Table of Content
Report Contents
Words from Management
Key Performances in 2017
SDGs Mapping
02
03
04
05
1 Company Governance
2 Stakeholder Engagement
3
Appendix
Comparison Table of GRI4.0 Index
46
1.1 About ITEQ
1.2 ITEQ Future Vision
1.3 ITEQ’s Management Structure
1.4 Management Performance
1.5 Responsilities of ITEQ
06
08
08
10
13
4 4.1 Climate Change and Energy Management
4.2 Chemicals Management
4.3 Pollution and Emission Management
4.4 Environmental Performance
25
28
30
33
5 5.1 Human Resources
5.2 Employee Care
5.3 Labor Safety and Health
5.4 Training and Promotion
5.5 Community Participation
34
35
39
42
443.1 Supply Chain Management
3.2 Customer Service and Management
18
23
2.1 Communication with Stakeholders
2.2 Critical Issues
14
15
Supply Chain Management and Customer Service
Sustainable EnvironmentManagement
Employee Care and Community Participation
02
Chapter
Report Contents
Report Contents
Report Contents
ITEQ Corporation (hereinafter known as
the Company, ITEQ Corporation or We) was
established in 1997. For many years, we have
dedicated to High-end copper clad laminate,
prepreg, mass lamination, and thermal
conductivity materials.
In 2017, ITEQ Corporation have launch first
CSR report, which will be public on the
Market Observation Post System and the
company's website. We hope that the CSR
report can act as a communication channel
and platform between ITEQ Corporation
and stakeholders, to state ITEQ's efforts
and performance in the areas of economics,
environment and social issues.
This report has been composed according
to the GRI 4.0 structure disclosed by the
GRI (Global Reporting Initiative), with the
core intent of disclosing data. All financial
statistics within this report are in NT dollars
and has be approved by Accountants. Other
relevant statistics are shown in international
index as calculation basis. If the disclosing
indexes have specific meaning, we will state
by notes.
Report Issue Time & Cycle
The enclosure of the report is from January
1st, 2017 to December 31st, 2018. Some
information is related to 2016.
The report is launched once a year and
we are welcome to download from ITEQ
website,” http://www.iteq.com.tw/”.
◆ First version:2017 October
◆ Current version:2018 November
◆ Next version:2019 October
Border & Scope
All currency units are New Taiwan Dollar
(NTD). Partial indexes emphasize long term
trend so we provide constant number of
2015 ~2017. If you have any comments to
our CSR report, we are welcome to know
your valuable opinions. Thank you.
Contact Information
Contact: Chou Rung Tsan, Senior Director of Finance Center
Address: N o . 1 7 , D a l u g e R d . , X i n p u Township, Hsinchu County 305, Taiwan (R.O.C.)
Telephone No.:+886-3-588-7888
E-mail:[email protected]
Website: www.iteq.com.tw
03
Chapter
Words from Management
Message from Chairman
【Innovation, Team work, Excellence, Quality】
Chairman:Mr. John Tsai
This is our second year to announce CSR which leads off law regulations. In these year,
ITEQ Corporation upholds honest and firm business beliefs to implement the culture
of Innovation, Team work, Excellence, and Quality. We focus on environmental friendly
laminates for PCB applications.
In order to control the impact to environment during manufacture process, we
increase many handling equipment to upgrade our capability for friendly products to
environment. Meanwhile, we also enhance safety awareness and training of employees
to achieve safety productions and no injury.
We join community activities and recruit more local employees primarily. We believe
to promote corporate social responsibility is our competitiveness and long-term
development of ITEQ group, and increase benefits for stockholders, stakeholders,
employees, and all society.
04
Chapter
Key Performances in 2017
Key Performances in 2017
Company Responsibility & Governance Supply Chain Management and Customer Service
Employee Care and Community Participation
Environment Sustainability Management
Received“A+ Industrial Innovative R&D Program”grant from Ministry of
Economic Affairs for pioneering technology, for the item forward plan for the development of innovative and difficult technologies. The grant is scheduled for 2015-2018.
The Earning per share of 2017 was 4.11, the highest record of recent 4 years.
No claims for corporate faith in 2017.
Completed the auditing and evaluation of CSR for 14 venders in 2017.
The Top 10 largest clients of all expressed their satisfaction according to satisfactory survey of 2017.
The starting salary of male and female workers adopts the same salary principle.
The average starting salary is 1.66 & 1.59 times compared to Taiwanese average salary respectively.
Continuously passed the Occupational Safety and Health Management system OHSAS 18001 verification.
The members of Occupational Safety and Health Committee are 17, with 10 representatives of labor workers, accounting for a-third more than the number required by law.
Average training time is 23.1 hours
RTO reaches 95% for new energy saving equipment of Xinpu plant.
Energy usages reduce 4.1% for prepreg and copper foil laminate.
CO2 reduces 1.6% for prepreg and copper foil laminate.
Gain 4 diesel car autonomy management service marks, 2 of them were of the A-1 band.
Industrial waste was reduced 16.78% in 2017 compared to 2016.
Environment Protection costs and investment:24,175 (thousands)
SDG
Goal 5 /
Achieving gender equality and protecting the rights of women.
The starting salary of male and female employees are based on the same rewarding principles.
5. Employee Care and Community Participation
ITEQ’s Actions in this category Corresponding Chapter
Goal 7 /
Making sure that everyone has access to affordable, reliable, sustainable and modern power source.
Goal 8 /
Promoting understanding and sustainable economic growth to achieve over-all production and provide good jobs for everyone.
The design of the plant revolves around low-carbon emissions.
Through ISO 14001 environment management system, constantly tracking and improving relevant power usage.
Continue production and R&D to enhance the products additional value.
Safety as top priority, providing a safe working environment.
Insist on green purchasing, and indulging in the development of environmentally friendly laminate. Taking into account the different impacts of the products life cycle, we chose materials that pose minimal danger and the human body and the environment from initial acquiring of materials all the way to generated production waste.
Pushed for a waste reduction project in general business operations, allowed by relevant regulations.
All employees indulging in carbon reduction, in daily business operation to reduce the impact of climate change.
Goal 12 /
Ensure sustainable consumption and production methods.
Goal 13 /
Adopt emergency measures to respond to climate change and its effects.
3. Sustainability Management
1. Company’s Operation & Management
5. Employee Care and Community Participation
3.Supply Chain Management and Customer Service
4. Sustainable environment management
4. Sustainable environment management
Image and Goals source: UN Sustainable Development Goalshttps://sustainabledevelopment.un.org/
Chapter
SDGs Mapping
05
SDGs MappingITEQ's Efforts towards SDG
In face of the worsening pollution of the global environment and social issues, the UN proposed 17 SDG's (Sustainable Development Goals) in 2015 in hopes of
uniting different governments, organizations, enterprises and individuals in achieving sustainability. As a member of the world's supply chain, we approve of the
values of SDG and shall work towards its contribution through achieving goals 5,7,8,12,13 and fulfilling the duties of a global citizen.
2017ITEQ CORPO�TION
CSR
Chapter 1
Company Governance
06
Company Governance
1.1 About ITEQ
1.2 ITEQ Future Vision
1.3 ITEQ's Management Structure
1.4 Management Performance
1.5 Responsilities of ITEQ
Company Governance
Received“A+ Industrial Innovative R&D Program”grant from Ministry of Economic Affairs for pioneering technology, for the item forward plan for the development of innovative and difficult technologies. The grant is scheduled for 2015-2018.
The Earning per share of 2017 was 3.13, the highest record of recent 4 years.
No claims for corporate faith in 2017.
1.1 About ITEQ
ITEQ was established at 4F.-1, No.26, Sec. 3, Ren'ai Rd., Da'an Dist., Taipei
City 106, Taiwan (R.O.C.) in 1997 by Mr. Wan Hai Wei, Kao Ji Tzu and a
team of high-tech professionals. Hua Yang Small & Medium Enterprise
Development, Polymax Industry and other main shareholders invested
in the plant and initiated the development of the domestic market for
multi-layer printed circuit board basal materials & copper foil laminate.
As one of the supply chains for printed circuit board materials, product
property performance and cost competitiveness have always been
the driving force behind our product designs. With the advantages of
internal R&D, ITEQ has established itself as one of the world's top brands,
especially in halogen free and high TG frequency materials in production
process. ITEQ offers all-in-one complete solutions, with services for PCB,
Flexible PCB, and Rigid-Flex ones.
POINT
2017ITEQ CORPO�TION
CSR
Chapter 1
Company Governance
07
1.1.1 ITEQ Status
• Establishment Date:1997
• Chairperson:Tsai Mao Chen
• General Manager:Tsai Shing Shue
• Paid-in Capital:3,029,572(thousands)
• Turnover of 2017:3,524,331(thousands)
(Last updated 31/12/2017)
▲ ITEQ Key Events
1997 ITEQ was established with a registered capital of 220,000 (thousand NTD). Main products include multi-layer printed circuit board basal materials.
1998
ITEQ was established with a registered capital of 220,000 (thousand NTD). Main products include multi-layer printed circuit board basal materials.
BSI ISO-9002 verification
2002 ITEQ became an over-the counter company
2005 Gained the UN's RoHS quality verification of Hitachi Chemical, Unimicron Corporation, & Tripod Corporation
2006 Mitsubishi Halogen free usage verification
2008 ITEQ became an OTC Listed company
2011
Received over 11 patents in Taiwan, China and USA on “Heat Dissipation Laminate” & “Heat Dissipation Laminate for LED Back-lighting Module” and gradually applied for 8 domestic & foreign patents regarding improvements in heat dissipation Laminate products and its materials.
2014 Xinpu plant officially started at the end of August and passed the ISO 14001, OHSAS 18001 testing and gain the ISO TS16949 verification.
▲ ITEQ Organization Chart
Deriving from the electronics industry, ITEQ participates in the industry's vital
organizations and actively observes the development of the industry's trends
and offers assistance when needed.
Bon Mou Investment Co.
ITEQ Corporation
ITEQ (Huang Jiang) Corporation (ITEQ HJ)
ITEQ (Dong Guan) Corporation (ITEQ DG)
ITEQ (Guang Zhou) Corporation (ITEQ GZ)
ITEQ (Wuxi) Electronic, Co., Ltd. (ITEQ WX)
ITEQ (XIANTAO) Electronic, Co., Ltd.
▲ List of Organizations ITEQ has joined
Name of joined organization Location Identity
Taiwan Printed Circuit Association Taiwan Vice-Director
Taiwan ITRI New Venture Association Taiwan Member
The Institute of Internal Auditors-Chinese Taiwan Taiwan Member
• Number of Employees: 433 people (Taiwan) / 2,929 people (worldwide)
• Headquarter Address: No.17, Daluge Rd., Xinpu Township, Hsinchu County, Taiwan (R.O.C.)
2017ITEQ CORPO�TION
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Chapter 1
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08
1.3 ITEQ's Management Structure
foundation of an enterprise's sustainability. We adopt a decentralized
management structure and encourage transparent communication as our
company's governing principle.
1.3.1 A stable management structure
1.2 ITEQ Future Vision
Our sustainability core values revolve around Innovation, Teamwork, Excellence
and Quality. As an enterprise whose policies revolve around sustainability
management, the content of following chapters will be based on the four core
values.
1.2.1 Innovation of Ideas, Service in Good Faith
Good Faith is the core of the Company's management. ITEQ has established a
“Code of Good Faith Management” as the fundamental structure in which
it bases its reputable business operations on. The code clearly defines the
behavior that contradicts good faith, different forms of benefits, company
policies and prevention methods that are core the corporation's good faith
management. It also authorizes the Chairperson to come up with a “Good Faith
Management SOP & Code of Conduct” as guideline for its implementation.
According to the behavior guidelines, the main competent authority of good
faith management is the “Management Committee”, which regularly reports
the group's good faith management actions and acts as the contact window for
internal & external good faith management issues. We have set communication
email address and encourage our employees and external people to contribute
to the establishment of good faith.
Email:[email protected]
During 2017, there were no violations to the aforementioned ITEQ Corporation
“Code of Good Faith Management” or corruption restrictions. In the future,
we shall actively promote inquiry contact window of good faith management to
enforce communication.
Auditing Office
Legal Department
Remuneration Committee
Board of Directors
Chaiman
President
OEM
Technology Center
Laboratory Analysis
Research & Development Department
Qualit y Assurance
Department
Manufacturing Engineering
Manufacturing Management
Engineering & Maintenance Department
Operation Management Department
Domesic Sales Department
Export Department
Technical Service
Department
Information Department
Production Management Department
Material Department
Procurement Department
Management Department
OccupationalSafety
Department
Finance Department
Manufacturing Division
Marketing Division
Administration Division
Technology Center Wuxi Plant Huanan
PlantTaiwanPlant
Guang Zhou Plant
Group Procurement
Financial Center
Shareholders’Meeting
Chief Technology Officer & North American Business
2017ITEQ CORPO�TION
CSR
Chapter 1
Company Governance
09
The Company's highest governing team is the board of directors, consisting of
7 directors. To be eligible as a director candidate, the individual not only has
to meet the requirements of the law, but must have relevant experience and
expertise of the industry. Two of the directors of the board must be independent
directors. A “Board of Directors Meeting Regulations” was composed to
regulate the call-to-service and meetings of the board. In 2017, the board of
directors gathered on 6 occasions, with no violations to the “Board of Directors
Meeting Regulations”. For information on the attendance of directors, please
refer to the 2017 shareholder's meeting report.
