StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
PUBLIC PERCEPTION AND PUBLIC PERCEPTION AND ATTITUDES TOWARDS NGO ATTITUDES TOWARDS NGO
SECTOR IN SERBIASECTOR IN SERBIA
MAY 2009MAY 2009
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
PARTICIPATION
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
3
Do you belong to any of these groups or organizations, networks, and associations?Multiple answers; Base: Total target population
8%
5%
5%
2%
2%
1%
2%
1%
2%
3%
1%
1%
0%
71%
6%
5%
3%
2%
1%
1%
1%
1%
1%
1%
1%
1%
1%
78%
Trade or labor union
Political group or movement
Sports group
Cultural group or association
Professional association (doctors, teachers, veterans)
Women’s group
Business association/traders’ group
Neighborhood or village committee
Education group (eg PTA or school committee)
Religious or spiritual group(church, mosque, informalreligi
Youth group
NGO or social service organization
Parents group
None
2006
2009
Great majority of the citizens do not belong to any of the groups or organizations, networks, associations.
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
4
In the past 12 months, have you taken action to address a specific concern or problem in your community?
15 11
85 89
2006 2009
No
Yes
Base: Total target population
Each tenth citizen have taken action to address a specific concern or problem in their community, which is even less than in 2006. Like in year 2006, the reasons for not taking any action are different, but most frequently – and somewhat more than in 2006 - citizens just do not believe that it would make difference
25%
22%
17%
19%
29%
20%
19%
19%
Do notbelieve that itwould make a
difference
Do not havetime
Do not knowhow
Notinterested
2006 2009
Describe the main reason why you did not take any action to address a specific concern or problem in your community
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
5
Please describe the action that you took to address a specific concern or problem in your community? Multiple answers; Base: those who have taken action to
address a specific concern or problem in community in the past 12 months (11% of target population)
36%
15%
14%
12%
12%
4%
5%
6%
5%
4%
4%
32%
18%
14%
13%
13%
6%
5%
5%
4%
3%
2%
Signed a petition
Attended a city council meeting, public hearing, or publicdiscussion
Contacted a public official
Attended a demonstration or rally
Participated in an information or election campaign
Spoke at a town meeting or public forum
Spoke at a city council meeting
Alerted newspaper, radio, or TV about the problem
Alerted police about the problem
Joined a group or organization (NGO or other)
Initiated or formed a group
2006 2009
Like in year 2006, most of the citizens took action of signing the petition
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
6
In the past 12 months, have you worked with others in your village /neighborhood /community to do something for the benefit of the community?
Base: Total target population
19 16
81 84
2006 2009
No
Yes
Only 16% of the citizens stated that they worked with others in their communities to do something for the benefit of the community, which is again even slightly less than in 2006
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
7
If a community project does not benefit you directly, but has benefits for many other people in your community, would you contribute money to the project? Base: Total target population
54 54
3640
11 6
2006 2009
Don'tknow
No
Yes
56 59
3435
10 6
2006 2009
Don'tknow
No
Yes
If a community project does not benefit you directly, but has benefits for many other people in your community, would you contribute time to the project? Base: Total target population
On the other hand, same as in 2006, more than half of the citizens, at least declaratively, would be ready to contribute money, and almost 60% would contribute time for the benefit of the other people in their community, even if the project would not benefit them directly
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
EMPOWERMENT
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
9
How much control do citizens feel to have in their own lives and in their local communitiesHow much control do citizens feel to have in their own lives and in their local communities
10 15
1318
26
29
32
26
1912
2006 2009
Control over all decisions
Control over most decisions
Control over some decisions
Control over very few decisions
No control
How much control do you have in making decisions that affect your everyday life?
13 13
19 25
3436
2221
11 5
2006 2009
Totally able to change
Mostly able to change
Neither able nor unable
Mostly unable to change
Totally unable to change
Do you feel that you have the power to make important decisions that change the course of your life?
36 40
31 29
23 22
7 63 2
2006 2009
Do you believe that you have the ability to change things that you don’t like in your local community?
