1
STATE OF THE PROVINCE: AUGUST 2011
NORTHERN CAPE PROVINCE
PROVINCIAL MANAGER : AP MVULA
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CONTENTS
Provincial Profile
Provincial Management – Organogram
Provincial Capacity – Filled and Unfilled Posts
Strategic Overview
Provincial Turn-Around Times
Service Delivery Channels – Improving Access
Provincial Finances – Budget and Expenditure
Corruption Prevention and Prosecution
Conclusions
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DISTRICT MUNICIPALITIES AND POPULATION POPULATION : 5 District Municipalities and 27 Local Municipalities ( 1 058 062)
Frances Baard
Sol Plaatjie Phokwane
MagarengDikgatlong
353 195 Pixley Ka Seme
Emthanjeni UmsobomvuRenosterbergThembelihle
UbuntuKareebergSiyancuma
Siyathemba
166 849
John Taolo Gaetshewe
GasegonyaneGamagara
Joe Morolong
173 455
Namakwa
Nama Khoi Khai Ma
KammiesbergKaroo Hoogland
Hantam Richtersveld
126 497
Siyanda
Khara HeisKheisMier
Khai GariebKgatelope
Tsantsabane
238 066
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PROVINCIAL OFFICE: CIVIC SERVICES OFFICES
SPRINGBOK
DO DE AAR
DO POSTMASBURG
RO KURUMAN
RO KIMBERLEY
SO COLESBURG
DO PRIESKA
RO UPINGTON
PROVINCIAL OFFICES: CIVIC SERVICES OFFICES
DO PAMPIERSTAD
DO JANKEMPDORP
SODOUGLAS
SO GALESHEWESO ROODEPAN
SO THLOKOMELO
CALVINIA
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AIR AND RAIL
LO KIMBERLEYAIRPORT UPINGTON
LO KURUMAN
LO DE AARLO SPRINGBOK
LO CALVINIA
LO PRIESKA
PROVINCIAL OFFICE: IMS OFFICES (PORTS OF ENTRY)
NAKOP
VIOOLSDRIFT
SENDELINGSDRIFT
TWEE RIVIEREIN
RIETFONTEIN
ALEXANDER BAY
ONSEEPKANS
GEMSBOKMIDDELPUTS
MCCARTHYSRUST
6
SERVICES TOTAL
Provincial offices1
Large Offices3 (2 De Aar and Springbok)
Local Offices7
Ports of entries:
Land: 10 International Airport: 1International Railway: 1Sea: 0
Refugee centres 0
Temporary Service points317
Small Offices5
Mobile units9
Connected hospitals12
SERVICE POINTS
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District municipalities in the FS.
Distribution of DHA offices within District MunicipalitiesFRANCES BAARD DISTRICT KIMBERLEY
Sol Plaatjie Large Office Kimberley
SO Roodepan, Galeshewe and Thlokomelo
Magareng Warrenton Hospital connected and the public is serviced
Phokwane Local Office Pampierstad
Phokwane Local Office Jankempdorp
Dikgatlong No Home Affairs presence (Serviced by a Mobile Office)
NAMAKWA DISTRICT SPRINGBOK
Nama Khoi Local Office Springbok
Khai-Ma No Home Affairs presence (Serviced by a Mobile Office)
Kamiesberg No Home Affairs presence (Serviced by a Mobile Office)
Karoo Hoogland No Home Affairs presence (Serviced by a Mobile Office)
Hantam Local Office Calvinia
Richtersveld No Home Affairs presence (Serviced by a Mobile Office)
JOHN TAOLO GAETSEWE KURUMAN
Ga-Segonyana Large Office Kuruman
Gamagara No Home Affairs presence (Serviced by a Mobile Office)
Moshaweng No Home Affairs presence (Serviced by a Mobile Office)
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District municipalities in the FS.
