PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
STUDENT HANDBOOK
(DOMESTIC STUDENT)
Level 1, 212 King Street, Melbourne, Victoria – 3000Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
Version 2.0
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 2 of 36
Contents Institute Contact Details ........................................................................................................................... 4
Student Contact Officer ............................................................................................................................. 4
Qualification .................................................................................................................................................... 5
BSB30415 Certificate III in Business Administration ................................................................ 5
BSB40215 Certificate IV in Business ................................................................................................ 5
BSB40515 Certificate IV in Business Administration ................................................................. 6
BSB50407 Diploma of Business Administration ........................................................................... 6
BSB51107 Diploma of Management ................................................................................................. 7
BSB60215 Advanced Diploma of Business ..................................................................................... 7
UEE30911 Certificate III in Electronics and Communications ................................................ 8
UEE41511 Certificate IV in Video and Audio Systems ................................................................. 9
UEE50511 Diploma of Electronics and Communication Engineering ................................... 10
AHC41010 Certificate IV in Agribusiness ...................................................................................... 11
CHC50113 Diploma of Early Childhood Education and Care ................................................... 11
Legislative Requirements................................................................................................................... 13
Induction Policy ....................................................................................................................................... 14
Student code of behaviour ................................................................................................................ 14
Student expectations in Workplace Training .......................................................................... 15
Occupational Health and Safety .................................................................................................... 16
National Vocational Education and Training Acts 2011 .................................................... 17
Access & Equity Policy ......................................................................................................................... 17
Fees Charges and Refund Policy .................................................................................................... 18
Assessment Information ................................................................................................................................. 20
Course assessment ................................................................................................................................ 20
Submission of Assignments ...................................................................................................................... 20
In Class Activities/Exercises .................................................................................................................... 21
Assessment Guidelines ................................................................................................................................ 21
The Assessment Policy ............................................................................................................................. 21
Assessment: .................................................................................................................................................. 22
Reassessment ............................................................................................................................................ 23
Definitions .................................................................................................................................................. 26
Backup Discs/Memory sticks ............................................................................................................. 27
Access to Computers ............................................................................................................................. 27
Use of Computers ................................................................................................................................... 27
Use of the internet and the World Wide Web ............................................................................... 27
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 3 of 36
Breaches of Copyright .......................................................................................................................... 27
Course delivery ........................................................................................................................................... 27
Credit transfer ............................................................................................................................................ 28
Pathways ................................................................................................................................................... 28
Qualifications to be issued .................................................................................................................. 28
Recognition of prior learning (RPL) ................................................................................................. 28
Student orientation ............................................................................................................................... 28
Training facilities .................................................................................................................................... 28
Student Support Services Policy ............................................................................................................... 29
When developing Learning and Assessment Strategies we define our student‟s needs including: .................................................................................................................................................... 29
Orientation Program ................................................................................................................................. 29
Prior to commencement of study .......................................................................................................... 30
At your first class ...................................................................................................................................... 30
Student support services ........................................................................................................................ 30
Educational Standards ............................................................................................................................. 31
Flexible Training ........................................................................................................................................ 31
Special Needs Support ............................................................................................................................. 31
Reasonable Adjustment ........................................................................................................................... 31
Academic Study Skills Support .............................................................................................................. 32
English language and literacy support ................................................................................................. 32
A student contact officer detail is: ........................................................................................................ 32
Dispute resolution procedure ............................................................................................................ 32
Assessment Appeal Policy........................................................................................................................... 33
Complaints Policy ......................................................................................................................................... 33
Student Security and Safety Policy .......................................................................................................... 35
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 4 of 36
Institute Contact Details Street Address : Level 1, 212 King Street, Melbourne 3000 Postal Address : Level 1, 212 King Street, Melbourne 3000 Phone : 03 9043 3926 Email : [email protected]
Student Contact Officer
Manpreet Singh Oberoi– Mobile 0411952222
Name Position Phone/Fax/Email
MANPREET SINGH OBEROI CEO P: 03 9043 3926
F: 0386780671
M: 0411952222
VIKRAM ARORA TRAINING MANAGER P: 03 9043 3926
F: 0386780671
M: 0403597094
SUKHDEEP SINGH ADMINISTRATIVE MANAGER P: 03 9043 3926
F: 0386780671
M: 0433549626
Pooja Dave STUDENT SUPPORT P: 03 9043 3926
F: 0386780671
24 Hour Emergency Contact Number:
Manpreet Oberoi: 0411952222
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 5 of 36
Qualification
BSB30415 Certificate III in Business Administration
BSBITU307 Develop keyboarding speed and accuracy
BSBWHS201 Contribute of health and safety of self and others
BSBCMM301 Process customer complaints
BSBITU302 Create electronic presentations
BSBITU303 Design and produce text documents
BSBITU304 Produce spreadsheets
BSBADM307 Organise Schedule
BSBITU306 Design and produce business documents
BSBITU309 Produce desktop published documents
BSBADM405 Organise Meetings
BSBPRO301 Recommend products and services
BSBSUS201 Participate in environmentally sustainable work
practices
BSBWRT301 Write simple documents
BSB40215 Certificate IV in Business
BSBWHS401 Implement and monitor WHS policies, procedures and
programs
to meet legislative requirements
BSBMKG401 Profile the market