In comparison to 2006, people are loosing the feeling of power to change things on all levels, but especially in their personal lives
51% 38%
33% 26%10% 8%
32% 38%
67% 69%
23%33%
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
10
To what extent to you agree with the following statements
84%
72%
71%
14%
13%
4%
10%
10%
68%
75%
I can influence the decisionsthat are made by the
lawmakers in my community
I know I can make a differencein my community
I can influence communitymembers to take action on
important issues
I do not have the ability tochange things that I don’t like
about my community
I am not able to influence thelaws that govern my
community
disagree ( completely / mostly ) agree ( mostly / completely )
Great majority of the citizens feel that they don’t have any influence on decisions in their communities, or any ability to make difference
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
11
To what extent to you agree with the following statements
41 46 45 4556
64
5 5 4 7
2726 28 26
2620
9 95
6
2118 18 19
13 11
19 17
15 11
9 8 8 84 3
32 35
27 30
2 1 1
35 33
49 45
122
I know Ican make adifference
in mycommunity
I caninfluence
communitymembers
to takeaction onimportant
issues
I caninfluence
thedecisionsthat aremade by
thelawmakers
in mycommunity
I do nothave theability tochange
things that Idon`t likeabout my
community
I am notable to
influencethe laws
that governmy
community
Strongly agree
Mostly agree
Yes and No
Mostly disagree
Stronglydisagree
2006 2009 2006 2009 2006 2009 2006 2009 2006 2009
I can influence the decisions that are made by the lawmakers in my community
I know I can make a difference in my community
I can influence community members to take action on important issues
I do not have the ability to change things that I don`t like about my community
I am not able to influence the laws that govern my community
In comparison to 2006, the feeling of the lack of power to influence / change things in their communities is somewhat increased, especially with regard to ability to influence community members to take action on important issues
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
12
To what extent to you agree with the following statements?
54%
53%
44%
33%
22%
20%
20%
21%
39%
44%
I am motivated to be involved inmy community
I feel driven to participate incommunity activities
I have the desire to be active inmy community
I usually do not want to getinvolved in making decisions that
will affect my community
I do not feel a personalresponsibility to participate in
community projects
disagree ( completely / mostly ) agree ( mostly / completely )
Most of the citizens do not feel either driven to participate in community activities or motivated to be involved in their community, and just slightly more than each fifth citizen feel personal responsibility to participate in community projects
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
13
To what extent to you agree with the following statements?
30 32
12 13
2327
7 8
25 25
2122
25 20
20
26
14 14
20 19
29 26
2727
33
26
2733
32 34
13 14
21 26
17 14
25
29
17 15
7 615 13
7 6
26
15
7 6
I ammotivated tobe involved
in mycommunity
I usually donot want toget involvedin making
decisions thatwill affect my
community
I feel drivento participatein community
activities
I do not feel apersonal
responsibilityto participatein community
projects
I have thedesire to beactive in mycommunity
Strongly agree
Mostly agree
Yes and No
Mostly disagree
Strongly disagree
2006 2009 2006 2009 2006 2009 2006 2009 2006 2009
I am motivated to be involved in my community
I usually do not want to get involved in making decisions that will affect my community
I feel driven to participate in community activities
I do not feel a personal responsibility to participate in community projects
I have the desire to be active in my community
In comparison to 2006, even less people feel driven to participate in community activities
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
14
In the past 12 months, how often have people in your community gotten together to jointly petition government officials or political leaders for something benefiting the community?
13 11
20
35
25
27
41
26
2 1
2006 2009
Don't know
None weresuccessful
Most wereunsuccessful
Most weresuccessful
Yes, all weresuccessful
7377
14 7
119
22
1 5
2006 2009
Don’tknow
Manytimes(>5)
A fewtimes(<5)
Once
Never
Were any of these petitions successful?