Distribution of DHA offices within District Municipalities
SIYANDA DISTRICT UPINGTON
Khara Heis Large Office Upington
Kheis No Home Affairs presence (Serviced by a Mobile Office)
Mier No Home Affairs presence (Serviced by a Mobile Office)
Khai/Garieb No Home Affairs presence (Serviced by a Mobile Office)
Kgatelope No Home Affairs presence (Serviced by a Mobile Office)
Tsantsabane Local Office Postmasburg
PIXLEY KA SEME DISTRICT DE AAR
Emthanjeni Local Office De Aar
Umsobomvu Small office Colesburg
Renosterberg No Home Affairs presence (Serviced by a Mobile Office)
Thembelihle No Home Affairs presence (Serviced by a Mobile Office)
Ubuntu No Home Affairs presence (Serviced by a Mobile Office)
Kareeberg No Home Affairs presence (Serviced by a Mobile Office)
Siyancuma Small Office Douglas
Siyathemba Local Office Prieska
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LARGE OFFICES DISTANCES FROM KIMBERLEY
LOCAL OFFICES DISTANCES FROM KIMBERLEY
1. Kimberley 1. De Aar 310
2. Upington 402 2. Pampierstad 135
3. Springbok 820 3. Jankempdorp 100
4. Kuruman 301 4. Prieska 230
5. Postmasburg 204
6. Calvinia 800
Distribution of DHA offices within PROVINCE
SMALL OFFICES DISTANCES FROM KIMBERLEY
PORTS OF ENTRY DISTANCES FROM KIMBERLEY
1. Barkly West 35 1. Alexander Bay 1200
2. Carnarvon 530 2. Sendelingsdrift 1300 (ONLY GRAVEL ROAD)
3. Groblershoop 280 3. Vioolsdrift 960
4. Douglas 100 4. Twee Rivierein 666
5. Onseepkans 624
6. Nakop 530
SMALL OFFICES DISTANCES FROM KIMBERLEY
7. Gemsbok 592
1. Colesburg 386
8. Rietfontein 672
2. Roodepan 15 9. Middelputs 521 (ONLY GRAVEL ROAD)
3. Thlokomelo 15 10. Mccarthysrust 442 (ONLY GRAVEL ROAD)
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PROVINCIAL CAPACITY
The Northern Cape Province has a total establishment of 321 officials. Civic Services: 228Immigration Services: 81Support Administration: 12
Totalestablishment
Filled Vacant Funded % Filled Posts
321 279
(Warm bodies)
42
(36 / 42 filled. Awaiting appointments
for the 6)
87%
OFFICE CAPACITY
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TRAININGTYPE OF TRAINING LEVELS NR OF DELEGATES
Management of Absenteeism Training 6-9 7
Immigration Services Training 6 36
Online Reporting Tool Training 8-10 2
Immigration Services Training 6 36
Provincial APP Workshop 7-13 29
Induction Workshop for managers 8-13 22
Asset verification workshop 8-10 28
Online reporting refresher course 7-13 13
Public Service Induction 6-10 22
Civics Training 6 30
Compensation of Occupational injuries and diseases Act Training
6-10 18
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People with disabilities
SALARY LEVELS
FEMALES MALES TOTAL
A C I W A C I W 16 - - - - - - - - - 15 - - - - - - - - - 14 - - - - - - - - - 13 12 - - - - - - - - - 11 - - - - - - - - - 10 9 - - - - - - - - - 8 - - - - - - - - 7 - 6 1 3 - - 1 1 - - 6 5 - - - - - - - 4 - - - - - - - 1-3 GRAND TOTAL 1 3 - - 1 1 - - 6
6/279= 2,15%
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Management team Regional Offices
PROVINCIAL MANAGERMR AP MVULA
LARGE OFFICE KIMBERLEY
MRS DS ARENDSE
LARGE OFFICE UPINGTON
MR MN NGAKA
DMO: MR RJ ABRAMS
LARGE OFFICE KURUMAN
MS SC GOPANE (A)
DIRECTOR: FINANCE MS FL KHOZA
LOCAL OFFICE DE AAR
MR M VAN SYFER
LOCAL OFFICE PAMPIERSTAD
MR E MONAMETSI
LOCAL OFFICE JAN KEMPDORP
MR L SEDUMEDI (A)
LOCAL OFFICE POSTMASBURG
MR T SECHOGELA (A)
LOCAL OFFICE CALVINIA
MS H HOBONGWANA
LOCAL OFFICE PRIESKA
MR S MBALULA
LOCAL OFFICE SPRINGBOK MR P DAVIDS
SO Thlokomelo , SO Roodepan, SO Galeshewe
SO Colesburg SO Douglas
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Management team IMS Border Posts
NAKOP MR BA van der
Westhuizen
MCCARTHYSRUST
Ms N Witkoei (A)
TWEE RIVIEREIN
Mr. C Van Rooi
VIOOLSDRIFT
Ms VF Van Wyk
GEMSBOK
Mr. AW Williams
MIDDELPUTS
Mr. JJW Mmoloki (A)
SENDELINGSDRIFT
Ms A Engelbrecht
ALEXANDER BAY
Mr. F Snyman
ONSEEPKANS Ms C Miennies (A)
UPINGTON AIRPORT
No Establishment
RIETFONTEIN Ms H Du Plessis
PROVINCIAL MANAGERMR AP MVULA
DMO: MR RJ ABRAMS
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STRATEGIC OVERVIEWSTRATEGIC OVERVIEW
VISION STATEMENT
A safe, secure South Africa where all of its people are proud of, and value, their identity and
citizenship.
