NAME Confidential 123-04-2021
Technical communication with usersMikkel Haggren Brynildsen, Chief Data ScientistAnna Nielsen, Data Scientist
PumpOUR WORLD
LANGUAGE PROCESSING IN GRUNDFOS
• Self service chatbots (internal/external)• Virtual assistants• Touchless document handling• Knowledge extraction from historic
documents• Technical audits of systems • Analysis of voice recordings
A FEW EXAMPLES
Supported maintenance, BioBooster aR chatbot
BioBooster / Dosing Pump. Talking to the manual:
STEP 6B:API
ACCESS
!
STEP 6C:…
AZURE
GRUNDFOS DIGITAL TWIN IN 15 MINUTES
(PRE-STEP:INSTALL)
STEP 3:EARLY
INSIGHTS
STEP 4:AI CHAT
BOT
STEP 1a:CONNECT
STEP 2:COLLECT
INPUT
STEP 6A:HUMAN
SUPPORT
STEP 5:AI ENABLED
SUPPORT
Connect, monitor, and control your Grundfos system within 15 minutes
Connect and Early Insights
Access and Monitor System using Chat Bot
Get AI Guided Support when Problems Arise
ExternalSensor
DevOps
CI/CD Pipelines
GitRepositories
Storage (IoT telemetry)
Hot Cold
Digital Twin
Hydraulic Modelling
Instance Data- Application- Service records
3D modelsImagesSchematics
Data ConnectivityModule
Bot Framework
Chatbot agent Chat channel
Chat channel Chat channel
NLP Services (LUIS)
Intents Example Utterences
Entities Utterence Historian
Knowledge Base
Action FlowOntology
AlarmDeciphering
Dialogue Flows
RDF toBot Frameworkexpert system
Customer Relations Management(CRM System)
User info(GDPR safe)
Cloud Platform
E-Pump
Pump ControllerModule
Built-inSensor
ConnectivityModulePhone / Tablet
chat software
TLP Corpus
Audacity
Ident ify
CRM
Gather info
IOT
PRODUCT KNOWLEDGE
Understand Goals
Full Picture?
Reason, Predict
Help
AI IN SERVICE
Feedback, iterate
Ask Quest ions
Augmented Intelligencein service visits
Thank you
Contact: mbrynildsen (at) grundfos.com