BSBSMB402 Plan small business finances
BSBADM405 Organise Meetings
BSBCMM401 Make a presentation
BSBRES401 Analyse and present research information
BSBSMB404 Undertake small business planning
BSBLED401 Develop teams and individuals
BSBREL401 Establish Networks
BSBWRT401 Write complex documents
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 6 of 36
BSB40515 Certificate IV in Business Administration
BSBITU404 Produce complex desktop published documents
BSBITU402 Develop and use complex spreadsheets
BSBWRT401 Write complex documents
BSBCMM401 Make a presentation
BSBADM405 Organise meetings
BSBMKG413 Promote product and services
BSBPRO301 Recommend products and services
BSBPRO401 Develop product knowledge
BSBITU401 Design and develop complex text documents
BSBREL401 Establish networks
BSB50407 Diploma of Business Administration
BSBADM502 Manage meetings
BSBPMG522 Undertake Project Work
BSBADM506 Manage business document design and development
BSBADM504 Plan or review administration systems
BSBFIM502 Manage Payroll
BSBCUS501 Manage quality customer service
BSBWOR501 Manage personal work priorities and professional development
BSBWRT501 Write persuasive copy
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 7 of 36
BSB51107 Diploma of Management
BSBADM502B Manage meetings
BSBPMG522A Undertake project work
BSBCUS501C Manage quality customer service
BSBHRM506A Manage recruitment, selection and induction processes
BSBITB501B Manage risk
BSBADV509A Create mass print media advertisements
BSBWOR501B Manage personal work priorities and professional
development
BSBWHS501A Ensure a safe workplace
BSB60215 Advanced Diploma of Business
BSBADV602 Develop an advertising campaign
BSBINM601 Manage knowledge and information
BSBINN601 Lead and manage organisational change
BSBMKG608 Develop organisational marketing objectives
BSBMKG609 Develop a marketing plan
BSBSUS501 Develop Workplace policy and procedures for sustainability
BSBMGT605 Provide leadership across the organisation
BSBMGT616 Develop and implement strategic plans
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 8 of 36
UEE30911 Certificate III in Electronics and Communications
UEENEEK142A Apply environmentally and sustainable procedures in the energy sector
UEENEEC021B Participate in electronics and communications work and competency
development activities
UEENEEE101A Apply Occupational Health and Safety regulations, codes and practices in
the workplace
UEENEEE102A Fabricate, assemble and dismantle utilities industry components
UEENEEE104A Solve problems in d.c. circuits
UEENEEE137A Document and apply measures to control OHS risks associated with
electro technology work
UEENEEH102A Repairs basic electronic apparatus faults by replacement of components
UEENEEH114A Troubleshoot resonance circuits in an electronic apparatus
UEENEEH111A Troubleshoot single phase input d.c. power supplies
UEENEEH112A Troubleshoot digital sub-systems
UEENEEH139A Troubleshoot basic amplifier circuits
UEENEEH113A Troubleshoot amplifiers in an electronic apparatus
UEENEEH138A Fault find and repair complex power supplies
UEENEEH146A Solve fundamental electronic communications system problems
UEENEED101A Use computer applications relevant to a workplace
UEENEEA101A Assemble electronic components
UEENEEA102A Select electronic components for assembly
UEENEEA106A Use lead-free soldering techniques
UEENEED102A Assemble, set-up and test computing devices
UEENEED143A Install and configure a client computer operating system and software
UEENEEH118A Fault find and repair electronic apparatus
UEENEEH169A Solve problems in basic electronic circuits
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 9 of 36
UEE41511 Certificate IV in Video and Audio Systems
UEENEEE101A Apply Occupational Health and Safety regulations, codes and practices
in the workplace
UEENEEE038B Participate in development and follow a personal competency
development plan
UEENEEK145A Implement and monitor energy sector environmental and sustainable
energy policies and procedures
UEENEEE104A Solve problems in d.c. circuits
UEENEED101A Use basic computer applications relevant to a workplace
UEENEEE102A Fabricate, assemble and dismantle utilities industry components
UEENEEE137A Document and apply measures to control OHS risks associated with
electrotechnology work
UEENEEH102A Repairs basic electronic apparatus faults by replacement of components
UEENEEE117A Implement and monitor energy sector OHS policies and procedures
UEENEEC001B Maintain documentation
UEENEEH111A Troubleshoot single phase input d.c. power supplies
UEENEEH112A Troubleshoot digital sub-systems
UEENEEH113A Troubleshoot amplifiers in an electronic apparatus
UEENEEH114A Troubleshoot resonance circuits in an electronic apparatus
UEENEEH139A Troubleshoot basic amplifier circuits
UEENEEH138A Fault find and repair complex power supplies
UEENEEH146A Solve fundamental electronic communications system problems
UEENEEH119A Repair predictable faults in television receivers
UEENEEH117A Carry out repairs of predictable faults in video and audio
replay/recording apparatus
UEENEEH137A Program and commission commercial video/audio systems
UEENEEH136A Design commercial video/audio installations
UEENEEH135A Design custom electronic equipment installations
UEENEEE124A Compile and produce an energy sector detailed report
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 10 of 36
UEE50511 Diploma of Electronics and Communication Engineering
UEENEEE101A Apply occupational health and safety regulations, codes and practices in the
workplace
UEENEEE038B Participant in development and follow a personal competency development
plan
UEENEEE117A Implement and monitor energy sector OHS policies and procedures
UEENEEE137A Document and apply measures to control OHS risks associated with
electrotechnology work
UEENEEH167A Commission electronics and communications systems
UEENEEH168A Modify/redesign of electronics and communications systems
UEENEEK145A Implement and monitor energy sector environmental and sustainable policies
and procedures
BSBINM501A Manage an information or knowledge management system
BSBMGT502B Manage people performance
BSBMGT516C Facilitate continuous improvement
BSBWOR502B Ensure team effectiveness
UEENEEA101A Assemble electronic components
UEENEEA102A Select electronic components for assembly
UEENEEA106A Use lead-free soldering techniques
UEENEED102A Assemble, set-up and test computing devices
UEENEED143A Install and configure a client computer operating system and software
UEENEEE102A Fabricate, assemble and dismantle utilities industry components
UEENEEE104A Solve problems in d.c. circuits
UEENEEE105A Fix and secure electrotechnology equipment
UEENEEH118A Fault find and repair electronic apparatus
UEENEEH169A Solve problems in basic electronic circuits
UEENEEC004B Prepare specifications for the supply of materials and equipment for
electrotechnology projects
UEENEEC005B Estimate electrotechnology projects
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 11 of 36
UEENEEE124A Compile and produce an energy sector detailed report
UEENEEE110A Develop and implement energy sector maintenance programs
UEENEEE118A Establish, maintain and evaluate energy sector OHS systems
UEENEEC006B Prepare tender submissions for electrotechnology projects
UEENEEE015B Develop design briefs for electrotechnology projects
UEENEEE160A Provide engineering solutions for uses of materials and thermodynamic effects
UEENEEE072B Write specifications for electronics and communications engineering projects
UEENEEH148A Design and develop advanced digital systems
UEENEEH182A Develop engineering solutions to RF amplifiers problems
UEENEEE161A Analyse static and dynamic parameters of electrical equipments
UEENEEE163A Analyse material for suitability in electrical equipments
AHC41010 Certificate IV in Agribusiness
AHCOHS401A Maintain Occupational Health and Safety (OHS) processes
AHCOHS301A Contribute to OHS Processes
AHCAGB402A Analyse and interpret production data
AHCBUS401A Administer finance, insurance and legal requirements
AHCBUS403A Support and review business structures and relationships
AHCBUS404A Operate within a budget framework
AHCBUS405A Participate in an e-business supply chain
AHCWRK401A Implement and monitor quality assurance procedures
AHCWRK402A Provide information on issues and policies
AHCAGB301A Keep records for a primary production business
BSBITU401A Design and develop complex text documents
BSBSMB406A Manage small business finances
CHC50113 Diploma of Early Childhood Education and
Care
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 12 of 36
CHCCS400C Work within a relevant legal and ethical framework
CHCECE001 Develop cultural competence
CHCECE002 Ensure the health and safety of children
CHCECE003 Provide care for children
CHCECE004 Promote and provide healthy food and drinks
CHCECE005 Provide care for babies and toddlers
CHCECE007 Develop positive and respectful relationships with children
CHCECE009 Use an approved learning framework to guide practice
CHCECE016 Establish and maintain a safe and healthy environment for children
CHCECE017 Foster the holistic development and wellbeing of the child in early childhood
CHCECE018 Nurture creativity in children
CHCECE019 Facilitate compliance in an education and care services
CHCECE020 Establish and implement plans for developing cooperative behaviour
CHCECE021 Implement strategies for the inclusion of all children
CHCECE022 Promote children‟s agency
CHCECE023 Analyse information to inform learning
CHCECE024 Design and implement the curriculum to foster children's learning and
development
CHCECE025 Embed sustainable practices in service operations
CHCECE026 Work in partnership with families to provide appropriate education and care for
children
CHCPRT001 Identify and respond to children and young people at risk
HLTAID004 Provide an emergency first aid response in an education and care setting
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
HLTWHS003 Maintain work health and safety
BSBLED401A Develop teams and individuals
CHCORG506E Coordinate the work environment
CHCORG627B Provide mentoring support to colleagues
CHCPOL504B Develop and implement policy
HLTHIR403C Work effectively with culturally diverse clients and co-workers
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 13 of 36
Legislative Requirements The NVR Standards requires those involved in Training and Assessment activities to be aware
of the following legislations, which can be accessed upon request to the Training Manager.
