The Future of Singapore’s Post Offices 28 Nov 2014
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SingPost at a Glance
$4.1B market capitalisation
>150 years serving Singapore
15 countries footprint
2003 IPO
30% regional revenue
2007 postal liberalisation
5,000 size of workforce
>3 million mail items delivered each business day
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A Very Challenging Postal Environment Globally
Mail Volume è 2011 - 2013 Mitigating measures taken in 2014 • USPS - increased postage rate by 6% in Jan - Cut hours at 4,000 post offices - Closed 223 mail processing facilities
• Japan Post - Increased postage rate by 2.5% in Apr
• Canada Post - increased postage rate by 35% in Mar - Cut approximate 8,000 jobs - Scrap home deliveries
• Australia Post
- Cut headcount by 900
• SingPost - Invested S$100m into service - Introduced Saturday deliveries
• New Zealand Post - Increased postage by 12.5% in Jul - Cut up to 2,000 jobs (18% of workforce) - Cut to 3-day mail delivery from mid 2015 - Downsize network to 3 sorting centres from 6
Source: Postal organisations’ websites/annual reports Notes: USPS’ financial year ends on 30 Sep, SingPost/Japan Post, 31 Mar
-10.00%
-9.00%
-8.00%
-7.00%
-6.00%
-5.00%
-4.00%
-3.00%
-2.00%
-1.00%
0.00%
-2.19%
USPS SingPost Japan Post
Canada Post
Korea Post
NZ Post
Australia Post
-3.16%
-5.88% -6.44%
-8.09% -8.43%
-8.95%
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Singapore Cannot Avoid the Global Trend
First-ever domestic
mail volume decline
Rising costs
Lifestyle changes
High service expectations
Need to act & invest
now to avoid downward spiral as
tipping point approaches
Profits decline
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Productivity is Key to Transformation for A New Era
Customer Productivity Staff Productivity
Productivity via technology, infrastructure upgrading & process improvements
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The New Post Office
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POPStation allows customers to pick up and post their parcels 24/7, at their convenience
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What is POPStation (Pick/Post-Own Parcel Station)?
It is a secure locker station that allows customers to pick up and post their parcels 24/7, at their convenience
Accessible 24/7
Easy to use
Secure
Discreet
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Your Mobile “Post Office”, Access it on the Move
24/7 Post Office services
via a kiosk
“Post Office” is now Online
SAM facilitates self-service
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The Future?
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Thank You
Achieving High
Ranked No 1 postal agency in the world
Global Service Provider of the Year award
World Mail Award 2014 (eCommerce)
Only company to win an EMS Cooperative award every year since 2001