MISSION
The efficient determination and safeguarding of the identity and status of citizens and the
regulation of migration to ensure security, promote development and fulfil our international
obligation.
VALUE STATEMENTThe DHA is committed to be:•People-centred and caring, Patriotic•Professional and having integrity, •Corruption free and ethical,•Efficient and innovative.
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OUTCOMES DERIVED FROM GOVERNMENT’S MANDATE & THE MTSF
1. Improved quality of basic education
2. A long and healthy life for all South Africans
3. All people in South Africa are and feel safe
4. Decent employment through inclusive economic growth
5. A skilled and capable workforce to support an inclusive growth path
6. An efficient, competitive and responsive economic infrastructure network
7. Vibrant, equitable and sustainable rural communities with food security for all
8. Sustainable human settlements and improved quality of household life
9. A responsive, accountable, effective and efficient local government system
10. Environmental assets and natural resources that are well protected and continually enhanced
11. Create a better South Africa and contribute to a better and safer Africa and World
12. An efficient, effective and development oriented public service and an empowered, fair and inclusive citizenship
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National Agenda…(12 Outcomes)
ECONOMIC SECTOR AND
INFRASTRUCTURE DEVELOPMENT
Decent employment through inclusive economic growth
Skilled and capable workforce to support an
inclusive growth path
An efficient, competitive and
responsive economic infrastructure
network
SOCIAL PROTECTION,
COMMUNITY AND HUMAN
DEVELOPMENT CLUSTER
Quality Basic Education
A long and health life for all South Africans
Sustainable Human Settlements and
improved quality of household life
Protect and enhance our environmental assets and natural
resources
Vibrant, equitable, sustainable rural
communities contributing towards
food security
GOVERNANCE & ADMINISTRATION
CLUSTER
Responsive, accountable,
effective and efficient local government
system
An efficient, effective and development
orientated public service and an
empowered, fair and inclusive
citizenship
JUSTICE CRIME PREVENTION &
SECURITY CLUSTER
All People in South Africa are free and
feel safe
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COMMITMENTS FOR THE DHA IN MINISTER’S P.A.
(3) All people in South Africa are and feel safe
• Securing the identity and status of citizens
• Completion of all strategic information and identification projects within already defined budgets and time frames
• Effective and efficient refugee management strategies and systems
(5) A skilled and capable workforce to support an inclusive growth path
• In contributing to the level of skills and general economic development in South Africa targets need to be set to realise a positive skills migration trend of around 50,000 migrants annually. Focus should be on critical skills shortages, supportive of the medium term strategies and outcomes adopted by government
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COMMITMENTS FOR THE DHA IN MINISTER’S P.A.
(12) An efficient, effective and development oriented public service and an empowered, fair and inclusive citizenship
OUTPUT: Service delivery access and quality
TARGETS :
1. The registration of every child birth within 30 days of delivery.
2. The issuing of identity documents to every South African 16 years and above.
3. Registering of all deaths and the provision of accurate statistics in this regard by the end of each financial year, covering the previous calendar year.
