TechWise TV T h W k hTech WorkshopCisco Unified Communications Management Suite
Jim Whitten Product ManagerJim Whitten – Product Manager
Khurram Hassan – Technical Marketing Engineer
Prem Chandran – Software Engineer
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Prem Chandran – Software Engineer
Monitoring and Statistics – Power point with screen captures• Phones and Network• Quality of Service
Problem Resolution – Live UOM / USM• Diagnostics• Troubleshooting
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Cost Reduction ProvisionCost Reduction
MonitorOptimize
Service QualityMonitorOptimize
Resource Optimization Diagnose & ResolveAnalyze & Resolve
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P i i i MProvisioning ManagerSimplified Deployment and Configuration
Operations ManagerContinuous Monitoring and Fault Management
Service Statistics ManagerHistorical Reporting,
Capacity Planning and Trending
Complete Lifecycle Management
Complete Lifecycle Management
Service MonitorReal Time Voice Quality Monitoring and Alerting
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•• Automated UC network cluster Automated UC network cluster discoverydiscovery
• Easy right mouse device action menu
•• RealReal--time fault and performance time fault and performance monitoring of the entire UC networkmonitoring of the entire UC network
•• External event notifications are sent External event notifications are sent by email and SNMP trapsby email and SNMP traps
• Diagnostic view displays main g p ynetwork, cluster, communications manager, or phone statistics and test results on a single portal
•• Impromptu and scheduled diagnostics Impromptu and scheduled diagnostics use the network to test itselfuse the network to test itself
• Comprehensive voice quality measurements, reporting and alerting
Phone based voice quality reports at• Phone based voice quality reports at the end of the call
• Sensor based options include Cisco 1040 and NAM for 60 second update1040 and NAM for 60 second update
• Configurable thresholds for alerting & reports, by CODEC type
• Dial plan configuration for call• Dial plan configuration for call classification
• On demand call type (CDR) reports
O f h b i d d• Out-of-the-box most impacted end point reports
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Severity counts critical warning infoAge of fault Severity counts – critical, warning, info
Dynamic fault summary by device group
Simultaneous event list for the l t d bj t b
View device groups in a
navigation tree
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selected object above
Acknowledge / annotate / clear / notify / filter
Search for devices and phones
Full event list for selected groupSelect Device Group
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p
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All clusters – critical, warning, info, acknowledgedAll clusters critical, warning, info, acknowledged
Call usage- attempted / completedShow registration status
Infrastructure device summaryUC application version / events Infrastructure device summaryUC application version / events
Devices registered to CM
R i t ti b d i l
Route list – groups - patterns
Registration by device pool
Devices registered to cluster
CM License StatusCM location summary
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SRST association status
Synthetic test summary
Call usage summary
Phone test summary
End to end synthetic test summary Resource utilization summary
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•• Identify a potential CPU Pegging Identify a potential CPU Pegging problem on a CM serverproblem on a CM server
•• Look at the threshold exception Look at the threshold exception detail and recommended actiondetail and recommended action
•• Diagnose: Click to the Device Diagnose: Click to the Device DiagnosticDiagnostic VViewiewDiagnostic Diagnostic VViewiew
Check the CPU % utilizationCheck the CPU % utilization
Check the Call summaryCheck the Call summary
Check the CM Service restartsCheck the CM Service restarts
•• Possible actions: Click back to Possible actions: Click back to the Fault Monitor Viewthe Fault Monitor View
Launch the CM Admin page and Launch the CM Admin page and stop nonstop non--essential processesessential processesstop nonstop non--essential processesessential processes
oror
Check all services for any over Check all services for any over 40% and schedule that for restart40% and schedule that for restart
