es a
nd s
uppo
rt:
•U
se e
ffect
ive
man
agem
ent a
nd
gove
rnan
ce p
ract
ices
•P
rovi
de a
cces
s to
vol
unte
er
man
agem
ent i
nfra
stru
ctur
e su
ppor
t su
ch a
s po
licy
and
proc
edur
e te
mpl
ates
•In
clud
e vo
lunt
eer m
anag
emen
t co
sts
in g
rant
pro
gram
s
•P
rom
ote
good
man
agem
ent a
nd
gove
rnan
ce p
ract
ices
whe
re
poss
ible
in n
ewsl
ette
rs, w
ebsi
te a
nd
othe
r com
mun
icat
ions
.
Trai
ning
and
dev
elop
men
t:
•Fa
cilit
ate
acce
ss to
regi
onal
trai
ning
on
vol
unte
er m
anag
emen
t
•Fa
cilit
ate
acce
ss to
regi
onal
go
vern
ance
trai
ning
for N
FP
com
mitt
ees
•Fa
cilit
ate
regi
onal
pee
r lea
rnin
g fo
rum
s to
pro
mot
e ex
ampl
es o
f ef
fect
ive
volu
ntee
r man
agem
ent
•Tr
ain
rele
vant
SA
MD
B N
RM
Boa
rd
staf
f in
volu
ntee
r man
agem
ent.
Wor
k pr
actic
es a
nd s
uppo
rt:
•U
se e
ffect
ive
man
agem
ent a
nd
gove
rnan
ce p
ract
ices
•S
uppo
rt co
mm
unity
gro
ups
with
in
LAP
area
with
man
agem
ent a
nd
gove
rnan
ce is
sues
.
Trai
ning
and
dev
elop
men
t:
•A
cces
s tra
inin
g in
vol
unte
er
man
agem
ent f
or v
olun
teer
co
ordi
nato
rs
•A
cces
s go
vern
ance
trai
ning
for L
AP
com
mitt
ees
•N
etw
ork
with
in L
AP
grou
ps to
de
velo
p co
nsis
tent
and
effe
ctiv
e vo
lunt
eer m
anag
emen
t sys
tem
s.
Wor
k pr
actic
es:
•U
se e
ffect
ive
man
agem
ent a
nd
gove
rnan
ce p
ract
ices
•D
evel
op m
anag
emen
t sys
tem
s ap
prop
riate
to th
e gr
oup.
Trai
ning
and
dev
elop
men
t:
•A
cces
s tra
inin
g in
vol
unte
er
man
agem
ent f
or v
olun
teer
co
ordi
nato
rs
•A
cces
s go
vern
ance
trai
ning
for
com
mitt
ee m
embe
rs.
Trai
ning
pro
vide
rs:
•Vo
lunt
eerin
g S
A&
NT
•TA
FE
•B
usin
ess
SA
•C
onse
rvat
ion
Volu
ntee
rs A
ustra
lia.
Polic
y, p
roce
dure
and
tem
plat
e as
sist
ance
:
•Vo
lunt
eerin
g S
A&
NT
•B
usin
ess
SA
•C
onse
rvat
ion
Volu
ntee
rs A
ustra
lia
•W
orkp
lace
Hor
izon
s
•O
ur C
omm
unity
Pol
icy
Ban
k.
19
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
Obj
ectiv
e 7:
Dev
elop
the
know
ledg
e an
d sk
ills
of v
olun
teer
s an
d vo
lunt
eer m
anag
ers.
Act
ions
for k
ey s
take
hold
ers:
SA M
DB
NR
M B
oard
Loca
l Act
ion
Plan
ning
Gro
ups
Oth
er C
omm
unity
Gro
ups
Oth
er S
take
hold
ers
Trai
ning
opp
ortu
nitie
s:
•C
ondu
ct a
trai
ning
nee
ds a
naly
sis
for S
A M
DB
NR
M B
oard
sta
ff an
d vo
lunt
eers
•C
ondu
ct a
trai
ning
nee
ds a
naly
sis
for c
omm
unity
gro
ups
•D
evel
op a
regi
onal
trai
ning
pro
gram
ba
sed
on id
entifi
ed p
riorit
ies
•Fa
cilit
ate
deliv
ery
of tr
aini
ng
acco
rdin
g to
iden
tified
prio
ritie
s
•A
ttend
trai
ning
as
iden
tified
by
train
ing
need
ana
lysi
s
•In
corp
orat
e tra
inin
g / e
duca
tion
as
an in
tegr
al p
art o
f vol
unte
er p
roje
cts
•W
here
eve
r pos
sibl
e pr
ovid
e ac
cess
to
acc
redi
ted
train
ing.
