Stefano Edoardo Pancani
Metodi e Strumenti Collaborativi per la gestione delle
Risorse Umane
• The mission of Hitrea – Hidden Treasure is to leadcompanies through the transformation from a traditional model (hierarchical and beaurocratic) intoa “social organization ” , inspired by the principles of Management 2.0.
• Value creation embeds the capability to generate the so-called “mass collaboration ” , with the hugepotential offered by social media, through learningcommunities organized around precise (and measurable) business objectives.
HITREA and the Social Organization revolution
• This is the space, the environment, where HITREA isdeveloping a research platform aimed to pushcollaborative culture within the organization
• The LAB is based on the introduction of advancedPerformance Management Tools ;
HITREA and The Social Lab
Is Poor Collaboration Killing Your Company?
• HITREA can count on a consulting and technology partnership with Salesforce.com and so on the opportunities offered by the most advenced technologies and solution applications in the Collaborative e Cloud arena;
• Salesforce.Com is a recognized leader in SAAS (Software AsA Service) applications and in Cloud Computing
• Thanks to Salesforce tools and applications , we are targetingthe field of SOCIAL HR ;
• HITREA Social Lab integrates traditional collaborative functionalities (like Salesforce Chatter) with the featuresspecific of performance management provided by WORK.Comrecently launched by Salesforce;
• WORK.Com is still growing in Europe, but it’s already a focus in the world of social HR and Performance Management.
The Advanced Solution for the LAB
Salesforce, a leader in Cloud Computing and Customer Relationship Management
#1 Sales, Service, Marketing
Cloud Computing
Innovation 2011, 2012
SocialNew ways to connect
TrustNew ways to
build relationships
MobileNew ways to
reach customers
Big DataNew ways to
discover insight
CommunityNew ways to collaborate
AppsNew ways to build apps
New Ways To Connect With Customers
Customer Revolution
Employee Revolution
New ways to connect
Video Presentation: Salesforce Work.com
Salesforce Work.com.mp4
Work.com helps companies deliver performance in three key areas
Motivation : Create a culture of meaningful recognition at work. Now people can recognize colleagues with custom badges that reflect company culture and values. The recognition a person receives becomes part of their social profile in Salesforce, allowing people to build their reputation and colleagues to identify experts.
Alignment : Today’s workplace is more fragmented than ever. 40 percent of businesses suffer from poor alignment of messaging, sales tools, and seller skills. With Work.com, teams can manage in real-time, drive alignment with social goals, and solicit and receive ongoing feedback and coaching
Performance & Calibration : Performance reviews are among the most hated processes in business. Work.com enables painless, productive reviews that actually improve performance by capturing all the achievements, recognition, and feedback a person receives and calibrate performance across teams.
Aligning The Organization
• Load and manage Users & Organizations• Set organizational Goals and Badges• Monitor Organizational Activities
Meaningful Recognition
Recognition can be given or requested directly within the system, where it is consolidated and available
when it comes time to work on reviews.
Appraisals (Performance Review)
A New Mindsetfor people appraisals
Performance Appraisals
WhatImpact, growth areas, potential, rating
WhenMontly, quarterly or bi-annually
WhySocial, frequent, fastRelevant
Organizing a Performance ReviewNotification: Quarterly Performance Review
Performance Review Panel
Tab: Activity and Feedback
Meet to discuss
Calibration: look at the overall performance
Understand talent is not just a question about one single individual, it’s a matter of
collaboration, of how we relation ourserlves to an ecosystem
The process of Calibration
Salesforce: Customer Company Architecture
Chatter
Data.com
Multi-Tenant Infrastructure
Sales Service Marketing Work.com AppExchange
Data Model
Force.com Heroku Touch
Any SocialNetwork
Any Device
Back EndSystems
Any App
AppExchange Apps
ERP
Finance
Public or Private Apps
ConnectedCustomersConnectedCustomers
ConnectedProductsConnectedProducts
ConnectedPartnersConnectedPartners
ConnectedEmployeesConnectedEmployees
• For us, Work.Com is not just a product• This is about a cultural transformation and a vision• HITREA can deliver these practises to customers:
– Help develop collaborative culture strategically throughoutthe organization
– Perform organizational, technical, cultural assessment– Develop the roadmap for change management– Introduce, personalize and integrate WORK.Com based on
organizational needs and business objectives to introduce high degree of «socialization»
Conclusion: The Value Added of HITREA
• HITREA is currently developing the Social Lab to integrate a set of distinctive functionalities:– Work.Com as the core application– Embedded integration with Chatter and
Salesforce.com– Set of tools for collaborative work (wiki-like for manuals
and procedures for collaborative documentmanagement, blog functionalities for expertcontribution)
– Support integration of HR ERPs (i.e. Sap, Oracle, Cezanne,…)
Social LAB: manage Integration and Application Enhancement
Thank You