This legislation is continually being updated and, the CEO is responsible for ensuring all staff
are made aware of any changes to current legislation.
Current legislation is available online at www.austlii.edu.au
Current legislation that effects our operations includes but is not limited to the legislation listed
below:
Commonwealth Legislation: (applies to all Participants)
• National Vocational Education and Training Regulator Act 2011
• National Vocational Education and Training (Consequential Amendments) Act 2011
• National Vocational Education and Training Regulator (Transitional Provisions) Act 2011.
• Standards for NVR Registered Training Organisations 2012
• Human Rights and Equal Opportunity Commission Act 1986
• Disability Standards for Education 2005
• Disability Discrimination Act 1992
• Racial Hatred Act 1995
• Racial Discrimination Act 1975
• Sex Discrimination Act 1984
• Privacy Act And National Privacy Principles (2001)
• Skilling Australia's Workforce Bill 2005
• Skilling Australia's Workforce (Repeal and Transitional Provisions) Bill 2005.
• Work Health and Safety Act 2011
• Work Health and Safety Regulations 2011
Victorian State Based Legislation (Applies to Victorian Residents only)
• Education and Training Reform Amendment (Skills) Act 2010
• Victorian Qualifications Authority (Amendment) Bill 2003
• Victorian Qualifications Authority Act 2000
• Education and Training Reform Act 2006
• Occupational Health and Safety Act 2004
• Occupational Health and Safety Regulations 2007 (Victoria has opted out of the national WHS
Act)
• Working With Children Act 2005
• Working with Children Amendment Act 2010
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 14 of 36
Induction Policy
Technical Education Development Institute‟s Induction Policy is to ensure that all students
entering training and assessment activities are appropriately inducted into the learning
environment.
The format for student induction is as follows;
1. Students should be given a student handbook prior to enrolment.
2. Students will attend a face to face interview to confirm languages skills, pre-requisite
qualifications, required resources for course completion, and comprehension of payment
conditions.
Students will be made aware of their rights and responsibilities in participating in training and
assessment activities and in using equipment and training facilities.
4. Students will be advised on the process for making a complaint.
5. Trainers must ensure that Students are aware of the competencies to be achieved during
thetraining.
6. Trainers are to follow the First Lesson Procedure in the Trainers Handbook:
7. Trainers are encouraged to establish a buddy system among Participants to assist with
orientation to the learning environment.
Recognition of other Qualifications All AQF qualifications and statements of attainment issued by other registered training
organisations will be fully recognised by Technical Education Development Institute. These
qualifications will be recognised and where appropriate could be used to reduce any training
program being offered by us.
Student would be required to produce a certified copy or the original certificate to the CEO or
in some cases the trainer, who will make note of the qualification in our record system. This is
typically applicable where participants produce a pre-requisite qualification for a course they
are currently wishing to undertake.
The Technical Education Development Institute reserves the right to contact the issuing RTO or
provider to confirm the legitimacy of this process. Where required, TEDI may require the
course applicant to assist in this process by providing a signed statement from the applicant
providing the issuing provider with a clear instruction to provide TEDI with the requested
information.
If Technical Education Development Institute is unable to verify the existence of the pre-
requisite qualifications the course applicant will not be permitted to enrol into the course.
Student code of behaviour The Student Code of Behaviour requires the following rights and expectation to be
respected and adhered to at all times.
The right to be treated with respect from others, to be treated fairly and without
discrimination, regardless of religious, cultural, racial and sexual differences, age, disability
or socio-economic status
The right to be free from all forms of intimidation
The right to work in a safe, clean, orderly and cooperative environment
The right to have personal property (including computer files and student work) and the
Registered Training Organisation property protected from damage or other misuse
The right to have any disputes settled in a fair and rational manner (this is accomplished by
the Grievance Procedure)
The right to work and learn in a supportive environment without interference from others
The right to express and share ideas and to ask questions
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 15 of 36
• The right to be treated with politeness and courteously at all times
• The expectation that students will not engage in cheating or plagiarism
• The expectation that students will submit work when required.
For non-compliance with the Code of Conduct, the following procedure for discipline will be
followed:
• A member of the Registered Training Organisation staff will contact students in the first
instance to discuss the issue or behaviour and to determine how the issue might be rectified.
This meeting and its outcomes will be documented, signed by all parties and included on the
student‟s personal file. (Step 1)
• Where the issue or behaviour continues, students will be invited for a personal interview
with the Assistant Director to discuss this issue further. This meeting and its outcomes will be
documented, signed by all parties and included on the student‟s personal file. (Step 2)
• Should the issue or behaviour continue, the student would be provided with a final warning
in writing and a time frame in which to rectify the issue a copy of this letter will be included on
the student‟s personal file (Step 3)
• After the three steps in the discipline procedure have been followed, should the issue or
behaviour still continue, training services will be withdrawn and the student will be notified in
writing that his/her enrolment has been suspended or cancelled.
• At any stage of this procedure, students are able to access the Institute complaints and
appeals procedure to settle any disputes that may arise.
Student expectations in Workplace Training
Students undertaking workplace training are required to:
Show enthusiasm and initiative
Act safely
Accept and complete duties planned by the workplace supervisor
Be willing to learn
Listen to instructions and ask questions when unsure because it is better to ask a silly
question than to make a silly mistake
Assist in the planning of your program
Accept and act on advice given by workplace supervisors;
Be polite, courteous and well-mannered throughout the training with all staff members
Avoid distracting other employees unnecessarily from their work
Dress appropriately to industry standards and the workplace.
Be prepared to start your training on time each day
Take only the allocated time for morning, afternoon tea and lunch breaks and return
promptly to your work
Contact your workplace supervisor and the supervising trainer immediately if you are
unable to attend your training
Attend your training for the normal hours of work for that job, unless prior
arrangements have been negotiated by TEDI.
Students will receive a workplace training log book for use at your workplace. It is a
record of skills that you have demonstrated during your workplace training program. This information can be used to:
1. Monitor your progress by the supervising trainer and the training provider;
2. Contribute to advanced standing or recognition of prior learning for further training
programs; 3. Support your applications for employment.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 16 of 36
Occupational Health and Safety As Workplace Health and Safety is a shared responsibility with all employees, training will be
provided to all managers and employees on safe work practices and of their responsibilities
under the Workplace Health and Safety Act and associated Workplace Health and Safety
Legislation.
Management has a responsibility to:
- Meet its obligations through compliance with Workplace Health and Safety Legislation.
- Provide a duty of care through ensuring the Workplace Health and Safety of all workers
at work.
- To provide information and training to employees that will enable them to work safely.
- Ensure safe access to and from the workplace for everyone.
