Strategic Planning to Manage Change
ACLGIM Hess Management Institute
Wendy Levinson, MD OCProfessor of Medicine
“If you don’t know where you are going, you might wind up someplace else.”
Yogi Berra
DOM
WCH
MSH
SMH
SBHSCTGH
Process is as important as outcome
Outcomes of an effective strategic plan
• Clear statement of mission and vision
• Articulated short and long term goals
• Specific strategies to achieve goals
• Benchmarks for measuring progress
• Many people truly engaged in the work
• Identify a planning group–Variety of perspectives
• Create clear mandate• Key milestones and timeline• Plan for fact finding from stakeholders
Getting started
Sample of planning principles• Benchmark against global leaders
• Be entrepreneurial and optimize network for use & distribution of funds
• Develop branding & marketing strategies
• Be open and consultative with Faculty
Establish a work plan
Phase 4: Draft a strategic plankey implementation priorities
& stepsDefine measures of
success Finalize strategic plan
Phase 3: Develop and test strategic priorities, goals & actions
Plan retreat Develop vision, mission, values
Phase 2: Identify key issues, opportunities, challenges
interviews/surveys SWOT Analysis
Phase 1: Project start-up
Define work plan Identify key interview participants Develop interview guide
Understanding the environment• Conduct interviews or focus groups to
understand expectations and needs of stakeholders
• Identify potential partners and how to engage them
• Develop synthesis of information; SWOT
DOM SWOT Analysis
BHAGGoogle:
Ford:
AIESEC:
• Organize the world’s information to make it universally accessible and useful
• Democratize the automobile
• Engage and develop every young person in the world
1-1 Intensify DOM focus on quality measures and improvement
1-2 Establish DOM focus on ambulatory care 1-3 Develop, implement, and evaluate
systems of care for chronic disease & increasingly complex care
1-4 Promote, support & embed quality as an academic career path and as core to DOM education & research
1-5 Enhance DOM role as a system leaders
Goals
Effective implementation
Create Strategic Planning Implementation Group
Promote Plan
Measure progress
http://www.deptmedicine.utoronto.ca/About_Us/performance.htm
Benefits of the plan1. Real strategic planning is essential to change
management2. Engaging stakeholders is critical; process is as
important as outcome3. Plan must be specific, feasible and
measurable4. Implementation is more important than
creating the plan5. Leaders are the spokespeople for the plan
Costs of the plan1. Time to plan
2. HR and cost of consultant
3. You have to really listen & do what they
tell you
4. Implementation is hard