The Company has established a “Management Committee” that is
responsible for coordinating the usage of cross-department resources as well as
building consensus. The management level utilizes mutual agreement methods
in the voting of the Company's major decisions. This includes the Company's
cash flow, business status, major expenditures and proposing improvements as
well as suggestions. The execution of relevant actions, ensure highly efficient
cross-department team that contributes to the enhancement of integration and
efficiency of the Company's operations. This mechanism assists the board in its
role in addition to complete supervision and management enhancement.
▲ Responsibilities of Departments
Department Responsibility
◆ Auditing OfficeAudit, Evaluation of the management of different departments and implementing internal controls as well as provide suggestions for improvement
◆ Financial Center Manage the corporations finance, accounting, stock & cash operations.
◆ Department of Legal Affairs Coordinate the corporation's legal and intellectual property matters.
◆ Management Coordinate the company's human resource, administration and general affair matters.
Department Responsibility
◆ Procurement The purchase, import/export of raw materials and production facilities.
◆ Materials Department
Production schedule supervision, material supply supervision, information system planning, and maintenance.
◆ MIS Department The daily functions of computerization, software design and maintenance of computers as well as develop a system for document management.
◆ Marketing Department
Marketing & Development of client sources in foreign markets. Confirm shipment date and customer management.
◆ QA Center Establishment, execution, testing and verification of the quality of prepreg & copper foil laminate.
◆ Tech Service Center
Customer service for the global market and OEM/ODM. Technology & promotion of high-end materials,
◆ Labor Safety Department The planning, establishment, execution of the plant's occupational safety.
◆ Manufacture Bureau
Manufacture & Production of prepreg, copper foil laminate; maintenance of production facilities.
◆ R&D CenterResearch & Development of Copper foil laminate (including Flexible CCL) , evaluation and SOP establishment of new raw materials. Planning, application and execution of projects.
1.3.2 Information Disclosure
We have authorized Capital Securities Corporation as the transfer agency for
issues regarding our stocks. The company has appointed spokesperson &
deputy spokesperson positions to communicate with investors, acting as direct
bridges between us and our shareholders.
• Spokesperson:Tsai Shing Shue/CEO & General Manager
• Spokesperson email:[email protected]
• Deputy Spokesperson:Chou Alex/Senior Director
• Deputy Spokesperson email:[email protected]
• Spokesman service line:+886-3-588-7888
2017ITEQ CORPO�TION
CSR
Chapter 1
Company Governance
010
ITEQ is an OTC-Listed company and by law is required to regularly disclose and
upload “certified (annual) or verified (quarter) financial statement”, “annual
reports”, “monthly operation performances”, “Shareholder stock change
among directors, supervisors, managers and shareholders with over 10%
shares” and “shareholder's meeting information” etc on market observation
Post System. Since 2016, we shall regularly produce a CSR report to be placed
in the CSR section of the company website, as an important communication
channel and platform between us and stakeholders.
1.3.3 CSR Management
In order to implement the concept of sustainability management, the board
of directors passed the “CSR guidelines”, with the board of directors as the
highest governing team of CSR. Since the start of 2016, ITEQ has established
CSR teams dedicated to sustainability issue. A total of 4 teams exist across
different areas, composed of suitable supervisors and employees from different
departments. They engage in regular discussion meetings. The CSR teams
coordinate, manage and execute ITEQ's policies and events as well as the
edition of annual CSR reports.
1.4 Management Performance
1.4.1 Management Performance Policies
In order to see a growth to the company's profitability, we insist on undergoing
R&D of new products and manufacturing process in addition to actively
developing environmentally friendly 4c green products, applicable in ratio
transmission facilities, communication base stations, high-end server
computers, wireless transmitters, information storage cloud facilities, smart
phones and laptops. As well as key materials for auto-electronics, portable
personal wearable accessories, Rigid-Flex Boards and other related fields.
▲ Short & Long Term Development Plans
Highest Governing Authority
Board of Directors
Compile and Edit CSR report
Company Management/Economic
DivisionEnvironmental
Sustainability Division Green Product DivisionEmployee
Welfare/Community Charity Division
Responsible for the Company’s Management, Good Faith Management & regulation compliance and Operation management & financial related issues.
Responsible for Employee rights, education training and Labor Act compliance, community participation and appeal processing.
Planning of ITEQ’s environment management policies and events.
Product Impact, Green product R&D
Department of Legal Affairs / Auditing Office
Short Term Development Plans Long Term Development Plans
To maximize the economic efficiency avd to use the lowest cost in order to integrate group distribution.
Indulge in close distance for client services and provide clients a flexible production system. Active strategic layout to maximize economic scale .
Elastic production management and Premium production efficiency, enhanced facility efficiency, improved production rates and control the production cost.
Actively develop the market, develop the sales of green and high added value products. Actively compete for international orders, constantly adjust product composition create greater revenues and higher market shares.
Strategic cooperation with supply chain partners, and jointly develop high-end special material products and 5G markets.
Develop LCP material for high-end mobile projects.
Strive for product balance of different markets and end users.
To become the world’s top 5 CCL material and top 4 OEM’s for mass-lam service.
Utilizing internal and external capital in accordance to business scale expansion.
Enhance the recruitment and training of employees, implement successor plans, and create highly efficient and multi-function teams through the concept of sustainability.
Ultimating utilization rate of the Taiwan plant to accelerate the sales of foreign markets.
2017ITEQ CORPO�TION
CSR
Chapter 1
Company Governance
11
▲ Management Performance of past 3 years
Unit:Thousand NTD
2015 2016 2017
Revenue 19,077,278 19,681,638 21,214,333
Gross Margin Profit 2,374,641 2,866,558 3,099,677
Operating Income 1,117,025 1,588,217 1,752,441
Non-operating income & expenditure (48,469) 25,321 138,136
Net profit before tax 1,068,556 1,613,538 1,890,577
Current Net profit 600,054 951,958 1,244,702
Earnings per share 1.92 3.13 4.11
▲ Net worth, earnings, dividends, and market price per common share
Unit:Thousand NTD
Year Items 2015 2016 2017
Market Price per
Share
Highest 27.2 36.25 75.50
Lowest 16.05 21.20 33.30
Average 22.44 30.58 50.55
Net Worth per Share
Before Distribution 22.64 22.81 24.05
After Distribution 21.07 20.31 20.95
Dividends per Share
Weighted Average Shares (Thousand Shares) 313,045 303,755 302,957
DividendPerShare
Before Adjusted 1.92 3.13 4.11
After Adjusted 1.92 3.13 4.11
Dividends per Share Cash Dividend 1.6 2.50 3.10
Return onInvestment
Price/Earnings Ratio 11.69 9.77 12.30
Price/Dividend Ratio 14.03 12.23 16.31
Cash Dividend Yield 7.13 8.18 6.13
1.4.2 Government Financial Subsidy
Technology innovation is the core of ITEQ's competitiveness. We applied for
R&D Investment Deduction according to the industries innovation regulations.
▲ Investment Tax Credit by Year
Unit: NTD
2015 2016 2017
Tax Credit by Year(Declared)(I) 10,907,154 11,578,783 12,816,872
Accumulated Prior Year's Tax Credit(II) 0 0 0
Scheduled Reduction tax and Actual Reduction by Year(III)
9,820,746 11,578,783 12,816,872
Unreduced Offset Against Business Tax Payable (I)-(II)-(III)
1,086,408 0 0
Except application for industry R&D laws, the Company received the “A+
Industrial Innovative R&D Program” grant from Ministry of Economic Affairs
for pioneering technology, the forward plan for the development of innovative
and high-end technologies. The grant is scheduled for 2015-2018.
▲ 2015-2018 Subsidy
Unit: NTD
The“A+ Industrial Innovative R&D Program”grant
2015 2016 2017 2018
First Phase Payment 3,938,000 9,352,000 7,554,000 6,449,000
Second Phase Payment - 9,353,000 7,554,000 -
Total 3,938,000 18,705,000 15,108,000 6,449,000
2017ITEQ CORPO�TION
CSR
Chapter 1
Company Governance
12
1.4.3 Technology Excellence
Our aim is not only to become professionals in laminate production, but expert
manufacturers in electronic component parts. We seek excellence quality to
fulfill our customer's requirements, which is why the company's investment in
employee training and R&D development is a continuous affair. Every year, a
significant sum is poured in R&D as well as human resources, with lucrative
results. New product roadmap of ITEQ Corporation is not focusing on high-
end Low Loss materials, Automotive, or Smartphone, but also on specific
requirements of end users of each market for short and long-term products.
For example, high end Server and Switcher request 200gbps now and ITEQ have
developed 400gbps for next generation in 2017. In Automotive applications,
we also provide halogen free materials of Hi-voltage and CAF enhancement for
Hybrid and Electric Vehicles.
In 2017, ITEQ launched micro wave material for high frequency application with
ultra low insertion in order to meet 5G standards. In flexible materials, we also
put efforts for specific and high-end applications.
Meanwhile, ITEQ cooperates with customers for new materials and
subcontracting for mutual niche.
▲ R&D Performances of Recent Years
High Tg HDI halogen free laminate
Low Transmission Loss Halogen free laminate
High Tg Low transmission loss halogen free laminate
Reliable automotive laminate
Ultra-thin Coverlay & base materials
Heat Dissipation laminate
Low loss substrate and pure resin bonding sheet
Ultra low loss Coverlay
Mid Tg Low Dk Halogen free HDI material
High Tg Low Loss Halogen free Server materials
Mid Tg Mid Loss Halogen free Sever materials
High Tg Low Dk Halogen free HDI materials
High Tg Mid Loss Halogen free Server materials
Mid Tg Low Loss Halogen free Server materials
High Tg Low CTE laminate
High Tg thick copper laminate
Ultra low loss Halogen free material
High frequency material for Antenna application
High flexural strength and hi-Tg cover lay
Hi-Tg halogen free material for Super fine line
Low SKEW material
Hi Tg and reliablility for Automotive
LCP for FCCL
Super thin and flex FCCL and cover lay
Hi-Tg low loss cover lay and prepreg
Non-adhsive low loss laminate
Although the PC, NB, smart phones and tablet market has gradually saturated
but with the rising popularity of portable devices, the demand for servers, , net-
work communication facilities, storage devices from Cloud computation, IoT
has increased. The support systems of man-less automotives, automotive elec-
tronics will become the future trend. Communication and automotive products
have the potential to provide the company with renewed operation momentum
and is one of the Company's important R&D goals.
2017ITEQ CORPO�TION
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Chapter 1
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13
1.5 Responsibilities of ITEQ
1.5.1 The risks and challenges of climate change
The effects of climate change have presented the world with a serious
challenge. As a CSR oriented enterprise, ITEQ acts in environmental protection
is our response to such challenge. For information and performance indicators
of relevant environment management policies, please refer to the “Sustainable
Environment Management” chapter of this report.
1.5.2 Legal Compliance
The Law Department is responsible for the management of legal compliance at
ITEQ. In 2017, we saw no violations in terms of products, employees and social
issues. However, in 2017, the Hsinchu Environmental Protection Bureau ran tests
on the Company's plants and implemented fines according to Water pollution
Act., waste disposal Act, , Air Pollution Prevention laws and Toxic chemicals
management Act..
▲ 2017 Environmental Law violations
Unit:NTD
Reason Fine Follow-up Actions
Copper chloride dropped in life waste
water and pollute clean water area.31,500
Educating supplier, subcontractor, and
employees for waste transportation.
Waste list is not comparable as stock
area.6,000
Enhance remarks of waste areas and keep
stock organizational. After approved
by environmental evaluation, we will
implement waste change applications.
C-0301 waste liquid <60℃ is over 10%
base on Waste Clean Plan.60,000
Enhance the awareness of people in
charge to monitor control range.
Raw materials of EMS M01 in Fixed air
pollution are not listed in approval list.100,000
A f t e r a p p r o v e d b y e n v i r o n m e n t a l
evaluation, we will apply new approval list.
Specific management person of toxic
chemicals is not changed after resigning.60,000
New person have to be updated within 15
days after changing day.
2017ITEQ CORPO�TION
CSR
Chapter 2
Stakeholder Engagement
14
Stakeholder Engagement
2.1 Communication with Stakeholders
2.2 Critical Issues
Stakeholder Engagement
2.1 Communication with Stakeholders
ITEQ refers to stakeholders' ideas and needs when managing key
operations. Through daily interaction with our stakeholders, we identify
major stakeholders based on dependency, responsibility, influence,
multiple views, and degree of concern and classify them into investors,
competent authorities, clients, suppliers, communities, employees, and
banks. To understand our stakeholders' issues of concern and feedback,
we have a well-established communication system and provide the
contact information on our website. The following table shows the
channel, frequency and issues of communication with stakeholders.
