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Service Management Strategy
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The Service Management Strategy provides three fundamental aspects of
Service Management
Service management starts with gaining of the IT environment and how the services it provides are performing against business and operational objectives. This visibilityenables prioritized response to events in the IT environment based on their business impact. For example, reports demonstrating compliance with regulatory requirements provide a
business level perspective of the state of the IT environment
When visibility of the IT environment is available, it is possible to determine which are required (and where) to support the goals of the business. These controls includegovernance over the changes in an IT environment. For example, authentication and access control in a Web-based environment ensures that users are identified and granted access
only to the resources for which they are entitled
When an organization gains visibility and control of their IT infrastructure, adding is a logical extension for improving operational efficiency. For example, automatedprovisioning of user identities and their entitlements can reduce the time for a new user to be productive from many days to considerably less than a day.
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Tivoli Integrated Portal
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Consolidated Operations Management
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TBSM Realtime Service Modelling
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Enterprise Business Service
Management
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TBSM monitors the
Omnibus Object Server for
incoming events.
The Object Server
collects / receives events
from probes, monitors, and
other applications such as
TCIM/TSOM, ITM, TPC etc.
TBSM service model
views responds to the data
received from incoming
events.
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Enterprise Business Service
Management
Providing visibility into application topology and availability to end users
and business users.
Always cumbersome due to complex dependencies between the
components making up the applications.
Problems with availability are frequently caused by changes made tocomponents supporting delivery of the application, identifying and
tracking this change is essential to service quality.
Automated Service Modelling.
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TBSM Service Rules
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Enterprise Business Service
Management
Operational Visibility
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Enterprise Storage
Management
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Enterprise Identity & Access
Management
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Enterprise Access Management E-
Business
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Figure 1. Unified, Policy-Based Security for the Web
BEFORE
Too many passwords to rememberMultiple admins with multipleaccess control toolsUser and access controlinformation everywhereCompliance? To what?
and other J2EE
Web single sign-onSingle admin or delegated adminswith a single toolUser and security info centralized/understandablePolicy + audit = compliance
Singleuser
registry
Unifiedpolicy
AFTER
Centralizedaudit
Access ManagerSecurity Services
= Security policy = User & group info = Audit
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Enterprise Network Management
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Network Manager provides network discovery, monitoring, topology visualization, and root cause analysis capabilities.
There are several different layers of functionality in Network Manager:
The visualization layer consists of t opology visualization and event visualization tools.
The data layer consists of topology storage, event storage and root -cause analysis tools.
The network layer consists of network discovery and monitoring tools.
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Enterprise Network
Management for IP Integrated event de-duplication, failover and failback
Status Monitoring/Root Cause Analysis Analyze SNMP traps, syslog messages and Precision faults for Root Cause Correlation works on all major dynamic routing protocol failures, traps and Syslog, and
typical interruption events like interface link down or VLAN failure Flexible, presentation-quality reporting Network Definitions
Up to date with new technology support and definitions. Harvests rich device specific data
Integrates CMDB data to display devices based on the Network Manager schema
Additional Standby Routing Protocols Supported RFC VRRP, Foundry VRRP, Extreme ESRP MPLA and Advanced Network Routing Protocols (BGP, OSPF)
Models next generation networks for better root cause analysis Topological-based Containment model includes VLANs and physical containment
Increased discovery coverage Layer 2 and 3 in a single application
MPLS Layer 3 VPNs: Juniper Networks M-series & E-series, Cisco Virtual routers: RFC & Cisco, Foundry, Extreme ATM: RFC (ILMI, PNNI) & Marconi, Fore Frame relay, SNMP v3, more
Smarter discovery for overlapping and NATed IP Address Domains Can pause or limit to selected subnets
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Enterprise Client & Application Response Management
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Client Response Time Management
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Application Response Time Management
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