A Platform for Citizen Engagement and Economic Growth
¡ Word from the New Brunswick Information and Technology Council;
¡ Presentation of the members of the Digital Society recon mission;
¡ Review of the agenda and facilitation tools for the event.
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What brought us there and why bring you here today?
What is an E-‐Id and Mobile-‐ ID – why don’t we have one yet?
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¡ E-‐transactions for departments & municipalities § Over 400 products and services. Access is both anonymous or
authenticated depending on product § 48 % of SNB products & services delivered online
¡ Registries § Land Titles 100% electronic § Personal Property 100% electronic § Corporate Registry 98.2% corporate submissions online § Vital Statistics 41% requests online
¡ E-‐ Forms 1,400 available online, most printable and submit. Few can be submitted electronically
¡ E-‐ Licencing Commencing e-‐licencing for DNR Fish & Wildlife
¡ E-‐ Payment Payment taking using Credit & Debit on behalf of Departments, Municipalities & Police
¡ E-‐ Reports Secure e-‐transactional reports for departments
• RTIPPA Framework
• Legislation enabling cross departmental sharing of information
• Single ID for Citizens
• Business Number as Unique ID for businesses
¡ Service New Brunswick has been at the forefront in the provision of online services but is falling behind
¡ Users have access to a sophisticated but somewhat cumbersome identity and access management system
¡ Services hampered by the lack of an authenticated digital identity – online services have been those that do not require a high assurance of identity
¡ Even in person, there is not a common reliable way to confidently establish identity
¡ British Columbia has introduced a BC services card with chip technology
¡ The Provinces and Territories are developing a “hub” to allow the sharing of authenticated identities between Provinces and with the federal government
¡ New Brunswick has an opportunity to catch up … and move ahead
¡ Create a clear identity framework with appropriate governance and public education
¡ Ease of citizen use
¡ Nail privacy issues
¡ Citizen control and transparency
¡ Reuse of existing GNB IT assets and designs
¡ Compatibility with federal and provincial direction
¡ Enhance citizen experience and democratic engagement
¡ Enable online services
¡ Improved security and privacy
¡ Opportunities for academia and business if NB is positioned at national forefront
What is the Estonian X-‐Road and what do we have here in New Brunswick?
A bit 1984ish don’t you think…what would George Orwell have to say about this?
¡ Zero substantive security breaches since inception in Estonia
¡ Direct citizens monitoring and control of information vs our “civil servant guardianship” model – Citizen Log
¡ Privacy legislative framework that spells out what government cannot share instead of only what it can
¡ A strong open data framework which increases transparency of government
¡ Open source software and external monitoring of government data.
¡ Legislative obligation related to data reuse by public bodies
¡ Oversight body with enforcement capacity for the creation of any public database
¡ Overarching information legislation
What could be the impact and opportunities with Healthcare, one of our biggest cost drivers
as a province?
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Patient Centric virtual health record; Single point of access by authorized healthcare providers throughout NB any time, anywhere regardless of geography; Health record information is consistent, comparable (standards); Connection of many fragmented and scattered health records.
1. Lower health costs via the promotion of Wellness and Prevention 2. A reduction in the need for Hospitals & Clinics -‐ Remote
Diagnostics and Care 3. More empowered and knowledgeable patients and consumers 4. Democratized data and Real "Socialized" medicine -‐ Personal Care
Teams 5. More secure data and privacy 6. Broad integration with a plethora of devices and services 7. Real Evidence-‐Based Analytics providing a better standard of care 8. Real-‐time event-‐tracking and response 9. A Platform for Innovation allowing for new disruptive services,
efficiencies and simplification 10. Citizen control of Data and Data Access -‐ NB lead in outcome-‐
based pay models
We’ve been here before with Energy NB, NB-‐Tel, Service New Brunswick -‐ what’s the
business case this time?
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¡ Citizen control of their own data ¡ Access & availability of information: 24/7 remotely
§ “No more lines ups, no more time off work”
¡ Economic prosperity – more social programs & more high value jobs
¡ Transparency of information
¡ New business opportunities for new & existing companies ¡ Increase in the skilled workforce ¡ Increase in new products/services associated to the Digital
Society ¡ NB Centre of Excellence/Living Lab
§ Sample in NB, export to the world
§ Build a consultancy around Digital Society in NB
¡ Attract anchor enterprises, such as Oberthur, Siemens etc.
¡ Increased service efficiency and reduction of service support costs
¡ Increased revenues through increased economic activity
¡ Continued encouragement of Entrepreneurship
¡ Increase in jobs with above average salaries
¡ Increased revenues from commercial usage of gov’t data
¡ E-‐identity & digital signatures
¡ E-‐governance & regulation
¡ Data standards & interoperability
• Some of our examples: • I-‐Magic TV with NBTel • Hotspot with City of Fredericton • Ara Labs with Office of Chief Information Officer • Quimple with Post-‐Secondary Education
• Augments a pro-‐business culture • 10 minutes to setup a company • Wi-‐Fi as a human right • Skype – Anchor Tenant
¡ Gov’t gains efficiencies
¡ Citizen gains access to their own information
¡ Private sector leverages expertise for increased export & economic growth opportunities
¡ Do – Create a decentralized, distributed system so that all existing components can be linked and new ones can be added, no matter what platform they use
¡ Don’t – Try to force everyone to use a centralized database or system, which won’t meet their needs and will be seen as a burden rather than a benefit
¡ Do – Be a smart purchaser, buying the most appropriate systems developed by the private sector
¡ Don’t – Waste millions contracting large, slow development projects that result in inflexible systems
¡ Do – Find systems that are already working, allowing for faster implementation
¡ Don’t – Rely on pie-‐in-‐the-‐sky solutions that take time to develop and may not work
¡ Political Will ¡ Legal Infrastructure ¡ Internet Access ¡ Internet Literacy Development Programs
¡ Core Information Registers
¡ Government Interconnectivity
¡ Digital/Mobile ID ¡ Awareness ¡ Incentives ¡ Trust ¡ Role Models
Conclusion and NBRIC’s
3 New Catalysts for Change
http://player.vimeo.com/video/86789727
¡ Table discussions on “Fuel” and “Luggage” identified by individuals during morning presentations;
¡ Tables report out on actions which they can take both against these as individuals and organizations in the coming weeks and months.