▲ Channel, Frequency and Issues of Communication with Stakeholders
Stakeholder Channel of Communication
Frequency of Communication Issue
Investors (Shareholders)
◆ Annual shareholders' meeting
◆ Publication of quarterly financial statements/annual report in accordance with the regulations
◆ Reply to inquiries or needs by phone or email
◆ Important disclosures on ITEQ's website
◆ Once a year
◆ Four times a year
◆ From time to time, at any time
◆ From time to time, at any time
◆ Corporate governance
◆ Business strategy and sustainable development
◆ Finance and profitability
◆ Technology R&D and innovation
◆ Information disclosure and transparency
◆ Technology R&D and innovationInvestors
(Board of Directors)
◆ Board of Directors
◆ Audit report
◆ Annual Statement on Internal Control
◆ Remuneration Committee
◆ Six times in 2017
◆ On a regular basis
◆ On a regular basis
◆ Four times in 2017
2017ITEQ CORPO�TION
CSR
Chapter 2
Stakeholder Engagement
15
Stakeholder Channel of Communication Frequency of Communication Issue
Competent Authorities
◆ Official documents
◆ Reply to inquiries of the competent authority and supplementaries
◆ Important disclosures and related reports in accordance with the regulations of the competent authority
◆ From time to time
◆ From time to time
◆ From time to time
◆ Compliance ◆ GHG management ◆ Energy/resource
management
Clients
◆ Client audit
◆ Business meetings
◆ Customer satisfaction survey
◆ Technology seminars
◆ CSR audit
◆ On a regular basis
◆ From time to time
◆ On a regular basis
◆ From time to time
◆ On a regular basis
◆ Business integrity ◆ Environmental pollution
control ◆ Product quality ◆ Information security ◆ Customer relations
Suppliers
◆ Supplier regular meetings
◆ Regular audit, evaluation, and counseling
◆ Supplier compliant system
◆ Technology seminars
◆ Project spread out
◆ Supplier training
◆ On a regular basis
◆ On a regular basis
◆ From time to time, continuously
◆ From time to time
◆ From time to time
◆ On a regular basis
◆ Corporate governance ◆ Supplier chain
management ◆ Finance and profitability ◆ Information security ◆ Information disclosure and
transparency
Communities
◆ ITEQ's website
◆ Supplier gatherings
◆ Community activities
◆ From time to time
◆ From time to time
◆ From time to time
◆ Community participation and feedback
◆ Compliance ◆ Environmental pollution
control
Stakeholder Channel of Communication Frequency of Communication Issue
Employees
◆ Direct supervisors
◆ Responsible person of Human Resources Department
◆ ITEQ's website
◆ Bulletin boards
◆ Feedback mailbox
◆ Employee forums/regular labor/management forums
◆ Monthly meetings
◆ Employee complaint system
◆ Employee Welfare Committee and clubs
◆ Activities
◆ Training programs and policy promotion meetings
◆ From time to time, at any time
◆ From time to time, at any time
◆ From time to time
◆ From time to time
◆ From time to time
◆ From time to time/quarterly
◆ On a regular basis
◆ From time to time, at any time
◆ From time to time
◆ From time to time
◆ From time to time
◆ Labor/management relations and employee care
◆ Occupational safety and health care
◆ Compliance ◆ Human rights ◆ Corporate image ◆ Employee career
development ◆ Employee benefits
Banks
◆ Business meetings
◆ Customer satisfaction survey
◆ From time to time
◆ From time to time
◆ Business strategy and sustainable development
◆ Finance and profitability ◆ Technology R&D and
innovation ◆ Information disclosure and
transparency
2.2 Identifying Critical Issues
This year, ITEQ published the first CSR report. We evaluated critical aspects
and boundaries in line with sustainability context, materiality, completeness,
and stakeholder Inclusiveness. The procedures for evaluating materiality are as
follows:
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▲ Identification
Through internal discussion and expert opinions, CSR Task Force identified 36
issues in terms of economy, environment, and society based on characteristics
of the industry, international trends, and peer development; then a survey was
made for all colleagues to fill out based on their interaction with stakeholders.
A total of 15 valid questionnaires were retrieved and used in the analysis of
material issues of this Report.
▲ Prioritization
The retrieved questionnaires were used to compile the degree of stakeholder
concern based on the weight of each stakeholder, namely the combination
of the economic, environmental, and social impact on ITEQ and the impact of
ITEQ on stakeholders; meanwhile, internal management grade the impact of 36
issues on the economy, environment, and society. At last, the degree of concern
and the degree of impact of each issue are shown in a matrix to screen material
issues in 2017, as shown in the table below.
▲ Analysis of Material Issues
Degree of Impact on Economy, Environment, and society
Deg
ree of Stakehold
er Co
ncern
▲ 2017 ITEQ Material/Medium/ General Issues
Economic Performance
Procurement and Supplier Management
Materials Management
Energy Management and GHG Emissions
Chemicals Management
Air Pollution/Emissions
Effluents and Waste
Nontoxic Products
R&D and Patents
Environmental Compliance
Total Environmental Expenditure
Environmental Grievance Mechanisms
Product Compliance
Labor/Management Relations
Training and Education
Social Compliance
Customer Satisfaction
Marketing Communications
Minimum Wage
Water Management
Transportation
Occupational Health and Safety
Diversity and Equal Opportunity
Forced or Compulsory Labor
Anti-corruption
Public Policy
Anti-competitive Behavior
Grievance Mechanisms for Impacts on Society
Customer Privacy
Labor/Management Relations
Equal Remuneration for Women and Men
Labor Practices Grievance Mechanisms
Non-discrimination
Freedom of Association and Collective Bargaining
Human Rights Grievance Mechanisms
Local Communities
2017 ITEQ Material Issues
2017 ITEQ Medium Issues
2017 ITEQ General Issues
Economy
Environment
Economy
Environment
Society
Society
Customer Service
Society
Human Rights
Human Rights
Labor Practices
Labor Practices
Labor Practices
Customer Service
▲ Validation
After material issues were validated, we further identified the aspect of each issue and set up the boundary of this Report based on the impact of the inside and outside aspect; corresponding chapters were also provided to ensure that information of stakeholder concern was fully disclosed.
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▲ 2017 Material Issues and Boundaries and Corresponding Chapters
Material Issue Inside ITEQ
Outside ITEQG4 Material Aspect Corresponding
ChapterClient Supplier Community
Economic Performance ● ● ● Economic Performance
Business Performance
Procurement and Supplier Management ● ●
Procurement Practices/Supplier Assessment (Note)
Supplier Chain Management
Chemicals Management ● ● - Chemicals
Management
Air Pollution/Emissions ● ● EmissionsPollution and Emission Management
Effluents and Waste ● ● Effluents and Waste
Pollution and Emission Management
Nontoxic Products ● ● ● Customer Health and Safety
Supplier Chain Management
R & D and Patents ● ● - Business Performance
Environmental Compliance ● ● ● Environmental
Compliance
Responsible ITEQOccupational Safety and Health
Product Compliance ● ● ● Product Compliance
Responsible ITEQSupplier Chain
Labor/Management Relations ●
Labor/Management Relations
Employee Care
Training and Education ● Training and Education
Employee Training and Promotion
Material Issue Inside ITEQ
Outside ITEQG4 Material Aspect Corresponding
ChapterClient Supplier Community
Social Compliance ● ● ● Social ComplianceResponsible ITEQOccupational Safety and Health
Customer Satisfaction ● ● Product and Service Labeling
Customer Service and Management
Marketing Communications ● ● Marketing
CommunicationsCustomer Service and Management
Note: Supplier Environmental Assessment, Supplier Assessment for Labor Practices, Supplier Human Rights Assessment, and Supplier Assessment for Impacts on Society
▲ Review
After this Report was complied, CSR Task Force Team reviewed this Report to ensure that the disclosures were properly and faithfully presented. The identified material issues and stakeholders' feedback will serve as the reference to the next year's CSR report.
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Supply ChainManagement and Customer Service3.1 Supply Chain Management
3.2 Customer Service and Management
Supply Chain Management and Customer Service
Completed the auditing and evaluation of CSR for 14 venders in 2017.
The Top 10 largest clients of all expressed their satisfaction according to satisfactory survey of 2017.
3.1 Supply Chain Management
3.1.1 Local Procurement
ITEQ's suppliers consist of well-known manufacturers at home and
abroad with a considerable degree of quality. In addition to maintaining
a constant good relationship with each supplier, we have actively
developed new sources of purchase to ensure sufficient materials. To
save costs, control delivery, and reduce carbon emissions arising from
transport, we also continuously promote local procurement and increase
domestic jobs.. In 2017, local procurement of raw materials accounted
for 96.64% which increases 18.5% compared to 2016. and all of our
engineering materials and supplies were sourced from local suppliers;
part of technology is controlled by foreign companies, so the percentage
of equipment sourced from local suppliers was relatively low and
achieved 82%. Overall, the purchase volume of our major raw materials,
namely copper foil, glass cloth, and chemicals (such as epoxy) was2,762
tons, 18,170,000 meters, and 7,099 tons in 2017, respectively.
POINT
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▲ Use of Major Materials
Type of Material Unit 2017 Purchase Volume
Copper Foil kg 2,762,304
Fiberglass Cloth m 18,170,503
Chemicals kg 7,098,937
▲ Major Suppliers and Local Procurement
Type of Supplier Raw Materials Engineering Materials Supplies Equipment
Number of Suppliers 97 37 250 31
Transaction Amount (%) 93.4% 2.5% 1.6% 2.5%
Local and Overseas Procurement (%)
Local 96.7% 100% 100% 93.2%
Overseas 3.3% 0 0 6.8%
3.1.2 Supplier CSR Risk Management
ITEQ is responsible for environmental and social protection and extends this
responsibility to its supplier chain. For a long time, we have set up a complete
supplier management system and request all of our suppliers to comply with
general ethics, integrity and accountability in addition to quality assurance,
while meeting the regulations with regard to environmental protection in terms
of products and operations, so as to fulfill the corporate social responsibility.
▲ Supplier Review, Evaluation and Audit
To select and manage suppliers appropriately, we have set up the procedures
for supplier management, which request major raw material suppliers to
pass review, evaluation and audit, to control risks and ensure sustainable
management. In terms of CSR risk assessment of suppliers, we have included the
existing supplier evaluation and audit system, which consists of environmental
substance management, plant environment management, occupational health
and safety, labor, and ethics and morality, in line with Electronic Industry
Citizenship Coalition (EICC).
▲ Figure Procedures for Supplier Management
New Supplier Review
◆ Understand information on a supplier’s products and plants, including:
◆ Basic information ◆ Risk and cost
assessment◆ Quality and
environmental substance survey
◆ Certificate of non-use of environmental substances
◆ ICP test certificate ◆ SDS or bill of material
◆ Determine the evaluation method; raw materials are evaluated in accordance with the Procedures for New Raw Material Evaluation, including contracted orders, design and development, procurement/out-sourcing, production, customer feedback, and CSR.
◆ Qualified suppliers are included in the qualified supplier roster.
◆ Qualified suppliers are required to participate in the quarterly audit and draft the annual evaluation plan and supplier quality system development to ensure quality and reduce CSR risks.
Evaluation Registration and Regular Audit
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▲ CSR Audit and Evaluation
Aspect Evaluation (Summary)
◆ Environmental Substance Management
Environmental training planning Environmental substance change management
Package material management Internal audit
Hazardous substance test Test reports
◆ Plant Environment Management
Environmental management policies and objectives Proof of discharge permits
Emergency response to chemical leakage
Requirements for environmental management of suppliers
◆ Occupational Health and Safety
Occupational health and safety policies and objectives
Training plans for occupational health and safety
Hazard monitoring and health and safety inspection
Safety training and personal protection
Statutory safety permit for special equipment
Legal identification, updating and communication
◆ LaborLabor and employee policies Working hour record system
Labor contracts Employee complaint system
◆ Ethics and Morality
Integrity and anti-bribery regulations
Protection of intellectual property rights
Measures for fair trade Whistleblower protection mechanisms
The Quality Assurance Center will call the audit team to carry out the annual
supplier evaluation every year. The audit team consists of members from quality
assurance, manufacturing engineering, manufacturing, and procurement as well
as other departments whenever necessary. Normal procurement is granted if
the audit score reaches 80 or above (Level B or above); corrective and preventive
measures are provided for suppliers for improvement if the audit score is more
than 70 but less than 80 (Level C); procurement is suspended if the audit score
is less than 70 (Level D) and such suppliers will be removed from the qualified
supplier roster and re-evaluated after improvement in accordance with the
procedures for new supplier evaluation. If suppliers are evaluated as Class D, we
might allow to buy specially in order to not losing material supplements. ITEQ
will audit Class D every year。 In 2017, ITEQ did not have any new raw material
supplier and completed the audit of existing 15 suppliers in accordance with the
annual audit plan; the result of the audit reported qualified (Level B or above);
in addition, 25 of the 14 suppliers completed the CSR evaluation, accounting for
93% of the total suppliers audited.