4. Turnaround times for all services, queuing times and unit costs per service
5. The maximum distance for a citizen to travel to access Home Affairs services
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PROVINCIAL STATISTICS
TYPE OF DOCUMENT APPLICATIONS COLLECTED
APRIL TO JUNE 2011
DOCUMENTS DISTRIBUTED/ISSUED
APRIL TO JUNE 2011
PASSPORTS Total Passports = 3790
Emergency = 137
Temporary = 1119
Total Passports = 3884
Emergency = 137
Temporary = 1119
ID’S 7496 9630
TIC’S 886 886
BIRTH 1-31 DAYS 3758 3758
BIRTH 1-12 MONTHS 1646 1646
BIRTH 1-14 YEARS 964 964
MARRIAGE CERTIFICATES 2404 2404
DEATH 3320 3320
LRB 509 248 Birth Certificates issued
185 ID’s issued
NATURALISATION 4 0
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SCHOOLS REPORT
71 /266 SCHOOLS VISITED
APPLICATIONS COLLECTED
DOCUMENTS DISTRIBUTED
ID’s 1147 879
LRB’s 3
MOBILE TRUCK APPLICATIONS COLLECTED
DOCUMENTS DISTRIBUTED
LRB 474
ID’s Re-issue: 1764
First Issue: 3390
Re-issue = 1917
First Issue = 3699
Passport 258
Birth 1817 1817
MOBILES REPORT
22
Duplicate Identity Documents
Received On Hand Resolved
48 201 68
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HEALTH CENTRES CONNECTED
District Nr of Health Facilities visited not connected
Nr of Health Facilities connected
Nr of birth registrations in total for Campaign (Hospital and Outreach mobiles)
STATISTICS APRIL, MAY and JUNE 2011 CONNECTED HOSPITALS AND OTHER
Frances Baard 7 4 Kimberley Hospital
Warrenton Hospital
Kimberley MediClinic
Galeshewe Day Hospital
Hartswater Hospital
Pampierstad CHC
Jankempdorp Hospitals
114
96
125
16
52
31
29
Siyanda 4 3 Gordonia Hospital
Postmasburg Hospital
Upington MediClinic
Kakamas Hospital
62
35
49
Pixley Ka Seme 3 1 Manne Dipico Hospital
De Aar Hospital
Prieska Hospital
38
6
2
John Taolo Gaetshewe
2 2 Bathlaros Hospital
Kuruman Hospital
141
82
Namakwa 2 2 Dr Van Niekerk Hospital
Abraham Esua Hospital
36
4
TOTAL 10 12 918
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Summary of ID Application Turn-Around Time:
ID Book Dispatched From BVR To Receipt At Office Of Application (Days)
Month: July-2011
Day Start Week Ending:
ProvinceRank
(MTD)MTD / Full month
Western Cape 1 2.07
Gauteng 2 2.37
Free State 3 2.63
North West 4 2.73
Limpopo 5 3.22
KwaZulu Natal 6 3.37
Eastern Cape 7 3.81
Northern Cape 8 5.07
Mpumalanga 9 6.33
All Provinces 3.47
NORTHERN CAPE SERVICE DELIVERY TURN-AROUND TIMES
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NORTHERN CAPE SERVICE DELIVERY TURN-AROUND TIMES
Summary of LRB Application Turn-Around Time:
Application Received at Office to Application Dispatched to BVR (Days) - Applicant
Month: July-2011
Day Start
Province Rank(MTD)
Time
MTD / Full month
Ave Time Volume
Northern Cape 1 1.57 93
North West 2 2.03 456
Mpumalanga 3 2.07 253
Free State 4 2.09 302
KwaZulu Natal 5 2.58 1,408
Gauteng 6 2.60 716
Eastern Cape 7 2.79 693
Western Cape 8 13.44 300
Limpopo 9 14.52 355
All Provinces 4.76 4,576
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Summary of LRB Application Turn-Around Time:
Application Received at Office to Application Dispatched to BVR (Days) - Informant
Month: July-2011
Day Start
Province Rank(MTD)
Time
MTD / Full month
Ave Time Volume
Northern Cape 1 1.33 49
Mpumalanga 2 1.77 142
Gauteng 3 1.79 477
Eastern Cape 4 1.82 557
North West 5 2.14 297
Free State 6 2.21 249
KwaZulu Natal 7 2.55 993
Limpopo 8 7.56 202
Western Cape 9 13.12 115
All Provinces 3.46 3,081
NORTHERN CAPE SERVICE DELIVERY TURN-AROUND TIMES
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INSPECTORATE SECTION
ARRESTS & DETENTIONS COLLECTED
FROM 01 JAN – 30 JUN ‘11
NATIONALITIES DETAINED ARE FROM THESE COUNTRIES
HIGHEST NUMBER ARRESTED AND DETAINED IN TERMS OF NATIONALITY
385
Senegal, Bangladesh, Lesotho, Ghana, Zimbabwe, Malawi, Botswana, Pakistan, Tanzania, Ethiopia, Somali, Mozambique, Nigeria, Zambia, Zimbabwe, Burundi, Cameroon, China, Angola, Uganda , Swaziland, Namibia , Congo and Somalia
Lesotho , Mozambique and Malawi
DEPORTATIONS FROM 01 JAN – 30 JUN ‘11
NATIONALITIES DEPORTEDARE FROM THESE COUNTRIES
HIGHEST NUMBER DEPORTED IN TERMS OF NATIONALITY
273
Senegal, Bangladesh, Lesotho, Ghana, Zimbabwe, Malawi, Botswana, Pakistan, Tanzania, Ethiopia, Somali, Mozambique, Nigeria, Zambia, Zimbabwe, Burundi, Cameroon, China, Angola, Uganda , Swaziland, Namibia , Congo and Somalia
Lesotho , Mozambique ,Malawi and Zimbabwe .