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•• Diagnosing a Code Yellow Diagnosing a Code Yellow problem on a CM serverproblem on a CM server
•• Look at the recommended Look at the recommended actionaction
•• Click on Dial Tone testClick on Dial Tone test
•• Run the testRun the test•• Run the testRun the test
•• Click to the Device Click to the Device Diagnostic Diagnostic VViewiew
Check the CPU % utilizationCheck the CPU % utilization
Check the Call summaryCheck the Call summary
Check the Services summaryCheck the Services summary
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Phone tests– Call hold– Call forward– Call park
Synthetic tests– Phone Registration– End to End Call– TFTP download
Phone Status Test– IPSLA Ping– Verifies reachabilityp
– Call conference– Call transfer– Call test
– Dial-tone– Emergency call– Message Waiting Indicator
Node to Node testing– Ping and ping path echo– UDP echo
UDP jitt f V IP– UDP jitter for VoIP– Gatekeeper registration delay
Branch Office 1
Campus
PSTN
IP WAN
Branch Office 2OM
Fault notifications System health information– SNMP traps for integration with
SNMP management systems
– Emails with embedded URLs to allow direct link, with object context,
– Sys-APPL& Host-Resources MIBs accessible for OM system resources health and processes status information
to the Alerts and Events view
– Streaming syslogs
– Filters to control the scope of external notifications
– External applications or scripts can monitor OM system itself
external notifications
Web services APIRetrieve OM
SNMP Traps, E-Mails Phone Processes &
Asset tracker SNMP ManagerManager of Managers Outlook
− Retrieve OM monitored phone inventory
Notification Services Web Services API System Health Info MIBs
Syslogs inventory (SOAP)
system status objects
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Unified Operations Manager
• Comprehensive IP Phone Activity Report on daily basis that includes
Ph t b t
Phone Inventory
Phone Inventory
Phone movement between Communications Managers or between Switches or between a Switch portsSuspicious IP Phone in the networkDuplicate IP Phone network
Duplicate MAC /IP Address
Phones
Duplicate MAC /IP Address
PhonesExtn Update
Phone Activity R tDuplicate IP Phone network
configurationRemoved Phones IP Phone Audit trail (add, remove, status change)
Suspect PhonesSuspect Phones
Removed Phones
Removed Phones
Reports
c a ge)IP Phone Extension Update
Moved PhonesMoved Phones
f /C Q OS ( f )K-factor (Klirrfaktor) is mean opinion score (MOS) estimator of the endpoint-type defined in ITUstandard P.564
CVTQ is supported from Cisco Unified Communications Manager 4.2 or later versions
Endpoint based call quality – k-factor/CVTQ MOS (end of the call)
Sampling rate is every 8 seconds
Score is sent at the end of the call by using Call Management Records (CMRs)
CVTQ is supported in almost all latest Cisco IP Phones and GW
http://www cisco com/en/US/products/ps6536/products device support tables list htmlhttp://www.cisco.com/en/US/products/ps6536/products_device_support_tables_list.html
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f /C Q OS ( f )K-factor (Klirrfaktor) is mean opinion score (MOS) estimator of the endpoint-type defined in ITUstandard P.564
CVTQ is supported from Cisco Unified Communications Manager 4.2 or later versions
Endpoint based call quality – k-factor/CVTQ MOS (end of the call)
Sampling rate is every 8 seconds
Score is sent at the end of the call by using Call Management Records (CMRs)
CVTQ is supported in almost all latest Cisco IP Phones and GW
http://www cisco com/en/US/products/ps6536/products device support tables list html
Sensor based call quality – r-factor MOS (every 60 seconds)
NAM I NAM II
http://www.cisco.com/en/US/products/ps6536/products_device_support_tables_list.html
802 3 fP E (P Eth t) li t
Cisco 1040 Sensor
• Network Analysis Module: embedded data collection and
NAM I, NAM II, NM-NAM, NAM Appliance
• 802.3afPoE (Power over Ethernet) compliant• Uses ITUG107 R-factor to compute MOS• FCC Class B certified• Supports 100 concurrent RTP streams• Two 10/100 Ethernet interface (one management and one
SPAN port)
• Network Analysis Module: embedded data collection and performance analytics
• NAM modules available in different flavors: CAT6K, 76xx, ISR, and Appliance
• Inbuilt User Interface for troubleshooting and analysis• Rich feature set for Voice quality analysis - RTP and Voice
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SPAN port)• Supports CDP (Cisco Discovery Protocol)• Supports external power adaptor