▲ Conflict Mineral Management
The mining industry of Democratic Republic of the Congo (DRC) is controlled
by some interest groups. The conflicts of interests result in armed conflicts and
violations of human rights in DRC and its neighboring countries. ITEQ prohibits
the use of conflict minerals, including but not limited to cassiterite, wolframite,
coltan, gold and its derivatives, particularly Au, Ta, Sn, and W, and requests
suppliers and the supply chain to fully understand this information and report
any use of conflict minerals. We have requested our raw material suppliers to
prohibit the use of conflicting minerals and provide the declaration/guarantee
of conflict-free minerals.
3.1.3 Control of Hazardous Substances
The PCB industry has recently responded to an increasing need of light, thin,
and multi-function products as well as environmental protection, leading to
the large demand for flexible printed boards and IC boards and the pursuit
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of environmental protection. With popular applications of Big Data, cloud
computing, and Internet of Things, there are huge growth and need of ultra-low
loss laminate for high frequency communication and new low-loss one. ITEQ
has insisted on green procurement for many years by investing in the research
and development of green laminates; considering various impacts of product
lifecycle on environment, we select raw materials that bring low threats to
human bodies and the environment and pay close attention to the future trends
of environmental protection as a member of the green supply chain.
▲ Hazardous Substance Management Policy and System
As electronic products change every day, clients or international regulations
become stricter with the requirements for hazardous substances. To manage
hazardous substances efficiently and systemically, ITEQ has set up the hazardous
substance management system in accordance with QC080000 (IECQ HSPM) and
the principle of Plan-Do-Check-Action (PDCA) to collect and pay attention to
the regulations of green products and document all management procedures
and the list of the controlled hazardous substances, so as to ensure effective
planning, operation, and supervision that meets customers' requirements.
▲ ITEQ's Hazardous Substances Free (HSF) Policy
◆ Abide the regulations of environmental protection.
◆ Total involvement of all members.
◆ Total customer satisfaction.
◆ Thorough implementation of the system.
◆ Optimize green environment.
▲ Figure Hazardous Substance Management
Research and Development
.Collect requirements of clients
and HSF
.Design the degree of HSF compliance
.Control design elements and impacts in accordance the list of HSF material
Procurement
Delivery
.Review a capacity for fulfilling contractual requirements
.Evaluate and audit the use of environmental substances
.Evaluate and accept HSF
materials and package materials
.Prepare for related documents based on customers’ requirements
.Handle and review customer complaints and returned purchases
.Manage manufacturing conditions and protect equipment and tools from pollution
.Distinguish and mark qualified products from unqualified ones
.Evaluate and control corrective measures for unqualified products
Manufacturing
▲ Hazardous Substance Management
Currently, our products have met international regulations of environmental
protection, such as EU RoHS, SONY SS-00259, EC Regulation concerning
Registration, Evaluation, Authorization and Restriction of Chemicals (REACH),
halogen-free and arsenic-free regulations. The Quality Assurance Department
will collect and compile international regulations and customers' requirements
on a regular basis to update the list of the controlled substances and acceptance
criteria. In 2017, ITEQ controlled hazardous substances according to different
restrictions and had 36 hazard-free substances, 11 restricted substances, and
174 substances of very high concern (SVHC) under REACH.
ITEQ reviews the HSF data in accordance with the requirements of the
environmental substance control standards. The Procurement Department
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requests suppliers to provide the guarantee of non-use of hazardous substances
and related test data, such as a test report issued by a third-party notary, an
ingredient table, or safety data sheet (SDS), for the review of R&D, quality
assurance and occupational safety and health departments before recognition
of parts and establishment of the list of qualified material numbers. After
production, products will be sampled for test by a third-party laboratory; the
result of the test will then be recorded in the test report to fully control product
compliance. Through the above strict control, no violation of regulations
with regard to product health and safety or the principle of voluntariness was
reported in 2017.
▲ Figure Procedures for Controlling Hazardous Substances
▲ Figure Hazardous Substance Test List
▲ Product Labeling Management
All of the substrates produced by ITEQ will pass the UL flammability certification
and be marked the fire-proof level of 94V-0. Related labels are also affixed to
the packages for identification. In addition, resin powder and glass fiber cloth
produced in the process of processing will stimulate the throat, skin and eyes
when inhaled or contacting human bodies and further harm health. We have
fully informed our clients that they shall take necessary protective measures
and precautions to protect customers. In 2017, all of our products were labeled
in accordance with customers' requirements and no violation of labeling
regulations was reported.
Product Design, New Material Recognition, Raw Material Selection
HSF Data Maintenance
Raw Materials Meeting HSF Requirements (Resin/Chemical Materials, Copper Foil/Aluminum Plate, Glass Cloth, Subsidiary Materials)
Documents Required for Procurement of Hazardous-free Materials:
Guarantee of non-use of hazardous substances and product warrantee Test dataMSDSRequest/Notice of Engineering Change in case of any change
RoHS2.0
鹵素(F)
鹵素(Cl) 鹵素(Br) 鹵素(I)
PFOS PFOA銻
(含三氧化二銻)
PVC TBBPA鈹/
氧化鈹HBCDD
(RoHS 2)
鄰苯二甲酸鹽類10項(RoHS 2)
(DIBP/DNHP/BBP/DEHP/DIDP/DINP/DNOP/DBP/D
MEP/DIPP/DNPP)
有機錫(TBT, TBTO, TPT,DBT, DOT, DBB)
富馬酸二甲酯(DMF)
砷
IT158 BS/TC
IT-180 BS/TC
IT-180A BS/TC
IT-180I BS/TC
IT-189 BS/TC
IT-168G BS/TC
IT-168G2 BS/TC
IT-170GRA1 BS/TC
IT-170GLE BS/TC
IT-258GA3 BS/TC
IT-150G BS/TC,IT-150GL1 BS/TC
IT-150GS BS/TC
IT-150G2 BS/TC
IT-200LK BS/TC
IT-150DA BS/TC,IT-150DASE BS/TC
IT-968 BS/TC,IT-968SE BS/TC
IT-800GLE BS/TC
IT-689G BS/TC
IT-180N BS
IT-859GTABS
IT-859GTA-【銅+鋁】
IT-180GN BS
2017年度有害物質委外測試調查表 【檢測清單2017/07/10】
品名
2017 Hazardous Substance Test List (Test List 2017/07/10)
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3.2 Customer Service and Management
Upholding the customer-oriented business philosophy, ITEQ maintains a stable
and good relationship with customers, understands customers' requirements,
and adjusts the operations based on their needs. We continuously carry out
audits and make improvements up to customers' requirements to make profits
and achieve a win-win situation. In addition to quality assurance and after-sales
service, we market and sell products in compliance with laws and regulations
with regard to environmental protection.
3.2.1 Customer Satisfaction
ITEQ's goal is to provide quality products and services for major clients and
develop high-grade special materials with our strategic partners. To achieve
this goal, we attach a great importance to customer satisfaction. Every year,
ITEQ carries out the customer satisfaction survey covering delivery, technology,
quality, improvement in customer complaints, provision of high-grade
materials, and hazardous substance compliance. After compiling and analyzing
satisfaction indexes, the responsible department submits a report to the
executive meeting for review. For unqualified items, the responsible department
helps identify the causes based on the interview with clients and information on
supplier evaluation or return of purchase provided by QA to verify the result of
the evaluation.
In 2017, the average score of our top 10 clients reached Level B or above (2.5
or above) and reported “satisfied”. For items scored Level C or below (2.5 or
below), the responsible departments were required to provide corrective and
preventive measures. As of today, all of the items have been closed.
▲ Items Scored Level C or below in 2017
Item Main Cause Countermeasure Handling Progress
Delivery ◆ To o m a n y s p e c a n d
m a k e s c r o w d e d production schedule。
◆ Review stock by Sales and production team. Closed
Quality ◆ Quality claims
are:Input claim: 48%、Appearance: 24%。
◆ We review and analyze root causes at 9am and 16pm every day.
Closed
Technical service ◆ Late reply for technical reports
◆ I n f o r m c u s t o m e r s i n advance if we can not reply immediately.
Closed
Poor supports for high end materials
◆ Long lead time for new materials
◆ C o n f i r m s t a c k- u p w i t h customer to stock. Closed
Reply improvement of claims
◆ L e a d t i m e o f n e w materials is too long.Corrective actions is over time.
◆ Customer service replies to clients within 72 hours by Email.
◆ C o r r e c t i v e a c t i o n s : replacement within 24 hours and first investigation within 48 hours.
Closed
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▲ Result of 2017 Domestic Customer Satisfaction Survey
▲ Result of 2017 Export Customer Satisfaction Survey
3.2.2 Customer Complaint Handling and Confidential Information Protection
Improvement in customer complaints is one of the keys to increasing customer satisfaction. We have set
up the customer complaint system for customers to make complaints via ITEQ's website, telephone and
email ([email protected]) at any time. We will handle and analyze customer complaints immediately
upon receipt and call a review meeting to propose specific countermeasures against similar issues; in
addition, the number of customer complaints has been included in our key performance indicators (KPI).
In the annual quality review meeting, we will calculate the number of customer complaints and conduct
an analysis based on the cause of abnormality and the type of clients for the next year's goal of quality
improvement
In terms of protection of confidential information, we have entered into confidentiality agreements with our
clients and have set up the regulations governing information security to ensure data, system, equipment
and network security. In 2017, no violation of customer privacy or loss of customer data was reported.
▲ ITEQ's Focus on Information Security Control
Delivery Service
Technical Service
Quality
Improvement in Customer Complaints
Provision of High-grade Materials
HSF Compliance
Delivery Service
Technical Service
Quality
Improvement in Customer Complaints
Provision of High-grade Materials
HSF Compliance
.Each business supervisor shall supervise the information security of employees
.The new employee training shall be organized quarterly to promote information security
.Safety assessment and evaluation of information-related duties and work shall be carried out
Employee Training
.Copy and use software in accordance with applicable laws or contracts and set up the software management system
.Publish information via Internet and Global Information Network and implement the data safety level evaluation
.Confidential data and documents shall not be sent by e-mail or in other electronic ways
Computer/Network Security
.Set up the regulations governing system access and authorization
.Establish the system user registration system and strengthen user password management
.Without approval, no data shall be downloaded and carried via discs, pen drivers, portable hard drives or other electronic equipment
System Access Control
.Set up the classifications of information assets, owners, and security levels
.Establish the standards for classification of information security levels and corresponding protective measures
.Establish the abnormality reporting mechanism and carry out investigation, analysis, and review of abnormal events as the basis for future prevention
Information Asset Security
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Sustainable Environment Management4.1 Climate Change and Energy Management
4.2 Chemicals Management
4.3 Pollution and Emission Management
4.4 Environmental Performance
Sustainable Environment Management
RTO reaches 95% for new energy saving equipment of
Xinpu plant.
Energy usages reduce 4.1% for prepreg and copper foil laminate.
CO2 reduces 1.6% for prepreg and copper foil laminate.
Gain 4 diesel car autonomy management service marks, 2 of them were of the A-1 band.
Industrial waste was reduced 16.78% in 2017 compared to 2016.
Environment Protection costs and investment:24,175 (thousands)
4.1 Climate Change and Energy Management
Climate change has become one of the important issues in the 21st
century, particularly extreme weather, floods, and droughts arising
from climate change in recent years, causing government agencies,
enterprises, and private organizations to take mitigation and adaptive
measures more actively. Since its establishment, ITEQ has considered the
low-carbon design and has implemented energy management in the
operation to reduce greenhouse gas (GHG) emissions.
POINT
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4.1.1 Management Policies and Objectives
ITEQ planned the Xinpu Plant in accordance with the Directions for Promoting
Green Factory Labels formulated by Industrial Development Bureau, Ministry of
Economic Affairs and promoted energy conservation and carbon reduction in
aspects of infrastructure (hardware) and operations (software)
Replacing heavy oil by natural gas, the plant recovers exhaust of the
regenerative thermal oxidizer (RTO) to reduce the GHG emissions and
maximizes energy conservation and carbon reduction using the equipment and
measures specified in the following table.
In terms of software, we introduce the environmental management system
(ISO14001) to continuously follow up and improve the use of energy and
resources, report the consumption of energy and the action plans for energy
conservation to Bureau of Energy, Ministry of Economic Affairs every year in
accordance with Energy Administration Act, and announce the Regulations
Governing Water and Electricity Conservation in the hope of achieving energy
conservation and carbon reduction from daily operations.