Trai
ning
sup
port
:
•P
rom
ote
train
ing
oppo
rtuni
ties
to
com
mun
ity g
roup
s
•In
clud
e vo
lunt
eer t
rain
ing
cost
s as
el
igib
le fo
r fun
ding
in c
omm
unity
sm
all g
rant
s pr
ogra
m.
Trai
ning
opp
ortu
nitie
s:
•A
ttend
trai
ning
as
iden
tified
by
train
ing
need
ana
lysi
s
•E
ncou
rage
vol
unte
ers
to a
ttend
tra
inin
g
•C
ondu
ct a
trai
ning
nee
ds a
naly
sis
and
com
mun
icat
e id
entifi
ed
prio
ritie
s of
LA
P an
d co
mm
unity
gr
oups
to th
e S
A M
DB
NR
M B
oard
•In
corp
orat
e tra
inin
g / e
duca
tion
as a
n in
tegr
al p
art o
f vol
unte
er
proj
ects
.
Trai
ning
sup
port
:
•P
rom
ote
train
ing
oppo
rtuni
ties
to
LAP
grou
ps a
nd c
omm
unity
gro
ups
•In
clud
e vo
lunt
eer t
rain
ing
cost
s in
pr
ojec
t bud
gets
.
•C
ondu
ct a
trai
ning
nee
ds a
naly
sis
and
com
mun
icat
e id
entifi
ed
prio
ritie
s to
LA
P gr
oups
or S
A M
DB
N
RM
Boa
rd
•A
ttend
trai
ning
as
iden
tified
by
train
ing
need
ana
lysi
s
•E
ncou
rage
vol
unte
ers
to a
ttend
tra
inin
g
•In
corp
orat
e tra
inin
g / e
duca
tion
as a
n in
tegr
al p
art o
f vol
unte
er
proj
ects
.
•In
clud
e vo
lunt
eer t
rain
ing
cost
s in
pr
ojec
t bud
gets
.
Trai
ning
pro
vide
rs:
•Vo
lunt
eerin
g S
A&
NT
•TA
FE
•B
usin
ess
SA
•C
onse
rvat
ion
Volu
ntee
rs A
ustra
lia
•Tr
ees
For L
ife
•N
atur
e C
onse
rvat
ion
Soc
iety
•U
nive
rsiti
es
•S
A G
over
nmen
t
•w
ww
.our
com
mun
ity.c
om.a
u.
A dr
aft t
rain
ing
plan
is in
clud
ed in
App
endi
x 3.
20
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
Obj
ectiv
e 8:
Ens
ure
tech
nica
l sup
port
is a
vaila
ble
to v
olun
teer
s.
Act
ions
for k
ey s
take
hold
ers:
SA M
DB
NR
M B
oard
Loca
l Act
ion
Plan
ning
Gro
ups
Oth
er C
omm
unity
Gro
ups
Oth
er S
take
hold
ers
Reg
iona
l sup
port
:
•P
rovi
de te
chni
cal s
uppo
rt fo
r co
mm
unity
gro
ups
•In
clud
e te
chni
cal t
rain
ing
topi
cs
such
as
wet
land
mon
itorin
g, s
ite
surv
eyin
g, e
tc in
trai
ning
cal
enda
r
•In
clud
e te
chni
cal s
uppo
rt co
sts
as
elig
ible
for f
undi
ng in
com
mun
ity
smal
l gra
nts
prog
ram
•P
rovi
de te
chni
cal “
help
des
k”
thro
ugh
web
site
•E
ncou
rage
cul
ture
of S
A M
DB
NR
M
Boa
rd te
chni
cal o
ffice
rs v
alui
ng a
nd
assi
stin
g vo
lunt
eers
.
LAP
area
sup
port
:
•Te
chni
cal s
uppo
rt fo
r com
mun
ity
grou
ps c
o-or
dina
ted
or p
rovi
ded
by
LAP
staf
f
•P
rom
ote
tech
nica
l tra
inin
g an
d av
aila
bilit
y of
tech
nica
l sup
port
to
com
mun
ity g
roup
s
•Id
entif
y an
d co
mm
unic
ate
tech
nica
l su
ppor
t prio
ritie
s in
are
a to
SA
MD
B
NR
M B
oard
.
Tech
nica
l dev
elop
men
t:
•A
ttend
rele
vant
tech
nica
l tra
inin
g.