Majority of the citizens stated that people in their communities did not jointly petition government officials or political leaders for something benefiting their community (even less than in 2006). However, in comparison to 2006, more people reported that petitions were successful (33% in 2006, and 46% in 2009)
27 18
33 46
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
TRUST
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
16
How much do you trust the following institutions to work in the best interest of society
68%
58%
68%
61%
49%
53%
54%
38%
31%
19%
6%
7%
9%
12%
13%
14%
15%
18%
32%
50%
Political parties
Serbian business community
Serbian legislature
Serbian government
NGOs
Local government
Labor unions
Media
Police
Church
mostly not + not at all completely + mostly
With exception of Church, and somewhat Police, the trust in institutions to work in the best interest of society is extremely low
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
17
How responsible should each of the following institutions be for the general welfare of society
8%
6%
5%
6%
4%
5%
6%
5%
4%
4%
65%
77%
81%
82%
83%
86%
87%
90%
93%
93%
NGOs
Serbian business community
Church
Labor unions
Media
Political parties
Local government
Police
Serbian legislature
Serbian government
mostly not + not at all completely + mostly
On the other hand, people expect the institutions to take responsibility for the general welfare of the society, Serbian government and legislature on the first place. NGO are at the end of the list, but still, majority of the citizens, 65%, think that NGO should be responsible for the general welfare of the society
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
18
How effective are the following institutions at solving problems in our country
75%
69%
62%
73%
53%
67%
60%
40%
37%
23%
3%
4%
5%
6%
8%
8%
9%
17%
25%
37%
Political parties
Labor unions
Serbian business community
Serbian legislature
NGOs
Serbian government
Local government
Media
Police
Church
not effective (not at all/mostly ) effective ( mostly/completely )
Extremely small percentage of people find institutions to be effective in solving problems of the country. Best evaluated are Church and Police
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
19
How much do you trust the following institutions to work in the best interest of society – % answers: “mostly + completely trust”
79
14
1719
21 21
76
13
9
14
12
15
Serbianbusiness
community
Political parties NGOs Serbianlegislature
Localgovernment
Serbiangovernment
Labor unions
2006 2009
In comparison to 2006, the trust in institutions further decreased, especially in the case of Serbian legislature and Serbian government
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
20
How responsible should each of the following institutions be for the general welfare of society - % answer “mostly + completely responsible”
5963
7782
89 91 91
65
7782
86 8793 93
NG
Os
Ser
bia
nb
usi
nes
sco
mm
un
ity
Lab
or
un
ion
s
Po
liti
cal
par
ties
Lo
cal
go
vern
men
t
Ser
bia
nle
gis
latu
re
Ser
bia
ng
ove
rnm
ent
2006 2009
While in comparison to 2006 the trust in institution decreased, the expectations of the institutions to take responsibility for the society welfare increased, especially in the case of NGO and business community
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
21
How effective are the following institutions at solving problems in our country - effective ( mostly + completely )
7
10
6
13
11
14
13
3
45
6
8 89
Politicalparties
Labor unions Serbianbusiness
community
Serbianlegislature
NGOs Serbiangovernment
Localgovernment
2006 2009
In comparison to 2006, number of people who perceive the institutions as effective have decreased
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
PERCEPTION OF NGO
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
23
What first comes to your mind when you hear “NGO”? –spontaneous multiple answers
12%
9%
7%
4%
3%
1%
5%
4%
3%
3%
3%
2%
2%
2%
1%
1%
1%
4%
8%
26%
Humanitarian work, help for the endangered
They don't belong to the Government
Association of citizens, people with similar aims
They are trying to improve general situation, address proble
Organization which is not under the influence of political p
They are independent, they are not under anyone's influence
Bad, I don't like them...
Foreign mercenaries, spies
They are working against the interest of our people and stat
Theft, robbery, money laundering
They are acting in their own interest only
Organizations, associations financed from abroad
Foreign organization, foreigners...
Lies and deception
Organization under the influence of political parties
They are not doing anything, they are not solving problems
Mistrust, they are considered unserious, insecure, unstable
Natasa Kandic
Nothing
Don't know
First associations on NGO are somewhat more positive than negative
% of most frequent associations
Positive / neutral associations
34% of the citizens
Negative associations
29% of the citizens
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
24
What first comes to your mind when you hear “NGO”? –spontaneous
9%
8%
7%
7%
6%
8%
4%
4%
4%
4%
3%
3%
2%
2%
1%
3%
23%
9%
12%
4%
1%
7%
3%
4%
3%
5%
3%
2%
2%
1%
1%
3%
1%
2%
4%
26%
They don't belong to Government
Humanitarian work, help to the vulnerable groups
Trying to improve general situation, solve problems
Independent, not under anyone's influence
Association of citizens, people with similar aims Organization which is not under the influence of political
parties
Mercenaries financed from abroad, spies
They are working against the interest of our people and stat
They are bad, I don't like them..
Theft, plundering, money laundering
Foreign organization, foreigners...