▲ Energy Conservation Equipment and Measures in Xinpu Plant
Energy ConservedCarbon
Reduced (CO2e ton/
year)
Electricity (1000 kWh/
year)
Fuel (l/year)
◆ Variable-frequency exhaust windmills 36.00 - 19.30
◆ Shortened exhaust ducts 7.46 - 4.00
◆ High-efficiency motors 88.00 - 47.17
◆ Indoor air-conditioning temperature at 27℃ or below 17.86 - 9.57
◆ Low-consumption LED lighting 180.00 - 96.48
◆ Natural lighting, reducing the use of lights 10.80 - 5.79
◆ Variable-frequency air-conditioning water chillers 453.00 - 242.81
◆ Controlled lighting at night and on holidays 36.00 - 19.30
Energy ConservedCarbon
Reduced (CO2e ton/
year)
Electricity (1000 kWh/
year)
Fuel (l/year)
◆ Rainwater harvest and water supply and drainage systems by way of gravity flow 7.30 - 3.91
◆ Automated production lines, reducing fuel consumption of stackers and power consumption of general lighting
4.81 875 2068.58
◆ Concentrated office space, reducing use of air conditioning and lighting 180.00 - 96.48
◆ Loop and partial pressure design of air compressor piping, reducing pressure loss 30.96 - 16.59
◆ Flexible use of cooling fans at the outdoor wet-bulb temperature in winter 39.60 - 21.23
The regenerative thermal oxidizer (RTO) takes advantage of the heat storage of
ceramic materials to repeatedly recover up to 95% of waste heat produced from
incineration. Powered by natural gas, RTO is an efficient and low-consumption
incineration facility.
▲ RTO Operation
Waste Heat Recovery:Heat Transfer Oil Boiler
RTO
Source: VOC
Burning Windmill
800℃
1 million Kcal High-temperature Damper
200℃ 250℃
Waste Heat Recovery Boiler
小於<350℃
1. Boiler under light load originally set up in the plant
Supply 250℃ heat transfer oil
STACK
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4.1.2 Energy Consumption and GHG Emissions
Electricity is the main energy used by ITEQ, followed by natural gas used by
boilers and RTOs, gasoline used by business vehicles and transport vehicles,
and diesel fuel used by stackers. In 2016, the total energy consumed was
166,117,650MJ; the direct GHG emissions (Scope 1) totaled 5,105.4 CO2e tons;
and the indirect GHG emissions (Scope 2) totaled 11,024.9 CO2e tons. Due to
the increase in output, the total energy consumed and GHG emissions in 2017
decreased compared to those in 2016.
▲ Energy Consumption and GHG Emissions over the Years
2015 2016 2017
Energy Consumed
GHG Emissions (Note 3)
Energy Consumed
GHG Emissions (Note 3)
Energy Consumed
GHG Emissions (Note 3)
Natural Gas
2,455,500 cubic meters
5,132.0 CO2e tons
2,580,800 cubic meters
5,393.9 CO2e tons
2,357,600cubic meters
4,927.4CO2e tons
Diesel Fuel -(Note 1) -(Note 1) 68,041.40 l 189.2 CO2e
tons 64,037.20 l 178.0 CO2e tons
Electricity 17,942,400 kWh 9,473.6 CO2e tons 20,432,000 kWh 10,805.5 CO2e
tons 20,841,200kWh 11,024.9 CO2e tons
Total (Note 2) 157,118,827MJ 14,605.6 CO2e
tons (Note 1) 173,195,798MJ 16,391.6 CO2e tons 166,117,650MJ 16,130.40 CO2e
tons
Note:(1) The consumption of diesel fuel is calculated since 2016, so there is no data available before 2015.
(2)The consumption of gasoline is excluded from energy consumed and GHG emissions.(3) GHG emission factors are based on the electricity emission factors announced by Hsinchu
Science Park Bureau, Ministry of Science and Technology and Bureau of Energy, Ministry of Economic Affairs.
(4)Unit:one electronic = 3.6 millions joule. 1 cube meter gas = 37.26 millions joule
ITEQ's main manufacturing processes are divided into the manufacturing
process of prepreg (PP) and that of copper clad laminate (CCL). As the unit of
output used by PP is different from that used by CCL, we calculate the monthly
density of energy based on each unit of output, which is one of the performance
indicators used to follow up the efficiency of energy. In 2017, Capacity of
preperg increased 5.1%. Although energy usage increased, concentration
degree declined 3.4~13.8%. Capacity of Copper Foil Laminate reduce 11.7%
and energy concentration increased 1.6~6.6%. The main reason is the high-
end products has higher share that increases manufacture complexity so
energy usage is higher as well compared to 2016. In the near future, we will
implement all energy saving actions like purchasing high efficiency & low
energy utilizations equipment. According to weather and demand, we adjust
air-conditioner and temperature in order to reduce energy concentration.
▲ Density of Energy over the Years
2015 2016 2017Change (%)
Compared with the Previous Year
Prepreg (PP)
Output (meter) 13,216,000 16,380,400 17,214,300 5.1%
Electricity (kWh/meter) 0.510 0.435 0.420 -3.4%
Natural Gas (cubic meter/meter) 0.109 0.087 0.075 -13.8%
Copper Clad Laminate (CCL)
Output (piece) 3,037,900 3,961,600 3,498,900 -11.7%
Electricity (kWh/piece) 1.795 1.531 1.632 6.6%
Natural Gas (cubic meter/piece) 0.332 0.266 0.270 1.6%
Note: The annual data in the above table are calculated from the average density of energy per month. The consumption of energy is allocated to the manufacturing process of PP and that of CCL by 55% and 40% respectively.
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4.1.3 Measures for Energy Conservation and Carbon Reduction
In these two years, we promote energy saving plans, including upgrading iced
water equipment and air compressed machine.
▲ Energy Conservation Projects
We comply with governmental policy that we add new iced water equipment
and air compressed one. We choose high efficiency model to improve non-
efficiency old one.
Now we do not need to start overall when being low working rate.
◆ New iced water machine
Previous iced water machine New iced water machine
Compressed head model ◆ Single roasted ◆ Twin roasted
Main equipment ◆ Reduce ice efficiency only with full working rate
◆ Reduce working rate automatically base on request operations
Annual comparison
◆ 2017 & 2018 March ◆ Before:3179 degree /single day ◆ After:2921 degree/single day ◆ Electricity saving:8.1%
◆ New air compressed machine
item Before: 100HP+50HP After: add 150HP
Operation conditions
◆ The ages of previous machine is over 15 years and can not adjust automatically
◆ Higher efficiency set that can adjust automatically with variable frequency machine
Energy saving analysis
◆ 2017 variable frequency machine:operation rate is 70%
◆ Variable frequency machine: 200HP / average degree:119.36 degree
◆ 2018 new machine:operation rate is 50%Variable frequency machine:
average degree:74.6 degree
◆ Energy saving:37.5%
In addition, ITEQ also took the following electricity conservation measures in
daily operations:
◆ Turn off lights and powers of production equipment on weekends and holidays and
in non-working hours.
◆ Reduce lighting in public areas and on corridors; air conditioning and lighting in
restaurants and training classrooms are supplied when used.
◆ In summer, use curtains to reduce daylight; set the indoor air conditioning system at
27℃ and adjust in other areas based on the operational requirements.
◆ When the outdoor temperature is lower than 25℃ , the indoor air-conditioning
system shall be switched to the air supply system.
◆ Air compressors are microcomputer-controlled and adjusted based on the size of the
air load.
◆ New facilities featuring energy conservation shall be introduced.
4.2 Chemical Management
Chemicals, including flammable, highly volatile hazardous chemicals, are used
as solvents in the manufacturing processes of Prepreg (PP) and copper clad
laminate (CCL). Leakage or improper storage of hazardous chemicals will cause
serious safety and environmental pollution issues. As a result, ITEQ attaches a
great importance to chemical management.
4.2.1 Management Policies
In addition to the source control (see Hazardous Substance Control), ITEQ
has specially formulated the Regulations Governing Chemical Management
covering the clear procedures for purchase, storage, use, and disposal of
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We request receiving employees to wear personal protective outfits properly, review the conditions and labels of containers immediately upon unloading, and send chemicals to designated storage swiftly.
Chemicals shall be stored in places clear of any source of heat and direct sunlight; chemicals shall be stored with proper ventilation and emergency devices and clearly labeled; incompatible chemicals must be kept separately; controlled access is required.
We have set up the regulations with regard to the use of gaseous, liquid, and solid chemicals with a special focus on personal protective outfits of operators and their instructions.
We seek legitimate and competent suppliers in accordance with the Regulations of Waste Management to dispose of chemicals.
Receipt
Storage
Use
Disposal
chemicals to ensure the safety of employees and the plant and reduce
environmental hazards. In 2017, no serious leakage was reported.
4.2.2 Emergency Response Plan
In addition to daily management, ITEQ has formulated the Regulations of
Emergency Response to accidents, such as fires, explosions, and chemical
leakage, to respond to emergencies properly as planned. The procedures for
emergency response consist of four phases. The plant has a clear division of
powers and responsibilities and works closely with government agencies to
minimize possible damage and losses.
▲ Emergency Response Flowchart
Accident Detection/Identification
The on-site supervisor directs disaster relief
No
Announce emergency broadcast and mobilize the emergency response team
The chief commander continuously directs and hands over command after the chief commander of the government arrives and provides assistance
If residents are at risk, implement emergency evacuation and traffic control
Yes
Yes
Evacuation
First-phase Response
Determine whether the accident can be controlled immediately
Determine whether the accident has influence outside the plant
Determine whether the accident has influence outside the plant
Second-phase Response
Third-phase Response
The emergency response drill is carried out twice every year to ensure
the effectiveness of the emergency response mechanism and improve
employees' awareness of crises. In 2017, the chemical leakage drill was
carried out in June and December respectively. The results of drills were
reviewed and documented.
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4.3 Pollution and Emission Management
As a member of the PCB industry, ITEQ understands that people are highly
concerned about pollution arising from the industrial characteristics, such as
air pollution, waste, and wastewater. In addition to responding to stakeholders,
we must be responsible for the environment and society to achieve corporate
sustainability. Thus, we have set up management policies with regard to
pollution and emissions to be followed in the implementation and review of
pollution and emission management.
4.3.1 Management Policies and Objectives
In addition to complying with regulations with regard to environmental
protection and safety and health, our environmental safety policy aims to
reduce risks of employees and the environment caused by ITEQ or activities
with the following commitments:
1. Safety remind before urgent issues and sand table exercise
3. Wear on protection cloth and enter damage zone.
4. Finished urgent leakage and clean
2. Stuff wear on Class C protection cloth and toxic filter for training in order to protect self safety.
Compliance
Reducing Risk
Fulfilling Education
Consultation and Communication
Follow and comply with regulations with regard to environmental safety and other requirements and ensure environmental protection and occupational safety and health.
Implement environmental and hazardous risk management to control sources of pollution and reduce risks of personal safety and health.
Promote training activities with regard to environmental safety management to increase employees’ awareness of personal responsibility and participation.
Establish channels of consultation and communication to strengthen interaction with employees, suppliers, contractors, communities, and stakeholders in terms of environmental safety policies and related requirements.
Continuous Improvement
Set up corrective plans for pollution and disaster prevention and continuously enhance technology through an innovative approach to ensure the quality of the environment and safety and health.
We have set up the environmental management system (ISO14001) to
continuously and systematically improve our environmental performance
through the principle of PDCA (Plan-Do-Check-Act) and third-party certification.
We collect and identify laws and regulations and customers' requirements that
are applicable to the sources of impact on a regular basis, review aspects that
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have a possible impact on the environment, and evaluate the performance,
so as to set up the annual objectives, targets, and management plans. KPIs of
operations and activities are also established and supervised by responsible
departments and scored quarterly based on the management performance and
may be referred to in the performance evaluation and department rating.
▲ Implementation of Environmental Management System in 2017
Objective Target Progress
Comply with regulatory requirements and avoid air pollution
Improve the post-treatment discharge of RTO air pollution preventive equipment Completed
Avoid air pollution and impact on exhaust of other equipment
Complete installation of clean outlets and clear powder on a regular basis Completed
Avoid water source pollution Separate water supply piping of the etching chamber based on the type of water sources
Completed
4.3.2 Air Pollution Emissions
ITEQ has formulated the Regulations Governing Exhaust Treatment to prevent
gas emitted from the manufacturing process from being discharged without
proper treatment, leading to pollution; in addition, the third-party organization
is authorized to carry out the air pollutant emission test annually, report on
a regular basis and pay air pollution control fees in accordance with the Air
Pollution Control Act. ITEQ's main air pollutants include exhaust emitted from
manufacturing processes and from storage tanks.
▲ Air Pollution Emissions over the Years
Unit 2015 2016 2017
Sulfur Oxides Ton 10.84 24.87 55.97
Nitrogen Oxides Ton 5.88 6.22 5.77
Volatile Organic Substances Ton 36.03 53.52 162.96
Note: ITEQ never uses any substance that may destroy the ozone layer, so there was no related data in 2017.
In air pollution control of manufacture process, we use natural gas as fuel for
boiler. The process is to oxidize main pollution with high temperature to CO2
and water. The quality of waste air is much lower than governmental standards.