q y ySignaling monitoring
• Scales of simultaneous RTP streams monitored based on platform
Call Metric Sources and Deployment Best PracticesMain Campus
Branch OfficeComm MgrCluster
Voice GW
NAMCisco 1040
SRSTPSTN
Voice GW
Router
Cisco 1040
IP WANNAM
Use CDR/CMR based call quality alerts and reports where real time call quality monitoring is not criticalDeploy NAM in the network based on the form factor and # of simultaneous calls stream needed to be monitoredDeploy Cisco 1040 sensors as close as possible to the Cisco IP Phones
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Deploy Cisco 1040 sensors as close as possible to the Cisco IP PhonesDeploy Cisco 1040 for site certification, or tactically to troubleshoot QOS issues
Use case # 1 - Most Impacted End Points for Morning Report
Out-of-the box “Most Impacted Reports” provides visibility into MOS of Top N endpoints with poor voice qualityId tif d i t d i t t t l t lk ti l ti t lk ti i i d i tIdentify endpoints, device types, total talk time, cumulative talk time, impaired minutes, and Avg MOS for snapshot view
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Use case # 2 - Specialized Thresholds; Ex: IP Communicator
Groups to isolate Application specific traffic, or Phone models or device types, orCodec orEndpoint range
Threshold violations sent as SNMP TrapsThreshold violations sent as SNMP Traps to Manager of Managers
Operations Manager receives SQ traps from SM
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Use case # 3 - Call quality reports for troubleshooting
Caller and calledCaller and called information
Extensive call metrics
Pick data fields in reports for troubleshootingPick data fields in reports for troubleshooting
Call disconnect cause for both directions of the call
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Use case # 4 - Call correlation for problem isolation
Call metrics from multiple pCisco 1040 and NAM for the same call
Identify network segment ith ll litwith call quality
degradation for the same call
Co-relate Cisco 1040/NAM stream data with CDR/CMR records
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Use case # 5 –Trouble Shooting using CDR reports. Ex: Unable to dial into web conference
Isolate call t i titermination cause per direction for problem isolation
System defined and user defined call category, onnet and offnet
Call Classification
Per cluster dial plan configuration
Includes system defined and user defined call categoriesdefined call categories
Multiple categories for each call e.g. OnNet & Voicemail
C f O OffCall class to identify OnNet or OffNetcalls
Gateway code matching includes gateway endpointgateway endpoint
Route Group(s) pre-populated for Gateway Code configuration
O d d t b d lOn demand report based on several filters including call category, device type, success/failed calls (call termination cause code grouped)
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FCS dates• UOM, USM, UPM and the MON bundle - August 5th
• USSM and the Suite bundle - August 25th
Support for Cisco UC 8 6Support for Cisco UC 8.6Multi-customer support (50 customers)
• Unified Operations Manager and Unified Service Monitor
Increased IP device scale (2500 devices)Increased IP device scale (2500 devices)Monitoring enhancements
• Unity Connection cluster group
• Presence server monitoring enhancements
• Voice gateway diagnostics view and PSTN trunk enhancements
• Voice portal monitoring enhancements
• Meeting place enhancements
Provisioning enhancementsg• CIUS, Android phones, E20 and ATA 187 support
• Analog voice gateway VG224, 204 and 202 support
• Additional batch services for UC devices and applications
• New admin features for login control and failed login attempt lockout
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• New admin features for login control and failed login attempt lockout
• Performance improvement on wizards
Khurram Hassan / Prem Chandran
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• The Cisco corporate site has a wealth of product information including brochures, presentations and datasheets:
www.cisco.com/go/ucmanagementwww.cisco.com/go/ucmanagementwww.cisco.com/go/cupmwww.cisco.com/go/cuomwww.cisco.com/go/cusmwww.cisco.com/go/cussm
• Evaluation copies are available for• Evaluation copies are available for lab trials
http://www.cisco.com/go/marketplace
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Thank you.
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