Tech
nica
l dev
elop
men
t:
•C
omm
unic
ate
tech
nica
l sup
port
prio
ritie
s an
d ne
eds
to L
AP
grou
ps
or S
A M
DB
NR
M B
oard
•A
cces
s te
chni
cal s
uppo
rt
•A
ttend
rele
vant
tech
nica
l tra
inin
g
•S
hare
loca
l exp
ertis
e w
ithin
/ be
twee
n gr
oups
.
Tech
nica
l adv
ice:
•C
onse
rvat
ion
Volu
ntee
rs A
ustra
lia
•Tr
ees
For L
ife
•N
atur
e C
onse
rvat
ion
Soc
iety
•U
nive
rsiti
es
•S
A G
over
nmen
t
•G
reen
ing
Aus
tralia
•O
ther
loca
l con
tract
ors
and
cons
ulta
nts.
21
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
ABS Voluntary Work Australia 2006 Report.
Adelaide and Mount Lofty Ranges NRM Board web site.
Alinytjara Wilurara NRM Board web site.
Berri Barmera Local Action Planning Associations web site.
Eastern Hills and Murray Plains Catchment Group web site.
Eyre Peninsula NRM Board web site.
Volunteer Program Management: An Essential Guide, 3rd Edition, Joy Noble AM, Louise Rodgers & Andy Fryar (2010), Volunteering SA Inc, South Australia.
Kangaroo Island NRM Board web site.
Loxton to Bookpurnong Local Action Planning Associations web site.
Mannum to Wellington Local Action Planning Committee web site.
Murray Mallee Local Action Planning Association web site.
Northern and Yorke NRM Board web site.
Renmark to the Border Local Action Planning Association web site.
River Murray Urban Users Local Action Planning Committee web site.
Riverland West Local Action Planning Association web site.
Riverland West Local Action Planning Association web site.
SA MDB NRM Board Annual Report.
SA MDB NRM Board Communication Strategy Research, McGregor Tan Research.
SA MDB NRM Board Policies and Procedures.
SA MDB NRM Board Regional Plan.
SA MDB NRM Board Web site.
South Australian Arid Lands NRM Board web site.
South East NRM Board web site.
United Nations (2010) International Year of the Volunteer +10 Global Action Plan, United Nations, Bonn, Germany.
Volunteering Australia (2001) National Standards for Involving Volunteers in Not-For-Profit Organisations, 2nd edition, Volunteering Australia Inc, Melbourne, Australia.
Volunteering Australia (2003) National Standards Implementation Guide for Not-For-Profit Organisations Involving Volunteers, 2nd edition, Volunteering Australia Inc, Melbourne, Australia.
Volunteering Australia (2003) National Standards Workbook and Resources Kit for Implementing the National Standards for Involving Volunteers in Not-For-Profit Organisations, Volunteering Australia Inc, Melbourne, Australia.
Volunteering Australia (2005). Definitions and Principles of Volunteering.
Volunteering Australia (2009). Review of the National Standards for Involving Organisations in Not-for-Profit Organisations Phase 1: Initial Consultation.
Volunteering Australia (2010). National Survey of Volunteering Issues.
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
22
References
National Standards for Involving Volunteers in Not-for-Profit Organisations
1. Policies and Procedures
Establish a policy and procedural framework to provide direction and structure to the way volunteers are managed.
The organisational philosophy for involving volunteers.
2. Management Responsibility
Establish a management system to effectively implement volunteer policy directions.
3. Recruitment, Selection and Orientation
Ensure that the process of recruiting volunteers is (1) non-discriminatory, (2) controlled, and (3) meets the needs of both volunteers and the organisation.
A planned and systematic approach to recruiting and selecting volunteers will provide the best possible basis for attracting and keeping the optimum number of effective volunteers.
4. Work and the Workplace
Ensure that gains made in recruiting, selecting and orienting volunteers are consolidated by providing volunteers with satisfying work within a supported environment.
Processes and procedures that control monitor and review the work of volunteers and the environment in which that work takes place. Processes and procedures build on two basic rights of volunteers – the right to satisfying and meaningful work, and the right to work in a healthy and safe environment.
5. Training and Development
Provision of needs-based training for volunteers includes; work performance skills, organisational development skills such as teamwork, communication and problem solving.
Support of volunteers, including providing feedback to volunteers about work and giving appropriate recognition to the contribution volunteers make to the organisation and community as a whole.
6. Service Delivery
Processes involved in volunteers delivering a service or product should be reviewed and updated and carried out under with specified service delivery standards.
7. Documentation and Records
Control of all documents and records relating to the operation of the volunteer management system.
8. Continuous Improvement
A pro-active and planned approach to assess the effectiveness of its volunteer management system.