Lies and cheating
Mistrust, they are considered unserious, insecure, unstable
They do nothing, they don't solve problems
They work only for their own interests
Political organization under the influence of political parties
Organizations, associations financed from abroad
Nataša Kandić
Don`t know
2006 2009
The first associations on NGO were not basically changed in comparison to 2006 – somewhat more associations on humanitarian work, somewhat less on “spies”
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
25
What first comes to your mind when you hear Civil Society Organizations? –spontaneous
19%
11%
3%
1%
2%
2%
2%
2%
1%
1%
12%
39%
Association of citizens, people with similar aims
They are trying to improve general situation
Good, honest…
Humanitarian work, help for the endangered
Mistrust, they are considered unserious, insecure, unstable
They are acting in their own interest only
Negative attitude (bad, I don't like them...)
Organization under the influence of political parties
Theft, robbery, money laundering
Lies and deception
Nothing
Don't know
More than half of the citizens do not have any associations on Civil Society Organizations. The associations on “Civil Society Organizations” are more positive / neutral than on “NGO”
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
26
Do you know what a non-governmental organization (also sometimes called an NGO) is?
54 56
46 44
2006 2009
No
Yes
Somewhat more than half of the citizens stated to know what the NGO is
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
27
Can you name some of the NGO - spontaneous Multiple answers; Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
6%
5%
5%
12%
7%
2%
3%
5%
4%
2%
6%
1%
3%
4%
43%
11%
10%
5%
5%
5%
4%
4%
4%
3%
3%
2%
2%
2%
2%
2%
2%
2%
1%
1%
1%
1%
35%
Zene u crnom (Women in Black)
NVO za ljudska prava(Human Rights NGO)
Fond za humanitarno pravo(Humanitarian Law Fund)
CESID
Helsinski odbor(Helsinki Board)
NVO za ekologiju, zastita zivotne sredine
Crveni Krst(Red Cross)
Sigurna kuca(Safe House)
JAZAS
Soros
Kolo srpskih sestara(The Circle of Serb sisters
CHF International
Gradjanska inicijativa(Civic Initiative)
USAID
ORKA
Udruzenje za zastitu zivotinja(Animals Protection Society
NVO za zastitu Roma(Roma People Protection NGO)
Otpor(Resistance)
NVO za zastitu dece(Children Protection NGO) Udruzenje za pomoc hendikepiranima(Helping Invalids
Association)Odbor za ljudska prava(Human Rights Board)
Don't know
2006
2009
More citizens were able to name at least some NGO than in 2006
Most frequently named NGO (verbatim)
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
28
Can you name some of the NGO leaders - spontaneous
41%
23%
15%
2%
1%
2%
48%
42%
26%
11%
11%
2%
2%
1%
1%
1%
1%
1%
49%
Natasa Kandic
Sonja Biserko
Biljana Kovacevic Vuco
Sonja Liht
Borka Pavicevic
Vojin Dimitrijevic
Vlade Divac
Katarina Rebraca
Vesna Pesic
Miljenko Dereta
Verica Barac
Don't know
2006
2009
Multiple answers; Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
Most frequently named NGO leaders
Natasa Kandic, Sonja Biserko, and Biljana Kovacevic Vuco are still the best known NGO leaders. Since 2006, the awareness of Sonja Liht have noticeably increased
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
29
Do you know of any networks/coalitions of several NGOs?Base: those who know what a non-governmental organization is (56% of target population)
Yes 4%
No 96%
Only 4% out of 56% of citizens who know what NGO is (2% in total), stated to be aware of some NGO network
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
30
Are NGOs in your local community interested in the opinions of people like you? Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
3 2
11 11
1915
1620
23 26
1316
14 11
2006 2009
I am not aware of any active NGOsin my place of residence/community
I don`t know, I am not informed wellenough about their activities
Not at all
Mostly no
Yes and no
Mostly yes
Yes, absolutely
Most of the citizens who know what NGO is do not believe that NGO in their local community are interested in the opinions of the average citizens, and this number increased since 2006
39% 46%
14% 13%
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
31
Are NGOs in Serbia interested in the opinions of people like you? Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
3 2
13 14
2522
1921
24 27
16 15
2006 2009
I don`t know, I am not informedwell enough about theiractivities
Not at all
Mostly no
Yes and no
Mostly yes
Yes, absolutely
43% 48%
Most of the citizens who know what NGO is do not believe that NGO in Serbia are interested in the opinions of the average citizens, and this mistrust have somewhat increased since 2006
17% 16%