In the same time, we can recycle heat during the process that reduce fuel
demand and save energy. We set up 8 fixed tanks to reduce leakage issues.
In addition to fixed air pollutants, another main source of air pollution is mobile
pollutants. Although our transportation vehicles are merely used as business
vehicles and for transportation of products, we still join the diesel vehicle self-
managed fleet of the passenger and freight carriers in Hsinchu & Miaoli Air
Quality Purification Area by entering into the agreement, where we undertake
to set up a vehicle maintenance plan, carry out fuel self-management, organize
driver training, encourage public transportation or the car-pool, and participate
in regular tests to obtain self-managed labels based on the standards for
pollution, opacity and horsepower ratio. Till 2017 we gain the highest certificate,
A-1, for 2 diesel cars and A-3 and A-5 for 1 car.
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▲ Standards for Self-managed Labels
LevelStandards
Validity PeriodPollution Opacity Horsepower
Ratio
A-1 10% 0.3m-1 50%
1 year
A-2 15% 0.5m-1
45%A-3 20% 0.6m-1
A-4 25% 0.8m-1
A-5 30% 1.0m-1
A-6 Meet emission standards (available only in Hsinchu and Miaoli) 6 months
▲ Figure 5 ITEQ's Diesel Vehicle A-1 Labels
by the production department, waste is disposed of by legitimate contractors
authorized by Occupational Safety and Health Center in accordance with
applicable laws and regulations.
Subject to the provisions of the applicable laws and regulations, we implement
the reduction in general business waste through strict garbage classification,
non-use of disposable tableware, and garbage recycling (such as PE tapes)
and reuse (such as providing wooden pallets for shops nearby; ditch mud and
litter rotting naturally). In 2017, general business waste decreased by16.78%
compared with that in 2016.
▲ Waste Generation and Disposal over the Years
單位 2015 2016 2017Disposal (2017)
Incineration Burial Recovery Other (Physical Disposal)
General
Business
Waste
Ton 837.8 782.3 651.0 46.7 % 0 % 0 % 53.3 %
Hazardous
Business
Waste
Ton 638.2 747.4 820.6 10.2 % 0 % 0 % 89.8 %
Regulated
Reused
Waste
Ton 112.3 140.3 189.1 0 % 0 % 100 % 0 %
Compulsory
Universal
Waste
Ton 722.9 730.6 711.4 0 % 0 % 100 % 0 %
Total Ton 2,311.2 2,400.6 2,372.1 - - - -
Note: The increase in hazardous business waste and regulated reused waste was mainly due to the increase in output and unexpected activities, such as remake and output of R&D Laboratory. ITEQ strictly adopts standard operating procedures and repeated confirmation to reduce the generation of unexpected waste.
4.3.3 Waste Generation
Waste generated by ITEQ includes general business waste, hazardous business
waste, and compulsory universal wastes or regulated reused waste. All of the
waste is governed by the Regulations of Waste Management. To reduce waste
and promote recycling, we start from the source control. After being sorted
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4.3.4 Wastewater Emissions
As a PCB supplier, ITEQ's water is sourced from tap water. In 2017, 62,119 cubic
meters of water was used. As our main materials must be kept dry to maintain
the quality of products, there is no waste water in the pretreatment; cooling
water is treated through electrodialysis reversal (EDR) to reduce the conductivity
and then to be included in the industrial water pool for reuse. Concentrated
wastewater of high conductivity is disposed by authorized contractors, so we do
not generate wastewater.
ITEQ's main sewage is from domestic sewage of employees. After being treated
by the domestic sewage treatment system, sewage is further treated by the
membrane bio-reactor (MBR) to reach the expected recovery rate of 85%.
Recovered sewage is recycled to flush toilets and water plants. Other treated
effluents meeting the standards for irrigation are discharged to Neilikeng Creek.
We conduct the environmental monitoring of the quality of surface water and
groundwater on a quarterly basis; the test items include dissolved oxygen,
suspended solids, biochemical oxygen demand, pH, conductivity, ammonia
nitrogen, and total phosphorus. In 2017, the result of environmental monitoring
reported no significant impact on the environment. We will continue to monitor
the environment.
4.4 Environmental Performance
4.4.1 Expenditure and Investment in Environmental Protection
Our focus on environmental protection is also reflected in the expenditure and
investment in environmental protection. In 2017, we invested NT$24,175,304
mainly in pollution treatment.
▲ Investment and Expenditure on Environmental Protection over the Years
Unit: NT$
2016 2017
Pollution Preventive Equipment Maintenance 619,960 558,900
Pollution Disposal and Cleaning 19,466,512 16,340828
Inspections and Tests 736,183 1,005,226
Environmental Engineering 0 284,200
Investment in Equipment 436,760 5,986,150
Total 21,259,415 24,175,304
Note:Source: ITEQ's accounting system.
4.4.2 Communication
To fulfill the idea of environmental management at each level of ITEQ and in
suppliers and contractors, we have set up channels of communication, such as
meetings, to interact with our stakeholders with regard to our commitments to
environmental management and performance in the hopes of solving problems
quickly and reaching a consensus. Occupational Safety and Health Department
is responsible to collect complaints made by stakeholders and report them to
the supervisor. Received complaints shall be documented and handled by the
responsible unit and reported to our contact person. In 2016, no complaint
against the environment was reported.
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Employee Care and Community Participation5.1 Human Resources
5.2 Employee Care
5.3 Labor Safety and Health
5.4 Training and Promotion
5.5 Community Participation
Employee Care and Community Participation
The starting salary of male and female workers adopts the
same salary principle. The average starting salary is 1.66 & 1.59 times compared to Taiwanese average salary respectively.
Continuously passed the Occupational Safety and Health
Management system OHSAS 18001 verification.
The members of Occupational Safety and Health Committee
are 17, with 10 representatives of labor workers, accounting for a-third more than the number required by law.
Average training time is 23.1 hours
POINT
5.1 Employment
5.1.1 Diverse Human Structure
Considering talent development as the company's core competitiveness,
ITEQ has always strived to create a stable and friendly workplace in
the hope of growing together with employees. We enhance equal and
diverse recruitment regardless of race, sex, age, religion, nationality
and political party, emphasize employees' labor and human rights, and
strictly prohibit compulsory labor and child labor. Creating an equal and
safe workplace is our basic commitment to employees. We also set up
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a competitive compensation and welfare system and places for learning and
development to achieve employee care, harmony in the workplace, and high
work efficiency.
As of December 31, 2017, the number of employees in Taiwan was 3861,
showing an increase in 4.3% compared with that in 2016. Among all employees,
85 employees were of foreign nationalities and other employees were employed
locally. Male and female employees accounted for 67% and 33% of the total
employees respectively. About 65% of the employees were aged 40 or below.
The human structure was healthy.
1Excluding Taiwanese cadres.
▲ Number of Full-time Employees as of December 31, 2016
Type of Em-ployee
20-29 Years Old 30-39 Years Old 40-50 Years Old >50 Years Old
Male Female Male Female Male Female Male Female
President Level - - - - - 1 2 1
Director Level - - - - 3 - 2 -
Manager Level - - 7 - 12 7 4 2
Section Head Level - - 2 2 5 3 - -
Administra-tor Level 18 8 31 26 16 13 1 3
Employee Level 41 9 76 29 31 10 8 13
Total 59 17 116 57 67 34 17 19
5.2 Employee Care
5.2.1 Benefits and Remuneration
ITEQ designs its remuneration system for the purpose of recruiting,
encouraging, developing and retaining talents and adjusts timely based on the
market level to maintain market competitiveness and internal fairness. Yearly
bonuses and raises are distributed based on the company's annual profits,
employees' performance and duties, and differentiated salary system to ensure
the competitiveness of the overall reward. As of December 31, 2017, ITEQ
adopted the principle of equal pay between man and women for equal work
with the average minimum wage 1.66 and 1.59 times the basic wage of Taiwan.
We encourage colleagues to continuously contribute and expect to recruit and
retain outstanding talents through competitive salaries.
▲ Basic Salary as of 2017/12/31
Type of Employee Male Female
Basic Salary of Grassroots Employee 36,554 35,059
Statutory Basic Salary of Grassroots Employee 22,000 22,000
Times of Statutory Minimum Wage 166% 159%
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▲ Remuneration Ratio as of 2017/12/31
Type of Employee Male Female
President Level 93% 100%
Director Level 115% 100%
Manager Level 113% 100%
Section Head Level 152% 100%
Administrator Level 116% 100%
Employee Level 104% 100%
Note: The statistics are based on 100% for female employees.
Upholding the people-oriented concept, ITEQ strives to offer a reasonable
salary system, seek welfare for employees, and care for employees' health and
life; in addition, we offer a sound safety system, pension and labor and health
insurance, complete training programs, and incentives. Related benefits are as
follows:
◆ Bonuses and year-end bonuses are distributed when annual business objectives are
achieved
◆ Monthly performance bonuses are distributed according to production and
operation
◆ Employees are encouraged to subscribe for shares to participate in business
operation
◆ Implement a retirement system in accordance with the Labor Standards Act
◆ Offer labor insurance, National Health Insurance, and group insurance (including
regular, accident, and medical insurance)
◆ Regular health examination
◆ Employee training and regular study club
◆ Free meals, uniforms, and parking
◆ Dormitories and shuttle bus
◆ Basketball courts, table tennis tables and green space
◆ Year-end party
In addition, ITEQ also set up the Employee Welfare Committee to offer diverse
benefits as follows. In 2017, NT$8,051 thousand was granted.
◆ Three Chinese festival bonuses, birthday gift, and Labor Day gift
◆ Group insurance
◆ Marriage, childbirth, emergency relief, hospitalization, and employee/dependent
death grants
◆ Recreational and sports activities
◆ Free employee travel
◆ Scholarships to employees' children
◆ Seminars on health promotion
◆ Lottery at the year-end party
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Employees' health is company's fortune. To provide a safe and healthy
environment is a fundamental request for social responsibility.
ITEQ provides health inspection every year (normal and specific ones). The
attending employees who works over one year is 254 (92.3% of all employees)
item 2017( 勞工人數 )
Normal inspection Nornal inspection 202
Special inspection
Noise 155
Lead 181
DMF 95
Dust 154
Level 1 number 357
Level 2 number 228
Level 3 number 0
Level 4 number 0
Note:Foreign employees attend specific inspections only
2017 tail teeth party
2017 employee health inspection
2017 Christmas party
Autumn travel
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To promote the family planning and female reemployment policy, ITEQ set
up an unpaid parental leave and reinstatement system in accordance with the
Act of Gender Equality in Employment and the Regulations for Implementing
Unpaid Parental Leave for Raising Children. To create a workplace that
emphasizes work and family balance, employees having worked for one year
are eligible to request an unpaid parental leave for up to two years before the
children become three years old. In 2017, two female employees requested an
unpaid parental leave.
▲ Request for and Reinstatement from Unpaid Parental Leave in 2017
2017
ItemMale Female
TotalNumber of Employees
Number of Employees
Employees eligible for an unpaid parental leave (A) 10 5 15
Employees requesting an unpaid parental leave (B) 0 2 2
Employees expecting to be reinstated from an unpaid parental leave (C) 0 0 0
Employees being reinstated from an unpaid parental leave in 2016 (D) 0 00 0
Request rate of unpaid parental leave (B/A) 0% 40% 13%
Reinstatement rate (D/C) 0% 0% 0%
ITEQ adopts the defined contribution plan in accordance with the employee
pension regulations under the Labor Pension Act. Every month, 6% of an
employee's salary is contributed to the personal pension account under
Bureau of Labor Insurance. In 2017, the pension recognized under the defined
contribution plan amounted to NT$12,540 thousand. ITEQ adopts the defined
benefit plan in accordance with the employee pension regulations under the
Labor Standards Act. An employee's pension is calculated based on the base
of the service year and the average monthly wage at the time of retirement.
According to the Labor Standards Act, ITEQ contributes 2% of the total salary
every month to the account under the Bank of Taiwan in the name of the Labor
Retirement Reserve Supervisory Committee. As of December 31, 2017, the
defined benefit plan expected to contribute NT$786 thousand in 2017.
5.2.2 Labor/Management Communication
To build a sound labor/management relation, ITEQ respects employees'
freedom of association and rights to negotiate with management and organize
the labor/management meetings on a regular basis or from time to time
in accordance with the Regulations for Implementing Labor-Management
Meeting as the channel of communication between labor and management; in
addition, an opinion mailbox and President's mailbox are set up in public areas
to collect complaints. Face-to-face forums are held with colleagues from time to
time to solve problems and maintain their rights
In response to the increase in output, Pingzhen Plant was relocated to Xinpu
Plant in 2014. ITEQ held the employee meeting at the end of 2013 to explain
the planning of Xinpu Plant. At the time of relocation, an explanation of
detailed planning and measures was given to relocation departments; in
addition, free shuttle buses and car allowances were provided to solve the
traffic problem derived from the increase in the distance; dormitories were also
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offered. Considering employees' safety and traffic conditions, we encouraged
employees to go to work by shuttle bus. To provide good accommodation for
employees living outside Xinpu, the second floor of the existing dormitory
was renovated at the cost of grand total NT$9,221 thousand. Employees filled
out the consent to transfer based on their willingness and needs before taking
office in Xinpu Plant. As of today, no labor dispute was reported.
