Pre-Proposal Conferencep
Space 5-4 Branded Specialty Retail
Greg Hatcher Deputy DirectorGreg Hatcher, Deputy DirectorConcessions & Quality Assurance Division
February 11, 2011
Detroit Metro Airport BackgroundDetroit Metro Airport Background
• 13th busiest airport in North America
• 2nd largest origination / destination • 2 largest origination / destination (O&D) Market in the Midwest…second only to Chicago
• Over 31 million passengers served in 2009.
• Two State-of-the-Art Terminals…less than 9-years old!
• Six runways and nearly 150 gates
• Non-stop service to 124 domestic and 28 international destinations
• …and new air service & routes added: – Tokyo Haneda, Beijing, Hong Kong, Shanghai, Seoul, Sao Paulo, London, Rome, Mexico City, and several new Rome, Mexico City, and several new domestic routes incl.: Atlantic City, Honolulu, Springfield, Sacramento, Tri Cities and more…
Detroit Metro AirportDetroit Metro AirportDevelopment ProgramDevelopment ProgramDevelopment ProgramDevelopment Program
Major Capital Projects CompletedMajor Capital Projects Completed
• McNamara Terminal / Northwest WorldGateway – Feb. 2002
• Fourth Parallel Runway Added -Fourth Parallel Runway Added Dec. 2001
• New South Access Road -Feb. 2002
• 400-Room On-Airport Westin Hotel - Dec. 2002
• McNamara Concourse B-E i F b 2005Expansion - Feb. 2005
• McNamara Concourse C Expansion - Nov. 2005
N N th T i l • New North Terminal –Sept. 2008
An An AwardAward--WinningWinning Airport Program…Airport Program…Detroit Metro is now one of the newest, most operationally-capable and efficient airports in North America. With nearly 150 gates and more than 130 world-class shops and restaurants airport-wide, DTW’s two state-of-the-art terminals now offer travelers one of the largest and most diverse airport concession programs in the world.
Physician’s Committee for Responsible Medicine Physician’s Committee for Responsible Medicine
DTW Ranked # 1 among large North American airports in a 2010 airport satisfaction study conducted by J.D. Power and Associates.
Airport Revenue News Airport Revenue News -- 2007 Best Concessions Poll2007 Best Concessions Poll
y py p2009 Healthiest Airports2009 Healthiest Airports
• 1st Place (and first ever perfect score in their study) for availability of healthy menu items at airport restaurants.
• Airport with the Best Overall Concession Program – Mc. Terminal • Airport with the Best Concessions Management Team – Mc. Terminal • Airport with the Best Overall Concession Program Design – Mc. Terminal • Airport with the Most Unique Services
Airport’s Council International Airport’s Council International North America (ACINorth America (ACI--NA) NA) –– 2006 2006 Excellence in Concessions ContestExcellence in Concessions Contest
• Best Food & Beverage Program
• Best Retail Specialty Program
WithWith Great DesignGreat Design & & WithWith Great DesignGreat Design & & FantasticFantastic Customer Amenities….Customer Amenities….
Space 5Space 5--4 4 pp
Your Brand Here…Your Brand Here…
Space 5Space 5--4 4 pp
And Here Too!
Thank You!Thank You!