Through risk assessment, control measures and monitoring, provide and maintain workplaces,
plant and systems of work such that employees are not exposed to hazards.
Provide a platform for consultation, information and co-operation between management,
workplace safety officers, representatives and employees in regard to Health and Safety issues
in the workplace.
Employees have a responsibility to:
- Act in a manner that does not endanger your health and safety; or the health and
safety of any other person while at the workplace.
- Comply with instructions given by your employer with regard to health and safety.
- Use personal protective equipment provided by your employer in a manner in which you
have been properly instructed.
- Ensure you do not wilfully or recklessly interfere with, or misuse anything the employer
provides in the interest of workplace health and safety.
- Ensure you do not place at risk the health and safety of any person at the workplace.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 17 of 36
National Vocational Education and Training Acts 2011 National Vocational Education and Training Regulator Act 2011 National Vocational Education andTraining (Consequential Amendments) Act
2011 National Vocational Education and Training Regulator(Transitional
Provisions) Act 2011 The National Vocational Education and Training Regulator Acts are part of a national initiative
to promote national standards within the vocational education and training sector by brining all
Australian
RTO‟s under the one regulator.
To date, there are three regulators in Australia, the Federal Australian Skills Quality Authority
(ASQA), and state based authorities in Victoria and in Western Australia. The Technical
Education Development Institute is registered with ASQA.
ASQA accredits vocational education and training courses which lead to a qualification under
the Australian
Qualifications Framework and registers providers under the NVR Standards. The various NVR
Acts:
1. Provide for the accreditation of vocational courses
2. Provide for the registration of persons or bodies that conduct such courses
3. Provide for the approval of persons or bodies (other than official universities) to provide
courses to overseas students, that approval forming the basis for registration under the
Commonwealth Act
4. To promote consistency of standards in vocational education and training
5. To encourage the recognition of vocational courses that are accredited under the Acts.
Access & Equity Policy
The Institutes‟ management and staff provide assistance to all clients to identify and achieve
their desired outcomes. Institute is committed to providing training and assessment services to
all clients regardless of race, religion, sex, socio-economic status, disability, language, literacy
or numeracy.
The access and equity policy of Institute is explained within the staff induction
procedure within all staff recruitments. Special client needs will be identified through initial contact with reception staff, receipt
of application materials, and orientation events prior to the commencement of training
and or assessment.
All Institute staff in following Institute access and equity procedures must follow the
principles of fairness and flexibility in workplace assessment.
Where a conflict between other Institute policies is recognized in applying Institute
access and equity policy, the staff member will report the conflict to Institute
Management.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 18 of 36
Access and Equity training and assessment adjustments must be reported to the next
management meeting.
Fees Charges Victorian Training Guarantee TEDI offers government subsidised training under the vocational training guarantee with
Victorian and Commonwealth Government funding to eligible students.The Victorian Training
Guarantee is making vocational education and training more accessible to people who do not
hold a post-school qualification, or who want to gain a higher level qualification than they
already hold.
**TEDI encourages people with disabilities and diverse backgrounds to apply.
COURSE CODE
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SCHEDUL
ED HOUR
(FEE FOR
SERVICE)
COURSE
FEE (FEE
FOR
SERVICE)
INDICATI
VE
TUTION
FEE PER
SCHEDU
LED
HOUR (
VTG
SUBSIDI
SED)
COURSE
FEE (VTG
SUBSIDISE
D)
INDICATIV
E
CONCESS
ION
TUTION
FEE PER
SCHEDUL
ED HOUR
( VTG
SUBSIDIS
ED)
COURSE
FEE
CONCESSI
ON (VTG
SUBSIDISE
D)
AHC41010 – Certificate IV in Agribusiness
1051 $10.00 $10,510.00 $0.00 $0.00 $0.00 $0.00
CHC50113 Diploma of Early Childhood Education and care
1918 $5 $9590 $0.00 $0.00 $0.00 $0.00
BSB30412 – Certificate III in Business Administration
665 $4.00 $2,660.00 $2.95 $1,961.75 $0.59 $392.35
BSB40212 – Certificate IV in Business
570 $5.00 $2,850.00 $2.90 $1,653.00 $0.58 $330.60
BSB40507 – Certificate IV in Business Administration
620 $5.00 $3,100.00 $2.90 $1,798.00 $0.58 $359.60
BSB50407 – Diploma of Business Administration
460 $7.00 $3,220.00 $5.00 $2,300.00 $1.00 $460.00
BSB51107 – Diploma of Management
520 $7.00 $3,640.00 $5.50 $2,860.00 $1.10 $572.00
BSB60207 – Advanced Diploma of Business
540 $8.00 $4,320.00 $6.00 $3,240.00 $1.20 $648.00
UEE30911 – 1020 $11.00 $11,220.00 $0.00 $0.00 $0.00 $0.00
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
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Certificate III in Electronics and Communications UEE41511 – Certificate IV in Video and Audio Systems
1280 $10.50 $13,440.00 $0.00 $0.00 $0.00 $0.00
UEE50511 – Diploma of Electronics and Communications Engineering
1600 $6.50 $10,400.00 $0.00 $0.00 $0.00 $0.00
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 20 of 36
Assessment Information
Course assessment
A number of approaches to course assessment are used by theInstitute staff. Assessment
approaches may include: observation of performance in class or laboratories; case studies;
projects; assignments; presentations; role plays; written tests and exams; work experience or
work placement.
Students will be given advance warning of the time and form of any assessment and will not
be expected to sit an assessment they have not prepared for.
Students who are dissatisfied with their assessment outcome may apply for reassessment by
contacting their trainer or assessor.
Students are entitled to a maximum of three assessment attempts for each assessment.
If after three assessment attempts, student‟s competence is “Not Yet Competent”, they will be
required to repeat the unit and pay any fees associated with repeating the unit.
Not attending for an assessment will be counted as one assessment attempt for each
occurrence unless:
a) the student can provide a certificate from a registered medical practitioner indicating
that the student was medically unable to attend the assessment; or
b) The student can provide independent evidence of exceptional compassionate
circumstances beyond the student‟s control, such as serious illness or death of a close
family member to explain the non-attendance at the assessment.
Types of Assessment
Assignment:
An assignment is regarded as any work required for the assessment of competency; the due
date for assignments is final. Assignments received after the due date may not be assessed.
Submission of Assignments
Assignments are usually completed outside normal class times and time allocations are
reasonable.
All assignments should be submitted using the appropriate “assignment Cover Sheet”.
Students should retain a backup copy of their assignments until the original is returned.
All assignments must be presented in word-processed format. All assignments will be
marked on content, in relation to the performance criteria. The assignment outline may
specify a presentation com potent or style of format.
All assignments are to be submitted to your teachers in scheduled class time.
Assignments will not be accepted by any of the Academy staff at any time; they will
only be accepted by the relevant teacher concerned.
Case Studies
A case study is a written or verbal presentation of a situation that either did or could happen in
a related area. Students are then required to solve problems or make decisions.
Presentations
Students may be required to make a presentation to the class, either as an individual or as
part of a group. This usually involves research of the topic, design of the presentation and
selection of appropriate presentation aids such as videos, poster, overhead transparencies, etc.