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
32
Do you think that NGOs have influence to the life of our society?Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
10 12
42 37
2929
1111
34
4 7
2006 2009
DK
They influence very much
They mostly have influence
They neither have influencenor do not have influence
They mostly do not haveinfluence
They no not have influence atall
Similar as in 2006, half of the population think that NGO do not have influence to the life of Serbian society, while only 15% believe that NGO have influence
52% 49%
14%15%
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
33
Do you trust NGOs/CSOs can solve your and your family’s problems?Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
2
17
21
22
31
7
2009
I don`t know, I am not informedwell enough about theiractivities
Not at all
Mostly no
Yes and no
Mostly yes
Yes, absolutely
More than half of the population think that NGO/ CSO cannot solve their problems and problems of their families, while only 19% believe that they can
19%
53%
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
34
Would you say that involvement of NGOs in solving problems from the area is rather useful or rather harmful Base: those who know what a non-governmental organization is (56%)
19%
24%
23%
22%
19%
18%
19%
18%
16%
17%
16%
21%
11%
13%
13%
13%
30%
35%
36%
39%
40%
43%
44%
44%
45%
45%
46%
49%
54%
55%
57%
57%
Solving problems of your local community
Advance of democracy
Reducing corruption
Joining European Union
Reducing poverty
Finding solutions regarding legal status of refugees andreturnees
Employees’ rights
Advance of education
Gender equality
Condition/perspectives of the youth
Arts and culture
Protection of human rights
Protection of the environment
Improving conditions for people with special needs
Reducing family violence
Protecting children’s rights
harmful (completely+mostly) useful (mostly+completely)
On the average the involvement of NGO in solving the problems is evaluated as more useful than harmful.
Most useful
Least useful
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
35
Would you say that involvement of NGOs in solving problems from the area is rather useful or rather harmful - % answers “mostly and completely useful”
64 64 62 60
55 5452
49 48 47 46 45 45 44 43
36
55
49
57 5754
45
40
45
36
4346
39
44 44
3530
Imp
rovi
ng
co
nd
itio
ns
for
peo
ple
wit
h s
pec
ial
nee
ds
Pro
tect
ion
of
hu
man
rig
hts
Red
uci
ng
fam
ily
vio
len
ce
Pro
tect
ing
ch
ild
ren
’sri
gh
ts
Pro
tect
ion
of
the
envi
ron
men
t
Co
nd
itio
n/p
ersp
ecti
ves
of
the
you
th
Red
uci
ng
po
vert
y
Gen
der
eq
ual
ity
Red
uci
ng
co
rru
pti
on
Sta
tus
of
refu
gee
s an
dre
turn
ees
Art
s an
d c
ult
ure
Join
ing
Eu
rop
ean
Un
ion
Ad
van
ce o
f ed
uca
tio
n
Em
plo
yees
’ ri
gh
ts
Ad
van
ce o
f d
emo
crac
y
So
lvin
g p
rob
lem
s o
fyo
ur
loca
l co
mm
un
ity
2006 2009
In comparison to 2006, less people evaluated the involvement of NGO as useful in most of the area, and especially in protection of human rights, poverty reduction, reducing corruption, and improving conditions for people with special needs
Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
36
What has had the most effect on your opinion of NGOs?Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
30%
21%
18%
16%
12%
3%
1%
1%
28%
21%
13%
18%
12%
3%
3%
2%
Their activities
The behavior of theirleaders
I don’t have an opinionabout NGOs
Programs of NGOs (theidea – what they stand for)
Their sources of financing
Employees in NGOs
Something else
DK-REF
2009 2006
The NGO activities and the behavior of their leaders have had the most effect on opinion on NGO of the people who know what the NGO is– quite similar to 2006
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
37
In your opinion, to what extent do media cover activities of NGOs?Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
4944
25 32
18 16
9 8
2006 2009
DK-REF
Too much
As much as they should
Not very much
In comparison to 2006 more people think that media cover activities of NGO as much as they should
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
38
How do you get informed about the activities of NGOs?Multiple answers; Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
71%
36%
15%
13%
7%
4%
2%
2%
1%
5%
71%
38%
11%
19%
4%
7%
1%
2%
Watching television
Reading newspapers
I do not get informed, I amnot interested in NGOs
By talking tofamily/friends/acquaintances
Over the Internet
Directly from employees inNGOs
Brochures
Leaflets
Billboards
Something else
DK-REF
2009
2006
Most of the people who know what the NGO is, get informed about the NGO activities by watching TV
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
39
Did you ever have contact with NGO?