To ensure the supply of daily meals on time and the quality of food and
nutrition, ITEQ offers lunch, dinner and a late night meal and conducts the
satisfaction survey on a regular basis. In the future, our employee cafeteria will
continuously improve by offering fresh and delicious dishes and seasonal fruits
to maintain balanced diet and good health of our employees.
5.3 Occupational Safety and Health
5.3.1 Safe Workplace
Regarding employees as the largest asset, ITEQ set up an environmental safety
and health system, which covers the code of employee safety and health
and occupational safety and health management plans, to strengthen self-
examination and environmental management and organize an annual physical
examination, fire management, and environmental monitoring for on-site
operators on a regular basis, so as to improve the environmental safety and
health performance; in addition, we develop employees' capacity for emergency
response and a right concept of the safe workplace through internal/external
training to reduce accidents caused by unsafe behavior.
【Prioritize safety and health 】
Prioritize safety and health Comply with safety and health regulations Reinforce safety and health facilitiesPerfect safety and health organizationsStrengthen safety and health educationDevelop safe and healthy habitsBuild concepts of safety and healthBe vigilant to prevent catastropheImplement safety and health self-examination Cooperate to ensure safety
Occupational Safety and Health Committee
Engineering Department
Manufacturing Department
Quality AssuranceDivision
Information Management Department
Research and Development Department
Material Division
Administration Division
Occupational Safety and Health Center
Labor Representatives
▲ Occupational Safety and Health Belief
ITEQ set up the Occupational Safety and Health Committee in accordance with
the law and calls a meeting on a quarterly basis. The Occupational Safety and
Health Committee consists of 17 members, including 10 labor representatives,
more than one-third of the quorum. The Occupational Safety and Health
Committee is responsible to review occupational safety and health management
plans, announce the results of operating environment monitoring, occupational
disaster reports, and results of occupational safety competitions, and explain
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the results of external audits as well as organize safety and health training and
review strengths and weaknesses of the quarterly environmental safety and
health, so as to make continuous improvement; in addition, the Occupational
Safety and Health Committee shall manage contracted construction and
educate contractors if any unsafe behavior is identified and include such
behavior in the checklist.
▲ Workplace and Employee Safety Policy
Item Measures
Self-examination and environmental management
◆ Implement the hazardous equipment inspection every day and
carry out the safety check on a regular basis
◆ Carry out the operating environment monitoring semiannually
◆ Examine the public safety of buildings annually
Special staffing and training
◆ Organize safety training for new employees
◆ Organize external training for supervisors and professionals of
special operations (such as organic solvents and stackers) from
time to time
Fire safety and management
◆ Install firefighting facilities in accordance with the local
firefighting regulations and carry out the firefighting knowledge
and extinguisher operation training on a regular basis
◆ Carry out the fire facility check every month
◆ Carry out the fire drill semiannually
◆ Authorize an qualified institution to carry out the fire safety
check annually
ITEQ set up the Occupational Safety and Health Center responsible to promote
occupational safety and health. Occupational safety and health employees are
designated in each plant to carry out the safety check and audit in the workplace
every day; in addition, we authorize the Industrial Safety and Health Association
of the R.O.C to carry out the environmental monitoring and identify hazards
which may be caused by potential factors (such as organic solvents and special
chemicals, dust, lead, and significant noise). An environmental monitoring,
including planning, sampling, measurement, and analysis, was carried out in
the first and the second half of 2017 respectively to ensure that exposure to
hazards was lower than standards; the results of the environmental monitoring
were announced in obvious places or otherwise disclosed. In addition, we
strengthened the control of engineering and warning and requested employees
to wear personal protective suits appropriately (such as gas masks, earplugs,
and ear caps).
To prevent disasters and increase practitioners' understanding of safety and
health operations, Occupational Safety and Health Department carries out the
monthly training for occupational safety and health employees, hazardous
equipment operators, and special operators; in addition, new and transfer
employees are given 3~6 hours of pre-service safety and health training by
Safety and Health Team and responsible supervisors within three days from the
date of service. In 2017, the number of occupational safety and health training
hours was 92 and the number of trainees was 39.
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▲ 2017 Occupational Safety and Health Training Programs
Type Course Name
Management ◆ ISO 14001
◆ OHSAS 18001
Specialty
◆ Scrubber system
◆ VOCs 24hr monitoring system
◆ CCTV monitoring system
◆ Water treatment system (wastewater and recycled water)
◆ Gas leakage detection system
◆ Firefighting System (fire alarm, broadcast, extinguishment, evacuation)
◆ Report for control (air pollution, waste, toxicizer, occupational disaster, and soil pollution)
Occupational Safety
◆ Fire drill
◆ Fire drill (extinguisher operation)
◆ Hazardous equipment safety check
ITEQ carries out the voluntary fire drill and certification with Fire Bureau,
Hsinchu County Government semiannually. In 2017, two fire drills were
carried out with 96 participants. The drill covered firefighting knowledge, fire
equipment operation, emergency evacuation and a comprehensive drill to
minimize the risks caused by the accidents.
Prioritizing safety, ITEQ's safety and health policy aims to provide a safe and
secure workplace and achieve zero occupational disaster in the business
operation. To manifest our commitment to occupational safety, we have passed
the certification of the occupational safety and health management system
(OHSAS 18001) since 2012 and continued to pass the certification in April 2016.
We identify, evaluate, and control hazardous factors to systematically reduce
risks and improve the corporate safety culture. In 2016, no major defect or
violation of regulations with regard to environmental safety and health was
found. According to the statistics in 2017, the disabling frequency rate and
severity rate were 6.71 and 31.31 respectively, which were lower than those in
2016.
▲ Work Injury
2015 2016 2017
Disabling Frequency Rate (FR) 9.23 7.06 6.71
Disabling Severity Rate (SR) 255.99 74.21 31.31
Note:The formulas are described below: ◆ FR = No. of people injured / Total work hours×106 (per million working hours)◆ SR = No. of days absent from work due to injuries / Total work hours×106 (per million working hours)
▲ Absence Rate
2016 2017
Male Female Male Female
Number of Days Absent (Note) 1,131 632 493 395
Total Number of Days Worked 63,900 28,180 66,712 31,496
Absence Rate 1.77% 2.24% 0.74% 1.25%
Note:Number of days absent = Sick leave + Menstrual leave + Work injury leave◆ Absence rate = (Number of days absent ÷ Total number of days worked) × 100%
Fire Drill
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5.4 Training and Promotion
5.4.1 Training and Education
To improve employees' competencies and the overall competitiveness of
the organization, ITEQ has planned a set of talent development systems
and an annual training plan, including pre-service training, management
training, specialty training, external training, and self-development. We
organize pre-service training for new employees to understand the company's
business philosophy, products and quality control, and policies with regard
to occupational safety and health, energy conservation, and environmental
protection; know-how and skill training are also offered to existing employees
to improve personal development and promote management and specialty
training programs and the professional certification system. In 2017, ITEQ
invested NT$350,000 in training and education to encourage all colleagues to
continuously improve their skills and seek promotion when performing existing
duties.
▲ New Employee Training System
Management
Middle Management
Human Capital
Grassroots Cadres
Management Training Program (MTP) Multi-skill Certification System In-service Training System
Reserve C
adre Train
ing
Professional Training System Functional Training System
Duty Core Competences Training
External Train
ing
System
Intern
al Trainin
g System
Marketing Technical Service
R&D Material Financial Management
Employee Competitiveness Training Program
EightCenters
Tools
SpecialtyTraining
General Education
Manufacturing Quality Assurance
▲ Hierarchical Learning System
DecisionMarker
Management
fundamental management
New Employees
【Hierarchical Learning System and Objectives】
Planning SkillLeadership
Planning Skill Organizational SkillManagement Skill Communication Skill
Understand Role and DutyBasic Management Skill Increase Work Efficiency
Understand ITEQ and Know Working EnvironmentHave Basic Knowledge
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Each department sets up the annual training plan based on its work
requirements. The training plan mainly covers professionals training, such as
introduction to seismic design and construction of piles and retaining walls,
and may include additional courses whenever necessary. In 2017, 315 training
courses were organized with 8,919 training hours; the number of average
training hours per person was 23.10.
▲ Type of Courses in 2017
Type of Course Total Hours %
Existing Employees:Management Training (for Management) 47 5.43%
Existing Employees:Professionals Training (for On-site Technology) 104 12.03%
Existing Employees:Professionals Training (for Engineering R&D) 102 11.8%
Existing Employees:Quality Awareness Training 48 5.54%
Existing Employees:Professionals Training (for Administration) 95 11%
Existing Employees:Certification Training 121 14%
New Employees:General Education 141 16.3%
Existing Employees:General Education 64 7.39%
Internal Promotion 6 0.69%
Personal Development (Study Club, Spirit, EQ Training) 13 1.5%
Other (Project Training) 32 3.69%
Occupational and Environmental Safety Training 92 10.63%
Total 865 100%
▲ 2017 Average Training Hours by Employee Type
Employee Level
Administrator Level
Section Head Level
Manager Level
Director Level
President Level Total
Total Number of Training Hours 3895 3779 518 571 129.2 26.8 8919
Number of Employees 217 116 12 32 5 4 386
Number of Average Training Hours 17.95 32.58 43.17 17.84 25.84 6.7 23.1
▲ 2016 Average Training Hours by Gender
Male Female Total
Total Number of Training Hours 6273 2646 8919
Number of Employees 259 127 386
Number of Average Training Hours 24.22 20.83 23.1
To optimize the competency and professionals of special operators
in line with the quality management system or national laws and
regulations, ITEQ implements the special operation qualification
(internal) training. Trainees have to pass the theoretical test and the
field practice (at least 90 out of 100) or be certified by an external
training institution recognized by the local government. The upper
level supervisor shall request the review of the qualification based
on the following table one year after the qualification. If the special
operators are qualified, the supervisor shall sign in the Qualification
List with the approval of the upper level supervisor, submit it to the
Administration Department for registration, and then assign the
special operators and have them obtain the certificates in accordance
with the regulations with regard to occupational safety and health
Special Column: Regulations Governing Professional Certification
Method Basis Eligibility Criteria
Field Practice Station SOP Report/Record
Theoretical Test Station SOP Score >90
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▲ Responsibility for Performance Evaluation
Operation Responsible Unit Key Points
Daily Evaluation
Responsible Supervisor
Record major daily work performance, expected achievement rate,
and actual achievement rate on a monthly basis to maintain the
objectivity and authenticity of the regular evaluation.
Regular Evaluation
Human Resources Department
Human Resources Department in each plant provides the
evaluation sheet and related data for responsible supervisors to
carry out the personal performance evaluation on a regular basis.
To recognize employees' efforts and contributions, ITEQ distributes performance
bonuses to employees in accordance with the Regulations Governing Employee
Performance Bonuses when achieving the business objectives, production
targets, and net profit after tax. In principle, the performance bonus is calculated
based on the net profit after tax and distributed based on the targets achieved.
5.5 Community Participation
5.5.1 Maintaining Good Neighborhood Relationship
Upholding the spirit of taking from the society and giving back to the society,
ITEQ attaches great importance to good interaction with communities.
Through donation or participation in community activities, we fulfill our care for
communities and increase employees' awareness of corporate citizenship.
5.4.2 Performance Management
In addition to guidance and assistance provided by supervisors on a regular
basis, ITEQ has set up the Regulations Governing Employee Performance
Evaluation to reasonably and effectively evaluate employees' performance and
potential capacity. The performance evaluation serves as the basis of promotion,
bonus distribution, annual raise, and transfer or training. Full-time employees at
the vice president (inclusive) level or below that pass the probation are required
to participate in the monthly evaluation, while management of the Group
are evaluated semiannually. All of our employees participated in the regular
performance evaluation.
In addition to work management, supervisors at the section head level or above
are required to discuss with the upper level supervisors about the monthly KPI
on talent training and development in the beginning of every month. Through
performance management, outstanding employees are given opportunities
for promotion, competitive remuneration and career development, while
employees with poor performance are given guidance and assistance
PreparationEmployee Self-evaluation
PerformanceReview
PreliminaryEvaluation
Re-evaluation
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▲ Community Cleaning Activity
As a member of the Earth, ITEQ has strived
to promote environmental protection. On
March 17, 2017, the Employee Welfare
Committee called employees to clear
garbage from the community. In the
future, we will continue to take action to
protect the environment and become a
guardian of the Earth.
▲ Continuous Care for Disadvantaged Groups
ITEQ keep watching disvantaged
group and donate organic vagetables
to elder people. Furthermore, ITEQ
welfare association donate 3,000 to
children fundation from 2010.