A written submission may be required to support the presentation.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
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Tests
Students may be required to complete a written test. This may consist of short answer
questions, multiple choice, open-ended essay, sentence completion, structured essay, true-
false questions, or matching pair‟s questions.
In Class Activities/Exercises
Students may be assessed by way of an in-class exercise and/or experiential activity during a
class.
Assessment Guidelines
All assessments are identified on the Unit Descriptor as a part of the assessment requirements.
Students who are absent from an assessment due to illness or other serious cause must
apply to the teacher of the unit/s of competency to undertake the assessment at another
time. A medical certificate must be provided to the teacher.
Students must be seated in the classroom at the commencement time.
Pencil cases are not permitted. Students must display writing implements on the desk.
Calculators are permitted.
Foreign language dictionaries must be approved by the teacher/assessor before being
used.
Notes / books are not permitted unless the assessment is designated as open book.
Talking is not permitted.
Bags must be left at the front of the room.
Reading time is permitted in addition to the assessment time. This is usually 5 minutes for
every hour of the assessment, e.g. 5 minutes reading time for a one-hour assessment, 10
minutes for a two-hour assessment, etc.
Late arrivals will only be admitted during reading time.
Students may not leave the classroom during the first thirty minutes, or last ten minutes of
the assessment.
Irregularity for the purposes of student examination or other legitimate assessment
processes
The unauthorised use or attempted use by or for any student of any means to gain unfair
advantage in any examination, test, assignment, essay or other work, the assessment of which
forms part of the final assessment. It includes any action taken by a student which would
constitute an unfair advantage or intentionally fraudulent attempt to demonstrate competency
in an examination or assessment context which forms part of a final assessment. An
irregularity includes misconduct and plagiarism.
The Assessment Policy
During all parts of the assessment process the academic standards and integrity of the
Institute will be maintained and safeguarded and the principles of natural justice will be
followed in all proceedings.
Assessments will be planned, conducted and validated by appropriately qualified staff.
Teachers shall inform students of the requirements for assessments and will ensure that they
have every opportunity, consistent with the policy and procedures, to complete all
assessments for a module/competency.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
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This procedure aims to ensure that:
teachers are using the version of the curriculum/training package that relates to the agreed
student program;
assessment covers all elements/learning outcomes of the units of competency/module
being assessed;
academic standards are safeguarded;
assessment is valid, reliable, flexible and fair;
assessment is moderated when appropriate;
Students are provided with timely feedback on assessment.
Assessment: Assessment of all the courses are competency based and to achieve the qualification, the
student must be competent in all the units to be included in the qualification.
Assessment Submission:
Each assessment must have an Assessment Cover Sheet attached. Any submissions
made without an Assessment Cover Sheet will be returned to the student unmarked.
Authenticity Statement: Student has to sign and dated a declaration mentioned on Assessment
cover sheet that the work submitted by them is their own, and has not been copied or
plagiarised from any person or source.
Marking an Assessment:
Under the “AQTF Essential Conditions and Standards for Continuing” Registration Guidelines (Element 1.5)
“Assessment ensures only learners who hold the requisite skills and knowledge are certified as competent.”
Technical Education Development Institute Assessors will only record a student as being
competent (C) once the student has gained a satisfactory result for all assessments for the
unit. Any Individual Assessment that does not meet the requirements of the training package
will be marked as Not Yet Satisfactory (NYC) and will be returned to the student for
resubmission.
Providing Feedback to the student
Feedback will be only be issued to the student using the Technical Education Development Institute “Student Feedback Form”.
The “Student Feedback Form” will record all of the assessment pieces linked to the unit.
Conducting and Recording procedure:
All the assessments/re-assessments need to be conducted as per “assessment of competencies
policy” which provided the detailed information about the system to be used for conducting
and recording assessments.
Duration and record keeping timelines for student‟s assessment record can be accessed from
„record keeping timelines and responsibilities‟.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
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Final result:
1.0 If all assessments of the unit is satisfactorily completed = COMP (Competent)
2.0 If any assessment of the unit is not satisfactory completed or didn‟t submitted = NYC
(Not Yet Competent)
Reassessment
Students are entitled to 3 assessments attempts for each assessment. If the student is
unsuccessful after 3 assessments attempts they will be required to repeat the unit and pay the
repeat unit fee. For more details please refer to reassessment policy.
Appeal:
Student have a right to appeals against assessment/re-assessment/CT/RPL outcome, The
essential nature of an appeal is that it is a request by a student to reconsider a decision made
by the Institute. The detailed information about complaint and appeal is mentioned in
“complaint and appeal policy”
Referencing Guide
When you use information in your assessments from other sources (such as text books,
journals or internet articles) you need to source where you found the information.
Referencing in the text of your assessment
When you wish to use exact words from a source of information, you must tell the reader where it is from and use quotation marks. For example:
Neuman and Roskos (1993 p 199) state that, “Children‟s innate interests and need to communicate provide real impetus for language and literacy learning”.
If you wish to use information from a source and wish to write it in your own words, you still
must source the work in the text of your assessment. However, this time, you don‟t need to use quotation marks. For example:
Language and literacy learning entails a lot more than just teaching children the ABC‟s
(Neuman and Roskos 1993).
Note that the page number is only required when you quote text word for word from the text.
Reference list
A reference list is necessary at the end of your assessment and is a list of all the sources of
information used to reference your assessment. For example:
Text Books: Author/s, Date of Publication, Title, Publisher, Place of Publication
Beare, H, Caldwell, B and Millikan, R (1989) Creating an Excellent School – Some New
Management Techniques, Routledge, London.
Electronic Sources: Title, Date, Name and Place, URL
National Childcare Accreditation Council Inc, 2008, Australian Government Department of
Education, Employment and Workplace Relations <http://www.ncac.gov.au>
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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Bibliography
A bibliography includes all of the sources of referenced material in your assessment, as well as
a list of materials which you read to help learn and research your assessment work. It shows
your trainer the extent you have gone to research and gain more information in relation to your assessments and tasks. This is written at the very end of your work.
Appendices
An appendix is a document which you may need to attach to your assessment to support your
work. For example, if you write about a policy of a service, you may decide to attach a copy for the reader to support your findings. The following is an example:
The staff in the service all read the policy (refer to Appendix 1) at the meeting and shared some possible changes to be made
Cheatingand Plagiarism:
Cheating and plagiarism in any form is unacceptable and will be treated by an Institute as an
extremely serious matter
Institute staff have a duty to ensure that all participants in training courses understand what constitutes cheating and plagiarism,
and to minimise the opportunity for this to happen
Trainers/assessors must take reasonable steps to ensure all participants who submit work are aware of the institute policy and procedures to avoid cheating and plagiarism
If you use work from other sources without referencing where you found the source, you are
plagiarising. Plagiarising is very serious as it is stealing words from another source, and
claiming it as your own work. Referencing or sourcing your information is therefore vital!
Please ensure you fully source where you found your information and follow the „Referencing Guide‟
.
Plagiarising can include:
Copying another student‟s work
Copying work from a text or source of information without referencing
At Technical Education Development Institute we take plagiarising seriously. If you plagiarise
work, or you give your work to a peer to copy you will have been deemed to have failed the
assessment and will be required to face an academic panel to determine if your enrolment
should be cancelled.
