Sissel JorSection manager
Research and Patient Services, ICT department
Oslo University Hospital
MinJournal.no (myRec)
• The patient portal at
Oslo University
Hospital, challenges
and lessons learned
New health concepts
Us
er
rela
tio
ns
Passiv
eA
cti
ve
2004…
Change..
Mergers and demergers
Economic challengers
Relocations
Challenges
• Coordination
• Continuity
• Communication
MinJournal (myRec) services
Self
reporting
Booking
Secure
messaging
MyMedicines
Diary
MyHealth
Accounts
Forum
Discharge
Note
(Lab results)
Deputy
SolutionRareICT
(wiki)
The users
OUS, Barn OUS, FøderiketOUS, Infertilitet
OUS, BlodseksjonenSTHF, Nyre
STHF, SmerteSTHF, Lipid
OUS, Barn OUS, FøderiketOUS, Infertilitet
OUS, BlodseksjonenSTHF, Nyre
STHF, SmerteSTHF, Lipid
OUS, Kreft
STHF, Barn
OUS, Analatresi
STHF, Audiologisk
OUS, PKU
OUS, Av.hjemmesykehus
OUS, Døve-psykiatri
The patients want this
“The perfect solution for us
will give us the opportunity
to share information about
our disease and medication
between different health
institutions. I hope my
grandson, Martin will not
have to be ”psycologist”
whenever he meets new
health professionals.”
And doctors….
“Establish a long-lasting
collaborative environment
between experts and
patients by providing
continous information
through web-based
follow-up”Doctor, OUH, 2009
Lessons learned
• Everything takes time
• The goal is moving – be prepared for side-roads and detours
• Think security from the start
• Involvement of patients, doctors, managers, politicians
• Be a combination of evangelist and nanny (re-involvement)
• Built-in flexibility
• Stubbornness is important
What next?
• More departments
• More hospitals
• More organizations
• More interaction
• Maybe national