4%
1%
3%
10%
75%
3%
1%
4%
18%
83%
No, never
Yes, I volunteered inNGO
Yes, I was employedin NGO
Yes, I wasbeneficiary of the
NGO services
I know someoneemployed in NGO
2009
2006
Multiple answers; Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
Most of the citizens (even more than in 2006) reported that they did not have any contact with NGO. Almost half of those who had contact with NGO, are not in the contact any more
14%
0%
5%
36%
47%No
Yes, as a volunteer
Yes, I am employed in NGO
Yes, I am beneficiary of NGOservices
I know someone employed inNGO
Are you currently in contact with one NGO?
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
40
Would you consider becoming included in activities of an NGO that represents a change you support? Base: those who are not included in activities of an NGO, including those who do not know what
NGO is, after they were informed on what the NGO is
3631
48 59
1710
2006 2009
Don't know
No
Yes
Majority of the citizens would not consider to become included in activities of an NGO. In comparison to 2006, people with this attitude have increased by 11%.
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
41
There are different opinions about NGOs in Serbia. Which of the following two is closer to yours?
Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
3641
4337
14 14
7 8
2006 2009
Don't know
Do not agree with either of the two
Although they receive donations frominternational community, NGOs serve theinterests of Serbian people
NGOs are paid by international agenciesto propagate their interests in Serbia
In comparison to 2006, the opinion that NGO propagate the interest of international community in Serbia have increased
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
42
Can you name an NGO campaign which has positively influenced the lives of the citizens of Serbia
Base: those who know what a non-governmental organization is (56% of target population)
4%
2%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
5%
79%
Safe House campaign
Campaign for refugees
Environment protection campaign
JAZAS campaigns
Fight for human rights
Let's clean Serbia
Humanitarian help, food, medications...
Helping the invalids
Campaign MERCY CORPS
Fight against corruption
SOS phone for women and children victims of violence
Women protection
Children protection from violence
Donations for roads building
The aid to schools
AIDS
Other answers
No
Almost 80% out of those who know what the NGO is, were not able to name any NGO campaign which had positively influenced the lives of people
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
43
Can you name an NGO campaign which has negatively influenced the lives of the citizens of Serbia
Multiple answers; Base: those who know what a non-governmental organization is (56% of target population)
4%
2%
2%
2%
1%
1%
88%
Campaign against Serbia
Appearing of NatasSaKandicC, Sonja Biserko...
Homosexual rights' campaign
Concerning The HagueTribunal
Actions Women in black
Campaign for refugees
No
Almost 90% out of those who know what the NGO is, were not able to name any NGO campaign which had negatively influenced the lives of people
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
44
To what extent the following words and attributes describe NGOs in our country?Base: those who know what a non-governmental organization is (56% of target population)
42%
41%
41%
37%
37%
36%
35%
33%
32%
28%
26%
27%
20%
18%
14%
23%
28%
31%
22%
25%
22%
26%
20%
32%
26%
29%
33%
36%
43%
44%
Personal benefit
Important
Needed
Have a future
Unreliable
Old
Professional
Complicated
Helping
Unsuccessful
Fast
Trust
Close
Domestic
Obsolete
completely+mostly this attribute Completely+mostly opposite attribute
Mixed feelings were expressed in the choice of the attributes which best describes NGO
StrategicPuls Group
Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania
MAY 2009
45
To what extent the following words and attributes describe NGOs in our country? - MEANS
Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)
3.1
2.8
3.6
2.9
3.4
2.7
2.92.8
2.7
3.4
2.72.8
2.9
3.2
33.1
2.8
2.6
2.92.92.8
3.53.5
2.9
3.23.1
2.72.7
2.8
3.4
1
2
3
4
5
Slow Important Obsolete Professional Domestic ComplicatedUnsuccessful Needed Personalbenefit
Close Have a future Old Unreliable Helping Trust
2006 2009
FastUnim-portant Modern
Unprofe-ssional Foreign Simple
Succe-ssful Unneeded
Common benefit Remote
Do not have a future New Reliable Not helping Distrust
Basically, the picture of NGO described by the selected attributes did not change since 2006