There are two outcomes from the academic panel:
1. The students‟ enrolment is cancelled
2. The student will re-enrol and pay for the required units. The student will be required to
complete these units under the supervision of an Institute trainer.
Detailed information is available on cheating and plagiarism policy, available on institute website
www.tedi.vic.edu.au
Academic integrity is an essential component of teaching and learning. All cases of cheating and
plagiarism are unacceptable and must be reported to the Training Manager. Please refer
Plagiarism and Cheating policy for further details.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
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Re-assessment: Students who receive a „NYC‟ may re-submit the assessment twice at free of charge. The first
resit must be completed within 7 days of the first assessment outcome. If the student still
does not pass or obtain competency in the first resit, the student must resit/resubmit the
assessment within 7 days from the first resit outcome. If the student still does not pass or
obtain „Competent‟ for the Unit of Competency, he/she must enrol in the entire unit and pay a
repeat unit fee of $300 per unit.
Student Academic records:
Students wishing to access their own records anytime must put the request in writing to the
Administration Manager using the Student records request form available at reception. This
request will be process within 5 working days.
Receiving your Qualification and Record of Results
On successful completion of your course students will receive a Qualification Certificate and
Record of Results as per institute qualification issuance policy. Please refer to Qualification
Issuance Policy for further detail available at our website www.tedi.vic.edu.au
Expectations: Technical Education Development Institute/the Student
The expectations of the program have been developed specifically for the implementation and
conduct of Vocational Education and Training programs offered by Technical Education
Development Institute. Technical Education Development Institute reserves the right to amend
the expectations to suit the needs of the educational institution as required.
Technical Education Development Institute:
recognises the importance of students receiving a broad-based education, comprising
both general and vocational education and training;
is registered with the Department of Education and Training to provide the vocational education
components of the Training Packages;
has access to the facilities and resources required for the registered vocational education and training programs;
has in place an assessment policy.
has a process in place that enables students to apply for Recognition of Prior Learning (RPL) for the vocational education competencies; and
has a process for addressing any concerns a student may have and offers the students
access to a range of people who can provide him/her with advice and guidance about
the vocational education program at Institute, for example Trainers, Training Manager, Student Support Officer , CEO
Technical Education Development Institute will guarantee to provide ethical student
support services and complete all training and/ or assessment once the student has
commenced study in their chosen qualification or course of study, unless the student
submit a formal letter of withdrawal and notifying the institute they wish to withdraw.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
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The Student:
will make a serious commitment to his/her studies at Technical Education
Development Institute.
will make every effort to provide original work, and will refrain from copying the work
of others. Plagiarism can be avoided by using accurate referencing.
will meet the expectations and demands of Technical Education Development Institute
in terms of participation, cooperation, punctuality, successful submission of work and
high standards of behaviour and conduct as outlined in the Technical Education
Development Institute‟s Code of Conduct in the student handbook.
Definitions
Assessment The process of collecting evidence and making
judgements about whether competency has been
achieved or learning outcomes satisfactorily completed.
Graded Assessment Refers to the awarding of marks that contribute to the
final grade of a module/unit.
Irregularity for the
purposes of student
examination or other
legitimate assessment
processes
The unauthorised use or attempted use by or for any
student of any means to gain unfair advantage in any
examination, test, assignment, essay or other work, the
assessment of which forms part of the final assessment.
It includes any action taken by a student which would
constitute an unfair advantage or intentionally fraudulent
attempt to demonstrate competency in an examination
or assessment context which forms part of a final
assessment. An irregularity includes misconduct and
plagiarism.
Misconduct for the
purposes of student
examination or other
legitimate assessment
processes
An action by a student which is in breach of any
legitimate directions issued by the examination
supervisor, or printed on the examination material or
notices. This includes taking into an examination any
material with the intention of using said material to
obtain an unfair advantage.
Moderation The process of establishing comparability of standards of
student performance in order to ensure that assessment
is valid, reliable and fair.
Plagiarism The act of copying and inclusion of another's work,
including information downloaded from the Internet.
Validation The act of reviewing, comparing and evaluating the
assessment processes, tools and evidence contributing
to judgements made by a range of assessors against the
same competency standards.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
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Use of computing equipment Backup Discs/Memory sticks
It is strongly recommended that students purchase a memory stick in order to save important
files. Although there is room for student files to be stored on the network, these are deleted at
the end of each term. It is your responsibility to ensure that backup copies of your work are
saved on additional disks.
Access to Computers
No access to Institute computers is permitted unless a staff member is present.
Computers may be made are available if a student wishes wish to do any work outside of
class time. Students will need to check with the Course Co-ordinator regarding their
availability and the supervision requirement.
Use of Computers
Food and drinks are not permitted in computer rooms at any time.
Students are not permitted to load or copy any software, including games, onto Institute
computers.
Disciplinary action will be taken for any breach of these rules.
Use of the internet and the World Wide Web
Students may only browse the internet and use email or chat lines only for the purpose of
their course related research.
Sites known to contain material which is pornographic or illegal under International,
Australian or State laws should not be visited and students should be aware that site visits
may be logged.
Breaches of Copyright Unauthorized use of software images or files is a breach of copyright and is regarded as a
serious matter by the Institute.
It is against Institute policy for students to copy or reproduce any licensed software on the
Institute computing equipment.
Students who abuse the use of computer software images or files will be held legally
accountable.
Non-compliance with Institute policy on computer usage (may result in any of the following):
Suspension of computing privileges
A disciplinary review which may include suspension or expulsion from the Institute
Legal action
Course delivery
A number of approaches to course delivery are used by Institute staff. Course delivery
approaches may include teacher led classroom delivery; workshops; seminars; tutorials and
supervised study. During class time, students will be expected to participate by, for example,
answering questions, giving opinions, demonstrating tasks, working with others in groups,
making presentations and role playing situations.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
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Credit transfer Credit transfer applies to situation where students have completed units identical to those they
are currently enrolled for at another provider. Credit will be granted in accordance with the
Credit Transfer Procedure. To apply for credit transfer, students must complete the credit
transfer application form and attach copies of verified documents to support the application.
Pathways
Graduates of the Institute may seek credits to the relevant degree programs in Australian
Universities. The Institute has no special arrangements with any Australian University and
there is no guaranteed entry into University programs.
Qualifications to be issued
Students completing all assessment requirements for a qualification will be awarded a
certificate corresponding to the completed course. Students completing assessment
requirements for part of a qualification will be awarded a Statement of Attainment indicating
which modules or units of competency they have completed.
Recognition of prior learning (RPL)
Recognition of Prior Learning (RPL) is a process designed to recognise previous formal or
informal learning, work and life experiences that the student may have had to the extent that
they are relevant to the course outcomes. The RPL process allows students to receive
recognition under these circumstances and therefore enable them to focus more on areas they
need to achieve competencies in order to gain their qualifications. Students who believe they
already have some of the competencies in the course may apply for Recognition of Prior
Learning (RPL). An essential requirement of RPL is that you can prove that you currently have
the required competencies. Application may only be made after enrolment and payment of fees
and must be made using the RPL application form that will be provided during orientation.
Students must attach verified copies of all relevant documents to the RPL application form.