Community Cleaning Activity
2017 organic vagetable to Huashan fundation
▲ Donations to Community Activities
ITEQ was relocated to Xinpu Township, Hsinchu County in 2014. To maintain
good neighborhood with Xinpu Township, we employed the locals and made
donations to local community activities. We sponsor Xinpu environmental
association for education activities and we also sponsor community associations
for development promotion.
▲ Donation of past two years
Unit:NTD
Note 2016 2017 Total
Community religions 1,000 6,000 7,000
Community activities 15,000 7,000 22,000
Charity Funds - 137,987 137,987
School activities 60,000 - 60,000
Total 76,000 150,987 226,987
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General Standard Disclosures
GRI4.0 Description Page Corresponding Chapter & Special Note
Strategy and Analysis
G4-1Statement from the most senior decision-maker of the organization
03 Message from Management
Organizational Profile
G4-3 Name of the organization 06 1.1 About ITEQ
G4-4 Primary brands, products and/or services 06 1.1 About ITEQ
G4-5 Location of the organization's headquarters 06 1.1 About ITEQ
G4-6
Number of countries where the organization operates, and names of countries where the organization has significant operations
06 1.1 About ITEQ
G4-7 Name of ownership and legal form 06 1.1 About ITEQ
G4-8 Markets served 06 1.1 About ITEQ
G4-9 Scale of the organization 06 1.1 About ITEQ
G4-10 Workforce information 34 5.1.1 Diverse Human Structure
G4-11Percentage of total employees covered by collective bargaining agreements
- N/A, as ITEQ does not set up a union.
G4-12 Organization's supply chain 18 3.1.1Local Procurement
GRI4.0 Description Page Corresponding Chapter & Special Note
G4-13
Significant changes during the reporting period regarding the organization's size structure, ownership, or its supply chain
- No major changes in the reporting period
G4-14
Report whether and how the precautionary approach or principle is addressed by the organization
29 4.2.2 Emergency Response Plan
G4-15
List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses.
06 1.1 About ITEQ
G4-16List memberships of association and national or international advocacy organizations
06 1.1 About ITEQ
Identified Material Aspects and Boundaries
G4-17
List all entities included in the organization's consolidated financial statements or equivalent documents
02、06 Report Contents, 1.1 About ITEQ
G4-18
Explain the process for defining the report content and the Aspect Boundaries and how the organization has implemented the Reporting Principles for Defining Report Content
15 2.2 Identifying Cirtical Issues
G4-19Material Aspects identified in the process for defining report content
15 2.2 Identifying Cirtical Issues
Comparison Table of GRI4.0 Index
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GRI4.0 Description Page Corresponding Chapter & Special Note
G4-20For each Cirtical Aspect, report the Aspect Boundary within the organization
15 2.2 Identifying Cirtical Issues
G4-21For each Cirtical Aspect, report the Aspect Boundary outside the organization
15 2.2 Identifying Cirticall Issues
G4-22
Report the effect of any restatements of information provided in previous reports and the reasons for such restatements
- Report Contents
G4-23Report significant changes from previous reporting periods in Scope and Aspect Boundaries
- Report Contents
Stakeholder Engagement
G4-24 List of stakeholder groups engaged by the organization 14 2.1 Communication with
Stakeholders
G4-25Basis for identification and selection of stakeholders with whom to engage
14 2.1 Communication with Stakeholders
G4-26 Organization's approach to stakeholder engagement 14 2.1 Communication with
Stakeholders
G4-27Key topics and concerns that have been raised through stakeholder engagement
14 2.1 Communication with Stakeholders
Report Profile
G4-28 Reporting period for information provided 02 Report Contents
G4-29 Date of most recent previous report 02 Report Contents
GRI4.0 Description Page Corresponding Chapter & Special Note
G4-30 Reporting cycle 02 Report Contents
G4-31Contact point for questions regarding the report or its content
02 Report Contents
G4-32
Report the 'in accordance' option the organization has chosen, GRI Content Index for the chosen option, and reference to the External Assurance Report
02 Report Contents
G4-33
Organization's policy and current practice with regard to seeking external assurance for the report
02 Report Contents
Governance
G4-34
Governance structure of the organization, including committees of the highest governance bod
08、101.3.1 A stable management
structure1.3.3 CSR Management
Ethics and Integrity
G4-56
Describe the organization's values, principles, standards and norms of behavior such as codes of conduct and codes of ethics
08
1.2.1 Innovation of Ideas, Service in Good Faith
1.3.1 A stable management structure
G4-58
Report the internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity
08 1.2.1 Innovation of Ideas, Service in Good Faith
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Specific Standard Disclosures*Material Aspect
Aspect DMA and Indicator Page Corresponding Chapter & Special Note
*Economic Performance
DMA Disclosure on management approach 10 1.4.1 Management Performance Policies
G4-EC1 Direct economic value generated and distributed 10 1.4.1 Management Performance Policies
G4-EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change 13、25 1.5.1 The risks and challenges of climate change、
4.1 Climate Change and Energy Management
G4-EC4 Financial assistance received from government 11 1.4.2 Government Financial Subsidy
*Procurement PracticesDMA Disclosure on management approach 18 3.1.1 Local Procurement
G4-EC9 Proportion of spending on local suppliers at significant locations of operation 18 3.1.1 Local Procurement
Materials G4-EN1 Materials used by weight or volume 18 3.1.1 Local Procurement
Energy
G4-EN3 Energy consumption within the organization 27 4.1.2 Energy Consumption and GHG Emissions
G4-EN5 Energy intensity 27 4.1.2 Energy Consumption and GHG Emissions
Reduction of energy consumption 28 4.1.3 Measures for Energy Conservation and Carbon Reduction
WaterG4-EN8 Total withdrawal by source 33 4.3.4 Wastewater Emissions
G4-EN10 Percentage and total volume of water recycled and reused 33 4.3.4 Wastewater Emissions
**Emissions
DMA Disclosure on management approach 25、30 4.1 Climate Change and Energy Management4.3 Pollution and Emission Management
G4-EN15 Direct greenhouse gas emissions (scope 1) 27 4.1.2 Energy Consumption and GHG Emissions
G4-EN16 Energy indirect greenhouse gas emissions (scope 2) 27 4.1.2 Energy Consumption and GHG Emissions
G4-EN19 Reduction of greenhouse gas emissions 26 4.1.1 Management Policies and Objectives
G4-EN21 NOx, SOx and other significant air emissions 31 4.3.2 Air Pollution Emissions
*Effluents and Waste
DMA Disclosure on management approach 28、30 4.2 Chemical Management4.3 Pollution and Emission Management
G4-EN22 Total water discharge by quality and destination 33 4.3.4 Wastewater Emissions
G4-EN23 Total water discharge by quality and destination 32 4.3.3 Waste Generation
G4-EN24 Total number and volume of significant spills 28 4.2.1 Management Policies
G4-EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization's discharges of water and runoff 33 4.3.4 Wastewater Emissions
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Aspect DMA and Indicator Page Corresponding Chapter & Special Note
Products and Services G4-EN27 Reduce of impact mitigation of environmental impacts of products and services 12、20 1.4.3 Technology Excellence; 3.1.3 Control of Hazardous Substances
*ComplianceDMA Disclosure on management approach 30 4.3 Pollution and Emission Management
G4-EN29 Significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations 13 1.5.2 Legal Compliance
Transportation G4-EN30 Significant environmental impacts of transporting products and other goods and materials for the organization's operations, and transporting members of the workforce 31 4.3.2 Air Pollution Emissions
Overall G4-EN31 Total environmental protection expenditures and investments by type 33 4.4.1 Expenditure and Investment in Environmental Protection
*Supplier Environmental Assessment
DMA Disclosure on management approach 19 3.1.2 Supplier CSR Risk Management
G4-EN32 Percentage of new suppliers that were screened by environmental criteria 19 3.1.2 Supplier CSR Risk Management
G4-EN33 Significant actual and potential negative environmental impacts in the supply chain and actions 19 3.1.2 Supplier CSR Risk Management
Environmental Grievance Mechanisms G4-EN34 Number of grievances about environmental impacts filed, addressed, and resolved through formal
grievance mechanisms 33 4.4.2 Communication
*Employment
DMA Disclosure on management approach 34 5.1.1 Diverse Human Structure
G4-LA1 34 5.1.1 Diverse Human Structure
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation 35 5.2.1 Benefits and Remuneration
G4-LA3 Return to work and retention rates after parental leave, by gender 35 5.2.1 Benefits and Remuneration
Occupational Health and Safety
G4-LA5 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs 39 5.3.1 Safe Workplace
G4-LA6 Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number of work related fatalities, by region and by gender 39 5.3.1 Safe Workplace
G4-LA8 Health and safety topics covered in formal agreements with trade unions - N/A, as ITEQ does not set up a union.
*Training and Education
DMA Disclosure on management approach 42 5.4 Training and Promotion
G4-LA9 Average hours of training per year per employee by gender, and by employee category 42 5.4.1 Training and Promotion
G4-LA11 Percentage of employees receiving regular performance and career development reviews, by gender, and by employee category 44 5.4.2 Performance Management
Diversity and Equal Opportunity G4-LA12 Composition of governance bodies and breakdown of employees per employee category,
according to gender, age group, minority group membership, and other indications of diversity 34 5.1.1 Diverse Human Structure
Equal Remuneration for Women and Men G4-LA13 Ratio of basic salary and remuneration of women to men by employee category, by significant
locations of operation 35 5.2.1 Benefits and Remuneration
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Aspect DMA and Indicator Page Corresponding Chapter & Special Note
*Supplier Assessment for Labor Practices
DMA Disclosure on management approach 19 3.1.2 Supplier CSR Risk Management
G4-LA14 Percentage of new suppliers that were screened by labor practices criteria 19 3.1.2 Supplier CSR Risk Management
G4-LA15 Significant actual and potential negative impacts for labor practices in the supply chain and actions taken 19 3.1.2 Supplier CSR Risk Management
Labor Practices Grievance Mechanisms G4-LA16 Number of grievances about labor practices filed, addressed, and resolved through formal
grievance mechanisms 38 5.2.2 Labor/Management Communication
Non-discrimination G4-HR3 Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms 34 5.1.1 Diverse Human Structure
No discrimination occurred in 2017.
Child Labor G4-HR5 Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor 34 5.1.1 Diverse Human Structure
Forced or Compulsory Labor G4-HR6 Operations and suppliers identified as having significant risk for incidents of forced or compulsory
labor, and measures to contribute to the elimination of all forms of forced or compulsory labor 34 5.1.1 Diverse Human Structure
*Supplier Human Rights Assessment
DMA Disclosure on management approach 19 3.1.2 Supplier CSR Risk Management
G4-HR10 Percentage of new suppliers that were screened by human rights criteria 19 3.1.2 Supplier CSR Risk Management
G4-HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken 19 3.1.2 Supplier CSR Risk Management
Local Communities G4-SO1 Percentage of operations with implemented local community engagement, impact assessments and development programs 34 5.5.1 Maintaining Good Neighborhood
Anti-corruption
G4-SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified 08 1.2.1 Innovation of Ideas, Service in Good Faith
G4-SO4 Communication and training on anti-corruption policies and procedures 08 1.2.1 Innovation of Ideas, Service in Good Faith
G4-SO5 Confirmed incidents of corruption and actions taken 08 1.2.1 Innovation of Ideas, Service in Good Faith
*ComplianceDMA Disclosure on management approach 13 1.5.2 Legal Compliance
G4-SO8 Significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations 13 1.5.2 Legal Compliance
Supplier Assessment for Impacts on Society
DMA Disclosure on management approach 19 3.1.2 Supplier CSR Risk Management
G4- SO9 Percentage of new suppliers that were screened by criteria for impacts on society 19 3.1.2 Supplier CSR Risk Management
G4- SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken 19 3.1.2 Supplier CSR Risk Management
*Customer Health and Safety
DMA Disclosure on management approach 20 3.1.3 Control of Hazardous Substances
G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement 20 3.1.3 Control of Hazardous Substances
G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes 20 3.1.3 Control of Hazardous Substances
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Aspect DMA and Indicator Page Corresponding Chapter & Special Note
*Product and Service Labeling
DMA Disclosure on management approach 20、23 3.1.3 Control of Hazardous Substances3.2.1 Customer Satisfaction
G4-PR3Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements
20 3.1.3 Control of Hazardous Substances
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes 20 3.1.3 Control of Hazardous Substances
G4-PR5 Results of surveys measuring consumer satisfaction 23 3.2.1 Customer Satisfaction
*Marketing Communications
DMA Disclosure on management approach 23 3.2 Customer Service and Management
G4-PR6 Sale of banned or disputed products 23 3.2 Customer Service and Management
Customer Privacy G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data 24 3.2.2 Customer Complaint Handling and
Confidential Information Protection
*Compliance G4-PR9 Significant fines for non-compliance with laws and regulations concerning the provision and use of products and services 13、20 1.5.2 Legal Compliance
3.1.3 Control of Hazardous Substances