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INSPECTORATE SECTION
Transgression for arrests, detention & deportations
Overstay validity of given permits eg. Sec 22 permits
Illegal employment i.e. No. work permit
Contraventions of conditions on which allowed to remain in the country.
Aiding & abetting on illegal foreigner to acquire SA ID’s through misrepresentation/fraudulent means.
Attempting to defraud the department in obtaining SA ID’s
Aiding abetting an illegal to acquire SA ID’s Through misrepresentation/ fraudulent means by:
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PERMIT SECTION
TYPE OF PERMIT APPLIED
Jan to June 2011
ISSUED
Jan to June 2011
NATIONALITY
(Bold the highest in terms of applications)
WORK PERMITS 193 110 Taiwan, Bangladesh, Zimbabwe, Nigeria, Botswana, Ghana
RELATIVE PERMITS 202 122 Bangladesh, Pakistan, Lesotho, Zimbabwe, Botswana, Ethiopia, Congo, Uganda, Chinese, Namibia, Egypt, Nigeria, Malawi, Burundi, Senagal, Poland, Thailand
STUDY PERMITS 49 18 Namibia, Zimbabwe, Cuba, Botswana, Lesotho Swaziland, Ghana
VISITORS PERMIT 49 25 India, England, Zimbabwe, Lesotho, Switzerland, Portugal, Uganda, Gana, Namibia, Ireland, Botswana, Senegal,
BUSINESS PERMITS 4 1 Chinese, Nigeria, Pakistan
GENERAL WORK PERMITS 6 4 India, Zimbabwe, Nigeria, Congolese
RETIRED PERSONS PERMIT 1 1 Switzerland
MEDICAL PERMIT 8 3 Namibia, Lesotho, Nigeria, Zambia, Portuguese
TOTAL 512 284
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IMMIGRATIONS STATISTICS – 6 MONTHS PERIOD
PORT CONTROL STATISTICS
PORT
Arrival Departure TOTAL
RSA Foreigner RSA Foreigner
Onseepkans 1550 1098 1808 1050 5506
Alexander Bay 6880 10445 7029 10533 34887
Vioolsdrift 33353 35826 32510 41358 143047
Sendelingsdrift 75 8 97 38 218
Twee Rivierein 1668 1290 1886 1344 6188
Nakop 23419 21472 29176 24304 98371
Rietfontein 2436 2296 2585 2578 9895
Gemsbok 1856 3648 2773 3710 11987
Middelputs 1325 1406 1152 1307 5190
Mccarthysrust 2838 3328 2676 3387 12229
Upington Airport 258 397 272 422 1349
TOTAL 75 658 81 214 81 964 90 031 328 867
31
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BUDGET ITEM Budget 2011/12
Actual Expenditure YTD(R)
Outstanding Commitments
Total Projected expenditure
YTDSavings/ (Overspending)
YTDBudget Expenditure(%)
R' thousand
1 2 3 4 (2+3)
5 (1-4)
6 (4÷1)
Compensation of Employees
66, 896,000 16, 489, 284 0 62, 341, 979 4, 554, 021 24%
Goods and Services
8, 582, 000 2, 528, 189 342,178 9, 986, 000 - 1,404, 000 29%
TOTAL
75, 478,000 19, 017,473 342,178 72, 327, 979 3, 150, 021 25%
PROVINCIAL FINANCES – BUDGET AND EXPENDITURE
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Projected Overspending: R 1, 404 million on Goods and Services
An increase in expenditure is attributed to the following:
• 36 vacant posts that were filled
• 6 vacant posts that will be filled
• Personnel related expenditure ie. Accommodation, traveling, S&T, Training
• Inflation increase
The Province, has however, implemented cost saving measures to curb overspending on Goods and Services.