There is no reduction in tuition fees if RPL is applied for and granted. It is recommended that
student seek advice from the Institute before commencing an RPL application.
Student orientation
Orientation is conducted on the first week of your course. Its purpose is to fully inform new
students of most aspects of life at the Institute and to provide an introduction to studying. In
addition, Institute staff will be introduced; a tour of the Institute and the local area will take
place and an opportunity to ask questions will be given. It is essential that you attend the
orientation program.
Training facilities
The training classrooms and administration is located at Level 1, 212 King Street Melbourne
3000.This location is on a main road about 1 km from the centre of Melbourne. It is easily
accessed by train with frequent services to Southern Cross Station which is a gentle 5 minutes
walk from the Institute.
Students will be given complete information about the location of facilities and travel between
the facilities (including a guided trip between all facilities) during the orientation program run
by the Institute.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
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Student Support Services Policy
The training manager, student contact officer, teaching staff and administrative staff of the
Institute are available to provide general advice and assistance with matter such as studying,
homework, English language problems. Students requiring special or intensive assistance must
contact the training manager or the student contact officer who may refer them to external
support services, if required. The Institute will not charge for support services it provides for
referring students to external support services. However, students will have to pay any fees
charged by external support services that they use.
1.0 Requirements
1.1 The Institute will provide the opportunity for students to participate in services or
provide access to services designed to assist students in meeting course
requirements, maintaining their attendance and successfully completing their
course of study.
1.2 The Institute designated member of staff to be the official point of contact for
students is the Administration Manager. The role of the Administration Manager is
to direct a student to the appropriate person within the Institute in the event a
student requires support.
1.3 The Institute will provide the opportunity for students to access course-related
support services to assist with issues that may arise during their study. If the
Institute refers the student to external support services the cost of these services is
to be paid by the student.
1.4 The Student Contact Officer will present a written report on support activities
provided, and opportunities identified for improvement, at each meeting of the
Institute Continuous Improvement Group.
2.0 Definitions
2.1 N/A
3.0 Method
3.1 Learners receive training, assessment and support services that meet their
individual needs.
When developing Learning and Assessment Strategies we define our student’s needs including:
identifying academic requirements and delivery modes
identifying any requirements of the course e.g. literacy, language or numeracy
any issues relating to physical ability, cultural background or educational
background that may prevent the learner from completing their chosen course.
We provide an open door policy for learners so that they can tell us if they
require any additional support service. If we can supply this extra support we
will, otherwise we will try to refer / direct the learner to other organisations or
Government programs that can provide the required support services.
Training manager is responsible for identifying learner needs using the LLN
Assessment and where possible, observing the student completing the
enrolment form(s). Trainers will provide an open door access to learners as
required. Training manager is also responsible for monitoring enrolment forms
for any identified need.
Orientation Program
3.2 An orientation session will be conducted by Institute staff (generally a trainer) prior
to any student commencing training in the Institute programs. The orientation
session will cover the following:
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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Prior to commencement of study
Please locate and read the following information in the student information handbook;
Student support
Assessment
Recognition of prior learning / Mutual Recognition
Institute contact people
Complaints and appeals
Plagiarism and cheating
Student code of behaviour
Access and Equity Policy
Academic Performance expectations
Keeping address and contact details up-to-date
Institute facilities and resources
Student National Recognition application form
Student deferral, suspension or cancellation application form
Student refund application form
Student RPL application form
Student complaints and appeals
At your first class
At the commencement of your first session your trainer will detail and explain the
following;
Learning and assessment program
OH&S
Facilities and equipment
Assessment requirements
Questions
Student support services
3.3 The primary mechanism for student support is through the Administration Manager
who is responsible for responding to requests for assistance from students.
3.4 Students requiring additional assistance will be referred to the appropriate Institute
staff, e.g. Student Administrator, Training Manager, Trainers, Admin Officer, Chief
Executive Officer, or to an appropriate external support provider if this is
considered appropriate.
3.5 Before a student is referred to an appropriate external support provider the
Administration Manager must seek approval from the Chief Executive Officer or the
Training Manager.
4.0 Facilities
4.1 Technical Education Development Institute provided students with the range of
facilities to enhance and support their learning experiences, Such as:
Computer and Internet access
Student Common Room
Spacious air-conditioned classroom with modern technological capabilities
Library access
Current research based learning materials and learner friendly resources
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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Educational Standards
4.2 The Technical Education Development Institute management will ensure that
adequate learning resources are available and that the environment supports
productive learning:
The Institute will provide an environment that is conducive to an effective
learning process.
All training program content will be delivered with a professional and positive
attitude.
Institute‟s staff members must meet strict qualification requirements before
they are to conduct and validate assessments. All trainers and assessors are
assessed on their experience, competence and person suitability before
employment.
Training will always be carried out to the highest recognised and accredited
industry standards and comply with the requests of the Australian Quality
Training Framework (AQTF)
The student and trainer will work together to identify specific needs.
The learning process will include training components and personal guidance
that address identified needs, and enable participants to achieve vocational
goals.
5.0 Services
Flexible Training
5.1 We establish any special learning requirements students may have prior to the
commencement of training, based on the demographic and previous education
information you supply in the enrolment form. This will help us identify any access
and equity strategies, or learning methods that we may need to engage in order to
maximize your chances of achieving the competencies required for each unit.
Special Needs Support
5.2 If a person with a disability meets essential entry requirements, we shall make
changes or “reasonable adjustments” necessary for that person to perform
essential course-work. Reasonable adjustment is provided to those with a disability
or special need according to individual circumstances. This means providing the
appropriate services and/or facilities for student learning and assessment.
Reasonable Adjustment
5.3 Learning support is facilitated for those with basic literacy, numeracy or English
language difficulties or other identified areas of learning difficulty. Reasonable
adjustment may include but is not restricted to:
Educational support
Alternative assessment methods
Physical disability = more time to complete the assessments
Low literacy or numeracy skills = verbally answering questions OR
demonstrating rather than typing & writing an assessment
Learning and assessment aids
Institute‟s premises provide appropriate access to those with a physical
disability.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 32 of 36
Academic Study Skills Support
5.4 A free service is available to students. Students who wish to take advantage of this
service should see their Course Co-ordinator. In particular, help is available with
time management, assignment preparation, referencing and bibliographies, writing
reports, reading skills, numeracy skills, giving presentations, library research and
note taking. Students are also encouraged to seek assistance from their individual
teachers and Course Co-ordinator with all aspects of their studies to ensure
successful completion of the course.
English language and literacy support
5.5 Help with oral and written English expression, reading comprehension and listening
is available on an individual basis or as a part of a small group.
6.0 Feedback
Technical Education Development Institute monitors and acts on feedback from course
participants and industry stakeholders to provide the most up to date and relevant services.
Student Feedback:
Technical Education development institute use continuous improvement approach by quality of
education and services, student feedback is considered a very appropriate tool improve our
services.
Institute collects student‟s feedback after every 3 months we really appreciate if you spend
your valuable time and provide us feedback; it is optional to mention your name or details on
student feedback form.
Student has an opportunity to provide a feedback of our services at any time by a feedback
request form available from institute reception desk.
