Agenda
• How B2B integration delivers ROI
• The role of web services
• What to look for in a B2B solution
• Case study interview
• Inovis B2Bi solutions
Challenges of Measuring ROI
• Base-line metrics
• Clearly defined business objectives
• Confusion over what to measure
• Benefits may be difficult to quantify
0
20
40
60
80
100
120
140
160
180
Manual w/Errors EDI
Reducing Transaction Costs
• Industry estimates to process a PO:
• A customer selling futures on natural gas reported an error could cost millions
Reducing Personnel Costs
• Reduce head count (or avoid increasing)– through automation– customer self-service systems
• Reduce training costs– making information readily available– making systems easier to use
• Reduce skill sets required, lower salaries
Reducing IT Costs
• Reduce error rates and the cost of fixing errors
• Reduce re-keying costs
• Reduce cost of hand coding interfaces
• Reduce system support costs through integration
Reducing Business Costs
• Reduce the cost of implementing change
• Reduce business costs through process improvement
• Reduce inventory costs
• Reduce cost of processing orders and returns
• Reduce brick and mortar costs through new on-line channels
Increasing Revenue
• Increase market share– Retain existing customers
– Increase revenue from existing customers
– Attract new customers through new on-line channels
• Create new market opportunities– Bring products to market more quickly
– Integration enables new offerings while leveraging existing investments
B2B Technology
CDMA, TDMA,GSM
Business
Process
Management
ERP System Legacy SystemDatabase
Adapter/JCA Custom Adapter/Screen Scraping/
ODBC/JDBC
ApplicationServer
Firew all
W ebServer
B2BServer
Firew all
HTTP HTTP/VAN
W ebServices
M obileClients
Partners/Suppliers
Custom ers
W ebServices
SOAP
W eb ServicesW eb Services
IntegrationServer
B2B Checklist
Partner agreement management Collaboration support Real-time visibility into B2B process B2B transaction support
• Transaction audit trail Support for multiple input formats
• XML• EDI
Support for multiple back-end interfaces B2B security
• Non-repudiation • Multiple firewall friendly
• e-Mail• Browser
• HTTP• MQSeries
• TCP/IP• VAN
Integration Checklist
Data transformation
Messaging
Data integration
Wide connectivity to back end systems
Business process management
Business activity monitoring
Support for web services
Security