The projected under spending on Compensation of Employees is as a result of a saving caused by late appointments of staff.
PROVINCIAL FINANCES – BUDGET AND EXPENDITURE
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COMMUNICATION STRATEGY (Awareness Campaigns)
Awareness strategies are facilitated through the following strategies:
Communication Local Radio Stations
Communication slots on Local Radio Stations such as Motshweding FM, Radio Teemaneng, X-K FM (Platfontein), NFM Radio, Radio Kaboesna, Valtar FM, Magareng FM, Vaal Times, Ulwazi FM and Radio Riverside
Print Media Communications Slots in Local Newspapers such as The Gemsbok and the Volksblad.
Imbizo’s and Outreach Programs / Mobile Units
Mobile Itinerary schedules visits daily to different service point and Information sessions also provided in collaboration with other stakeholders
Door to Door visits
Door to door by officials and CDW’s
ID distribution on Mobiles include Door to Door delivery in partnership with CDW’s who assist by raising Awareness. Special house visits to deliver ID’s for disabled, the ill and the old-age
Stakeholder Involvement
CDW’s, District and Local Municipalities, Department of Education,
Assist with identifying the beneficiaries and accompany Home Affairs officials on Door to Door. District and Local Stakeholders Forum will participate with ongoing Awareness raising amongst communities. Currently, the Department has a good communication with schools who assist by encouraging learners to apply. ID’s are delivered back to schools / learner.
Hospitals In collaboration with the Birth Campaign
During the Registration of Births, officials ensure that they deliver ID’s at hospitals when applicable.
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STAKEHOLDER FORUMS IMPACT ON SERVICE DELIVERY
District Municipality
Local Municipality
Impact of Local Government Elections Current status of Forum
Frances Baard Municipality
Sol Plaatjie
Dikgatlong
Phokwane
Magareng
Some members were supportive to our call for our clients to come and collect the identity documents, we handed the list of identity documents to them to distribute to their localities.
Local Mayors supportive, collect lists of identity documents of areas and distributes at areas of jurisdiction for applicant to come and collect their ID’s.
48 Id’s were issued on election day.
Imbizo held in Phokwane:
Stats accumulated:
ID applications: 5
Enquiries: 20
Marital status verifications: 3
Many people wanted to apply under the impression that the services will be for free due the Minister being present.
Siyanda District Municipality
Khara Heis
Kheis
Mier
Khai Garieb
Kgatelope
Tsantsabane
Free ID Campaign Awareness raising on radio stations.
Local Mayors assisted with the arrangement of special campaigns in their areas, also funded documents for poor community members.
Local Mayors, CDW’s and other stakeholders assisted with needs analysis, transport, advertisement of campaigns and transporting of community members to central point for service delivery.
19 Augustus 2011 in Kakamas
Applications collected:
ID applications: 7
LRB – 2, Births - 8 3
Passport – 1 ,ID Deliver – 8
John Taolo Gaetshewe
Gasegonyana
Gamagara
Joe Morolong
Stakeholder Forums met on 16 August 2011 and 22 August 2011 to discuss service delivery on Women’s Month and general Service DeliveryTwo Service Delivery Events will be held in September 2011. It was agreed by forum members to have meetings monthly.
Service Delivery Day held in Maipeng Village on 25 August 2011.Stats accumulated: ID Applications: 5LRB: 1Birth certificates: 1
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STAKEHOLDER FORUMS IMPACT ON SERVICE DELIVERY
District Municipality
Local Municipality
Impact on Service Delivery Current status of Forum
Pixley Ka Seme Emthanjeni
Umsobomvu
Renosterberg
Thembelihle
Ubuntu
Kareeberg
Siyancuma
Siyathemba
On Election day, total of 84 ID’s were handed out to clients out of 118 that were in office. Three (3) TIC’s were issued on the spot to potential voters
People were mobilised to collect their ID’s via the use of different stakeholders
Communication between forums and department is very good however the attending of meetings is a challenge due to schedule clashes.
Next meeting scheduled for 30 August 2011 in Emthanjeni
New chairperson to be elected on 31 August 2011 in Renosterberg
New chairperson to be elected on 02 September 2011 in Umsobomvu
Meeting scheduled for 06 September 2011 in Thembelihle
Namakwa Nama Khoi
Khai Ma
Kammiesberg
Karoo Hoogland
Hantam
Richtersveld
12 August 2011 stakeholders forum for Richtersveld was held in Port Noltloth , the Deputy Chairperson was elected. Discussions on services delivery and make sure everyone in Richtersveld know about the projects that we busy with in the Department.