As a Registered Training Organisation (RTO), Technical Education Development Institute
operates within the RTO Principles and Standards for NVR Registered Training Organisations.
7.0 Guarantee
Technical Education Development Institute will guarantee to provide student support services
to complete all training and/or assessment once the student has commenced study in their
chosen qualification or course of study, unless the student submits a formal letter of
withdrawal notifying the institute that they wish to withdraw.
8.0 Student Contact Officer
A student contact officer detail is:
Name – Pooja Dave
Phone – 03 9043 3926
Email – [email protected]
Dispute resolution procedure
The Institute has a dispute resolution procedure to provide students with a fair and equitable
process for resolving any disputes or complaints they may have. The dispute resolution
procedure includes a requirement that an independent mediator will be appointed at no
expense to the student if the student is dissatisfied with the resolution process undertaken by
the Institute. The Institute will make no charge to the student for its dispute resolution process
or referral to the independent mediator. If you have a complaint or appeal you should take the
following steps:
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 33 of 36
Contact the Institute to obtain a copy of the complaints and appeals procedure and the
application form.
Complete the application form and lodge it with the Institute.
Follow up with the Institute.
Assessment Appeal Policy Technical Education Development Institute is committed to providing a fair and equitable
assessment system.
For this reason an internal appeal process has been established for Students who wish to
challenge the results of as assessment event. If the Student is not satisfied with the result of
the appeal process the Training Manager will advise the student of their rights to further
assistance. In the event of an assessment appeal students should do the following;
1. In the first instance student should raise most assessment related matters with their trainer.
Questions about a particular assessment task, discrepancies in adding up, are examples where
thetrainer can resolve many problems on the spot.
2. If the Participant is not satisfied with the trainer‟s response or the matter is more serious
the Student should obtain and complete an Assessment Appeal Form. This form can be
obtained from the Training Manager. Upon completion of the form the Student should submit it
to the Training
Manager.
3. The Training Manager will use the information provided, and will seek any additional
information from you and the trainer as required. The Training Manager will then make a
decision and communicate this to both the Student and trainer in writing quoting reasons for
the decision.
4. If the Student is still not satisfied the Student should inform the Training Manager. The
Training
Manager should then advise the Student of the appropriate approved independent meditator
they can access further assistance.
5. Outcomes of the results will be sent to the Student in writing explaining the reasons for the
decision.
Complaints Policy
Technical Education Development Institute treats complaints and appeals very importantly and
we will deal with these in an effective and timely manner, typically resolving all complaints
within three weeks.
Technical Education Development Institute will act upon any substantiated complaint or
appeal; these will be recorded into our RTO management system and will lead where
appropriate to continuous improvement activities.
Student/Trainee shall be informed of action to be taken within 48 hours of receipt of Appeals
or Concerns
Grievance form (a copy of this form will be provided upon request and emailed to student) the
entire
Complaints Process should not take any more than 21 days.
The data entry responsibility lies with the CEO.
A student can complain about any aspect of our dealings with them, and the student can
appeal any decision we make, including assessment decisions.
In the first instance that a student is unhappy or dissatisfied with an aspect of our service
delivery, they should consult their trainer in an attempt to quickly resolve the issue.
If the issue is with the trainer, and the student feels that they would prefer not to approach
the trainer, then the Manager is available to discuss the issue.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 34 of 36
Should the complaint or appeal not be resolved in the first instance, then the student is
requested to formally lodge a complaint or appeal by completing either the complaint or appeal
form, these forms are available from the Trainer, or the CEO.
This formal complaint or appeal will be entered into our Complaints or Appeals register for
tracking purposes. This is the responsibility of the CEO.
Should the nature of the complaint refer to criminal matters or where the welfare of students
is in danger, Technical Education Development Institute will, with the permission of the
student, seek assistance from other authorities such The Police, Legal Representative or other
parties as appropriate.
Student confidentiality will be maintained at all times as is consistent with Victorian Law.
Engagement of the external assistance will be the responsibility of the CEO.
Upon Management Institute of Australia‟s receipt of the formal complaint or appeal, the CEO
will be responsible for resolving the issue.
This will involve at least a formal interview with the student, the trainer (if appropriate) and
the
CEO. If this is unable to resolve the issue, then the issue can be escalated to a mutually
agreeable independent person or panel.
The complainant or appellant will be provided with a formal written statement of the resolution
of the complaint or appeal; this will state the reasons for the decision.
The suitable independent person or panel will need to be agreed upon by both the student and
Technical Education DevelopmentInstitute, this could include another external Trainer
Assessor, or it could include independent commercial mediators.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 35 of 36
Student Security and Safety Policy
Introduction
Technical Education Development Institute places high priority on student security and safety
and therefore does its utmost to enhance its support services for clients in order that they
achieve better living experiences while studying in Australia. Our goal is to provide an
environment which ensures that student welfare is not compromised in any way, and also
assist in circumstances which are not within the classroom or outside the premises of Institute.
Policy
This policy addresses the security and safety measures taken by Institute to ensure that the
goals set out above are met.
1.0 MANAGEMENT STAFF
Management staffs are located at Institute Head Office to monitor and ensure that student
security and safety measures are enforced.
1.1 The CEO visits and checks at all Delivery Sites on a regular basis
Institute City campus (Level 1, 212 King Street Melbourne, Vic – 3000)
1.2 Key personnel are located at Level 1, 212 King Street Melbourne 3000 to monitor
students Personnel involved are: the Chief Executive Officer, Training Manager,
Communications and Student Services Manager.
2.0 TRAVELLING TO AND FROM INSTITUTE& FACILITIES
2.1 There are no classes that operate at Institute outside 0800 hours to 2200
hours on any given day
2.2 The main Delivery Site is on 212 King Street Melbourne 3000: within the inner city road
Network
2.3 All facilities of Institute are located in well lit and high density areas.
2.4 All facilities are next to all modes of public transport: train, trams and buses.
These areas are considered as low risk and therefore safe for public access.
2.5 All facilities are compact and have very close street access providing a
controlled environment.
Although Institute Delivery Sites and facilities are well located and easily accessible
byPublic transport, students are advised to take all practicable steps to ensure their
ownSafety at all times especially where sessions operate after 1800 hours.
Technical Education Development Institute(TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 36 of 36
3.0 OCCUPATIONAL HEALTH AND SAFETY
3.1 While Institute will ensure that its premises meet the Australian Occupational
Health and Safety guidelines, students must take all practicable steps to
ensure their own safety while at the Institute.
3.2. Accidents, incidents or hazards occurring within Institute premises must be
reported to personnel or trainers concerned immediately. Students must also
fill out the Incident Report form available at all Course delivery sites.
4. EMERGENCIES AND EVACUATION
This is a written set of instructions to help Institute staff/students deal with incidents or situations
that could pose a threat to life, health or property.
This Emergency Management Plan covers the following emergency situations:
1. Fire
2. Flood
3. Power failure
4. Chemical Spill / Leak
5. Medical Emergencies
6. Violence
7. Bomb Threats
This Emergency Management Plan is based on a practical assessment of potential hazards associated
with Institute workplace (taking into account the size and complexity of the work site) and the
number and type of occupants and the possible consequences of an incident occurring as a result of those hazards. The detail information is on Emergency Management Plan.