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
Appendix 1
23
Acronyms
CALD Culturally and Linguistically Diverse
CVA Conservation Volunteers Australia
DENR Department of Environment and Natural Resources
LAP Local Action Planning
NFP Not for profit
NRM Natural resources management
OFV SA Government Office for Volunteers
OHS&W Occupational health, safety and welfare
PPE Personal protective equipment
SA MDB South Australian Murray-Darling Basin
SA MDB NRM South Australian Murray-Darling Basin Natural Resources Management
TAFE SA SA Government Technical and Further Education
TFL Trees For Life
VSA&NT Volunteering South Australia and Northern Territory
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
24
Appendix 2
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
Appendix 3
25
Draft Training Plan
A draft training plan is provided in the following tables.
Training is provided by a range of organisations including, but not limited to, VSA&NT, CVA, TFL, Business SA and TAFE SA.
Most training is available on a fee for service basis with some organisations also providing free workshops.
Reference to Volunteer Coordinators / Supervisors includes both paid and volunteer positions.
Suggested participants for each training topic are indicated with a .
Exam
ples
of
Vo
lunt
eer C
omm
ittee
M
embe
rsLA
P O
ffice
rsVo
lunt
eer
Coo
rdin
ator
s /
Supe
rvis
ors
Volu
ntee
rs
Cou
rses
Trai
ners
Tech
nica
lS
trate
gies
for i
mpr
ovin
g bi
odiv
ersi
ty o
utco
mes
TF
L
Bus
h fo
r Life
TFL
Env
ironm
enta
l Res
tora
tion
Tech
niqu
esTA
FE
Che
mic
al c
ertifi
catio
nVa
rious
Equ
ipm
ent u
seVa
rious
Proj
ect /
Ris
k M
anag
emen
t
In S
afe
Han
dsC
VA
Intro
duct
ion
to R
isk
Man
agem
ent
VS
A&
NT
Dev
elop
ing
Gra
nt A
pplic
atio
nsV
SA
&N
T
Rep
ort W
ritin
gD
ynam
ic
Gra
nt W
ritin
gD
ynam
ic
Pro
ject
Man
agem
ent
Dyn
amic
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
26
Exam
ples
of
Vo
lunt
eer C
omm
ittee
M
embe
rsLA
P O
ffice
rsVo
lunt
eer
Coo
rdin
ator
s /
Supe
rvis
ors
Volu
ntee
rs
Cou
rses
Trai
ners
OH
S&W
Firs
t Aid
Cer
tifica
teS
t Joh
ns
Intro
duct
ion
to O
HS
&W
VS
A&
NT
Res
pons
ible
Offi
cer T
rain
ing
Bus
SA
Chi
ld S
afe
Env
ironm
ents
Va
rious
Volu
ntee
r Man
agem
ent
Nat
iona
l Sta
ndar
ds fo
r Vol
unte
er O
rgan
isat
ions
VS
A&
NT
Intro
duct
ion
to V
olun
teer
Man
agem
ent
VS
A&
NT
Bes
t Pra
ctic
e Vo
lunt
eer R
ecru
itmen
tV
SA
&N
T
Volu
ntee
r rec
ruitm
ent a
nd re
tent
ion
CVA
How
to g
et Y
oung
Peo
ple
to V
olun
teer
VS
A&
NT
Rec
ruiti
ng a
nd R
etai
ning
CA
LD V
olun
teer
sV
SA
&N
T
Man
agin
g E
vent
Vol
unte
ers
VS
A&
NT
An
Intro
duct
ion
to C
orpo
rate
Vol
unte
erin
gV
SA
&N
T
Team
Dev
elop
men
t with
Vol
unte
ers
CVA
SA Murray-Dar l ing Bas inNRM Volunteer Strategy
27
Exam
ples
of
Vo
lunt
eer C
omm
it-te
e M
embe
rsLA
P O
ffice
rsVo
lunt
eer
Coo
rdin
ator
s /
Supe
rvis
ors
Volu
ntee
rs
Cou
rses
Trai
ners
Gen
eral
Man
agem
ent
Intro
duct
ion
to M
ento
ring
VS
A&
NT
Pro
gram
Log
icM
DB
NR
M B
Bui
ldin
g C
onfli
ct R
esol
utio
n S
kills
VS
A&
NT
Wor
king
in T
eam
sV
SA
&N
T
Sup
ervi
sion
and
Lea
ders
hip
Ski
lls D
evel
opm
ent
VS
A&
NT
Cha
nge
Man
agem
ent i
n co
mm
unity
gro
ups
CVA
Bus
ines
s P
lann
ing
Dyn
amic
Gov
erna
nce
Ski
lls fo
r Com
mitt
ee a
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SA Murray-Dar l ing Bas inNRM Volunteer Strategy
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