11 August 2011, Khai-ma stakeholders forum meeting was held in Poffader , but not all the members was not present because of transport problems, then we scheduled a meeting in Onseepkans for the 18 August and still could not get the Mayor, MM and speaker.17 August 2011 Noma khoi and the district forum meeting was held in Springbok, both was a success.
19 August 2011 Kamiesberg stakeholders forum was hled in Garies, the launch was discuss and the dffenet campaigns, we will informed the Kamiesberg community about the projects by sending out pamphlets.
We will have a slot on the local radio NFM every second Friday as from 19H00.
we have printed pamphlets that will be distributed to all stakeholders forum.
We have sent out pamphlets to different churches in the Namakwa district to inform clients about the birth registration, LRB and ID’s for 16 year and older.
We will be having a road show as from the 20 Sept 2011.
The district stakeholders forum has also propose a article in the local news paper and GCSI will be responsible for the payment.
36
SPECIAL PROJECT: MBOMBOZI PROJECT
This project was piloted in the John Taolo Gaetshewe Municipality in October 2010 as part of the NPR Campaign. Stakeholders included SASSA, SIU and SAPF. The project was escalated in February 2011 to Siyanda District Municipality and in March 2011 to Namakwa District Municipality.
•The purpose of the project was to document destitute communities to verify documentation as issued by DHA for the purpose of receiving grants at SASSA and to enable SASSA; through correct documentation; to register new grants.
•Detection of 2 Botswana citizens receiving grants in South Africa. Further investigations by IMS and stakeholders to be conducted.
• 13 423 beneficiaries documents were verified and 15 072 birth certificates were verified for grants.
•As a result of the 141 birth registrations, 179 new grant applications were completed.
• 219 grants were cancelled due to the verification process and 57 suspended. A future saving for Government totals to R6 144 000.00
•ID applications : 506•Birth Registrations : 141•LRB’S : 93•Passport applications : 49•BMD Certificates handed over : 119•Arrested : 1 Lesotho citizen•Deported : 1 Botswana citizen•Citizenship : 1 Fraudulent Citizenship
37
MBOMBOZI PROJECT
The following hotspots were identified for the continuation of the Project by Stakeholder Forum consisting of DHA, SASSA, SIU and SAPF.
District Municipality Towns identified
Frances Baard Pampierstad, Hartswater and Thlokomelo
John Taolo Gaetshewe Cassel, Bothitong
Siyanda Rietfontein, Loubos, Philandersbron, Welkom and Askam
Namakwa Port Nolloth, Alexander Bay
Pixley Ka Seme None
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Departmental Hotline displayed at all offices for clients
Provincial Champions and DHA top management photos with numbers visible for public to report poor service.
Open door policy by PM and office managers
Suggestion Box for public members.
Queue Management System (QMS) at LO Kuruman
Customer service delivery feedback forms
Complaint Register
MEASURES IN PLACE TO MONITOR SERVICE DELIVERY:
39
ACHIEVEMENTS
Improved and increase in capacity at Small Offices and Mobile Units (36 posts)
32 stakeholder forums have been launched in the 2010/2011 financial year
The Mbombozi Project was piloted in the John Taolo Gaetsewe Municipality in October 2010 as part of the NPR Campaign. Stakeholders included SASSA, SIU and SAPF.
12 Hospitals have been connected for online hospital connectivity
Refurbishment of large and locals offices: Kimberley, Upington, Pampierstad, De Aar and Postmasburg according to the new Departmental specifications
Appointment of Director: Finance and supporting staff
Increased detection and deportation of illegal foreigners
Employee Wellness held a health day for staff at Upington and Kimberley
40
CHALLENGES
WAY FORWARD
Launching of Provincial Stakeholder Forum
Strengthening relationships with current stakeholder forums and ensuring maximum functionality
Prioritize filling of vacant posts
Prolonged turn around time of client queries
Prolonged turnaround time of permits
Scarcity of appropriate office space for Footprint expansion
Vastness of Province impacts negatively on availability of resources
Shortage of Immigration officials at Ports of Entry
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LARGE OFFICE UPINGTON REFURBISHED
42
KALAHARI FERRARI
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THANK YOU
DANKIE
TCAKA (KHWE)
PHANDU (XUN)
KE A LEBOGA (TSWANA)